Cameron is the go to guy here for repairs. I knew nothing about what is was doing. He took time to explain in a very professional manner ( the way business waz done once apone a time not long ago.)
My boyfriend and son loves this place. The staff is extremely helpful and its overall a very interesting place to shop.
Love this place been there alot and will return too!
Outstanding customer service, advice, product availability and pricing. Im getting back into the RC hobby after 20 some years out and every time I go in these guys steer me in the right direction. Customer service? On a super busy Friday night - when they had races - the manager (I found out later, when I realized hes the host of their podcast that Ive been listening to) spent a good 10 minutes finding the right ladder to get up to the new truck I was buying for my son to race. Just an example of the service Ive been getting here. I live in Lincoln but work a couple days a week in Omaha, so its great that I get to go here. Even if I didnt - their pricing matches or beats anywhere online plus you get the added customer service. 90 minutes of driving beats waiting a couple days.Oh and their tracks are awesome and very welcoming to beginners. Just overall a fantastic experience and you can tell the staff are passionate about what they sell.
Very rude staff. They make you feel like your bothering them if you ask a question. Waited 20 minutes to check out while 3 employees stood and looked right at me. I bought a Blade 120 S2 from them that lasted 5 minutes then the rear rotor quit. Called them and got told they won’t do anything. I guess with their no refund policy they can sell junk and get away with it. Hobby Town used to be the best. Now they are more like worst.11-1-21Another run in with them and another poor experience.
Made an online order Sunday morning @ 845 expecting it to be ready shortly after they opened at noon. Waited until 2pm with no notice. Went to store and was told weekend orders arent done until Monday. So we picked our order off the shelves and checked out. Cashier was helpful in making sure we had the right products for what we were getting. Very polite and friendly.
I love this place that helps to fill my model needs. They also deal alot with RC planes that are really neat, there are also RC car races that I see alot of people go to however me personally I like the wide variety of Gundam models. The prices here and like no other. So go on down its a really great place; you wont regret it.
IVE NEVER BEEN HERE BEFORE! I WAS VERY IMPRESSED WITH THE SELECTION OF TOYS ETC FOR MY GRAND KIDS BIRTHDAYS!!! HOBBY TOWN IS DEFINITELY HIGHLY RECOMMEND BY ME!!!RJ OMAHA NEBRASKA
Lots of fun stuff and useful items to purchase for all pursuits of hobbies
Kids ran themselves down quickly but it was hot and the potty was nasty.. Beware
Best place for all your RC HOBBY NEEDS, and the indoor and outdoor tracks are freaking amazing. If you a enjoy a good challenge, grab you crawler and hit it up. Youll be with anything you find in that store
I purchased my b6.2d from the plex after stumbling upon Alex’s show on YouTube and realizing we have one of the best stores/tracks in the US in our beautiful little town of Omaha.After watching nearly all of the hobby plex shows on YouTube it is hard to not appreciate what is going on at the plex and how much effort Alex puts into his work and how available he makes himself to answer any questions you have about your RC car/truck/plane.Needless to say, every interaction I’ve had at the store has been great - I pieced together my first race car, soup to nuts via hobby town. After all, why not support where you race, it only makes sense.We are lucky to have people like Alex and the rest of the crew at hobby town keeping rc alive and sharing the knowledge.
Really nice staff and found exactly what I was looking for!!
Great employees very helpful and energetic but not enough variety. Great place to get parts for your r c cars.
This place is amazing! The employees seem to really enjoy their jobs. Their service is amazing. They spend a lot of time on making sure the rc car track is in great condition.
We have had a fantastic experience here every time we’ve come. All the employees have been super helpful and knowledgeable. Prices are quite good. But the customer service is exceptional!!! We will definitely be back.
Very cool place to go i door tracks they have are cSuper cool. They have a really good assortment of items big and small. Not a huge assortment of models but almost anything rc related they have. Most of the staff is knowledgeable but some of them have their specialty items and ramble on when asked a question about something he didnt know. But it was a great place
Great help had wat i needed
My son absolutely loves coming here. We just started into the RC car hobby and bought him a starter car. It was a but expensive but he absolutely loves it. I took him today to race on the dirt track and he broke the front end of his car. The staff at Hobby Town were very helpful in looking at it. We are having them fix it for us. Wonderful place to visit to find great gifts and have fun!
They have a very pleasant and knowledgeable staff. I would shop here before on-line shopping any day.
Gorgeous racing tracks 1/8 1/10 crawlers courses... Stocked on lots of parts for many vehicles, they have races as well! I enjoyed my trip from GA there. Will be back forsure
Great and fun place to race rc cars. Lots of items for other hobbies too! Friendly people and great service!
Friendly, helpful, knowledgeable staff and a great selection of RC cars and accessories.
Slot cars, to trains, RC cars, planes and all related parts its there. Plus much more in between. Worth a visit.
Love this place. Lucky to have a place for RCs in Omaha.
Wonderful place.
Nice place to shop for rc stuff bought RC boat here was lied told they came in 50%charged the boat was dead out box was lucky barely had enough juice make it back shore after tossed in water expecting it take I charged it for over 12 hrs the boat got maybe 20 mins run time wondering if its battery issue at this time...
Knowledgeable and informative staff. As a newbie learning to fly model airplanes and jets this is the place to get to know. Kip is my contact there.
Awesome place they can help you find what you need and more.
It,s OK depends on what you are looking for.
The staff was very knowledgeable, they where super helpful, and went way out of the way to help me
A selection that will make your head spin! Their knowledgeable staff can help find a solution to any issues related to RC.
Awesome place! They have an indoor rc area!! ❤️❤️❤️❤️❤️
Awesome facility. Just purchased a new 4wd e-buggy. Cant wait to race.
This place is awesome! I got an RC car put together and customized by a very talented man in Wichita to give to my grandson for his birthday. I went to Omaha to give it to him and his dad. I called ahead to HobbyTime HobbyPlex to ask if we could come in and have someone go over the car and get them started. I spoke with Cameron, who was very welcoming and informative. We met at the store and found Cameron, who went over everything in detail. The store has all sorts of RC items - cars, planes, trucks - and everything under the sun to build or modify them. There are race tracks, indoor asphalt and dirt track, plus what looked like obstacle courses. I was amazed at all the work areas for customers to work on their RCs. It is a whole subculture! The guys will be able to go in and run the car on the dirt track to learn how to run his car and race it. A great bonding experience for my grandson and his dad.
This is about the 3rd time that i have gotten rude service like i did something wrong by asking simple questions. I was perplexed by the fact that i ama customer and was getting attitude like i was employee not doing there job. Not sure what the issue is but its not a good feeling when you have to go somewhere and dread the thought of communicating with these people. If i knew how to do there job then why are they there.
Normally always a good experience, but today was different. Had bought a mini quadcopter for my sons birthday and within a month & only 6 plus charges the five Lipo batteries went bad. Instead of exchanging and swapping out the defective batteries I was told to reach out to the vendor and see if they could replace them. And the guy looked at me like it was my fault. For the $1500 plus I have spent with them trying to support the local hobby shop might be out the window. Sorry for the bad review Hobby Town but you need to step up your customer service. $25 in batteries and not take care of your customer...........
Really neat store with lots of different types of hobby gear. Indoor race track can be seen from the retail space and was fun to watch all of the folks building their rc cars and racing on the track.
Employees are always very helpful and always have what I need is a great place to get RC stuff
Love This place And The Track
Very bad service didnt now rc part didnt want to help me went to there competition got great help there
My daughters and I go here often. The staff is friendly and they have a great selection!
Great place for parts for your broken RC cars trucks and planes
Friendly staff and a large variety of RC cars trucks and planes. As well as a variety of games trains and models.
Great store with everything you need and everything your kids want!!! Great staff!!
Great service!
Great place to race. Have lots of parts on hand
Need better parking on race days. Knowledgeable staff funny place to find things you didnt kniw yiu wanted or needed. Wish they carried more train stuff especially O or 27 guage
Friendly knowledge staff. Very large selection of hobbies for the whole family!
Lots of stuff for the modelist in you and its a great place to figure out what type of model is best for you not to mention they got stuff from every different genre for models RCs two planes to diggers Hugh little models of day military planes two board games two dice little Subs do
Camron is the best
Good like always they always helpful people
Knowledgeable staff, nice tracks, and reasonable prices. The dirt track gets changed often. When I mean reasonable prices they have to keep their lights on somehow so I appreciate them giving me the best bang for my buck.
Best place in town to get whatever you need for rc
Great service. Helped me find the perfect gift.
Like this store a bit more than their papillon location. They have a RC car track!... But of like me youre not into that they have a lot of stuff, including stuff the other store didnt carry. One thing about the store (or both of them) the staff is courteous polite and helpful, but they do not seem to go out of their way to help customers. And thats ok for me as I have a good idea what I am looking for when I go in. One other thing to note...like most brick and mortar stores the prices are a little high on just about everything and some items are well above internet pricing.I am not subtracting from the overall rating because of this, as this is to be expected with brick-and-mortar stores. I find no fault in a company trying to make a few bucks over an internet company. I fell this way because they offer the convenience of actually having a storefront where I can go pick things up, look at them, and make my purchase on the spot vs just looking at a picture.
I love the help and the track. To add on to this after a year I think they should have a out door track too but mostly for 1/8 scale because the dirt track is pretty small for 1/8 scale. And a track that you can run slicks on so I dont have to buy tires as often just foams. But the carpet track is pretty good just a little small for 1/10 scale.
42 but amazingly enough the minute I walked through that door Im like 12 years old and in hog heaven.... Seriously got every damn thing Id ever want to do under one roof.Its a blessing that my wife puts me on a short leash when I I go there otherwise I can blow my entire paycheck .....they got so many cool things
They always give me personal attention and are knowledgeable.
I cant get enough of this place... Mostly because I have expensive hobbies and they carry most everything I need on hand.The guys are friendly, knowledgeable, and super helpful. They dont talk to people new to the hobby like children, but do a great job of explaining things to them in a way most people understand. They always have great suggestions. Theyre very family friendly. The indoor space is nice.And theyre often less expensive than ordering the same thing online!
Awesome store!! Excellent service!!
It should be noted that despite being under the HobbyTown brand, for some reason this store does NOT carry Games Workshop products, and their range of other miniature gaming, modern card gaming, and board game products are very limited. Their selection of regular model kits is not very impressive either.However, if you are into the R/C scene then this is definitely the place for you.
This place has a lot going on!Theyve got a ton of stuff for all kinds of hobbies and even some science kit stuff for kids. They clearly specialize in remote control cars, crawlers, planes and quadcopters.The staff is always helpful and friendly and they are very patient in helping folks get into their respective hobbies.They also have a dirt track and indoor carpeted track along with indoor and outdoor crawler courses to use your RCs on!
Great family enviorment and very helpful employees
Alex, Kam and Tim are always quick to help find what I need. Or find a way to get my buggies back on the track.Love having the local track for offroad and on road as well. I wish I could spend more time up there but with the kids schedules sometimes it is hard to make it. I have not played on the crawler course yet but I do need to blow the dust off my crawler soon.Keep up the good work.
The best place around the Omaha area to get RC parts and cars. Always enjoy going in even if just to look.
They were always. Im disabled and they made it easy for me to shop and the gentleman were so helpful. Thank you i will gladly return.
Everything and more what I want. Some custom parts they dont have..
Excellent service and fantastic selection! Love Traxxis truck racing.
Great place, huge selection and great service.
One of the best RC Venues in the country. They carry numerous hobby supplies, puzzles, trains, planes, collections and toys. Excellent management and knowledgeable staff. While they do get very busy, theyre always willing to help.
Great selection and awesome service
Fun! Very helpful staff, fair prices, good time!
Dude at the counter was super friendly. But maybe change the name to HobbyTown: WE ONLY HAVE RC STUFF lol since literally every other hobby town Ive been to has other stuff. If youre into remote control cars this is the place. If you have any hobbies besides RC cars and model cars, and miniature vehicles in general you will be disappointed lol
RC car heaven! I love this place, and I just discovered it 2 weeks ago. They have a smooth surface track and a dirt track that are both indoors! Remote controlled cars are turning out to be a great hobby and HobbyTown is the place to be for it.
Kameron at Hobby Town really helped me out. My sons RC car was having problems and he went out of his way to help us fix it. Their local support and expertise is great. Their open track racing is good family fun as well.
Has tons of great knickknacks inside. Something for anybody for sure and the service is phenomonal! Everybody there seems so cheery and its great. Six stars if I could
Had exactly what I needed. Friendly staff and fair pricing.
Very great place...hobbies for Everyone...always come and always Will Thanks!!
Stopped in looking for a drone for our non-profit. Kevin was very helpful and gave me some pros and cons of the different models they had available. One model was super cool...but yeah, a bit outside of the budget. We decided on a good one with Altitude & GPS Hold features as well as auto-land which is good for our team as this will be flown by volunteers a good amount of the time so having something that is easy to pick up and use is important. Thanks for your help and recommendations Kevin.
Everything you need for RC. Been coming here for 15 years. The staff can get pretty grumpy and the help counter is slower than molasses. When you put all of the parts behind the counter you should have put more employees behind that counter.
Great store with a great bunch of guys
Bought my Gen 8 Scout II from them yesterday. Very friendly and helpful staff! They were able to help me purchase the right charger and battery for my new truck. Have been coming to them for years, and they always have a great selection and good customer service!
Very knowledgeable staff
Always a fun trip, find something I want every time.
They always seem to have parts that Im looking for and the prices are outstanding. However, on the 4 times that Ive been here only once was I truly helped by staff for an out of the box solution. Other times I had to research thier inventory and product via the website with my phone while standing there. Why customers cant have access to the parts and cars to examine them closely and possibly see something they might not buy otherwise is discouraging. I prefer the South Lincoln stores approach much more with easier access to see the RC parts.This stores facilities are second to none though. The indoor track setup and crawling area is really a sight to behold!
I love this place, great staff, great products, fair prices. Very knowledgeable, still a little upset about the new fix fee, but overall awesome place to go for RCs. Not only all of that, they have 2, very well maintained tracks and a scale course for rock crawlers! Very great place
It is a great place for RC planes, cars, trains and many other hobbies. With that being said, customer service is not the best.
Great place to start or develop your hobby. Not every staff member knows every answer to every question, but they will definitely put in the effort to assist you or find someone who can. Their exchange and replace policy is unparalleled, and their prices cannot be matched.