I had a great buying experience at Royal Hyundai. I live a ways away so much of the deal was made prior to my pickup date and there were no surprises at the dealership. Very smooth process. Everyone was courteous and respectful. I would definitely consider another purchase from Royal.

The service department worked hard to get me back in my car as soon as possible. They kept me informed via text and phone calls. They also helped with all the paperwork for the dealership/warranty department concerning my recall and repairs.The sales department were understanding to the fact that I live far and stayed until I arrived from Long Island to Oneonta.Everyone was kind and friendly.

These folks were awesome. We were 400 miles from home and having car problems, Ben in Service got us in and the crew did an amazing job getting us back on the road. We highly recommend Royal Hyundai, excellent experience!

Royal Hyundai went above and beyond to locate and help me to get a 2022 Tucson. I received a more than fair trade in value to make it happen. Sales staff worked hard to facilitate everything in a short period of time. The salesperson took the time to show me all features and teach me how to use the new technology which I absolutely love! I am more than thrilled with the service and new SUV!

Stop in and see Christian and Joe in the sales department! They will set you up! We love our new 2021 Hyundai Sonata SEL Plus!

The service center was very helpful. They were able to fit my car in even though they had a full schedule. Everyone I spoke with was very friendly. Highly recommend.

I was told everyone was wearing masks. Yeah, they were except mostly down around their chins.Not sure how protecting a chin is gonna help keep others protected but that’s me. Mainly, though, I was upset to find they hadn’t bothered to put down any kind of protective cardboard or paper on the floor mat, which meant they left it muddy and streaked with oil and grease from their work boots. I expected this kind of thing at Ford but not at Hyundai. Seriously uncool and unprofessional.

Its was quick and easy to setup appt in/out . Excellent service . Thanks to Rich and his team Dustin and Robert.

I was very pleased with the assistance I received at Royal Hyundai. Everyone was helpful. Thank you so much👍

Thank you for changing oil and tire rotation for us. Service was due as we were traveling. Appreciate effort to fit us in.

Incredible service. Jeremiah and Amy took wonderful care of me and my trade in. It was fair and fast. They answered all of my questions and handled everything really professionally and personally. I’m very happy with my new car and will continue to bring my car to Royal Hyundai

Tony R and Joe, sales manager, promised me my desired car. They came through the same day.Thanks guys.

By far the best car dealership in the area!! Everyone I dealt with was super transparent with me and made the process easy and enjoyable. I never once felt confused or uncomfortable. HIGHLY RECOMMEND.

People were excellent, got my car in at appointment time. Missed a star because no one came to show me a new car that I am interested in possibly purchasing.

My entire experience with Royal Hyundai was relaxed, accommodating, and professional. They were very helpful from beginning to end, from test-driving a vehicle to breakdown the numbers. I’m grateful for my car buying experience with them, and I would recommend their family business to anyone in the area.

Wonderful, friendly people. Timely service.

Very happy with the deal I got on my new 2021 Hyundai Ioniq Hybrid Plug In. Id buy there again.

They were very professional, accommodating and they got to the work very quickly considering we did not purchase the vehicle from them.

I did all my research online checking all dealerships in Oneonta and found the vehicle I wanted before heading to Royal Hyundai. Tony Ross is an awesome salesman and arranged for us to test drive the vehicle. Bought and brought home the 2021 Hyundai Kona the same day...

Everyone was very accomodating and will get you the car you want! Highly recommend. ❤

For the most part my service experience was fine. However….there was a paint failure on my roof (see pic below) and the service person did a great job of documenting the issue and scheduling an appointment whereby the issue would be corrected and covered under warranty. When I dropped the vehicle I left a “sticky note” pointing to a barely visible dent nearby where the paint failure had occurred with the note saying “if you could fix this at the same time it would be awesome”. A couple of hours later I received a call indicating that the “extra” work would be $200. Hesitantly I said yes. That day I was talking to a friend of mine who has been in the auto body repair business for over 20 years with a local reputable body shop. He was very surprised that a) it wasn’t covered for free considering the inconvenience to me caused by the product not hold up as advertised (ie. the paint failure and the reason I was there in the first place) or b) at most a $50 charge. In hindsight, I should have said no. Keep my story in mind if your vehicle needs auto body repair at this facility.

Friendly and knowledgeable sales associates helped with all questions no pressure polite service

We bought a 2021 Hyundai Kona today for Jill. A good interaction with our salesman Christian. Royal is a great place to do business.

I had a great experience at Royal Hyundai! Every person I interacted with was helpful and kind. Just an overall welcoming atmosphere and they helped me get the exact car I was looking for in my price range! ☺️

The amazing people at Royal Hyundai worked as a team to truly get me the car I wanted at a price that worked in my budget. Zero pressure at all, they just focused on making me a very happy customer. They took their time with me and made me feel like a valued customer. A great experience and I absolutely love my new car!

I had a range of customer service experiences while trying to buy a car, and a couple were downright terrible. While I ultimately did not buy from Royal Hyundai (I couldnt pass up a price elsewhere), I wanted to take a minute to say how great the experience was with Royal. They helped me figure out what vehicles fit -- and which ones didnt -- by listening to me and answering my questions. A few test drives later and I had a solid sense of what I needed.Buying a car is such a difficult, frustrating experience that I really appreciate when people go out of their way to make it easy, and Royal Hyundai did their part to make it smooth for me. Itll be one of my first stops when Im in the market again.

Excellent buying experience! Royal Hyundai can get you the best deals with all the bells & whistles! Go see Salesman Tony Ross for an easy, satisfying car buying experience! Highly recommended!! Love my Hyundai Tucson!

Courteous and communicative about issues with my vehicle. Fixed in no time!

I have nothing but good things to say about Steven Harris. This man went to the moon and back to help me. This is a very rare thing to find. After all the help he has given. He still wants to help more. Please buy cars from this place I will continue to tell everyone about this place. And that still wont be enough

The whole staff was helpful, friendly and very professional ! Kudos to Matt and Victoria for their excellent teamwork assistance ! Good resource and would recommend to anyone looking for a Kia and Hyundai and more !

I’ve bought two cars here now and wouldn’t hesitate to refer friends or family here. 10/10 customer service, all of my cars will come from this dealership.

The best Hyundai dealer around! I travel from the Albany area to go here. I trust them better then any local Hyundai dealers and they always go out of their way to help fix the problem! Keep up the great customer service!

The service advisor is very helpful.

I am tired of my license plate cover being removed/replaced anytime I bring a vehicle in for service. I am NOT, I repeat NOT, an advertisement for Royal Chrysler. Otherwise, the service is great and employees wonderful.

From everyone at the point of sale went I bought the car to the service department are very attentive and courteous and professional. I have been taken care of and never taken advantage of. Great and honest dealership!!!Update as of 11/19/2020 - Even when I have a problem this service team ALWAYS goes above and beyond to make things right!!!!!!!!!! They have my loyalty, as they have proven themselves time and time again.

I was very impressed with the service at Royal! The entire team was professional, prompt, courteous and thorough. Even though hough it was my first time here, they made me feel like family. Hands down, the best Service Area I have EVER been to. ❤️

I just wanted to thank Paul in the Service Department at Royal Hyundai Oneonta for his professionalism. Hes always polite and accommodating, when it comes to scheduling service and answers any questions I may have. Great experience overall. Very little wait time.Hopefully, Royal will consider opening a Service Department in Norwich.(Hint. Hint)Thanks again Paul

My wife and I just bought our first car from Royal and we could not be more satisfied! From day one, the team at Royal was there to guide us through the process. They communicated promptly and honestly and made us feel beyond confident in our decisions every step of the way. We absolutely love the car and truly feel like well be in the best hands possible with Royal and their experienced and respectful team! To anyone thinking about buying or leasing a car, go see Steve and Gavin and team and I promise you wont regret it! A special shoutout goes out to Gavin for running point for us. Thank you so much!

I would like to thank all the people at Royal Hyundai for making my first time leasing experience a Great one. They were all very patient answered all my questions and were able to work out a payment that I was comfortable with. Once again Thank You,Great Job To All, Stay Safe and Have A Grest Summer

Top notch service team, the service manager Richard Goodspeed is knowledgeable, personable and detail oriented. The rest of the service team had us in and out fast . And in this age of covid concerns I saw they made there and my health a priority . Cant recommend this service department enough .

I broke down on the side of the road due to a recall with the engine. We worked with Paul every step of the way to get this problem fixed and he was so incredibly helpful and provided excellent customer service. He updated us every few days and the car is as good as new.

Great customer service! Pleasure to do business with!

I went to Royal Hyundai of Oneonta on a Saturday, 2 hours before closing, without an appointment. After test driving cars elsewhere all day.. they were my last stop. I went in with difficult questions and immediately requestinh a test drive. Christian and Joe were so understanding and kind. Sales Manager Joes knowledge is unsurpassed. They gave me factual information regarding the Santa Fes performance compared to other vehicles, along with complete warranty information. Unlike other dealerships... They were not aggressive or pushy. I found my dream car and put down a deposit until Monday when we could complete paperwork. I had so much fun with the entire crew there. Nice, genuine, normal people. The Santa Fe has THE MOST COMFORTABLE seat, the drive is so quiet and smooth. The back seat is huge and reclines. The warranty is literally the best out there. Dont believe me? Look it up. Or better yet.. call them and ask! :) when it came to the payment portion ... the finance manager played around with the numbers.. I scored 0% interest as well as 5 months deferred payment. The competence level of these guys was great. Sorry for the lengthy review.. I could go on and on. But bottom line is... if you are in the market for a new car please go see these guys! Royal also owns a jeep dealership next door. Thank you so much Joe, Christian and the rest of the crew. You now have a Royal Lifer! See ya for my oil change! Xoxox - Jennifer Muller - Santa Fe SEL 2.4 2020

Excellent customer service!!! Paul was very helpful, easy to schedule appointment on short notice.

The service at Royal Chrysler/Hyundai is the BEST Ive ever had. They are spectacular and extremely personable. They are willing to do ANYTHING to help and make sure that you are 100% getting the best deal(without being pushy and sharing all details of your purchase). Also the service department is also great. We came into a bad situation where we needed a car in a pinch and they did EVERYTHING in their power to make sure we were satisfied. And we are more then satisfied. I HIGHLY recommend buying a car and or getting your vehicle serviced here !!!

Ran into engine trouble while traveling. They were amazing, got me right in and helped get me back on the road.

Steve the sales manager went above and beyond to find my wife the car she wanted. From test drive to delivery everything went smooth. Absolute professional Sales staff all together!

The staff at Royal Hyundai of Oneonta was very knowledgeable of the products and services they provide and the many options at their disposal to make ones decision making easier. Their patience and understanding of my needs and concerns was, l felt above and beyond previous dealership experiences Ive had. I look forward to working with them throughout the life of my vehicle and in the future.

On behalf of Erna Powers I am writing this review. The experience was not one of the best. The sales people were friendly, courteous and very helpful when the car was purchased. However, she was told she would get a second key and she noticed the rear wiper was torn and not working properly so she called the sales person and after many calls and many voice mails she never got a reply. She finally called service and talked to them about the key and the wiper and we took the car to them. The man in the service department was very rude but the man in the parts department was very friendly and helpful. They gave us the key at no charge but charged us for the wiper blade. Granted the blade only cost about $12.00 but you would think that after spending $18,000 plus on a car they would have put the wiper blade on at no charge as well. We recently took the car for the first oil change which was free and was told that it would be about 20 minutes and Im here to tell you that it was the longest oil change we have ever had done. After an hour and a half we finally got the car and were on our way. I would never buy another vehicle from Royal Hyundai of Oneonta and I would never recommend them to any one.

They helped me with my remote start. Great people to deal with.

I was very pleased with the service I received when buying my new 2020Hyundai Tucson. Eric was great dealing with my many questions.I would highly recommend Royal Auto Hyundai for your next vehicle.Diane S

We were really green to car purchases and working on a tight budget and they helped us every step of the way including keeping our 17 month old smiling! We would recommend this dealership to anyone!

Very courteous and professional.

Excellent! The sales department is extremely friendly and considerate, polite, helpful in answering your questions and trade in. So be sure to ask, all your questions! We decided to take advantage of their excellent service and buy a Hyundai Sante Fe with all the saftey technology. Didnt think it was possible, they will work with you within your financial, affordability. Monthly payments within your budget. Years on a loan payment to meet your needs. Your welcome to test drive any vehicle of your choice, including a overnight test drive. We wanted to stay local with a Dealer and Royal Hyundai was our selection after they have been working with us since December, to get us into the vehicle that we first test drove and loved. Thank you. They have several variations of vehicles to select from. Give them a visit! Highly recommend it!!

Poor service! Left message on website for appointment- no one responded. Went to service department told the part would take 5 days to come in, signed out. 8 days later called to check on the part and was informed that I had to prepay and then they would order part. No one said anything to me when they had me sign the service paperwork! Now I have to wait an additional 5 days and I cant use my car!!

Excellent experience first time going to royal Hyundai. The dealers were very nice and helpful and got me a great car love it!!

They take great care of our car!

Just really good people work here, they help in anyway they can !! Highly recommend them.

Great customer service! Ive been a customer with Royal since 2016 when they helped me get into a safer, more reliable car in college, and ever since I have been loyal to Royal! Since then, my car recieved wonderful care in their service department and I have always appreciated the availability of a loaner car so I am not struggling to find a way to work. When I was ready for an upgrade, I knew I would be returning to Royal. I had the pleasure of working with Eric Lein, who was extremely knowledge about the vehicles I was interested in and willing to find out anything he didnt know right away. He was professional and personable, taking the stress our of car buying. I am so happy with my purchase and know the staff will be there to help with anything I should need even after my purchase. I would recommend this dealership to everyone!Thanks to Steve Harris and his team!

Paul was great took care of my issue and I was on my way in less than 2 hours.

Good place.good service

I like the service department at Royal. They are efficient, explain things clearly, and don’t try to sell you something you don’t need. What I don’t like is the fact that I get coupons in the mail for the service I have an appointment for, but the discounts aren’t automatically applied if I forget to mention or bring in the coupons. They weren’t for very much but it’s the principle of it.

This would be my 4th Hyundai purchased at Royal. My children and I together have purchased 9 in total. Great service and friendly associates.

I love my new Hyundai. Steve and Jeremie were wouderful to work with. This was an emergency purchase and under quarteene. Being a volenteer emergency responder and an essential worker in a rural area, i could not be without a vehicle. they were able to put me in a vehicle that met my and had me back on the road in no time.i am very grateful for all their help.

Jim Wescott is the best. He’s sold me 5 trucks and 7 cars. Hopefully the next 12 come from him

Really liked meeting Lee today... He was very through in his explanations and all the details... Will certainly be recommending and going back when the next new car is needed...

Fast efficient and courteous service. Royal Hyundai let me know that my repair was covered under warranty and they went to great lengths to get the required part during the pandemic.

My car had been involved in an accidents and needed a few repairs. Hyundai kept me updated on what was wrong, worked with me and my insurance company and ensured that everything was taken care of in a professional and timely manner.

This is my third purchase from Royal, wasn’t the vehicle I was originally looking for but it was such a great deal I couldn’t pass it up. Only downside, the salesperson told us it was android and apple capable and it’s not able to link with those services, but otherwise very happy with the vehicle.

The service department people were very professional. The place was clean and all were conformation to Covid-19 protocols!

Excellent service department- they truly go the extra mile for their customers!

Fast and professional service will definitely bring vehicle back for future service

Royal Hyundai has come a long way since opening at the end of 2004. Their service dept. has got it together now and is doing a very good job. Barry and Paul and service manager Rich Goodspeed work efficiently with their service tech and parts staff. The Hyundai product is gotten nothing but better since 2004, but understandable a bit more expensive. Anyway, wishing them success in the new year.

I consider this place family been buying cars from them for years . Great service smiles and greeting as soon as you walk in the door .. there’s good and bad everywhere you go you can’t make everybody happy .

Had the Chance to deal with Brandon Shelley. No pressure gave me a great deal on a vehicle. Even after the purchase I was taken care of. nice to have a salesman and a place that will take care of you through all stages.

Paul always takes care of my 4 vehicles and makes vehicle servicing a breeze. Won’t do business with anyone else!

Love this place ❤️ This is my second car from them.

They helped me out when no one would. Thanks again

Fast service and very professional. We plan to use them again.

Great job guys!

As always, excellent service!

Just bought my 4th car there and always a great experience. The staff and owner are always courteous and helpful

My old everyday driver died on me, Dodge didnt make the wiring harness anymore and these guys were very supportive and understanding of my frustrations they did everything possible to try and get my old car on on the road when they saw it was unlikely they help me find a brand new car with in my price range that day A1 service

Super friendly service department and cashier.

Very professional.got to car within minutes of pulling in.

Helpful, friendly staff!

There was a tag in the window reading $6000 in rebates and my wife and I both saw it. In the finance pit the dealer said it was only 2 grand, then gave us ridiculous financing despite a 800 credit score. I am of to Fucillo tomorrow. Dealer also did not disclose the 0% financing deals. Stay away from this snake pit

Just got great service at Royal. Paul and crew are fantastic! Thank you!