Zero stars if i could. If you need your prescription any time soon for a health condition, take the time to drive elsewhere.Prescription fills here take up to 3 days.Even if theyre called in on urgent status by your doctor; they wont be filled within even 24 hours.I have to call my refills in 3 days before i need them or i go days without my meds.My son is in need of a steroid for his lungs because of breathing difficulty, it was called in nearly 12 hours ago, still nothing.Have a vaccine appointment? Youll be waiting at least an hour past your appointment time to even get spoken with. Horrible customer service and horrible wait times.Not worth it. Find a better pharmacy. I know i will be.

See what ya get rite aid owners for listening to a mandate which is not a LAW YOU FORCED YOUR EMPLOYEES TO TAKE A JAB OR ITS THIER JOB MAYBE ME AND YOUR EMPLOYEES GET TOGETHER AND SUE YOU AND JOE BIDEN I DONT GET MY INSULIN AND RELATED MEDS IM IN IT TO WIN IT WITH YOUR EMPLOYEES AS A CUSTOMER IM THE CUSTOMER AND THE CUSTOMER IS ALWAYS RIGHT NOT HERE FYI

I would give a zero star if it was an option. I am now at day five with no blood pressure medicine. Every single day I was told some dumb excuse as to why they cant hand me my meds. Yesterday it was we will order it and it will be ready today. I show up today and told the same thing. Meanwhile I am about to die or at the least suffering internal damage from my blood pressure being high. I went to another pharmacy and now praying this stupid location actually sends my prescription to the other pharmacy. This is not funny when you need a medication to survive!!!!!!!!!!

Ridiculous having to wait in drive through for 45 mins

Sure wish they had an option for zero stars. The staff is extremely rude. I dropped a prescription off OVER 5 hours prior. I live 3 hours away. They told me they would have it ready in 25 minutes. I waited all day, just for them to not even have it in the system yet. So then, I asked them to transfer it to the rite aide closer to home. Called the rite aide closer to home and it STILL wasn’t in the system. I’m UNIMPRESSED and I will not be using them anytime in the future. By the way, I still haven’t received my prescription.

The staff are very polite and helpful.

Clean not too busy but rarely have more than 1 checker open at a time. Line wait can seem longer than it should. Pharmacy pick up pleasant. Usually fast and efficient, they do get slammed with drive thru and inside customers, but they are polite and hard workers! They do good job while working with a constant flow of customers needs!

This is the worst pharmacy I have ever dealt with. Rude, slow never have prescriptions ready on time even though they text you and tell you that they are ready

Bee. With them for years ... great job

Very rude and curtly pharmacist. Over 3 hour wait To get an Antibiotic ordered from ER visit. Then she rudely tells me that shes just too busy.

The cashiers are always friendly and very helpful. Very clean and mostly well stocked.

Would give no stars...... asked for the location of an item that I know they carry in their pharmacy section after searching up and down all the aisles myself without locating it and was told without hesitation by the only cashier in the store that they do not carry it. After leaving the store I checked online and sure enough they still have it listed as available.

The woman checking me out was super sweet!! My service dog accompanied me tonight and she was excited to see him! She supported and accepted our visit! Thank you Rite Aid!!She also explained where awesome discounted products were available! I found and purchased usually expensive hair products, as well as nail polish.

Absolutely appalled with my recent experience at the Ontario, OR. location. I entered the store and within less than 5 minutes, I was targeted as someone they didn’t want to shop in their store. they called the police claiming I had been putting items in my bags (my purse, an empty plastic bag which I brought to carry out my purchase).The female associate had falsified information to the OPD. Of course I cooperated with the officers complying to the request to check my bags. There wasn’t any Rite Aid merchandise in my property or on my person! They refused service, and listed me as trespass indefinitely.I know they have the tight to refuse service without cause; however, I hope for the community’s sake, management monitors associates’ judgement-mental attitudes toward consumers.The Grocery Outlet had everything I was looking for, it was well organized and the customer service is outstanding!

Every time I go to this specific Rite Aid, whether it be for items of convenience or grabbing prescriptions from the pharmacy, I always walk out with a smile on my face.Everyone that works here is kind, knowledgeable and easy to talk to. Became a regular place of business for my family and I, highly recommend

There’s a really sweet lady with a really pretty daughter that works there!

I had great customer service. Very quick and efficient. Pleasant experience, will definitely shop there again!

Store staff is great. Pharmacy has a couple of really nice people, but they also have a few people who are consistently horrible. They are slow inattentive rude, and seem to loathe their job as well as their customers

Worst customer service I have ever gotten!!! Karla was super rude to me and wouldnt even talk to me she walked away from me and told someone else to deal with me like I was a huge problem. Crystal would glare at me through the glass wall and roll her eyes the only somewhat helpful one was the guy!!! Id appreciate an apology, I didnt deserve to be treated like a waste of there time.

It is unfortunate that my review is just 3 stars... But since they changed staff there in the last 6 months, it appears the place is more disorganized and they are not as cheerful as the replaced staff. I was always greeted with a hello as I came through the door, now all I see is frowns, and a long customer line. Seriously, the air in the place is much more dismal to say the least. I would have given Rite Aid 5 stars a year ago. But between Walgreens and Rite Aide though, I would definitely choose Rite aide. At least the staff at Rite Aide keep their appearance up. I realize that working with the public can be a discouraging experience at times. And that customers can be rude, and shame on those that are! Which ruin it for us nice customers because they cannot pull themselves together and treat others like they would like to be treated! I recently visited the Carson City area and the Rite Aide over there is extremely together and professional and efficient. Especially the Walgreens. Maybe I should apply for a managerial position at Rite Aide and show them how its really done :-O Rude Staff!!! Except for the older lady

I like rite aid because the people who works there are so nice amd they no how to help us with a problem if we dont understand it.

If I could give them a 0 I would. All I can say is be careful, check your meds thoroughly before you leave, check them again when you get home. You could be taking something you’re not supposed to, and believe me boy they like to do that because then they won’t take it back or destroy it for you and still charge you or your insurance for their mishap. They are very disrespectful and dont take the time to listen to you unless you call them out on it. Theres a reason they have such bad reviews so heres one more for them. Again check your meds thoroughly before you leave, check them again when you get home. Be careful!!!!

The pharmacy has the worst customer service ever! Ever time I come to get anything I always have to come back hour later or the next day cuz they cant figure out anything about my insurance my insurance hasnt changed Im over 5 yrs. even if I call to make sure it was done they say yes and its never done! Very disappointed in this place!

I am very very disappointed in the pharmacy rite aid looks amazing and clean and organized but not so much for thier pharmacy the doctor sent a fax and letters to the pharmacy for my mother I laws medication and her test strips and suringes. And we been taken a huge round about between not being asked for everything they needed from her of her Insurence card and other information shes been out of test strips for a week she had enough to carry on to pick it up on the following Saturday and still no test strips the dr called and asked her and was informed the did it on the 2nd of providing them paper work either they lost it or what I dont know and our doctor is very disappointed in this pharmacy and how rude they are of saying how Kara I believe is her name short girl with black hair and glasses was going off on an attitude with my mother in law about how she could do so much and could have gotten things done but no she wanted to talk to the pharmacists. Yeah she wanted to talk to the pharmacist because its a life and death situation and wanted to make sure she gets everything she needs. Instead of going off u should have thought of ok Ill put ur insurance in while u talk to the pharmacist to get things moving forward no u wanted to act like a child and be upset that u were not needed at the time she wanted to talk to the pharmacist and what a great way to show team work and telling off a customer like a spoiled child that u could only do so much. We are switching to Walgreens they took care of us and got our medication done with in an hour and helped us switch never stepping foot in rite aid ever for medical reasons

Even though I cant always find what Im looking for I will always shop here. The staff is amazing!

I am very disgusted with the treatment or lack of rather, that my son received recently in this Rite Aide. He had developed a staph infection on his face, these infections are dangerous if you dont get antibiotics right away! He was obviously in terrible pain and his face was swollen so bad, there was no way you couldnt see that he was in a horrible state! His prescriptions were very expensive, so I offered to pay to help him out, I live in another state, the pharmacy told him they could not take a payment over the phone. Ok, so there is a Western Union in the Rite Aide. OK! Ill Western Union the money. The teller tells my son she does not have the cash in her register to give him for his Western Union! Hed have to go across town to Pilot to get his money and then come back and get his meds! He shouldnt have been driving in the first place! I think there could have been something they could have done to help him out. Instead their total lack of sensitivity is horrible! Anyone that has worked in retail, knows that there could have been some kind of work around here! Very disappointed in the way my son was treated! I didnt even want to give one star here! Horrible!

Very poor service!!! The Assistant lost the perceptions. Argued with me over whether they had it even when I showed documentation. Then were unwilling to fill the prescription even after they found it. Very disappointed....looking for a new pharmacy

The staff is very nice and friendly

This is the worst pharmacy in Ontario. Not only is customer service poor. The wait time to get a prescription is very long and if your doctors office calls in a prescription you dont get it worked on until you tell them you need it by either going there or sitting on hold for 5 to 10 minutes if you call in. They dont tell you that you need to call in yourself or go by there to get your prescriptions started. I find this very inconvenient plus I had to wait two hours to fill my script for my sick two year old after the doctors office called it in.

The customer service is awful! It takes forever to get a prescription filled. After more than one wait time that took more than a hour and a half I will be looking for a new pharmacy!