My wife and I was assisted by Eric at the Opelousas La. Store. He was absolutely awesome. He was patient and thorough. You can tell when a person like what they do. His customer service was the definition of customer service. If you need assistance with your AT&T cell phone service....see Eric...great job Eric!!

My sales rep Mr. Ronald Paul did an amazing job by providing excellent customer service, providing understanding of my new services and made sure my services was in good standing before leaving the store. He answered all of my questions and concerns with high priority and as a customer I was pleased. I will not only recommend my family and friends to visit this AT&T Retail Store but to seek Mr. Paul for any issues or help they may need.

Went to the Eunice store, very rude, had 4 people working there,had no other customers,yet not one gave me a minute of their time. Just said we cant help you. I asked them to please call AT&T for me and they all answered no at the same time. Went 2 years ago and bought 2 phones with them x the service was awesome..but definitely new people there now. No familiar faces or great service there.

If the manager there as well as the associate(dont think she told me her name)who helped us is the best you all can do, I suggest closing the location. It was an utter embarrassment the way they both behaved, and my son and I walked out, tired of waiting for them to come back from the back of the store, to explain the phone plan to me. Also, please inform your manager to not communicate on either Snapchat or Tik Tok in front of customers. My son and I couldnt care less if his friend was going to buy a bike. I will never return, and more than likely will no longer be an AT&T customer. I wish I could give this experience 0 stars!

I would like to thank Caleb and Quan for the great customer service I received on behalf of my father. They took great care of him! My father is unable to walk far. They came to the car, found out what he needed, got him a new phone, case and activated his phone...They went the extra mile!!!! Thank you!!!

My sales rep Amanda was so helpful and friendly. I went into the store with issues with my phone and she took the time troubleshoot the issue and resolve my problem. Will definitely come back in to see her for my next purchase.

This was the most helpful visit that. I’ve ever had at AT&T . The sales person was so friendly and eager to serve us. She listened to our request and went through several options just to make sure we were getting the best price and then after we got our new phones she helped us set them up. As I sail before this was the best service I have ever had at At&t

Saying things have been stressful the past few weeks is an understatement. Hurricane Laura has changed our life forever. We needed to change cell companies and decided to go to AT&T in Opelousas. Best decision ever made. We were there for a few hours making several changes and our sales consultant was AWESOME... Diamond Green was so kind, explained everything and provided us the best package. She had us laughing thru the whole process which was great because it allowed us to take our minds off of what’s going even if it’s just for a little while. We also met the supervisor and other consultants. Everyone was very pleasant. It was a great experience. I give them all 10 stars.

My phone screen died and I went to the nearest AT&T Store to get my phone fixed or replaced. They tried to do what they could and then set me up for a repair at Ifixit. Ifixit wouldnt repair it and I called a store nearby to see what else I could do. They were rude and unhelpful (I left them a review). I called back at this store the next day and they were bend over backwards helpful. I will not ever go to any stores in Lafayette. I am so glad I live near this location. They are really great.

Was led to believe I needed to add an extra line for a discount, but later visited a different location to find out that it was only a sales pitch because they make a commission on adding new lines

I visited the Opelousas at store recently and was thrilled to know that my favorite worker is still there. Ms Kalynn has been assisting me with my account for the past 4 years. I will only see her when I go into the location. I’ve referred so many people to her over the years as well. She knows her stuff and I trust her expert opinion. She goes into great detail explaining me things that I don’t understand. She speaks well and clear for an older person like myself. I just want ATT to know how valuable she is and I hope she doesn’t go anywhere!

Yes I would like to start by saying that the young lady that assisted my son today was above average!!! Ms Castile is a very valuable asset to your company!!! She demonstrated patient, professionalism, kindness, and above all understanding!!!! Her store manager Ms TIFFANY and Mr. O my!!!! Is it Mr Colby? They all were great!!!!! Because of the leadership and professionalism demonstrated at this facility it should be a model for your stores nationwide!!! Whatever incentives are in place for your employees these should have them powerfully!! Thank you and bless you all!!!🙏🏾

My nightmare, my identity was stolen, I had to change my phone number and my phone, I don’t think my son and I waited 5min. The young lady Shalion?, she introduced herself offered her help, She listened to my story, I was impressed with her interest, making eye contact at all times, I’m 64y/o, had a stroke in 2011,but well recovered, her knowledge of work made me feel at ease, I was ashamed, but not for long, I know her caring and winning attitude is not in-her job description, she took her time with me while she was in my account she offered to check for suspicious activity, well I was shocked, with what she found, instructing us exactly What had to be done, It was obvious she really was proud of AT&T, so am I, I’ll never forget this young lady AT&T should be proud to have her. She really took her time with me, we didn’t know each other

Great experience. Very nice we. Customer service reps Awesome!! Took good care of me.

I love the experience I was given by Mr Loveless and Ronald! They are the best in their respective class! I went to a different store (no name) and was misled on a promotional offer that wasnt really a free phone but these guys caught it. I ALWAYS have a superb experience at this store! keep up the great work guys!

Worst service ever. We walk in and don’t get greeted, every worker is in the back. Our sales person, Amanda, had an attitude the entire time. And every question we asked she said “what you mean”. I’m a sales associate myself and it’s our duty to display the product we’re selling. If you don’t like your job, leave.

The staff here are so awesome. They helped assist my hard to deal with grandmother. LOL Thank you for having the patience and helping me choose the best service for her.

Nice they help you a lotWith no problem very professional

I must say that I had the best experience at this AT&T location today! The Retail Sales Consultant, Jasmine Frederick, spent hours of her day helping my mother and I...and she did so with a smile and wonderful attitude! Jasmine and her manager worked miracles for us today. And I can’t thank them enough!Jasmine was not the only one with a great attitude. Everyone we came in contact with wore a smile. I noticed the teamwork. I noticed the upbeat personalities. I noticed the eagerness to help.Recommend this location 100%.Thank y’all! And I’ll say it again and again!

The sales person was amazing on getting me what I need for the best possible value.

Quann was so patient explaining data plans to my grandmother with her new iPhone. We had no wait time and the problem was resolved within 10-15 minutes.

I went there to activate my new phone. The workers didn’t help me they made me do everything on my own. And they refused to sell me a phone case. They made me move. Everything I did I mid as well go work over there. Cause I activated my own phone. I put my SIM card in and I used an app to transfer my pictures and videos and contacts.

Quick in and out for a cord on the fly.

For the first time in a while I went to the store n this lady help me out really fast because most of the times I have gone to the store they had more people in the lil office then on floor. I had got to the point that i rather call the main office on the phone then go inside the store.

Jasmine, in the Opelousas store was very professional, and most helpful. I believe that she is management material!!

We waited an hour. IntIn this time we watched 3 employees (of the 4) wait on 1 customer..... One of which was literally just standing there watching the other 2. We were one of 4 other customers waiting to be served. One of those employees finally realized 2 was enough to help the customer .... Then went to another customer who was already working with an employee.... Thus having 2 employees with each of the 2 customers being assisted, while 5 more stood around. We couldnt even ask the 1 question we had that would have saved us waiting at all, and could have just left, like we did as soon as we finally spoke to an employee after an hour and 15 minutes of standing around.2 stars are for the fact that the employees were very friendly, albeit very unassistive.

Wow. What an awesome worker. Her name is Jasmine Frederick. She spent over an hour working we need. She was very professional and had an awesome attitude. Please give her a raise or sometype of recognition!

My visit today at AT&T was enjoyable. I just want to thank Diamond for being a people person. She was very friendly and pleasant. She solved my problem in a timely manner.

Unless you have 2 hours to wait in line, I would recommend you go online. The wait is horrible!

They are nice to you to get your sale and after they close the service is terrible. I will be canceling my account ASAP .

We were going into the store to get an accessory and when we got in another lady came in behind us. After waiting awhile the lady behind us got attended to before us. We had the store clerk tell us that she had an appointment when she walked in after us. This was the worse experience i ever had

The woman who helped me was extremely nice, courteous, and professional. Didn’t wait long at all to be helped. Sunday is the best day to go!

Updated lobby!!! Very nice. Walked into the store and was assisted right away. Kudos to Tarsia, the representative that assisted me. She was very professional and knowledgeable of the reason I went. She also knew about the products and services. The store was clean and on one accord!

Loveless Green, Store Manager in Opelousas La. worked tirelessly with ATT customer support to reduce my newly opened business account by over 400$. He was very reassuring that I would be able to walkout his store a very satisfied customer. I amHAPPY to say I am. He went above and beyond. Thanks you Loveless. Happy Holidays

I walked into ATT store and the representative Diamond was such an amazing help. She was kind, attentive, passionate and driven to ensure customer satisfaction. The company need more reps like her. If you ever go to the Opelousas la location ask for Diamond

They helped me resolve an issue that I have been dealing with for a month. Warren was very helpful getting me to the right person on the phone and was extremely patience while working with me. Thanks!

Customer service had an attitude and is slow. Id just rather drive the extra 20 minutes and go to another location for friendlier people and faster help

Ple was extremely helpful!!! She made the experience fun easy even though the circumstances were rough!!! Thank u so much!!!

Really fast an reliable

Very slow. Too many employees sitting around talk g to each other instead of helping customers. I walked in they usually meet you at door and take your name. I was hollered at, hey over here. I was made to walk and meet employee sitting at a table with 2 other employees so she could take my name. Very few professional employees. But the manager is the leader. He acts the same way. No sense of urgency to help customer.

Very rude and not helpful in any way

Youre better off driving to Lafayette. Avoid if possible. Waited 2+ hours for service; had to leave and couldnt complete my request. Took a Lafayette store under 15 minutes.

Excellent service so pleased with the young man that served me at the Opelousas, LA store ...

I rather deal with AT&T in ville platte, the rep at the store wasn’t friendly at all and I waited for 30 mins just to get a new device no one smiled or even mentioned they would be with me in a second just to keep me comfortable. I will no longer visit this store.

My customer service Shailion and manager loveless were very very helpful in buying a new phone and retrieved information I though I liost. Fast and excellent service

Ple is so nice n sweet very helpful an informative ...the girl know what she doin .

If I ever again want a phone this store would not get my business.rude unhelpful dirty display of phones had little help.ne we offered to bring a phone out for me to see. Many phones had cracked screens. I had to ask for a wipe an towel so I could clean up phone so I could touch them to many virus going around they need to clean more.

Came to the Opelousas store and was helped by Ronald and Loveles . These men were the best helped me with all of my issue . I would reccomend them for all your phone needs .

I was treated very well by one of their staff ! It was a very peaceful atmosphere in the store, so I give it a 5 star rating

Place stays packed and quiet......they must be doing something right.

Really clean storeEdit: Just about every employee seems genuinely unhappy to be working here. They are very rude. Customer service could be way better. I originally gave five stars but had to bump it down to one with the poor customer service experiments Ive had recently.

Great customer service !!!

Speedy service!! Associates were very helpful.

Great service. Eldridge was very helpful and polite.

Lesson learned.. just drive to Lafayette or anywhere but here! By far the worst customer service provided by the assistant manager. Multiple trips to the store because the initial order was never placed, we were given wrong prices, and promised that there would be a bill credit being that we never received internet service (Bc we were told it wasn’t available). Well bill comes in the mail and there’s no credit whatsoever and being that he didn’t make a note in the system, customer service couldn’t do anything about it. So we return to the store at this point to talk to the assistant manager and store manager to get this issue resolved. We arrived at 1:25, signed in, and were told we would have to wait because the assistant manager was with a customer and the store manager wasn’t there at the moment. The assistant manager finished with that customer and proceeded to bounce around to other customers. After waiting for about 1.5 hours he finally makes his way to the table. At this point it’s just ridiculous and we address that we had been waiting and he knew we were waiting on him because another employee had made him aware. He proceeded to make excuses by saying it was so busy in there and he didn’t know we were there to speak to him. Lie 1! Next we addressed the bill credit that he promised on our second trip to the store. He said he hadn’t said that, but then he said maybe $20 or $40 off! Which he never once specified an amount because he said he would credit the entire bill because it was their fault that the first order wasn’t put in. Lie 2! After trying to talk to him, he became very defensive and outright rude..all over something that he said he would do but didn’t. No one should every speak to a customer in that tone, especially when it’s a mistake on your part. OWN IT and FIX IT! He ended up going to get the store manager because he knew that he had been caught in a lie and clearly wasn’t going to own up to it. The store manager came over to get a better understanding of what had taken place, he was very professional, knowledgeable and provided the type of customer service that someone in any profession should possess. He made sure our order was put in correctly and we’re even getting internet after being told it wasn’t available. So big thanks to him!

Had to get new phone but had to wait outside until number called . Pase 2 sucks.

I dont dislike the place. The workers need to be more attentive to the customer, rather than to one another.

A very Awesome and rich in knowledge young man assisted me. Great service!

First off the lady that was supposed to be helping my wife and I kept walking off to go talk to another lady about her or someone else being pregnant. Then she started gossiping with the guy at the next table about the girl. The point is she was very rude and not helpful at all. And not to mention they should just change the name from AT&T to Apple & Samsung because thats the only phones they offer. Bottom LINE IS my experience with AT&T was the same as usual PATHETIC. I have switched to a different carrier.

The manger was very ugly and un willing to help. In fact he was so rude that he walked me out the door. I was handling a mistake that they made not me.....WOULD NEVER DEAL WITH THIS STORE AGAIN!!!

They were very helpful!!

Very friendly and knowledgeable. Got me back going in a reasonable amount of time.

Everyone inside is helpful and nice, but sometimes they get so busy you end up waiting 40 minutes just to buy a charger.

Terrible service. Had pre paid for a brand new phone and went to pick it up and they wouldn’t let me leave with it after sitting in the lobby for two hours for still to this day unknown reasons. I asked for the assistant manager which only made things worse. The assistant manager was a joke. Took her 30 minutes to come out from the back to assist and when she did finally come out she was rude as hell. Long story short I will not be coming back to this store again. Would rather make the trip to Lafayette.

Updated the phone

Its had a good Friendly young lady wait on me yesterday.lpray that we meet again.

Mr Devin at the attached store is a very knowledgeable person when it comes to helping people with phones!!

Them people know what they are doing the minute you get in the door

Shawn Harris was awesome...he is very professional, polite & knowledgeable...helped us out in previous visits & we were very satisfied....he is a valuable employee for AT&T

I went the other day to see about getting a new phone. I am pre-paid and when I was waiting my number went from #6 to #9 because three people who were contract (I heard then tell the sign in lady) walked in. When someone finally decided to service me I was told that because I am a pre-paid customer that there was nothing they could do for me!

Task so long to get waited on but workers are wonderful

The service was excellent. Very helpfu.

When I go they are always wanting to help asap... some things they cant resolve but most problems Ive had have been dealt with...😁

Great Service, Enjoyed the visit to the store.Thanks for the help

Opelousas, ATT Phone Service.They Were Very Attentive to our needs.

Employees are not friendly. I had an issue with my phone and had to purchase another phone which was a ZTE brand and phone had muffled sounds. The other party on the phone had issues hearing me. Called customer service was told I can exchange or select a new phone cause it was five days later buyers remorse. The AT&T store wanted me to exchange for the same phone. I was charged a $45 restocking fee for a phone that didnt work. And had to pay additional money for another brand phone which I am pleased with. AT&T YOU SHOULD HAVE A LOYALTY PROGRAM FOR YOUR CUSTOMERS THAT HAVE BEEN WITH YOUR COMPANY FOR OVER SEVEN YEARS WHEN TRYING TO PURCHASE FROM YOUR COMPANY STORE. I would rather drive the distance than to shop at the opelousas store.The opelousas store did not honor what customer service said about waiving the restocking fee.

Could not believer that they would let a paying customer walk out who ONLY wanted to purchase and item that I HAD IN HAND, didnt need phone assistance, ONLY MAKE purchase but was told that I would have to wait until 4 other customers received PHONE SERVICE.

Great service always full of new gagetx but usually pretty crowded too

Good customer service. Wait time is not too bad.

I was taken care of right away and the worker was very nice and professional.

Associates were on point and ready to help me solve my phone issue.

I had a Galaxy s4 fail, purchased a moto play6 every one I talked to stated phone chopping, loss of audio, etc, went into store to swap out for the same phone, rep was nice but the asst mgr Samantha H, stated nothing wrong with the phone and quoted a $45 restock fee, I told her no way if so Ill cancel all my ATT accounts $5k a year she laughed and stated go ahead. DONE DEAL

Every Single time I go to this store, there is a problem. Dont bother getting Wi-Fi on the go from them unless u want to wait a hour every month to pay the bill, they sell things they dont know anything about, Ever try training your employees to know just a little bit your products??? Horrible service, had to be the worst I have ever encountered!!!

The workers are very friendly, and the wait time was fast, I enjoy the service.

Staff works at a very fast pace to get everything needed.

Great

The young lady who assisted me was very kind, efficient, and professional.

Doesnt seem to be to interested in and helping you in the way they should.

Service here is terrible. I was told one thing by one employee and another thing by another employee. Plus I was charged for internet I do not have. Never go here. Go to Spectrum.

Very helpful on the phone and in the store love it Im very satisfied

Everyone was really nice and helpful!

This store is messed up. They will say anything to get the sale then tell you something completely different later. I got a new iPad and wanted it in the rose gold but all they had was silver. They said come back in a few day to swap it out. I wait and then they don’t even order one to have in stock for me to exchange. So now I’m stuck with the silver.

Expect to wait a bit. Costumer service is nice and helpful though

Always long waits. Other than that its great.

Horrible service, all they did was lie about how great their service was, when i get back home i find many false charges to my bill

Excellent service Mrs Jasmine W.

Went in,came right out. Great service and workers

AT&T Store is not the best phone company the employees doesnt wait on first come first serve I was there for insa least 20 minutes ad did not get seen properly employees goes in the back ad hide instead of waiting on their customers

Best at@t so fare my time in store 10 minutes tops in and out.

Dont like to be pressured into anything