When in there to make copies of the shift report and cigarette counts for my job. 100 copies of each report. $18.28 for each one so near $40 just for all the pages to come out half cut away and not properly giving me actual copies of what I needed. There was no offer of let me reprint this for you and get it fixed there was no refund nothing. I will never ever in my life go back to this location or any other location. A complete waste and money that shouldnt have been spent

Stars are for Nancy who was very pleasant and asked that we do the survey. We were happy that the store had what we needed and wanted to do the survey. I tried! There was so much thrown at me, like ads, and when I filled out some survey I found there was NO place for comments, after I had to give an Edress and a business name to continue … I put Staples…. I guess I will get more ads in my email. Survey/Website(?) wasvVery disappointing.

Nice store and great customer service.

This place is amazing I used to work in retail and I hated customers that came in two minutes before we closed I unfortunately had to do this tonight as we pulled up we saw the doors on the inside the security doors the chain doors being closed with a guy standing there we walked up and he open the door and I apologized for coming in 2 minutes before you closed I asked if you were closed you said no were open for another 2 minutes I said man all I need is a receipt book he took me right to them and told me where check out I asked the cashier what that mans name was this mans name was Bob so I want to personally thank you Bob your customer service skills are unbelievable I cant say I would have done the same thing in your situation so I really appreciate it thank you very much you guys are amazing!

I have been a super at Staples for about 35 years. They usually have great prices, and good customer service. One of their best policies is...110% difference if you find a product elsewhere for less, you will receive the discounted price... So be sure to look on line for such price comparison!! And sign up for their email deals! The only reason I have 4 starts was because the Easy Tech employees are very kind, but, some are not well enough trained to be able to answer your questions... But give them the opportunity. I like them much better than Best Buys Geek Squad. Good luck!! P. S. Check out their clearance items, too.. You will find some excellent deals. 😊

I am a relatively frequent shopper in this location, and have been for many years. I have seen the quality of customer service in the Orange Park store decline in recent years with multiple changes in managers, and have had multiple negative experiences in this store in recent months. My most recent experience began 3 days ago when I ordered some ink and paperclips from staples.com. When the box arrived yesterday, it was well sealed, with no shipping damage. However, when I opened the box, it was missing the paperclips, even though the invoice/picking slip inside indicated it included the paperclips. Even though this may seem like a small item, it was something I really needed for a function in only a few days. I was left with no other option other than the inconvenience of having to stop by the store so as to rectify the error in time for my needs. When I went to the store, I brought the package and contents with me, and explained to the current store manager what had happened. He determined that the store did not have the exact product in the store, but instead, only had a slightly more expensive equivalent in another brand. The cost difference was only $3.53, but rather than demonstrating good customer service and just allowing for an even exchange to compensate me for the error by Staples, and the inconvenience it caused me, he refunded me the money for the ones I had purchased online and charged me full price for the higher priced replacement. Yes, the additional cost I incurred was small, however the principle of good customer service was lost in this case. This store manager needs a lesson in customer service. I am less inclined to make this story my go to for office suppies. In regards to shopping at Staples, this was one time I can say, That was not easy!

As a business owner coming in to get assistance in copy and print, Jamie was unprofessional, rude, and lazy. He was uninterested in helping me with thousands of documents and was unhelpful with the self service errors I occurred. Will not be coming to the staples again

Update the dang time on your website, google says 7, store window says 6 but you close and lock your doors at 5:30. Bad business especially during back to school.

Ashton was super helpful, and patient with helping me in the printing section today. He had a lot going on, yet remained calm, professional, and productive the entire experience. Will definitely be coming back to this location in the future.

The time right now is 6:25 P.M. on Saturday March 5th, 2021 and the store is completely locked up 100% and there is another customer trying to get in the store. Guess Ill take my business elsewhere today!

There are 2 self-service copiers for scanning, faxing, and printing black/white or color. The printing service desk is usually busy so expect a wait. Other than that the store is usually not busy and so no lines. Friendly staff.

Wanted to get one page copied, but they were too busy to do it. The copy center has typically been less than helpful and definitely discourteous. It feels as though they look down their noses at you. The other employees in the store are very friendly and helpful, but not the copy center.

Just walked in the store, sanitizers are $14.99 for a bottle. Ask for a bathroom, their bathroom is closed to public. I am business owner and I know if you are open to public you cant deny people to use the bathroom. Didnt even wanted to buy anything. I was shopping for a computer. I will never be back there again.

Ink cartridges for HP Printer not in stock. Why are you ising COVID 19 as an excuse.

I called in regards to creating my own business cards. The lady that answerd the phone said I dont know.....???? Transferred me to another department....eventually hung up after nobody picked up phone. See ya!

I don’t know what it is now, but every time I go to this location there seems to be some sort of problem and a rude employee.I went in to see if I could get a laptop and the guy was like “sorry I’m all out”, my mother asked if she could get a rain check, and the gentleman looked at her clueless. So we went and spoke to the manager, he didn’t even want to help and said the exact same thing as did the other gentleman. The entire experience was horrible. I hate this store. This is where I originally bought my first laptop, and at the time there where friendly staff. Now it’s like people have attitude problems.

The staff member I spoke with today was very kind but I think something needs to change with corporate. Staples needs to recognize the fact that the self-printing system isn’t intuitive enough. Most people who I’ve seen come to get something printed aren’t able to seemlessly print and etc. on their own despite you being directed to the machine confidently. Instead, we are all taking turns waiting for help. Once you send in a document by email, the email directions and self service machine directions don’t match up so you have to fumble your way through figuring out what to do. Also, I sent in a document from Microsoft publisher as an attachment to an email and received a confirmation that my document would be printed. When I arrived at the store, I was told that they don’t print publisher documents. Shouldn’t a printing services center invest in projects software for everyday people? The formats they accept are limiting. Also, shouldn’t there be an automatic alert about publisher if that type of document is sent? It is troublesome to the customer to have to go through the extra work of driving home and/or converting documents when you’re coming to the printing services department to get something printed quickly (and paying for the convenience of it too). I think that if the company recognized these issues and stepped up their game with the user-friendliness of the system and the types of documents they can access and print, more people would rely on Staples. Perhaps the increased volume of customers would render a price reduction on some of the printing costs as well! They are a bit on the expensive side for certain services.

Clueless workers, will not price match EXACT product from best buy, misleading 110% price match

I have been getting my business cards printed here with no problems, except for one lady that works there.4 Star at this time. Very helpful in print Dept. Lowest prices on business cards. (Previous Review)After having them printed 3 previous times, she said my format size was wrong. Thinking they changed printing programs, I had her to write the size, how much bleed over needed, price and all down. Went back she didnt pull the file up, returned drive when pick-up cards, said they were busy.When I went back she was not working and the guy working there open the box and said these arent correct. I had the info on the paper she wrote down and showed him. She did not enlarge the file on their format. He ask if I had my original format, since he had printed them twice before. I got it and he printed them correctly.I went back last Saturday, she was working and snapped about they were busy I needed to order it online, I left. Went back today she was there again, my luck. Said I need to leave drive again, I said cant you save the file like the others do. She open it and said its not right and that I has some under the counter I didnt pick up. I was trying to just be polite and said those were wrong. She started back you approved them. I told her the file was not zoomed in, the bleed over was at the edge of her template, instead of past it. She insisted on those cards she screwed up and I finally told her give me my drive back, you messed those up and I see you are going to screw these up again. I had to ask several times for my drive before she gave it back.I have 2 place in Atlanta area that will design for free and mail them to me for the same price as Staples. It was nice to do local, but most here over charge on printing services.

The general manager is completely unprofessional and patronizing.

Staff watched as multiple people had issues in the print center. Incredibly unprofessional attitudes towards customers. To be honest after seeing it all I put my stuff down and just walked out.

Excellent staff and customer service! Online items were ready for pickup in an hour as promised. Ive always had a positive experience at this location and items are fully stocked. Im a teacher so Im a huge fan of the Staples Reward program. Thank you!

Salesman stopped what he was doing to helped me find what I was looking for. He then asked if I needed anything else before going back to stocking. How refreshing to be valued as a customer.

Horrible customer service. No assistance and yet everyone sits around with no masks on, will never come back, I will only shop at Office Depot

Floor staff are very helpful, knowledgeable AND on the ball. Layout isnt bad. Clean and well stocked. Cashiers have been, to be polite, very interesting....

Called to make sure a specific item was in stock before I drove 20 min to the store, and was told that it was. When I got there it wasnt. Asked another employee to check again. Took her forever because she kept saying she was trying to find the number to look it up by. I suggested typing in a certain number twice, and she said no I dont think that is it. The 3rd time I suggested it she finally tried and that was it. It was not in stock. I guess when I originally called, he couldnt be bothered to actually check, and then tried to say that he got the sizes mixed up. Waste of time, and these employees arent very good at their jobs.

I visited the Orange Park Staples on 8/10, around 3:10 P.M. to print out a very small job of 10 resumes, and was told all printers were in use at this time. I was told they would show me how to use the self service printer. I waited patiently by the self service printer for help. None ever came. I then witnessed a customer walk in, and attempt to pick up his stamps. They were not done correctly for him. I watched the two employees, one older female, and one older male both operate unprofessionally in front of him. The customer was disgruntled, however instead of having a professional demeanor, the male associate said Well, I obviously cant do these right, she has more experience, she can do it better! To which she replied irately, I cant! I have to go now! Leaving the customer (which I could clearly see) with a unprofessional and unsatisfactory experience where two employees were basically arguing in plain view of customers. Incredibly unprofessional staff. It was not even the interaction towards me that bothered me as much as the behavior of the associates in plain view of the paying public. Needless to say, I did not ever get assistance at the self service machine. I ended up going to the public library, which had a better demeanor and friendlier assistance than a well known office corporate chain. The kicker? They were free. Get it together, Staples @ Orange Park.

Gave 1 star because I had to. Went here to print out a job application and a resume. Had no credit card to use machine so put $5 on a gift card. After about 2 minutes I printed my resume. Went to print job application and it said I was 10¢ short to proceed with this. The very very rude lady told me she would add another dollar to my staples card. I did this and proceeded back to print job application. As I hit print on the 1 page, black and white job application, another notice came up that I would still have to add more money to my card. No one would even help me to print out this application due to what OS obviously a scam with their system. Spoke to manager about this problem and the one associate who was rude and didnt like being bothered with a question. She pretty much didnt care. So I left with a $6 printed resume. 1 printed resume. Pretty sad and unprofessional. Myself nor my family will go to office max from here on out.

Excellent place to shop I give staples five 🌟s.

Nitze did a great job going above and beyond to find what we were looking for

I was there a few months ago and forgot to write a review, but the printing department people are very rude. I spoke to management because it was that bad so hopefully they did something about it by now.

Great. Very helpful and waited on in a couple of minutes. Nice people

Very friendly and helpful. Got the chairs that fit me at a reasonable price.

Not the best customer service. Saw a few disappointed customers and that was with only 5 people there shopping. Reasonable selection but not the best prices.

Great store helped us buy liquid glass screen protection and applied it.

I needed to get some double sided copies made and it was easy and affordable

This is my office place! Anything i need they can get it with some of the best, most positive sales help!

Bill and Laura are always so helpful and friendly. Great customer service

I love Staples. Their staff at the Orange Park location is always very friendly & helpful

I used the self service kiosk, although when i had questions the staff was very helpful..

Excellent on the return transaction today. Very nice, cordial and professional.

The staff is very helpful. Especially the manager, Bob.

Terrible service! I own a screen printing company. That said, I have been utilizing the printing services at staples for years now. This particular staples has an obvious problem with men/women of color. Every single time I go into this Staples they treat me as though I do not deserve respect. I have just walk out of this store after blatantly being called a liar. This store has no respect for thier longstanding customers. Do not utilize this store, especially if you habe some color to your skin.

Saved alot for back to school items this year. Great place if you need something printed/copied.

Awesome store. Hidden gem. Knowledgeable staff

I was in the store to print 12 separate forms, when I asked if it was possible to print more than one document at a time without starting the whole 5 minute process over, I was told rudely by the lady sitting at the desk, no you have to start the whole process over each time. I heard her tell another customer, no I can’t print that for you because I’m backed up and it’s going to be hours before I get to it. Another lady had an issue with getting the software to work for her document and felt the need to apologize to the worker saying I’m sorry to bother you I know your backed up....seriously she’s the customer, but moving on...after waiting 10 minutes for two document both 1 page each I said forget it, no one has time for that.

Excellent costumer service. Very nice staff.

Clean and well organized but understaff and available staff is not well trained.

Limited selection on some stuff but available online. Employees are very friendly and helpful

A great store with wonderful managers and employees. I never have issues when I visit!

I need to use this store weekly due to my business. The registers and self service copy center ALWAYS have Server issues. Registers lock up and the cashier has to change registers and re-ring everything up a 2nd time. I have lost rebates for multiple ink cartridge turn ins due to their register lock up issues. Self service copy, fax and scan machines go off line, alot, and then the copy center refuses to match the self service prices when the cashiers must perform the tasks for you. Now Staples only hires temporary employees. I rarely see the same employees from week to week. Due to the high turn over of temp employees, it seems there is minimal training and knowledge for the cashiers and stock persons.

Issue store pick up but they fix it and made it right for me very good customer service

Staples was very helpful, learning how to use the printer was a great experience.

Good. Printing machines available, no waiting, quiet, clean, in and out no delays, no problems.

Best customer service, and quality products. Overall a great experience!

I spoke with Ryan about a number of issues from software programs to a myriad of personal communication devices. He was very helpful and knowledgable.

Great Black Friday prices. Clean store and friendly staff.

I have had two encounters with the printing department. The first time they were so incompetent I was so frustrated with the staff I didnt get my documents printed. Today I submitted my work at 2pm and 10 min before I was suppose to have my order completed I get a call saying I need to get a copy right release. Some of it I did at school as well. I would have gladly gotten the paper work if it wasnt for the fact they told me after hours right before I needed the work done. They had more work on file for 5 hours at that point.

Always rude!!! Their customer service skills are terrible, I hate having to use the printing services

Called for help Darrell the Assit Mgr answered the phone and told me that with my issue he wasnt able to help then informed me to call there 800 photo number to help me with a special order I purchased on groupons . When I asked if they were open it being Christmas Eve he said smartly Well were open, so I hung up the phone and called....wouldnt you believe they were closed. Called back asked for Darrell again, he came to the phone told them they were closed and he was stated, Well it is a holiday. Really????? I asked him what he could do as I was trying to have a gift printed..he stated Well your the one who waited til the last minute its not our fault......, I asked him to please stop talking as he was interrupting me, then shockingly he hung up on me. I called back and got corporate number and the store number. I think if youre truly in a bind and need something fast GO SOMEWHERE ELSE apparently your project/gift doesnt matter especially because you probably waited. Darrell is not a gentleman and is very rude, not helpful and the reason woman cant shop in certain stores as we are scared if hes rude enough to hang up on someone what will he do if we were in front of him. Staples is demonstrating poor Customer Service.

Very good Copy and Print Service.

Staples is great with one hour pick up service

Went to make copies. They were friendly and extra helpful.

Helpful staff. Had what we needed.

Very good prices on business cards

This particular visit was very disappointing. 45 minutes to be ignored.

Katie at copy and print was so helpful!

Good place to get office supplies

Very helpful, friendly and priced reasonably.

Friendly staff and helpful.

Always nice and helpful staff

In the e mail and fax department on Blanding Blvd o.p. Florida has very poor service

Always a friendly helpful staff

Unprofessional Racist pepoleStaples... never again

Nice clean and well stocked friendly staff but they are a little expensive

The employees working in the printing department are very slow and not helpful at all!

Fast printing service.

Been here a few times, a little pricey but you get what you paid for.

Very helpful people.

Gladys in the printing department gives terrible service. Instead of advertising their services, she makes it seem they have limited options. Incompetence.

I was told that my copies would be $20 & when I came back today the bill was $60. I guess I shoulda got the quote in writing. DONT trust what their employees say

Called about an order placed online and was hung up on by 4 different people.

Great customer service

Printing department very slow and poor customer service

The experience was great

For the service that I received today

Location

They almost makes me cry so grumpy racist unprofessional people, me my family and friends we never go again any staples again

Almost always has what i need

Fast and effective

Worst service ever

Excellent

Slow at the register.

A little expensive

Friendly environment

Great

Like the store

Update opening hours ... they close before7pm

Lousy customer service. They are not friendly, in the area of ​​copies and fax. The good cost.