I made an appointment to get an oil change and a repair per a recall. The service guy said it would take an hour (which includes a courtesy car wash). Two hours later, I received a video text which showed that my car was being serviced. That was nice, but it was TWO hours after being there. The one hour service at the dealership was really THREE hours. No apology for the delay—business as usual. My car and floor mats were still wet from the ‘car wash’ when it was presented to me. No one used protective covering while inside my vehicle. No one wore masks (I guess masks aren’t mandatory). No snacks available! Not even a snack machine existed. A few bottles of water and diet soda 🤢 were in the refrigerator, tea/coffee packets were on the counter. At least the wifi worked and a television existed in each waiting area.I received MUCH better customer service when I owned a Lexus. I expected much better service and attention to detail from Audi. I’m disappointed. Maybe the customer service is poor only at the Owings Mills location.I will share my concern with corporate, as well.

Had a really positive experience getting my car fixed at Audi Owings Mills. Came with an emergency that needed immediate attention. Was received right away, treated so nicely by all the staff on site. Jess was kind and curteous, explained everything with patience and had my car taken care of in less than an hour. The waiting area was spacious, comfortable and clean. And the car was fully fixed and returned in excellent shape.I have been to multiple car dealers/services and this is by far the best one Ive had so far!

Tshona Martin is what Audi is all about. QUALITY, QUALITY, QUALITY! Thank you for all of your help and understanding! #PurpleAudiA5 #Glider

I am writing this review for Tshona Martin, who went over and beyond to maintain my business at this establishment. I normally have to go to Alexandria, VA for good service, BUT NOT ANYMORE. Most times, managers/supervisors are the worst of the company to talk to because of their power trip, but not this one! Thank you for being and treating me like a human being, not just another number/invoice. You are truly appreciated.

I was there for service on 9/28/21. Everything went well. The work was done on timely manner and no issues. I didn’t walk away happy because I was told the car wash is not working/broken then a car parked behind my car freshly washed. I was told the car will be vacuum and nothing was touched 😕

This review is for service only. The facility was nice, the staff were friendly, and the pricing was fair (for a German dealership 😜). The service advisor kept me updated via text, and my car was finished pretty quickly. Definitely a good experience, and Ill be returning in the future.

Audi of Owings Mills makes it easy to schedule the service appointments and there is no delay when I arrive. The waiting area is comfortable and the staff hospitable.Jess W is a great service advisor and has shown me some controls and functions on my car that I did not know.I also like getting the video inspection with the tech explaining what he is seeing.

Tom Dinatale is first rate when it comes to dealing with customers. He is very responsive to questions and returned my calls in a timely manner. The dealership provided me with a brand new loaner that almost made me want to tell them to keep my old car (really sneaky sales gimmick, but it almost worked). People at Audi of Owings Mills are friendly and courteous and the waiting area is very comfortable with lots of amenities for their customers. Overall, a very pleasant experience.

I contacted Owings Mills Audi early morning on Saturday for an oil change, I tried multiple times to get through and each time service department line never picked up. Next time I called nice lady who answered the phone said leave a message and they will get back to you within an hour. 1.5 later I called back since no one returned my call. Same lady who answered the phone finally put me through and I spoke to Jeff. I told Jeff I could be there within an hour can he still do the oil change or if could drop the car off. His attitude and tone was less than pleasant. Okay, he was just pure rude for no reason! I usually get my car serviced at Rockville and they are super nice so this was shocking to me. I was so disappointed with the way he talked to me I called back and told the lady answered the phone what happened, she apologized and said their manager will be in touch with me… never got a phone call. I would not recommend Owing Mills Audi service to anyone. Very very disappointing!

Both of my visits to Audi Owings Mill has been very pleasant and extremely easy. While I waited for my car I was able to complete some training with no distractions. Jess ensured I knew all the services that would occur and assisted very quickly when I needed to get a new battery.

I sent my car on Thursday and it was done Friday for my steering column repair . Jess was amazing and very welcoming. He made me comfortable to ask any questions as well as the other service members. The process was fast and easy . Thanks again Audi !

Jess took care of me from start to finish when my E-Tron had an issue with the all-wheel drive module. He kept me updated at least once a week throughout the entire repair process. We had an issue with the replacement parts being stuck at customs but he still kept me update to date very week. Thanks everyone at Audi of Owings Mills that played a part in getting my E-Tron back up and running.

I would rate my experience at Audi Owings Mills 10/10. My service rep Jess Wildasin took great care of me and my car. He was able to get replacements parts within hours and gave me a loaner so I would not have to wait for the repair when another dealer told me I would have to wait two weeks. I am very grateful.

Had a flat tire on a rainy day. Called Audi and they told me to just bring the car and they’ll take care of it. Gave me a loaner which is better than my car! Jess was very nice and took care of my problem.

Well organized, first-class service. They sent a video of proposed work, and completed it on time. New, clean facility. Not cheap, but seemingly fair.

Incredible service. We had a blowout of a tire on a new SQ5 on a trip from our home in Washington, DC. Jess Wildasin took five star care of us. We could not be more grateful. I recommend the service team at Audi Owings Mill wholeheartedly.

I was pleased with my experience at Audi Owings Mills. My salesman was DuBois . He was awesome, I was impressed with how patient he was with me. He was very knowledgeable of my vehicle and gave great advice. The Finance Manager & Sales Manager Were Awesome As Well. I never have good experiences at Car Dealerships But Audi Of Owings Mills Made Me Feel Like Family .

Jess is my Audi contact and is wonderful to work with. Very professional, accommodating and always takes care of any issues I have with my Audi. I am 💯 satisfied every time I go in for service or any other car related issue. I always leave feeling good about the experience.

If youre looking for a nice Audi, ask for Nancy H. I called on a Friday and set up a test drive right away. Drove home in a new car a few hours later. Nancy was very nice, low pressure, and got me lots of details about the car. Audi Sport Libra Package was a plus. The finance guy was helpful working with my credit union making the process quick and easy.

I don’t often find car shopping enjoyable. It always seems to be an event, an all day one at that. But Audi Owings Mills completely changed that. It was an amazing experience, fun, seamless and just totally and completely easy. It honestly does not get better than this! Thank you everyone!

Audi Owings Mills is one of the best places to service your car. I had a great experience every time I bring my car here. Incredibly pleasant and knowledgeable people. I would recommend this place to everyone!Special thanks to Tom DiNatale for his attention to detail, exceptional customer service, and willingness to go above and beyond to address customer’s needs. Thank you!

The service was great, wait wasn’t too long. My service man Triston was very informative and helped with recommendations and not being pushy on things needed.

Everything was great. Everyone was super nice and professional, especially Vincent, the agent that worked directly with me.Thank you!

I took my car early Saturday morning. The service gentleman was helpful, professional, and friendly. I loved that I received a text message update daily. Once I picked up my car, I was explained all the repairs. This was my first service, and I will take my car back there.

Jess Wildasin is the BEST!!! He has taken care of my car needs for several years now. He treats me like I’m his only client. I went the other day and dropped off my car for new brakes. The loaner car was all ready for me including the radio was turned on to my favorite station. How Jess knew this? I have no idea but it made my day that he cares enough to know the little things that keep me coming back.

Jess & Tom have been handling service for my audi vehicles for years. They are extremely responsive, attentive, accommodating and detailed. True professionals. They make servicing fast and efficient.

I just purchased a 2021 Audi Q7 from Audi of Owings Mills. It was the best car buying experience I have had. The whole process was customer focused, engaged, and transparent. I had the pleasure to work with DuBois Kelly, sales rep. He is the best! He made the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Knowledgeable. Clear communication. Final price was exactly as negotiated, (no last-minute surprises) and he also stayed after hours to complete the purchase. I recommend anyone to go see DuBois Kelly at Audi of Owings Mills.

Jess gave Great customer service and Dontae the technician was extremely informative.

I own a 2006 Audi A8L W12 sedan. My Transporter car had multiple electrical issues with the MMI system. The service writer Tom recieved my car, promptly photographed it for any damage and took it to the shop. Once there it awaited for the technician who as a senior tech was familiar with the car. He quickly repaired my car over several days. He did some old school repair tricks and got my car up and running without replacing expensive computer parts. I highly recommend this dealership.

Great experience @Audi Owings Mills!!! Very helpful staff made my first Audi car buying experience easy. Especially DuBois Kelly, my brand speicalist, was very good and the sale took place very quick. He was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service. I made few visits in other Audi dealerships in ONE day near by my house area. When I walked in and met Mr. Kelly. I knew if I decided to buy a car, I will buy it in here@ Audi Owings Mills. Thank You!!!

A team of sales professionals not typically found in the auto sales industry. Honesty, transparency and friendly service best defines my experience with Mickey Solomon and his branch manager. I negotiated my price over the phone emphasized my desire to arrive the next morning and depart in less than one hour. My S8 was waiting for me all details meticulously complete and the paperwork complete in 40 minutes, I left in under one hour. No add on sales pressure, best auto purchase experience in 40 years.

Living in New Jersey and purchasing a car via the net and phone was new for me. The sales team was incredibly efficient and detailed and the delivery of the car was a wonderful experience. Great customer service all around. Enjoying my S5!!

Mr Tom helped me out his custom service was outstanding! Anyone has service done at this location should go to him! Awesome experience while dealing with car issue!

This was my 1st time bringing my Audi in for service. Jess greeted me. He seemed very friendly and knowledgeable. He offered me the Audi Care, which I purchased. He also extended an olive branch 😉 to which I accepted. Thanks Jess for your patience and kind service..see you again next year!They have two waiting rooms (1 is upstairs) they provided free coffee/water/soda. The bathroom was very clean & its individual stalls.

Nice folks to deal with, especially with a limited supply of cars. Buying process was horrendous, took over 2.5 hours before we left with no paperwork or tags.

Jesse’s service was outstanding as usual! He is the sole reason we bought a second Audi!Marc and Pauline Lapin

Great service. Exceptionally knowledgeable staff. Work done in a timely fashion at a reasonable price.

Very good customer service...Love the video inspection they sent to my phone.. Definitely will be coming back..

I was able to get my car in on a Saturday the same day that I called about my brakes. I had front and back brakes taken care of in about 2 1/2 hrs as promised by Jess. After my car was finished, I remembered that I needed Windshield Wiper Fluid, Jess told me that it was already taken care of along with my clock changed to the correct time. Jess remembered that I have trouble with that. Its the little things that mean so much.

I had been in the market looking for the right vehicle, but had been putting it off until I was able to close on my house. So, for a long time, I rented from Enterprise. If any one has had to rent a car for months knows that that bill can be converted into a reasonable car payment. Initially, I walked into the dealership unannounced because I was in the neighborhood.However, I had made previous contact with Nancy Hughes, the shops top sales agent. Before meeting her though, I met Mr. Du Bois, who greeted very warmly and offered me a beverage and to help me officially meet Mrs. Hughes.We talked about leasing or financing a 2021 Q5 Premium SUV. I processed an application, submitted all the necessary documents and the real work began.The heavy lifting is done by Mr. Robert Williams, the assistant general manager. The number 2 guy. He went to back for me to get me proper financing on a 2019 Premium Plus! I am very happy with the no-hassle, smooth operators at this dealership. I look forward to continuing to build my relationship with this Audi dealership!

I was allowed to check my car in before the scheduled time. Everything was in the lounge to stay productive with my wait time. It was a surprise to get updates and completion on my phone.

I am always pleased with service I receive from the Audi Service Department. Tom is wonderful.

Cant describe how happy I am with the service provided by Audi Owings Mills and especially Tom.Highly recommend!

Customer service is 110% every time I walked in. They are always happy to help and make sure you are taken care of. I recommend their service fully.

Great service. Everything went smoothly and was done in a timely fashion.

The service team was professional and always answers any questions I had. On my visit, I had some work that needed to be completed. The dealership offered me a conference room and I was able to work. The WiFi was also excellent. Thanks to the service team, I was able to get my work completed. I appreciate the effort that was made. Tom and his team were great!

Jess always provides me great and timely service!

Jess the service writer is the utmost professional and a joy to do business with!!

Very professional. Waited for standard service and was out in 1.25 hrs. Easy checkin and received a video from the tech showing tire tread and break pads. That was a surprise!

Jess is always very nice which makes the experience super pleasant!

Very good customer Service, I bought my first Audi Q3. Thanks for making buying experience very easy.

Everyone was great and accommodating. They made me feel important and like I mattered. You have a new lifelong customer

Love the new video walking the customer step by step through the service of your vehicle. Very friendly and great customer service you always come to expect at Priority One Audi Owings Mills.

It is often difficult to find a service department you can trust to treat you well. Tom at Audi Owings Mills went above and beyond to accommodate me. As soon as he realized I would have to wait longer for my vehicle I was offered a loaner for no charge and picked my vehicle up the next morning. Their waiting room was so nice I may not have even cared so much if I did stay! Overall I would highly recommend them for your Audi service.

Thank you for your awesome customer service! Mickey our sales rep and Kirk our finance rep were amazing to work with. Overall awesome experience, not your typically pushy sales people - Thank you for that!

Great service, very friendly and willing to meet us at our price point! Very personable and stayed with us all day showing us a beautiful white A6. We worked with Nancy Hughes who was very knowledgeable and polite- highly recommend!! Tom Husson the GM also helped close our deal and work with us on price. All around great experience and well be coming back!

Drove 3hrs one way to pick up a used car.The most painless car buying experience ever!Big thanks to Robert (finance), Nancy(sales) & Daniel(sales).Would highly recommend!

The staff was friendly and professional in assisting me when my vehicle experienced unexpected trouble. My service associate, Jess, was diligent in walking me through the process, both during diagnosis and later through repairs, to ensure that I understood my decision points as well as potential cost implications. Jess worked directly with my insurance company to get the paperwork done. In addition, Jess proactively communicated with me via text message to make sure I was informed and had answers to my questions.

I recently purchased a brand new, fully loaded 2021 Q5. Within 1,000 miles the car needed 2 qts of oil. I took it for service. Within another 1,000 miles, another 2 qts of oil. By 4,000 miles the car had been in for service 4 times with no resolution about the oil and engine problems. This was considered “normal”. What?!?! After many lies and much frustration I sold this car for a huge loss for a wonderful BMW X5. Do NOT trust this dealership. You are NOT “Priority One”.

Tom Dinatle is always the best. Customer service is always 10/10!!

Tom is amazing and always provides the most excellent customer service!

What a pleasant experience with every checkup regularly and whenever a problem occurs! I feel safer driving my Q5 after your service. Thank you Jessie, Tom and everybody at Audi Owingsmills MD.

Called for an unscheduled brake job, as I happened to be in the area and had spare time. As I waited for a return call I happpened to drive by the shop and stopped in. They were already looking to see if they had the parts to do the job. The attendant explained they may not be able to perform the work til early next week, but I could leave my car and take the loaner. I took the offer as I had a board meeting and a few errands to run. Long story short. They completed my job same day and all went well. Very accommodating, friendly and gave me assurances I was in good hands

Audi Owings Mills were able to beat other neighboring dealerships offers to meet my needs. I’m really enjoying my A7 and have them to thank for the experience.

I couldn’t be more pleased with the service and staff at Audi Owings Mills. Tom was extremely friendly and professional.

Excellent service and very friendly. I will definitely get all of my routine maintenance and any other service done there

I called into the parts department and spoke to a parts salesman by the name of Brian, I asked him if he could give me 2 part numbers for my turbos if I gave him a VIN, he said no.....we don’t give out part numbers......I called another Audi dealership not far away and I gave them the VIN, we verified I had purchased the correct aftermarket turbos and I made my service repair appointment. In my opinion no matter what, if we purchase these cars from the Audi Dealership, we should have the right to request and know the OEM part numbers on our vehicles. I’m big on customer service and I probably won’t return to this dealership. I know it’s a small deal to many but to me customer service is everything.

Audi Service is taken care my professional, helpful and knowledgeable personnel. Mr. Wayne Luberecki handled and helped my case very well.I recommend Audi Owings Mills for their service

No complaints. Staff was very nice. I know cars very well, and I was pretty impressed with these guys.

Excellent experience ordering a limited edition RS5. Smooth transaction, pleasant people to work with, and I felt that I knew exactly what the terms of the sale were. Everything was upfront and straight forward. I very good dealership worthy of your business.

I have literally been getting my vehicles serviced at Audi Owings Mills since the day it opened (I went to Len Stoler up Reisterstown Road and Audi service was gone!). And since day one Ive received exceptional personal service from Waynes team, in the past several years from Tom (primarily) and Jess (just as exceptional). Do not hesitate to trust this team with your car!

My journey started about two months or so ago. They had been quite a few unforeseen events(repairs) that needed to be done. Well ended up replacing the engine. When I say that Tom and the rest of the team has been there with and for me thru all of this, is an understatement. Tom made sure everything that could be done to help me thru this… was done.With a lot of professionalism and lil personal touch, I can’t say enough about their customer service. When I’m here for service, I’m at peace knowing I and my A3 are in very good hands

Nancy was great took good care of me. Robert Williams II is the man, talk about knowledgeable! I had a great experience. And Dont forget all the Vanilla Lattes you can drink!!

The car buying (especially leasing) process takes way too long. Everyone was polite and helpful; however, spending 2 1/2 hours at the dealership and still not completing the transaction is ridiculous.

Although I didnt ultimately end up purchasing an Audi from Audi Owing Mills, my experience w/ Kevin DeFord was professional, accommodating & stress free. Honestly one of the best experiences Ive ever had at any dealership in the Balt- Washington area.....so much so that I took my Audi to be serviced there (even though there’s a different one much closer to my home). The service dept was equally as professional as their sales dept. Thomas Dinatale was efficient, thorough and notified me that I still had a previously purchased servicing package was still valid from the previous owner. Definitely recommend Audi Owings Mills above all others. You will not be disappointed.

Awesome customer service! Always kept me informed; as they had my vehicle for several days. They put me in a nice loaner, and didnt waste any time getting me in and out of there.... Great service! My 2015 Audi Q7 runs like a dream after being serviced! All my concerns were addressed, and I had an amazing experience! Thanks to Tom; who is worthy of commendation, and thanks to Audi Owings Mills! You guys are much appreciated!

Professional, courteous, and quick! Awesomeness!

Phenomenal buying experience at Audi Owings Mills!! Nancy Hughes, our sales associate/brand specialist, was straightforward, responsive and made sure the entire process from first message to vehicle delivery was pleasant and seamless.Also kudos to Robert Williams, the finance/business manager who facilitated all the paperwork, allowing us to be in and out in no time, and also responsive to any questions we had along the way.Ive worked in various parts of the auto industry for over 10 years and have dealt with the buying and selling of countless cars, and this was truly a different experience. 100% worth the quick little drive up from the DC metro area.

I negotiated a deal with my salesperson on an Audi q7 and got to the finance director where the terms were totally different. The finance director and manager couldn’t figure out or explain my lease figures. Love the car but definitely felt dirty leaving the dealership. Very misleading and in my opinion shady experience.3 weeks later - no response from Audi -DO NOT USE AUDI OWINGS MILLS. The balance of my lease when I called Audi financial services doesnt even match the contract. If you do use them - read your contract carefully. Still no response from the dealership at all. Such a sweet response they will be happy to talk to me anytime to clarify....absolute lies. I went to audi corporate 10 days ago and no response. Filed a complete with state attorney general and the CFPB, next step is a lawyer. DO NOT TRUST THESE PEOPLE.....VERY SHADY!

If need service vehicleRecomend Audi Owings MillsThe best workers, very professional jobAgain, thank you so much

This is the best place I have been to. The first class service is friendly and has a wealth of experience. They will not lie to you to do what you dont need. Today, I was making an appointment with Tom, but not just tom. Others are very good. I would also like to thank the technicians of audi owings mills here. I don’t know his name, but you are the best. Thank you for repairing my car.

Our experience at Audi was awesome,we were treated like royalty, bought a pre-owned prius hybrid in a few hours with out any hassle,our sales person, Dubois Kelly was very knowledgeable, courteous and friendly. I would highly recommend your dealership and staff to friends and family, !! Thank you

Incredible experience! Nancy was courteous, professional and thorough. Best dealer experience I’ve had in a very long time.

Mickey and Kirk were so helpful and professional. They made my buying experience just great.

Excellent experience with Tom and Mickey. The process is smooth and quick. Dealership is very clean and modern - highly recommend stopping in.

Pleasant staff, nice waiting areas with work space and convenient location.

Quick and professional service! Loved the extra touch of the virtual service video! Thanks for all of your help.

Mickey was fantastic, the sales managers really worked to meet my goals and get me into my new car.

Took awhile, but we came to an agreement and our salesperson, Dubois, was really good. Only complaint we have is that we left without having our Audi Connect setup and the WiFi isnt activated. For making the drive down from NJ, thats a bit of a big hinderance for us being that we are hours away from the dealership.

Best car buying experience in a long time. Quick, no games, and fair

I as greeted right away and told exactly what service I was getting and how long it would take. Everything was perfect.Thank you

The service team at Audi of Owings Mills is first rate. Tom did an oustanding job of communicating and working with me thru a situation that I should have never been in. Thanks Tom! Everyone there was very professional and accommodating. I would definitely recommend these folks for any service work that you may need.

Always a great experience with Audi Owings Mills!! The customer service, Tom Dinatale, is exceptional and I always feel comfortable with my vehicle in their care. Thank you!!

Excellent service and professionalism. Like most Audi dealerships the prices are very high compared to other auto service shops.

I really appreciate Audi Owings Mills prompt responses to phone calls and their updates on work being done to my vehicles. The video summary from the technician is a nice touch. Jess, the service advisor always takes care of me.

An unparalleled caliber of service from initial contact through the completion of required service(s).

Took my car in for an oil change. Get my car back and it’s noticeably low on fuel, my drivers seat was all sorts of messed up, and my drive settings were pulled up on my car. So whatever tech worked on my car saw my carbon fiber intake and decided to go for a joy ride. NOT okay. I called today to speak to a service MANAGER. And a service WRITER (Jess) answered and told me the tech doesn’t have a “trigger finger” for fancy cars and would never do that. Said they logged a mile and a half on my car which is normal for service. Which 1 makes no sense given the service bay is less than 100 yards from where I put my car. And I was down so much fuel, with a trip logged at 18mpg. Also said the drive select comes up automatically when they do service which is NOT true. I expect this behavior from a jiffy lube type place not a freaking Audi dealer. Will never take my car here ever again.

I would rate this location ZERO stars if I could.Tom Dinatale in service was the primary person who helped me, or was supposed to anyway.The day I dropped my car off he called and let me know he had a dentist appointment so they would need to keep my car overnight. That was fine. Even though it didn’t concern me or my vehicle.The next day, I get a phone call from him saying they didn’t find the issue that I dropped the car off for but they found a few other things that could be done but not necessarily right away. But he did recommend doing them in the near future.One of those things was new rear tires, which I had just gotten a new rear tire two weeks prior due to a flat. So that was a lie. He also recommended an air filter, that also had just been replaced when I got an oil changed less than a month ago. So that was a fabrication as well.So I come pick up the car and the “SERVICE DUE!” Was on my dash.That was not on when I dropped the car off.I walked inside and asked him if that could be turned off since no immediate service was due and he said no because I didn’t have it serviced there.They charged me $155 FOR A CAR WASH basically because that was all I got.So when I asked to speak with the mechanic who inspected the vehicle, Tom said that was not possible.Made no sense.During my visit did have the pleasure (actually exact opposite) of speaking to the service manager, who also informed me of their very unfair and just plain poor policy that they would not turn the light off even though it wasn’t on when I dropped the car off.This location was extremely unprofessional and rude.

My wife and I had a great car buying experience. The sales team and finance office were very helpful and patient. Our salesperson Mr. Kelly worked with us to get a great deal, provided great customer service, and was very responsive.

Excellent service! I highly recommend.