BEST OF THE BEST!!!!! I can not say enough about the awesome customer service I received. Joe, Isaac and Matt were top notch. The teamwork between the 3 was fabulous! They communicated with each other so I didnt have to repeat myself 3 times when speaking with any one of them. They made purchasing my vehicle so easy. HIGHLY RECOMMEND!!!

Had an excellent experience with bluegrass BMW. Joe and Matt were super efficient in helping me close a deal. Joe is always a phone call away, has been extremely helpful throughout the entire process and is honest with my questions. He also helped with arranging the shipment to my home place which saved me a lot of trouble. 5 star service and highly recommend!

I contacted Aimee at Bluegrass about a car purchase as they had the model available - none local. Reviews online were stellar. I would say the interaction and process was top notch! A great car buying experience! Would certainly recommend Aimee and anyone else at Bluegrass!

We drove two hours to come look at a vehicle. From the moment we started conversations about the vehicle until we walked out the door with our purchase every person made us feel welcome and appreciated. We can not thank you all enough for treating us so well. We will forever sing your praises! Best buying experience we have ever had. We will definitely shop here again.

I would first say that I have been purchasing vehicles since 1984. I am very particular with my vehicles.I had my pride and joy an x3 m40i serviced at Bluegrass BMW- Unfortunately, when I had received it back, I noticed a new ding in the drivers door - I notified Dan Darden- who immediately sent Gerald, a very courteous transporter to pick up my vehicle.The door ding was repaired bringing back the car to showroom condition. Gerald then drove the car to my home. I received the vehicle back vacuumed, washed and waxed.These days when it is easy to deny responsibility, Dan did the right thing repairing the ding. This further justifies my faith in Bluegrass BMW-I did fail to mention that the service department has always performed top notch service in the three years which I have brought my car to this facility- addressing issues the first time around.We as customers have choices where to service our vehicles- As a busy professional I rest assured that Bluegrass BMW strives to provide exceptional service which rivals Lexus and Mercedes.

Second time for me with Joe and his crew at Bluegrass BMW!!! I have a local BMW dealer in Louisville but Joe makes it worth it to do business with him! Worth the drive all day everyday! Excellent service! Im sure I will purchase many more! Thanks Joe the new M2 is awesome!

Purchasing my fourth BMW, I searched nationwide for the right car, price and dealer. Bluegrass got my business because they were the most straight-forward and professional dealer of all those with whom I was talking. Aimee and Joe were timely and transparent and, in negotiating my purchase, more competitive than other dealers who had similar vehicles. I got the car I wanted at a very fair price. I chose to fly to Paducah to close the deal and take delivery. I was picked up at my hotel, and everything was ready when I arrived. The terms of our agreement were fully met, the business manager explained all of the documents, and Aimee patiently talked me through the cars features. All of the required paperwork was sent in good order to my states local vehicle registration office, so there were no hitches in getting it registered. This was, by a wide margin, my best BMW buying experience. I strongly recommend this dealership. Thank you, Aimee and Joe.

A friendly atmosphere. Great service knowledge

WENT IN TO GET OIL CHANGED. 2 DAYS OUT OF OIL CHANGE MY BMW ENGINE LOCKED UP & STARTED KNOCKING LIKE IT HAD NO OIL. THEY SENT A WRECKER OUT & TOLD ME MY LESS THAN 60K ENGINE HAD METAL SHAVINGS. HOW WOULD FRESH OIL HAVE METAL SHAVINGS & NOT HAVE HAD WITH THE OIL CHANGE?! I HAD TO PAY $14K FOR A NEW ENGINE. THE PADUCAH BMW DEALERSHIP WAS HATEFUL TO ME. THEY ACCEPTED NO FAULT! I NOW TAKE MY BMW ALL THE WAY TO BOWLING GREEN, EVEN FOR OIL CHANGES.

Love my new 2021 X5! Aimee was great to work with and she was extremely helpful throughout the entire process. I highly recommend contacting Aimee for your new BMW. She is great!!!!

I had an awesome buying experience at Bluegrass BMW. All the staff, but especially Aimee. She was very helpful and professional. I never felt any pressure and the entire staff I felt like treated me fair and honest. I will definitely trade again with Bluegrass BMW. 5 star treatment and service.

I recently purchased a vehicle from the Bluegrass BMW. I have previously had negative experiences with other dealers that left me terrified to purchase a preowned vehicle. Bluegrass BMW definitely did everything they could to ensure that I was comfortable with the decision I was making and they understand that purchasing a car is an important moment for their customers. Kyle at Honda introduced me to Joe Langston at the BMW lot and he set me up with Isaac Phillips. Isaac was sure to discuss all questions and concerns that I had during my experience. I then worked with Matt Colburn to get my financing needs taken care of. Matt went the extra mile and paid special attention to the details of my sale to ensure that I got the best deal possible. This team did a wonderful job meeting my needs and making my experience enjoyable. I was able to go home and enjoy my new car. I recommend purchasing a car with Bluegrass BMW.

We bought a BMW 440I convertible from this dealer a few weeks ago. The transaction was very smooth and we are very happy with the purchase.

Great BMW Dealer with a lot of New and Used Luxury Vehicles.

When the battery on my BMW328 failed, I was stranded in my driveway. Fortunately, I live fairly close to the BMW dealership. They brought a new battery to my home, installed it and drove the vehicle back to the service department for calibration. Within a few hours, I had my car back! Thanks Watermark BMW for the great service, and special thanks to Dan in the service department and Kerry, my sales representative. Mike Stone

I was on the hunt for a Certified Pre-Owned M2, and was having difficulty finding one that was new enough, gorgeous enough, and with low miles... until I stumbled across one at Bluegrass BWM. Sent an email to check availability, which started off the easiest, most enjoyable car-buying experience of my life.Salesperson Aimee Dial was not only super responsive to my unending questions (like... What color stitching is on the seats? and Whats the HP compared to the 2020 M2?), but she also has a wicked sense of humor and she made my car purchase fun. I know... rather atypical. This is not your typical dealership. The others I dealt with, Joe Langston (Sales Manager) and Matt Colburn (Finance/Business Dude) were similarly awesome and easy to work with.Bluegrass BMW made me a great deal on a barely used car, and made it really easy for me during the entire process. And let me add here, I live in Austin, Texas... about 850 miles from Paducah, KY... and where there are two BMW dealerships. I wasnt just going to pop down the street to pick up my new car. So heres what that looked like: they drove the car to Nashville where I was flying in from Austin, signed a few papers in the airport, and I took my car (full tank of gas, thank you!) on a 16 hour drive back home. They also have a paperwork expert that got all the title/licensing/registration details sorted out so Im all legit in Texas. And, bonus... I had a nice length of time to play around with the car and see how all the different driving modes work AND... I only got pulled over once on the drive home. And take a look at the gorgeous ride they hooked me up with!I would absolutely recommend this dealership to my friends and family. Totally worth the drive to do business with these guys. I really appreciate all the little extras these guys did for me! Highly recommend!

I purchased a certified pre-owned BMW X5 in November of 2019 from Aimee and was so impressed with the extraordinary level of care and detail provided. Aimee and the entire team made the purchase process very easy. A few months after the purchase I had a minor issue with the car that should not have been covered under the warranty, but Joe (sales manager) and Dan (service manager) stood behind the car and made the repair. I have complete trust in the entire team at Bluegrass BMW, and will continue to strongly recommend and refer others to do business with them.

Love it Tiffany needed a automatic headlight adjuster.They ordered it for me and took my number. Will call when it comes in, in a couple days.Was in and out in less then 10 min.Excellent experience and correctly performed service.Just like a BMW

Drove several hours to Paducah, KY to pick up an SUV we ordered via a lease broker. The folks at Bluegrass were amazing to work with. Thank you to Joe, Isaac, and Chance for setting the gold standard when it comes to the dealership experience.

Great service, super friends. I would recommend going there for a new car amd friendly advice on how to approach repair on your car.

Excellent service from start to finish

Aimee Dialprovided a truly one of a kind sales experience. She was timely, professional and made the overall experience enjoyable. Chance Mooneyham, the business manager, made the usually painful paperwork part of the transaction fun and stress free. This is the singularly best overall car buying experience Ive ever had. I cannot recommend this dealership, and their people, highly enough. GREAT JOB TEAM! Thank you for a great experience.

Best Bmw dealer ever. I bought my 2018 x3 with the m sport package from Kerry Lynn who we have bought many cars from. He simply the best and so easy to work with. His attitude is always so positive and great to be around. Thank you Kerry and Thank you bluegrass Bmw.

By far, the best experience at a dealership I have ever had! I am in love with my X5. Highly recommend Bluegrass BMW.

The process was very streamlined and efficient. Our salesman, Joe, was honest and helped us out immensely. We were very pleased with the dealership experience, how we were treated and the vehicle we purchased. Will definitely shop here again!

They are great to deal with. Special thanks to Anne and the entire service department. It is great to know when you leave your BMW is road ready and has professionally been taken care of. The people who make BMW the Ultimate Driving Experience also make service and repair the Ultimate Experience. Bluegrass BMW is a great organization from top to bottom.

I would like to take this opportunity to thank Isaac Phillips for his outstanding efforts in assisting us with our recent purchase of a new BMW, and for his continued efforts in assuring our new vehicle was set up to personalize its features for us, and that we understood the new capabilities of our car. Isaac, and the entire staff did an awesome job with this purchase, and I would definitely approach him again when considering another trade or purchase. I have been using Bluegrass BMW to maintain other vehicles for approximately 12 years. The service department has always been responsive, friendly, and has met my needs every time. My experience with Bluegrass BMW is always positive, and I look forward to my visits there.

Quick easy deal with Aimee Dial and her manager Joe

Drove by the Bluegrass BMW lot last Friday night and saw the vehicle that Ive been looking for. The following afternoon I happily drove off the lot in it. Dealing with Aimee Dial was seriously the easiest car buying experience I’ve ever had. She did everything she could to work with us on finding the right deal and it didn’t take her long to do so. Matt Colburn in finance was a pleasure and ease to work with, as well. Whether it be for another new-to-me 4Runner or a new BMW, I’d be glad to buy from these guys again!

My salesperson was Isaac and from the time that I spoke with him on the phone until I met him at the dealership, this young man was exceptional. After purchasing my vehicle, he and the finance manager called to inquire as to how if I was enjoying my purchase. I loved the personal service and their attention in all aspects of my purchase. Thanks BG BMW for the excellent customer service. Ill be back for my next vehicle in a few years.

Honest and most friendly staff Ive ever met. The most pleasant car buying experience ever, highly recommend this dealership and its employees. TOP NOTCH !!!

Was not expecting much from this dealership but I drove away in an 18 x3 40i and got everything I asked for. Definitely worth the stop if you are looking for a BMW. Great service from everyone and zero pressure. This is my sixth BMW buying experience and will definitely come back again. Aimee is a great sales rep. Louisville, Lexington and Nashville people, don’t overlook Bluegrass BMW in Paducah, KY.

Fantastic buying experience - huge thank you to Aimee, Matt & Joe! I bought my CPO 3 series remotely as its very hard to find m-sport specd ones with a manual transmission. Low/no pressure sales), quick professional detailed responses and Joes meticulous FaceTime walkthrough of the car pointing out blemishes in the paint/interior, of which he noted and addressed, it was easy to buy the car without being there in person. Joe even went the extra mile to get my car to me before a big work trip so I could enjoy it (showing up late Sunday before the trip).+Pic of the car after coming off the truck and being on the road all week

Aimee Dial did an awesome job one of the best car buying experiences Ive had. They were fair on the price and offered a more than average amount for my trade. They delivered the car to Ohio and picked up my trade in...it was all around a great experience.

From the welcoming arms all the way to the ending was nothing but simply great! They didn’t pressure me into buying a car, answered every question that I had, and made sure that I was squared away literally until I left the parking lot. Outstanding people with spectacular customer service.

Seriously the best car dealership and the nicest people work there!!

I love Bluegrass BMW. I have purchased 5 vehicles from them and obviously Ive always had a very positive experience. Kerry Lynn has always been my salesperson because hes the best. Always managed to find me just the car I want. Their customer service is also A1. Hope to purchase many new cars from here in the future.

Excellent customer service! Very helpful and trustworthy! Good prices!

If you go there to service an older BMW you will walk out wanting the X7 they threw you the keys for. 👀👀👀👀👀👀👀👀👀LOL

I just purchased my third BMW from Aimee Dial at Bluegrass and each time she has made the process so easy. Aimee makes sure I have the vehicle I want, the color I have to have, and the features I need. Aimee has become more than my BMW Client Advisor, she has become my friend.

After having good dealings with them for several years I went in for an oil change and was promised a loaner car to get back to work. Got a person there who said he was new, and told me no cars were available and fumbled around trying to find one for me. They stick me with some car they pull off the lot which is suspicious now in hindsight, I should have just walked away, but I go on.Then I drive to work and come back later that day as normal, and the guy has a second person perform a walk around, not him who did the original walk around and of course she finds an issue and I get stuck with a 600 dollar charge for a scuff under the bumper that either he just didnt see in the first place or perhaps even chose not to.Whether its new hires, new management, or some other change, I wouldnt go back and would advise others to do the same.Update:Dealer response was just for show on this review.

Excellent and professional experience start to finish!Reliable and trustworthy team. Exactly as advertised.

Always an awesome experience. Aimee Dial is the utmost professional. Very knowledgeable and personable.

Service department is first rate. Accommodating, friendly and prompt. Exactly what we all want from a service department.

I have never enjoyed the experience of purchasing a new car until now!!! My husband and I just purchased a 750 xi. From the beginning (which was less than a week ago) Aimee Dial worked very hard to find us the car with only the options we wanted. She found it, and within 2 days, snagged it from the dock in Maryland and had it on the lot at Bluegrass!! My husband and I feel like we were treated fairly with price on trade in and finding BMW new car discounts for which we were qualified. Chance did the check out paperwork. He was equally pleasant and candid. Aimee, Joe and Chance were very knowledgeable and informative about changes from our former 7 series. Kudos to the 3 of you at Bluegrass! Youre the greatest when it comes to BMW:)

I can’t say enough about the service that follows the sale at BMW. Personally I deal with Ann and Dan but know they have a great team behind them.

Really like this place there selection of cars is pretty good. Friendly staff willing to help with most anything

I have never had such a bad experience in my life with the service department! This X5 is my 3rd BMW, and yesterday I called for service because my lights, windows, and entire left side is not working. The man that my husband talked to was short with my husband on the phone because we knew what was wrong with the car by the computer sy3and the manual. He gave us an appointment for 7 weeks from the day! How am I expected to drive my car in the coldest part of winter like this!???We call the dealer in St. Louis and got an appointment for 2 days later.....Apparent ly, Their Southern Hospitality is long gone!

Isaac, Chance and everyone we met at the dealership were very warm, helpful, and professional. Our car buying experience was 5 star all the way.

Isaac Phillips very helpful. And knowledgeable about vehicles.

Was very satisfied with the car and the price.Aimee was a no pressure sales lady and made for a smooth transaction. I like that they service the vehicle and stand by it with the forever warranty on power train.

The dealership needs to get a their employees under control when they take their vehicles out-of-town driving them. I was passing through Union City Tennessee and one of their black BMW SUVs with their dealership name on the back of it flew past me well over the speed limit then cut around a bunch of people in the emergency Lane to make a turn and then cut across three lanes in front of a bunch of cars without stopping to yield right away.

The best car buying experience of my life!!! Could not be happier with Bluegrass or my sales associate, Aimee. Came all the way from S. Florida to buy my CPO BMW here because I do not like my local BMW dealers. Got exactly what I bargained for with no hassles - they even picked me up at the airport. I would highly recommend this dealership.

Purchased CPO 5 series and very pleased with entire experience. Discussed and committed remotely, so was less than an hour in dealership to pick it up. Great service, great people and a great product! Keep it up!

Hi We got a beautiful BMW X5 from Bluegrass BMW Paducah,liked the whole experience Isaac our customer rep was very patient and showed us around, gave information the the BMW that we liked,the whole team was very welcoming, also the followup was very comfortably taken care of and accomodating,we highly recommend Bluegrass BMW Paducah.

Everything about my experience at Bluegrass BMW was incredible! I drove almost three hours to come do a side by side comparison of the 2018 M240i and the 2018 BMW M2 and of course the M2 won! I am in the car business myself and this crew great at their job and exceeded my expectations! I had tried to get our local BMW as well as a few other BMW dealers to give me a great deal on a new M2 but they were too selfish! Joe Langston, the Sales Manager, made it very easy and fun to get me the M2!! Nick Miller was my sales consultant and he made the entire process seamless, and easy with zero pressure selling and great product knowledge. Nick even cleaned the Car himself because we were there so late without a detail dept. Matt Colburn, Finance Manager, was the last person I dealt, and he made all the finance paperwork quick and painless!!Thanks Joe, Matt, Nick, and The entire crew at Bluegrass BMW for a great experience!!

Great experience! Easiest purchase of a vehicle Ive ever had!

I had a blow out at 1130 pm in the middle of southern IL. I was lucky enough to find a hotel nearby and spent the next 2 hours trying to find tire repair shops in the area. Fortunately I remembered my beautiful little BMW Assist button. Within 5 minutes they had me scheduled for a tow to the nearest BMW dealer, which happened to be Bluegrass BMW. When I arrived in the morning the staff were incredibly friendly especially the Service Team (Charissa and Dan).It turned out that in addition to having 2 tires that needed to be replaced, I also had a badly bent rim. As fate would have it I was on a tight schedule and needed to be in Louisiana in a HURRY. Subsequently having to wait in line for a tire change and getting a rim ordered just werent going to work for me.The first thing that impressed me about the dealerships service team was their willingness to work me into their schedule to help get me back on the road quickly. But what really impressed me was that rather than charging me for a rim that they would have to order and keeping me waiting an additional day, they were able to provide me with a rim that was a spare that they had in store. It wasnt an exact match but they got me back on the road in record time. I am always impressed when companies are more concerned with their customers needs than making a dollar.The team at Bluegrass BMW went WAY above and beyond what I ever expected. Ive been to several dealerships in various cities and although BMW service is usually pretty good, this is a team of ROCKSTARS!I wish I could have Bluegrass BMW as my regular dealership. If I could give these guys 10 stars I would!!!

Ok

Wonderful people. Great service. Took very good car of me and I will be back for my next BMW

Had a flat tire went in immediate service and no issues using tire warranty purchased from another BMW dealership. Staff nice and friendly no issues at all!

This is a small BMW Dealership. This is a good thing as they are well trained and will treat you fairly. Service and parts dept. are better than others I found near me.

Aimee, Joe, Dan and the entire staff are stellar! Thank you so much for all of your hard work. Becky is beyond excited about her new Z4. Your commitment to customer service is outstanding!

Very friendly and helpful very knowledgeable wonderful experience

My wife and I were driving through Kentucky (from NY) when we started to have some battery trouble. I searched for and called Bluegrass BMW and they said bring in the car to check it out. They were friendly, courteous, and helpful way beyond my expectations. Not only did they repair the car, they offered us a loaner (remember we are from NY, not regular customers), washed the car, AND removed all of our luggage and other stuff (this was the end of a 2-month road trip) and cleaned the interior, and then put everything back. Believe me, you want to do business with these guys. Thanks again to Kent, the service advisor who helped us, and Josh, the service manager. You got a great team!

We were enjoying the weekend on the illinoIs wine trail, when the low on fluid light came on. We added fliud but still it came on. No place was open on Saturday locally but when we called this agency, the kind young lady phoned a friend and found a place that could help out. Good news was we could make it back to Kansas City to our own mechanic. Thanks for the referral and your kindness.

If go there, look for Aimee, she’s the one, she will get what you want.

They are very customer focused and have a great line of cars.

Aimee is an Exceptional sales person. This is our first BMW and we are very pleased. Bluegrass BMW we will be back!

I cannot say enough about the amazing service we received at Bluegrass BMW. We were on a road trip from Nashville to Chicago and had some car trouble. Kent went above and beyond to fit us in and get us back on the road in a timely manner. We had 2 60+ lb. lab mix dogs with us and the whole team were more than welcoming to them and even allowed the dogs to wait with us in the lounge. We even received a follow up phone call from Kent the next day to make sure we got home ok. Thank you all so much for the accomidations!

Went in to schedule an oil change and ask a few questions regarding my vehicle since I’m a first time bmw owner. They seemed extremely impatient and frustrated at every question or comment I made. I asked very simple things such as “where do I get a jack adapter” in response I was told in a very sarcastic tone “why would you need that? You don’t need that for your car.” Turns out I actually do need one. I stopped asking questions because they didn’t feel welcomed or appreciated. I understand these individuals are human and have emotion but leave your attitudes at home or at least try to see someone’s perspective as a first time bmw owner, people have questions. In conclusion, if you enjoy being grilled for not having as much knowledge as the high and mighty dealership employees then head down to bluegrass bmw. If you appreciate feeling like a valued customer no matter what, head elsewhere.

Service department has very cordial staff always trying to help

Great people. Very esay to do business with. Treat you like family.

If you are looking for a BMW call Todd Tilghman. I dont think I have ever met a saleperson that loves BMW as much as he does. He will not just sell you a car he will educate you on all the benefits of a BMW and you will have a new friend too!

I LOVE THE WAY THEY TREAT ME.

Parts and services guys are awesome. Always helpful and friendly.

I can honestly say that they put me before themselves here, after Midas of Carbondale had destroyed my wheel lock key, I decided to come to the professionals. Once I arrived here I explained my issue and they said they would do the best they can. After sitting for 10 minutes they said their tool may break removing the locks but they would do their best. They came back said it took a lot of work but they finally fixed the problem and could now mount and install my tires. The customer service here is amazing and they honestly care about their customers. I will from now on drive or get my car towed the hour away to get my services done here. Not to mention they are probably the best dealer for service I’ve ever used surprisingly cheaper then most other shops as well. They are amazing here I would recommend them to any vehicle owner.

Awesome place with the best customer service I have encountered.

Good service. Friendly professional folks.

Service Department closed on Saturdays! Wow that’s crazy. The one day of the weekend when people want to make appointments smh.

This is for the service department you charged me $127 dollars to tell me what was wrong with my vehicle told me it was vanos solenoids I bought two new ones oem cost $260.00 for both and you all wanted to charge me $500.00 for both and $200.00 labor for something that took me 15 minutes to put both of them in guess what that was not the problem so I call back and was told I would have to pay you again $127.00 to tell me it’s something else that’s not the problem I think I should get a refund or recheck my car for the problem and get it right

We were on our way from Naples FL to Chicago on a Sunday afternoon, when about 40 miles east of Paducah a clatter started on the drivers side front of our BMW. As we had planned to stay in Metropolis, we were pleased to learn that there was a BMW dealer across the river in Paducah. We arrived at Bluegrass BMW on Monday morning at 7:30 AM without an appointment and were greeted by Emily Fontalbert in a most friendly and professional manner. Although the service staff did not arrive until closer to 8, she immediately took down our information, introduced us to the Service Manager (Dan Darden), and they got our car in for an evaluation immediately. As the issue was not mechanical, there was no service charge for a detailed mechanical inspection, and as the broken part was not in stock, they securely bolted the loose piece to the undercarriage so we could continue on our trip--AT NO COST!!! I cannot express how tremendously pleased we were with the reception, professional service, and welcoming attitude we received--deserving a ranking well beyond 5 Stars--as we also received a free detail, and Eric did an exceptional job I wish we were closer to Paducah to use the services of this dealership on a routine basis. It goes without saying we recommend Bluegrass BMW for all of your vehicle needs. And as a small-town boy from Illinois and an ILLINI, it was also enjoyable to share some old Illinois HS basketball stories with Dan--most of mine were way too old for him to remember--except for the Cobden Appleknockers!!!

Excellent dealer and always treated well there.

Awesome Parts Department, we buy from there regularly. Very prompt and professional

Thank you Joe and Aimee for a great experiencing purchasing my BMW X5. It is difficult to find great customer service these days but you and your team are top notch!

Great dealership, helpfull, friendly, and not pushy.

Great people, knowledgeable of product, friendly.

Outstanding in every phase of service.

The service department is A 1 . Billy went above and beyond to correct my problem. Thanks to all

Love my BMW Tiffany

They want to screw everybody

Ask for Corey!