Took a nice three hour drive to this location this past Saturday. Ben was the salesman and by far the nicest “salesperson” I have ever met. I didn’t end up purchasing a vehicle this time…sorry Ben, but will definitely make the three hour road trip again in the future just based on my experience!!!

Everything went well car was ready for pickup earlier than expected.great customer service will go back to them

Very knowledgeable and courteous sales person (Bruce Dunlap). Dealership staff was efficient and helpful with putting together our deal. Well satisfied at this point.

Do NOT purchase a vehicle from Nissan of Paducah. Specifically, the salesman Bruce. I went to Nissan of Paducah on Saturday, August 21st to look at a few Rogue’s. When Bruce came outside, I asked him how negotiable the price was on a specific one and he said “it’s not, the world isn’t what it used to be” blah blah blah and we asked “so does this price INCLUDE tax, title and license?” And Bruce said “Yes.” We then asked if there was still a warranty active on the vehicle to which Bruce said “It should still have the standard 5 year, 60,000 mile Nissan warranty with it.” Fast forward to sitting down to purchase the vehicle, Bruce goes “WOW! This car actually COMES WITH a 100,000 mile power train warranty so you still have about 60,000 miles left on it” and I’m ecstatic obviously. Come Wednesday, August 25th, four days after purchasing the vehicle, my oil change light comes on so I pull out the paperwork to see if there was fine print about things like this because I’m annoyed that they didn’t bother to change the oil and I had only driven it maybe 500 miles from the time of purchase, only to find out that Bruce lied directly to our face and charged us $1800 for that 100,000 mile warranty that he was raving about COMING WITH the vehicle. As well as charging me tax, tile and license fees. I called him on Wednesday, August 25th to express my concerns and see about returning the vehicle because it was a very shady and unprofessional experience. I called the office landline number, he says he has to call me back which he proceeds to call me from his cellphone, I can only imagine because he needed to step away so no one could hear how he was going to address the situation. & proceeds to tell me “I don’t care what you do with the warranty you can cancel it or keep it, it doesn’t matter to me but you’re not returning the car” I said I needed to speak to the manager and he said “call away, call whoever you want, I don’t care, you’re keeping that car”. He never once apologized or showed remorse or anything to rectify the situation or compensate for screwing me out of FOUR THOUSAND DOLLARS. Sure, I should have triple checked the paperwork but I never once thought I was being lied straight to my face while asking these questions. I wanted a Nissan vehicle so I came to a Nissan dealership, expecting professional and honest service which was the absolute opposite of what I received. If I wanted to get the run around, I would have went to a back alley sketchy car lot. This was a stereotypical sleazy car salesman sale. Learn from my mistake and DO NOT PURCHASE FROM HERE.

Great Customer Service! Definitely recommend using Nissan of Paducah for all your maintenance needs!

The dealer sent me a Summer service offer of an oil change + tire rotation for $54.99. Service writer/manager did not no a thing about offer. Charged me $70+ for the service. I had to use my time and gas to come back to dealer to show service writer the Summer offer sent to me in order to get my over charged service refunded. This should never had happened. I may have to look elsewhere for my next oil change.

We were a little early but got right in. People were friendly, courteous and thoughtful.

Nissan of Paducah has the best customer service around. John Thompson is the greatest. He is the reason I chose to buy my new car from Nissan of Paducah.

They take great care of their customers heather in the service department and staff makes you fell very comfortable about having and driving a Nissan great company

Always friendly when I go to get my car serviced thier.

Was from out of state for a wedding when my transmission on my nissan was malfunctioning. Stopped in to the shop and began speaking with the person at the desk who started with I guess Im in front of the desk busy but go ahead and start telling me your problems in a rude tone. I began to tell him about the issues and how I was from out of town but was willing to pay any fees needed to have my car seen in an emergency. As I was telling him the issue he interrupted me and stated that unless I had an appointment the soonest he would get to my car was in august. I asked him if there were any other shops around that could look at my car as fast as possible and he then said I dont know man thats not my problem. Google it or leave your keys and we will call you when we get to it.I went to the paducah transmission down the road and they were amazing. Dont go to the nissan dealership in paducah

The service department went above and beyond to help and alleviate any issues.The mechanics also went into detail to help me understand what they found and what work was performed. Overall a great experience.

John Thompson was our salesman of Paducah, Ky. He was very helpful to show us all our buying options. He stayed with us the whole time and made sure all our needs were met. I would highly recommend him and all of Nissan of Paducah to all my friends and family. Thank you John and Nissan of Paducah for an easy and great experience. We love our new 2021 Nissan Rogue!!

Heather was awesome in the service department. Got my car fixed and back on the road. Thank you. Great customer service.

I went to Nissan to purchase a truck that was sitting out front. Clean truck all the way around, and I had an awesome salesman! Said that the truck had a 360° inspection, and nothing was wrong with it. After getting home I noticed that the unlock button doesn’t work at all. I took it back two days later, told them about the problem, and was told that the truck was sold as is and they wanted to charge me $1,500 to fix it. After putting a pretty penny down on the truck as it is. Not impressed with the company it self at all. Next time I look to buy, I’ll definitely take my business elsewhere.

I am from out of town and I broke down on my was to Nashville. Heather on the service team was amazing! She stayed late waiting for me to get towed in and hooked me up with a loaner so I could continue my trip. She stayed in contact for the whole month it took to fix me care. So grateful for awesome customer care!

Had an oil change, everything went fine.

Bruce was very very friendly and helpful 👍

Got my Kicks from here! The salesperson ( Ben?) was super and I love my new ride!!!! I would recommend Nissan of Paducah over other Nissan dealers in Western Kentucky.

Service Dept was extremely nice and inform me about all the problems with my car. Excellent service and my car was fixed in a timely manner.

Wonderful staff ive bought 2 cars from them looking for a 3rd one. Love Nissan of Paducah.

The service at Nissan of Paducah was amazing I was able to get several replacement keys for my Nissan without any issue. They were even nice enough to leave the door open after I was running behind. Great service!!

I always get very friendly service!

From out of town and was in a car accident earlier today. They made room for me to quickly look at the rear under side of the car to check for any major problems before continuing our drive and didnt charge us. Thank you!

Heather was amazing, as always. She made sure I was quickly, yet properly, taken care of.

We were traveling 500 miles from home Tuesday evening, when our Altima began running rough. We arrived at the Nissan service garage right away the next morning. They immediately got our car in for service so we could be on our way to the gulf coast.

I went for a recall on my Rogue. Jerry took great care of me. Easy in and Easy out. They even washed my Rogue. The waiting area was very clean and comfortable. It was nice to sit and visit with others.

Replaced passenger headlight after I hit a deer. Estimated 2 hours was done in 1.5 hours. Great Service!!

Heather Spangler in Service dept has been outstanding. I miss Marcus Burden, but Heather always goes above and beyond to make sure our vehicles are maintained according to the maintenance schedule and is always pleasant and courteous to myself as well as my employees. Big Thanks to her for always being more than just customer service.Thanks to the whole service dept for doing such a great job!

Everything went well. Service Representative was very helpful.

John completely went above and beyond for us. We will be back for sure. It was a pleasant experience for us, and they did everything in their power to make us happy.

Service personnel are pleasant and easy to deal with, updating me on progress with service. A free wash is usually included. They pay attention and accommodate special requests.

The people are friendly and helpful. The waiting room was clean and both food and drinks were available. They finished making my new key in a resemble amount of time, with it working the first time.

The staff at Nissan of Paducah made us feel like family. We felt very welcomed and the staff made purchasing a vehicle fun instead of dreadful. Our salesman John Thompson was extremely knowledgeable about our Armada and an absolute pleasure to work with.

Super helpful and speedy in getting what I needed done. The people in the services department are always so nice.

When I arrived at the service entrance I was met and greeted warmly. The waiting area was very clean and comfortable Wi-Fi available coffee water, I needed a new air filter they brought the old one to me and show me how dirty it was. The service was just excellent

I went in to get my oil changed, and had great customer service from Jerry. He is always friendly and polite!

Great and friendly staff! They were helpful beyond my expectations.

I have purchased my last 2 cars at Nissan of Paducah. John Thompson is great! He & the team at Nissan went above and beyond to help get me in the cars that I loved. I definitely recommend going to purchase your next vehicle at Nissan of Paducah and dont forget to ask for JOHN THOMPSON.

Ben Thompson is the BEST car salesman I have ever dealt with. He made the process of buying a new car extremely easy. He was so helpful and patient with my questions. I bought my Nissan Armada out of state and he drove it to my house! Hands down the best car buying experience of my life!

Went to Nissan of Paducah with some warranty work, after servers trips to another dealer. The Service Department’s customer service at Nissan of Paducah is top notch! One part was on back order, but Heather Spangler updated me several times. Part came in, they got me in right away, and was super fast on getting me back on the road! Go see Heather Spangler! She’s the best!

Went to get my Kicks serviced. Was in and out quickly, and during the wait the waiting area was clean and pleasant. Jerry was knowledgeable and kind and informed me of what was serviced on the vehicle and of any problems that it had.

Stan Lee was my salesperson. He was professional, but kind, even funny. We enjoyed each others sense of humor.

Ben was amazing I had a not so good experience at another dealership in Paducah and Ben completely turned my attitude on car shopping around!!! He was great 15/10!!!!

Excellent service. Thankful that I got my car washed . Always can expected and receive excellent customer service.

They knocked out my oil change within 20 minutes which was great bc I had my 2 year old with me. Even offered to wash my car but I didn’t have time. The service department has improved over the past 5 years - I plan on purchasing another vehicle within the next year and it will more than likely be with Nissan of Paducah, purely based on the customer services.

I recently had to deal with Nissans service department and Heather was so pleasant to deal with! Will definitely do business again and will pass along my experience to friends & family!

I had a 2012 Nissan Frontier with 166,000+ miles on it. Wanted a demonstrator but was told they were a rare find. John Thomas contacted me and said he thought he had something I would like. I now am the proud owner of a 2017 Nissan Frontier with less than 12,000 miles on it. Everyone was extremely nice, I got a great deal and love my new truck! Highly reccommend this dealership! Thank you very much!

Staff was nice even though I was basically late for my appointment. Will deffo go back

I went to a couple dealerships before Nissan that day and dealt with blah sales men so I expected the same on arrival but was pleasantly surprised!! I was SO impressed with Dave and the rest of the staff. Dave was very knowledgeable and made sure to get me a car I WANTED and NEEDED.

They were great. Kind, courteous and friendly. Completed the service in a very timely matter. I can’t think of anything they need to improve on. Thanks, Nancy Webb

Nissan of Paducah is a fantastic dealership! Have bought 3 company vehicles and a personal use truck here. The staff is always warm and friendly, never overly pushy to make a sale like some dealerships can be. They have always treated us fair and right. Will come here first for all my Nissan needs!!

I was stranded. I was visiting family and needed to get back home to New Orleans when my starter malfunctioned. I brought my 2019 Armada in and they were able to quickly see my vehicle and locate the issue and got me back on the road. Thank you!

My wife and I, had a great experience buying a new vehicle from Dave Lucas and the staff at Nissan of Paducah. They made the trade-in process painless and didnt mind our impatient 3 year old terrorizing the lobby while we did the paperwork. I would highly recommend doing business with them.

These guys always take care of me. Ive sent friends and family there. My dad bought a Nissan Rogue today.

Bruce, our sales rep, made the entire purchasing process simple. He went out of his way to provide everything we required even when we werent physically able to be at the dealership. Our family definitely recommends Nissan of Paducah and Bruce.

My wife and I just bought a Traverse and the service we received was top notch. Comparable to no other. John Thompson was one of the best salesman to ever work with. If I could rate more than 5, I would in a heartbeat

The staff was friendly. The service was faster than I expected.

My experience with Nissan of Paducah was wonderful - heres why!On the day before Thanksgiving 2019 (11/27/2019 to be specific), my transmission went out on me in the middle of a road trip from Chicago to Georgia (I was traveling with my parents to be with family for the holiday). After being towed to Nissan of Paducah, I met Heather in the service department, who let me know that theyd take a look at my vehicle and let me know what was going on. While I was waiting with my parents in the waiting room, I met Stan, one of the car salesman. Stan let me know that if necessary, he could get me into a new vehicle that day. I told him Id be open to talking about it, BUT, I wasnt going to make any quick decisions. During my talk with Stan, Heather let me know the unfortunate news - my repair costs, including labor would run me about $5200! Now, I knew I couldnt pay that, so I started thinking to myself WHAT AM I GOING TO DO?!? I decided to go ahead and try to get a car rental from the Enterprise next door to Nissan, but they had a wait list of about 12-20 people ahead of me. At this point, it was about 2pm in the afternoon the day before Thanksgiving, and I was about 6 hours from home and 6 hours from my intended destination... and all I was financially prepared to cover was the cost of GAS and fast food on the trip (not a $5200 repair nor the cost of a new car)! I let Heather know that it wasnt going to be likely that I got a car rental from Enterprise, but she told me that shed have to check, but she thought she may be able to get me a rental through Nissan... and she was! So, I left the Nissan dealership and went along my way to Georgia. On the Friday after Thanksgiving, I called Nisan corporate to simply inquire about if they offered any assistance to customers for repairs, and to my surprise, they were able to assist me! During the 2 weeks after my transmission went out, I received nothing but SUPERB customer service from both Heather and Stan. Heather kept me in the loop with updates and Stan continued to check in on me and to offer assistance to thin through whether or not Id get a new vehicle. After having the rental car for a few days, it needed an oil change, so Heather told me to bring it on my by to the dealership on my way back, which I did/ On that day I got to meet Dedra, the owner of Nissan of Paducah, and got the chance to say hello to Heather and Stan. While there, I happened to mention that I overall was okay with stopping in Paducah because I found out the grocery store across the street from the dealership sold one of my favorite brands of ice cream (Blue Bell), which isnt sold in Chicago, so I was going to take the opportunity to buy some to eat on my trip home to Chicago. Well, fast forward to yesterday, 12/12/19 - I went to pick up my Nissan Rogue because the repairs were finally finished. On the way there, I got a voicemail from Heather saying that she may be at lunch when I arrived, but to make sure I waited for her because she had something for me. Once I got to the dealership and settled my bill, Heather came out with something behind her back - IT WAS A BAG OF SEVERAL PINTS OF BLUE BELL ICE CREAM in several flavors! She let me know that she and the owner, Dedra, wanted to gift me with that since I mentioned my love for the brand and how I couldnt always get it since its not sold in Chicago. While tearing up and thanking everyone for how nice they had been to me during this time, I asked for Stan so I could say goodbye to him, but they let me know that he would be back soon because he had to go across the street for something. I said okay and proceeded to wait for him. When Stan came back... he presented me with TWO GALLONS OF BLUE BELL ICE CREAM!!! I was tickled pink and sooooooo happy! This was the best experience out of a stressful situation. I may not have purchased a vehicle from them this time, but I 2000% would drive back to Paducah from Chicago to purchase a vehicle from them in the future. The entire team down there is AMAZING and are now my Nissan family!!!

A BIG thanks to Harold Schultz at Paducah Nissan for making our purchase smooth and easy. He was very informative on the information needed to make the purchase. The atmosphere there was very nice and the rest of the staff was very friendly. If you are wanting to make a Nissan purchase Harold is the guy to see for all your needs. He is always willing to help. Thanks again Harold and Paducah Nissan Staff.

Very satisfied with the service here . Dropped my wife car off without an appointment, would have gotten it back next day but they had to order parts for another issue I wasnt even aware of. Our service writer was vey helpful . thanks guys for the good work

Always very professional and helpful.

The Service Department is was very friendly, quick and walked me through the whole process. I would highly recommended Nissan of Paducah! Thank you for you quality service!

We just wanted to thank Harold Schultz and all of the staff at Nissan of Paducah. We have been looking for the right van for about a year and Harold was great to work with and upfront on everything. We now are the proud owners of a Nissan Quest and this vehicle is outstanding in every way. In fact, one of my good friends also bought one from Nissan of Paducah.Again, thanks Harold for making the purchase of the new sleigh (Quest) a pleasure. Santa Andy

Had a wonderful experience there! The salesman, John Thompson was very informative, and everyone there was very helpful! I was very happy with my purchase!

Had a very pleasant experience with all who attended to what I needed. Excellent service.

Bought our new truck here. My husband had called because we live out some distance. Ben Thompson, the sales associate he spoke with was so very helpful and knew his stuff! We went in the next day and bought the truck! Ben was dynamite to work with and helped us out when we forgot a couple of things from our trade-in and had return to retrieve them.

At first arrival, everyone was very friendly and took no time to get checked in. First time coming for service at this particular dealership. I travel for work so I do not get to go to the same dealership every time for service. The service writer was very friendly and answered a few questions I had. Service was good.

Very pleased with the service, the length of time to wait, the waiting room the service manager and explanation of services

It was easy to schedule and I got in and out with no problems. Friendly customer service.

Good service, friendly face and minimal waiting time.

Service Consultant Zachary Turney was very customer-friendly during my service visit for routine maintenance. More than I am used to.

Everything was very good. Nice sales staff.

Purchased vehicle little over a year ago. The bottom guard under bumper keeps falling down. Has been reclipped 5 times. Last time was this past Monday and didnt last a week. Clips fall out just driving down the road. All I have asked for is a permanent fix. Apparently there isnt one. Find it to be poor quality. I will not purchase another Nissan.

It was wonderful

Very friendly and great service. I recommend this place out of all the car lots Ive been to today. Down right great service and ppl.

The service department is honest and trustworthy they do good work also

Had my car serviced and was satisfied.

Marcus was great to work with. He was able to work me in for a last minute appointment to have my car checked out before taking on a long road trip. Very friendly and welcoming staff.

Good people here not afraid to find something out if they dont know

One of the fastest and friendliest service departments I have been too! Made me feel at home and very knowledgeable!

I bought my first car, 2019 Nissan armada the best SUV EVER

I HAVE PURCHASED 3 VEHICLES FROM THEM IN THE PAST AND LOVED THE FRIENDLY ATMOSPHERE AND THEIR NO BS POLICY. LOVE MY NISSAN TRUCK

Great service and staff. Quick and very knowledgeable! Highly recommend!

Went in for a $14.95 oil change and two recalls on software. I agreed to pay for two filters and tire rotation. My total bill came to $159.00. How is that for a shocker?

My experience could not have been better!! They were very knowledgeable about their inventory and went out of their way to make sure I was pleased. Breelynn was awesome, she really took the time to get to know me and find me what I was looking for. I use to drive to Nashville to shop for vehicles, not anymore, Nissan of Paducah is now my go to for all my car buying needs!!! Thank you!!!!!!!

Very helpful

Called before appointment to get pricing and was charged something different.

It’s unbelievable to upcharge at the rate you all do! I don’t mind paying to get my vehicle fixed, but $827 for a part I can get for $200 is ridiculous.

Fast and friendly service. Willing to answer any questions and get you back on the road as soon as possible.

Everything was great, Gary took care of me right away.

We stopped by late on Labor Day just to look at an Armada and Ben Crenshaw was nice and knowledgeable about Nissan vehicles. I have decided not to rejoin the Nissan family at this time but I recommend stopping and checking this place out!

My husband bought a new truck at Nissan of Paducah about a month ago. Ben Crenshaw was the salesman to show us all our options. He wasnt pushy - just gave us good information so we could make an informed decision. During the process he also showed me an Altima..So within a 7 day period we purchased 2 new vehicles from Ben. We are very pleased with Nissan of Paducah. Were truly a Nissan family. We will shop there again Im certain.

Jerry and the service dept crew were friendly and very effective in getting my car repaired and ready for me by the time I got off work. I have bought 4 cars from Nissan paducah, very professional.

Guys in parts were super nice and did everything they could to help

Friendly people and great service department!

Harold was very helpful in assisting me in selecting a 2011 Nissan Cube that had been a fleet car with a lifetime power train warranty. He also had suggestions on how I could dress up my Cube for the radio station. Couldnt have asked for anybody to have been nicer.Jim Moore, Mayfield, Ky

John Thompson was my sales rep. He was very professional, which make the buying process very simple.

Heather in service is AWESOME!!!!

Absolutely terrible experience. They could not give me a correct price on a vehicle. Car listed for one price online and they tried to charge 1000 more and act like they were unaware of their online prices. Also felt like it was the most stressful experience Ive had buying a vehicle. Went down the street to Honda and was in and out with a bran new vehicle with no underlying fees or changes in prices. Will not be doing any future business with Paducah Nissan.