All good! And I had a coupon that saved me 50%. Special order lenses had to be made off- site though but I understand. I am just thankful they could do the order. My representative was kind, knowledgeable and helpful in every way. Waiting time to be helped was no more than 15 minutes but I was browsing frame selections all that time.Very happy so far. Glasses due 11/09 or before.
Everyone was super friendly. My daughter was nervous about her first eye exam, so she brought her pet alligator. The staff made her feel comfortable, and by the time she was trying on frames, she no longer needed to hold onto that toy. Thank yall for making this experience a good one for my daughter.
Absolute top-of-the-line customer service. The eye exam was thorough, the staff was friendly and helpful, the style of glasses selection was dizzying, and the lab was quick to manufacture them. The resulting prescription is the clearest my vision has ever been.
I eas just a walk in and they had a cancelation and got me in very quickly. They were all super nice and new their job well! Very large selection of frames!! It took me longer to find 2 frames i had so many to choose from, than it did for the entire exam!!!
Vision works in Paducah is amazing. We are always in and out and every single person in there is helpful and extremely nice. It is a breath of fresh air to go somewhere and deal with kind people these days!! Not to mention my daughters glasses were finished in 1 hour
You are making people wear a mask for a virus that doesn’t exist. You are in the health care industry yet you make your own employees wear a mask that creates bacteria? You might want to investigate the Spanish flu.That tells me that you are part of the Elite and care nothing for human life. You are an enemy of the American people including the slaves that you have in your office. Good luck.
This visit was much better than previous visits. The appointment was made, and when we arrived it went smoothly and surprisingly quick. Typically we show up and already know it will take at least 2 hours, however they have done some things differently and it is working...good job overall.
It was a very nice staff and good product, the only problem I have is the area that they have is way to small. Other then that its a great place
Dr. Case was very helpful with his follow up. He went out his way to get me to the right people to address my problem.Thanks, Dr. Case
The appointment and fabrication of my new glasses were completed in an efficient and timely manner. The exam was comprehensive and very professional. The entire process took less than 3 hours. I think most folks would be pleased having their vision needs handled by Visionworks !!
This office is so hard to work with their staff does not understand what HIPPA is. They are also lazy and wont get the information that is filled out online so customers can use the correct insurance. They do as little as possible at the front desk. I am switching to a different provider because of the lack of ability of their staff.
They had my daughter glasses done in less then two hours I also got my glasses in less than two hours everyone was nice
Quick, friendly, knowledgeable. Dr. Reed was wonderful!
Very professional, nice and knowledgeable!
Everyobe was amazing. Very polite and extremely thorough. Recommended to everyone
The staff at Visionworks was amazing very helpful!!
I was a walk in and they seemed to be very busy. However, Vicky made sure to make time for everyone in the building. She was great, patient, showed empathy and concern for everyone. She was all over the place (because they were super busy) but if she was tired or upset you would have never known. The way she treated everyone was the same with a cheerful approach. Thank you Vicky M!
They are friendly and really care about your eye health.
I scheduled an appointment and they called me in early. I was in and out pretty quickly, the staff was friendly and I would recommend you go there.
Very helpful, Dr Case took the time to explain everything.
I’m not th re now, but last night they were great The Doc, he said to call him Mark, was incredibly informative, thorough, and kind
Great service with helpful caring staff with genuine smile!!
All the staff was very kind and informative love this place will b back!
While getting my eye exam was easy enough. They did not have the contact I needed in stock. Also getting glasses from them but wont be in for 2 WEEKS! They were telling me it could cause problems with billing my insurance because they didnt have the product I needed in stock, while they usually do have them. Talk about passing your problems along to the customer.
5/5 - A very clean and friendly environment to be in! The staff were incredible to deal with! Professional and willing to answer all of your questions. Patient and very understanding(I have social anxiety, so I’m pretty awkward)! 10/10 would recommend and 10/10 will go again! They were quick but efficient, I went in at 1pm and had my glasses by 3:15pm yesterday! Very happy to have gotten my glasses! Thank you Visionworks and staff!
It was my first time going to the eye doctor ever. They got me in, ran the tests and explained the reasons and whys of why my vision has been having issues. They addressed my astigmatism with my prescription and now with them I have better vision than I have ever had.
My new glasses have stopped my double vision! I am so happy!
My son scratched his eye at school and they got us in right away to check it out. Everyone there was super friendly and helpful, making a potentially scary moment for a little guy a not scary and fun time. We left very happy and now I know where to go to get my eyes rechecked (which I need to do and will be doing) I highly recommend them!
Awesome experience. Lost my glasses and they were able to help me out same day. Highly recommended.
Wonderful service! The staff & doctors are caring and easy to talk too! I felt right at home and my glasses were finished the same day before I was done checking out! Quality service. 10 star rating 👍
Vickie, the lil dark haired lady is The Best! She is so helpful picking out my nephews glasses and adjusting mine. The eye dr who did the exam was absolutely great! The young Dr not the elder one. He discovered my nephew had dry eye due to allergies, went the extra mile to actually pull his eye lid up and figure that out.
Everyone is very nice there and it doesn’t take long to get seen! They do your glasses there which is amazing for me! I would recommend them to anyone!
I havent ever been there but Im fixen to go and try it out... its time for a exam and I have heard wonderful place to go.. see u soon... gona make a appointment in the morning....
My 88 yr old stepfather needed his glasses repaired. The staff at Visionworks in Paducah Ky went above expectations to help him. They were very busy and the glasses were old but they went out of their way to help us. Thank you for taking the time to help a senior citizen.
I had heard bad about Visionworks. However, my glasses broke the night before, my normal doctor was out of office and all other eye doctors were two weeks behind. Yeah, when you are completely blind without glasses and need to work and live life two weeks is to long to go without. So-called Vision Works and they said walk-in only. So, it was like them or nothing. Once I got back I actually lived the experience. It was the quickest exam I ever had. But the doctor said I had Astigmatism which I had always been told I had but never treated for. He was going to address this. I also asked for contacts again it had been a long time, since but wanted them again. When I walked I was able to see better than I had in years.
The staff was very receptive and courteous; glad they were very safety oriented in the welfare of their patients. Dr. Klutts had explained my diagnosis so I would be completely satisfied with my visions health.Thank you again.
Outstanding service! Fifth year as a customer!
Friendly staff. Got me in and out. Barely got out of parking lot before the called to tell me my glasses were ready for pick up.
From reception to check out everyone was pleasant and helpful. There was practically no wait time. Since I am fashion challenged, I greatly appreciated the time Jade took to help me find the perfect frame. She also helped me to get the best lenses while staying within my budget. Thanks Jade. You are the best.
The experience was great. Liked the selection but was pricey. But thats how it goes when you get older and need bifocals. Lol
I was so impressed Dr. Case and Visonworks!!! Very professional, efficient and knowledgeable! Great prices too!
I was very very pleased with my experience here. As soon as you walk on the door, they want to know how they can help. Between walking in the door and leaving with new glasses, I never waited more then 10 minutes. Everyone was professional, especially the lady the helped me with my glasses (Asia), and the lady making the glasses (Britana). This ladies were awesome, Thank you ladies! I will brag and recommend this to anyone!
Ive always struggled to find a good eye doctor that will really take time and listen to our needs. With Visionworks, we found just that!!! They are all very friendly and willing to help! I recommend them to my mother and she was also very impressed with them! Great doctors and great staff!!!
Very nice but been here for over an hour wen we had an appt
Pleasant experience. Everyone was friendly and professional. Were able to answer all my question. Ordered 2 pair of glasses
Good service and fast
Great place the employees and the doctor were very helpful and polite I didnt have to wait long at all
I recommend Visionworks to EVERYBODY!!! 2 PAIR OF GLASSES FOR 49.99!!! HURRY Sale Ends November 3rd. Everyone that works for Visionworks is always kind, caring, compassionate, very friendly and always smiling. You really feel welcomed here no matter your circumstance, finance or insurance! Asia Gray and Jade Yates make the Hard Part Easy (insurance, purchase) and will not stop until You Are Satified. These 2 ladies explain everything to u and don’t surprise u in the end with hidden fees or cost!
Everyone was super nice. Everyone took the time to make sure our glasses needs was the best fit for our everday life.
I had a great experience with them everyone was very friendly and it didnt take very long at all! I would give them a 10 * if I could. Ill be taking my daughter there next time too!
I had gotten something in my eye, and went there to have it looked at. Jade Yates greeted me and was very helpful and friendly. All of the staff was courteous and I appreciated their help. I would recommend Vision Works of Paducah.
Very friendly. Fast and made me feel very comfortable. I will continue to use their business.
I never write a review, but I am always so pleased with the VisionWorks store in Paducah. I love that I can make an appointment online and same day. Everyone is extremely friendly, but I must brag mostly on the ladies that work in the store. They are always so kind, and patient when my daughter and I try on every single pair of frames!! They run great sales, but are also great to figure out the best price option for what I am wanting to get...crunching numbers for my benefit—that goes a long way with me!
The staff was friendly. $60 out of pocket eye exam. They try to up charge you for a certain flashing light test, that made me feel like I was at a carnival getting scammed...
By far the worst visit we have ever had here!! We have been coming here for many years and I was taken back by the lack of customer service today that was shown at check in and there was absolutely zero communication after 30 minutes I walked back up to the counter to retrieve my ins card after 40 minutes I asked how long it would be until my son was seen by the optometrist and was given dirty looks, rolled eyes and pretty much ignored except by one gentleman who actually took the time to look. We have now approached the hour mark and still waiting. From here on out we will definitely be looking for another eye dr. Seriously not what I expected when I came in today for an eye exam for my son. Very very disappointed in the customer service up until today I would have highly recommended Value Vision but not anymore. Take your business else where because you will be treated like your a bother to them.
The staff was super friendly and clean however the doctor completely ignored everything I’ve said. I’ve been wearing contacts for 12+ years so I think I might have learned a thing or two about the different contacts. After asking him if there was a different contact brand I could try because I’m allergic to the material of contacts he told me that I’m probably just allergic to the solution and should stick with glasses. Going back to my old eye doctor that is out of my way because I know they will actually listen to me.
Staff was accommodating and helpful. Was able to get in without an appointment after work in less than 30 minutes.Doc was very friendly and professional as well.Not sure on pricing since my insurance covered the visit.
The pre exam girl was sweet and friendly. Convinced my husband dialation wasnt necessary with their new machine. Although he was still grumpy, he was satisfied with his exam. I just wish they had more color to their frames!
Jade helped me pick out the perfect pair of glasses! Her service was excellent and I will be recommending her and the rest of VW staff to all my friends and family!!!
I was in a bind, ripped my last contact while getting ready for work. Went to Visionworks as soon as they opened hoping they could fit me in. I was greeted by the General Manager, Ricky. He was able to get me seen immediately. Being as they were very busy, the GM himself helped me through my entire visit. He got me fitted for contacts and helped me find a pair of glasses. I can not express how grateful I am for all the helped I received today. I will definitely recommend this office to everyone I know!
I havent gone yet. But when we called up there the receptionist seemed great. Helped us find the right doctor for our child and scheduled ours as well for the same time. Ill be sure to post the experience! the
Awesome friendly service. They answered my questions and concerns no issue. I will certainly be back for all my vision needs.
Its always great there
I have been to the Paducah store several times and appreciate that the staff is both professional and friendly. Jade is always helpful and nice.
Pleasant and professional! Would recommend to friends! Madyson was very helpful.
The people in store are great but the company that makes and ships the glasses is subpar. I loved when they made most of the glasses onsight.
Walked in, signed papers, I asked questions and they answered them crystal clear. They helped me out on prices and were very fast with the exam the Dr. wasted no time she was in and out of the room in 5 minutes.
Very disappointed. Came back in for a check of my new contacts which were not working well for me. The initial optometrist that fitted me for contacts was wonderful, but today was horrible. The optometrist that saw me today was rude and very derogatory to a point I almost walked out. Thankfully the gentleman that finished my appointment saved the day and was very friendly. I would give him 5 stars.
Well, I was going to give two stars up from my original review but its apparently been deleted. I have been going here for 3 years now and after this last visit will find a non chain doctor for my eyes. My last visit really put me off from having to wait so long when I had a scheduled appointment to the young lady that helped me afterwards. I never felt so rushed and lack of care when even after insurance Im still paying 300 plus dollars, and this is just for one pair. Two years prior I got 2 pair for not much more. Feels more like theyre rushing you through like cattle than trying to help. Good luck if you still go here, maybe they will be better for you but not for me. After I pick up my glasses today, that were supposed to be in a week ago thats it Im done.
They dont want to help people theyre just to busy talking to each other and playing on their phones. We stood there for 30 minutes waiting for help and no one came to help us.
Staff is very unfriendly and kept making fun of the customers behind their back. Most of the frames offered can be found online for way less than what theyre sold here for. Dont get ripped off and take your business somewhere else.
I live an hour and a half away. My truck only gets 10 miles to the gallon plus I have to take off work to go. So each trip costs me approximately $60 dollars for fuel and lost work. I have to have contacts due to a fracture that runs from my nose to underneath my right eye. If I wear glasses for more than a few days I end up with severe migraine headaches and a dent on the right side of my nose where the bones are shifting and causing the pain. I tore my last pair of contacts so I was in immediate need. Someone told me I could go to vision works and get what I needed that day without an appointment. On my first visit to this store I was called back and had my vision exam. That went great no problems with that. It has been down hill from there. I was handed off to a lady to try contacts. She kept going off and doing who know what so it took some time to get this part done. Well finally get this done, but the contacts I needed had to be ordered. Ok, fine, no problem. Hopefully I can make it a week without to many bad headaches and pain. But each time I was handed off to another person, I ended up have to wait a significant amount of time after I was with that person for unknown reason. Plus the lady who helped me with the contacts said I could only get glasses for distance with my insurance that I would have to get a second pair if I wanted bifocals, which I had to pay for out of pocket. Still, ok, fine. So I pick out my 2 pair of frames. Then I am told they cant have my bifocals ready. Started to get annoyed with everything now, but I kept my cool. Due to the fact I live so far away I told them I would pick up my bifocals when my contacts came in since I had to take off work and because it cost so much for gas. So I suffered through this week at work trying to do medical transcription wearing glasses and with severe pain and headaches. I get a text from Vision Works today that my order was ready. So I call Vision Works to double check and make sure my contacts were there before I took time off work and drove an hour and a half. Sure enough! The lady said my contacts were there! So I take off work and make the trip! Guess what! My contacts were not there! I told the first rude lady from the beginning of the story about this and she couldnt even apologize to me and acted as if I was lying! So two trips now and still no contacts. So not only is this a place I wouldnt recommend because they are a cluster F#@k and rude but they have a group of homeless people living in tents behind their store who try to break into vehicles! Im beginning to wonder if I will ever get any contacts from here. Feeling a bit ripped off right now. I promise I will never recommend this store and I will be sure and tell anyone who will listen what a bad experience this has been for me. You know, an apology goes a long way, but at this point I dont think an apology will even help. Big fail!!!
Got there at 9 out by 10 quick and friendly service
I give two thumbs up . Great service . Like my glasses my wife picked them up for me, I think I need to go in and have them adjusted. But i dont see that as a problem.
Got glasses from Jan today had excellent service was very helpful excellent personality.welling to help Me find the perfect glasses I will be back again thank you Jan you are alsome service
The receptionist Madison was very sweet and helpful!! I’d recommend her to anyone!
Always very nice and professional. Jade is very sweet and goes out of her way to make you happy
All the staff were helpful and got me in and out in a great time.
Thorough eye exam, awesome and friendly staff that are very helpful in answering your questions and getting you fitted for contacts to glasses! Definitely recommend them to everyone who would ask about who to go to for their eye needs!!!
Worst service and wont be back. I have an issue everytime I go there.
The staff is amazing. They are friendly and eager to help anyway they can.
Service is very slow had to make 1hour trip 3times sitting here now for 1 and half hours for a 1hour lenses changeI would not recommend this store unless u have plenty of time to waste 👎
They answered all of my questions efficiently and were very professional! Can’t wsit to get my glasses in next week!
Would NOT recommend the Paducah, KY location at all! They screwed up my contact order (after paying $214) then refused to fix it!
I loved the lady who ordered and set up my glasses for me to have made. Older woman with blonde hair. Loved the optometrist too. That girl that processes insurance and takes the information made me feel like I was trash. Told me I didnt have good insurance before she ever ran it. Ive had the same every year for yrs. she told me off and argued with me so I called the number on my card. She hadnt gotten finished answering my question before the insurance girl let me know that everything was ok. I bought over 1000.00 worth of glasses (2 pair) for 420.00. BAM! Customer service is great except for that reception/insurance area. Wish I had looked at her name. Brown hair, shoulder length or shorter,skinny, 25-30, rude! Most businesses cant afford to throw away business. Will I be back? Prob. Will I let her wait on me? No!
Had very good service everyone was nice and helpful
Friendly & knowledgeable staff, convenient hours, & great selection of frames.
Vicky did a great job with us, in and out suoer fast!!!
Poor service promised to send some email with information about the delivery of my daughters glasses and they never contacted me, after a week of tthe promised date, I called and they only told me that I had two options; to cancel or wait another 2 weeks.Very desapoint.
Good service, pleasant recepción, detailed eye exam. Busy, busy.
I get to pair of glasses every year and they work wonderfully
Horrible, horrible, horrible service and unfriendly staff... Having all the information about my insurance plan it still took them 20 minutes just to figure out my out of pocket price. The selection of glasses is very poor but the prices are way too high. Since I couldnt find anything I liked I asked for a copy of my prescription so I could use it to order my glasses somewhere else. First they ignored my request then gave me a piece of paper without any signature, data or doctors stamp on it. Only when I questioned them again and again they fixed it. Obviously, they wanted me to buy glasses from them but with this kind of service I am not going back for sure.
Absolutely great, sweet caring staff . Very helpful .
Staff is lazy. Bad customer service. Called about 5 times, 20 minutes before scheduled closing time to let them know I was basically coming to spend my money there. Each call was ignored. By the 3rd call, they started picking up the phone and hanging it up (I guess after getting tired of hearing it ring). In person, once youre within an hour of closing time you can count on not being properly assisted and waiting twice as long as you would at another location. Only reason I would go back is for the free frame re-adjustment, which is done properly there only by luck of the draw. Wouldnt advise wasting your time or money here.
Receptionist was very rude and seemed to be bothered in assisting me. Never had anything good to say. 2 trips and still no glasses or contacts so I have nothing good to say about them. Horrible.
It was marvelous!!😍😍
Great service!
Posted opening time for Sunday is wrong so I just showed up at 12pm, like it says on the website, and had to wait until 1pm for them to open. Waiting time is HORRIBLE
Very dissapointed. The quality of there glasses are just awful. I have been fighting to get the lenses to stay in ever since I got them. I will NOT ever go to this store again!!!!!!!
They take for ever, and have to see 5 different people. Save your time and go some where else.