Best experience at this store. Didnt buy anything, but the service was fantastic. I cant remember the guys name, but he took the time to do some research, and we came to the same conclusion. But really, his customer service may be swaying my opinion of AT&T back to the good side!

Making an appointment was smart. Daryl was knowledgeable, helpful, patient, checked for the best deals & type of account would be best now. Hes the best wed ever worked with at any AT&T store.

I just left your AT&T store on Moody Boulevard in Palm Coast. Your representative Keith gave me amazing service. He was so patient and thorough, at no point did I feel any kind of pressure or a feeling of being rushed. I wish that all customer service could be so satisfying. I had to change phones and the whole process was a little overwhelming, last time I went through this a lot of information was unfortunately lost. Thank goodness I had this angel helping me. What could have been a very stressful transaction actually had me leaving the store with a smile. I will be back. Sincerely, Michele. Watson

GREAT STORE AND MANAGER ANTHONY. 🤠

Anthony is amazing!! He is an amazing rep for your company, extremely helpful, patient and kind, super helpful on the phone and in person. AT&T is super lucky to have him here !

Wow. Anthony was incredibly patient knowledgeable and helpful. I am so glad that we have AT&T and great service. Good job Anthony

@Corporate, how is it that I can sense the contention, disrespect and ignorance from a rep that is working with my parents from the phone?? I understand we are all hurting for workers but when I hear a customer service rep being so rude and unhelpful I cant help but reconsider my choice to move my lines to ATT. Please address.

Richard was very professional and very kind. He was attentive to any doubts that my wife and I had about the service of our cell phones and took the time to explain in detail. Highly recommend this AT&T store.

Lionel provided knowledgeable expertise on upgrading my plan. I needed a hotspot and he mentioned options and steps to take to ensure the best experience with the AT&T family!! Thank you Lionel!!!!

Shanties was wonderful! Going though the lost of my husband she was so helpful and explained everything in detail so I could understand it. Amazing manager and you are lucky to have her. Only wish I could add more stars for her.

Our representative, Anthony Sanchez, at the AT&T store in Palm Coast, FL was great! He helped us choose the perfect plan & phones, searched for specials & discounts & helped us remain within our budget. He also transferred all our data, making it a very stress free change.

Ordered online for pickup. You call the number when there. 40 min and no answer. They wont let authorized users on account pick up as well. Every time we go to this location there is an issue. Avoid this place if you can.

Yesterday I was having a bit of a phone emergency. When I went to AT&T I was greeted by Daryl who was extremely informative and helpful. Unfortunately he had an appointment waiting for him so he passed me along to Anthony who was equally pleasant and full of electronic information! He was able to full fill all the needs and concerns I had and then some! I was all set and out the door with my new phone in less then an hour! I highly recommend both gentleman for any of your tech needs or issues. Excellent job!

Keith was and is a phenomenal hands down super salesperson! He explained everything both ways, pros and cons, and never pressured. His personality alone makes you want to do business with him!

Sean Butz (Palm Coast Branch on HWY 100) was extremely helpful and was able to solve our phone and billing problems. Thank you for your excellent customer service.

Awesome store and a super accommodating staff. Anthony is the best sales consultant! Highly recommend!!

John was a very nice and very knowledgeable associate who helped me find the best phone and get the best deal(s) possible. There were a few glitches with my old and dying phone during the data transfer, but he kept working at it until he found a solution. I have always had great experiences at this location.

I hate going to phone stores. They’re always painful and take forever and the conversation is awkward and stilted. I was pleasantly surprised at my experience at this AT&T store. Anthony was our customer service attendant (not sure of their official title) and he was so helpful and answered all of my inane questions and I actually feel like I walked out with a really great deal. I added two lines, bought two new phones, changed our pans, and upgraded two phones. It wasn’t a short process by any means but Anthony was patient and helpful and knew his s#*!. We ended up talking about gaming and our kids and music while we waited so it was infinitely less painful than I expected it to be. I’m the person who is waiting at the door before it opens because I want to be the first person helped and the first person out the door. So that’ll tell you a little about my love for these types of places. But I have to say 10/10 would go back to this location and ask for Anthony specifically. I’ll still be waiting by the door before it opens, but I’ll be dreading it much less next time. I wonder if I could call and get Anthony’s schedule just to be sure I get him?

Sean Butz has been extremely helpful in every way possible. He made sure we were comfortable and satisfied with our problem.Thank you Sean you are truly customer oriented.Theresa and Nabil Nouh

Keith was our associate and got my service transferred over to AT&T. Forgot to tell him Im on ssi, and I get food stamps, signed up on 65$ plan and need to set up auto pay. My bill is due on June 6th. Any way you can get me better price??? Im also 56 years old turning 57 July 8th.

Very Knowledgeable and friendly sales rep. Ported my number from another provider. No issues and very patient and helpful!

Keith is an amazing associate. He was extremely helpful with helping me pick out a plan, helping my dad lower his plan, and even trying to help me save more with a military discount. Keith went above and beyond. awesome dude. 5/5 would recommend!ps. Ive been loyal af to t mobile for the past 20 yrs. hopefully at&t phone service is as good as their associate!!

Wish I could give them a 0. Thought I would get a great deal through BJs, but it was just a con. Got a gift card for joining, $250, but by the time the bill came it was for 2 months and was $205. Each month the bill went up, last bill was $93. Had to get out, had not paid that much for a mobile bill since the beginning of mobile serviceBefore I left, had to go to the store for help when my phone required me to reset to default in order to start up again. That will wipe out everything. The guy there made no real effort to help me. Only two employees in the store, but I would have waited. With the little info he gave me, I googled and was able to bring up myself. Customer service means something totally different these days. Never tryst ATT. Not worth it.

Nice store. Helpful staff. Able to resolve account issue from activating additional line.

Just returned home from the Att Store located off 100 in Palm Coast. The technician, Miguel, that helped me exceeded my expectations in customer service. After having problems with my account that includes my wireless and lan line, found I was locked out and not able to pay my bill. Made numerous calls too att to correct with no assistance. But, when I arrived at the store I finally received the assistance I needed restoring my faith in ATT. Miguel listened, evaluated and found the root cause of the problem. Thank you for exceeding my expectations in every way. Great job!!!Dianne

My iPhone X just died on me. Being in sales, this is a huge and stress filled issue. I went into the local AT&T store and was helped by Miguel Herrera. He did such a great job helping me pick a new phone, explaining the features and pricing. He then helped me get back up and running. I even came back later to get a different model with more storage and without hesitation he helped me get all set up again. He went above and beyond. Great job!

Lionel was great, he was patient while our phones uploaded and answered all our questions. I called back the next day and had a question and whoever answered helped me figure out the solution to my inquiry. My family is very happy.

Miguel excellent customer service

Went in for phone upgrade, approach by Anthony and had a pleasant experience, A+ service!

Miguel made our whole experience with AT&T fabulous. He was friendly, knowledgeable, patient, and professional. Miguel is why we continue to be AT&T customers for life. Thank you so much.

Sales person was very helpful and seemed to be knowledgeable in answering my many questions. Also, had a very pleasant personality.

Anthony went above and beyond helping us set up our new iPhones....thanks again

Keith at this att store is amazing!!! My daughter’s iPhone was acting funny and he fixed it. He is extremely knowledgeable about Apple products and we will request him every time we go in from now on!!!!

Very helpful setting up my new device and answering all my questions.

This location is top notch. They always resolve my issues, answer questions about everything I ask, and even gave me advice on how best to protect my electronics. They also helped me save money

Anthony was amazing!!!

Polite service but distracted floor associates

Everything is so much easier at the AT&t store Representative Keith was awesome fast and right on

Great in store service with very knowledgeable and professional personnel!

Keith at the Palm Coast AT&T was the most patient,kind and wonderful sales rep to work with. He is a true asset to your store!

Store employee and arrogant rude when I for help with att phone said I would not to begin, no for customers all I wanted help with sim card dont use att Asurion stores are maned by brats

Staff was helpful when I started with the company.

*Updated below*Careless Store members and management. One would even say CROOKS. I came in with an issue about over the phone purchase of note 9 device promo claiming device would be free with new line. Received phone and invoice showed installment plan. Showed members and management they laughed and said not true and accused me of fabricating claim. I Played back phone recording of AT&T Rep. Legal(one party consent law) where rep said I wont be on installment plan. Management still refused to honor and told me to leave and call 1800 number after being informed I was told to bring to corporate location. They had no interest in advocating on consumer behalf only company interest at heart. My lawyer is taking care of will update. Misrepresentation and breach of agreement.**Update** After getting my lawyer involved and getting my hands in I got the promotion that was described. Galaxy note 9 for free no monthly installments on my part. It shows on bill but at&t credits the amount. Service not as reliable as Verizon. Once phone paid off Im switching back never had dropped calls in walmarts or GPS signal lost in my area with Verizon. Neither here nor there without the evidence of false representation I would have been screwed by on phone rep and in this store reps and managers.

Want to thank Joshua P. for helping me with the purchase of my new iPhone 11! He was very helpfulAnd friendly !

Samantha is or one of the salespersons at the store on 100 and Belle Terre. She is extremely patient, helpful and extremely knowledgeable. I recommend her to everyone.

Anthony was very friendly, and offered professional and very fast service! We were immediately greeted, and there was little wait time to speak with him. When Anthony took care of us, he was very patient and answered all our questions and was very upfront so there were no surprises. He also transferred everything from my old phone to new one with no issues, and we didnt even need to be in the store while the transfer occurred. Thank you very much, Anthony!

AT&T stores are the bomb. Christmas Eve. No lines. Fast friendly service on a complicated order that involved migrating a phone number over from another carrier and upgrading two phones. The service reps here and every AT&T store appear to be very well trained and knowledgeable. A special thank you today to Anthony. Do not even consider an authorized dealer. Go to an official AT&T store and you will not be disappointed.

Make sure you always use a corporate AT&T store. The people are knowledgeable and held to very high standards. Always a good experience at thus store!

Great experience with Anthony Sanchez!!

I cannot remember the gentlemans name that helped me but he was very helpful. He sat with me for over an hour to have everything transferred from my old android to my new iPhone. Everyone in the store was very professional and kind.

It took me an hour to change a SIM card at this location. None of the staff members made any attempts to move the line along faster. They all seemed to carry casual non related conversations to the customers before me. They also unexpectedly charged me for a SIM card that I know should be free. If you want to get things done, dont go to this store.

Hi! I have a question, please. I bought my iPhone here. Now I want to change it, because it has some issues. Where can I do this? Thank you!

If I could leave a zero star, I would. Been an AT&T wireless customer since 1994. Need a new phone. Gave them the opportunity twice to retain my business as a loyal customer, and both times the reps did not listen to my needs. Neither of them offered to show me a device, just talked about the Galaxy S7 (Which you cannot bring on a plane) and said only promotion or incentives was for an Apple TV. Neither of which were discussed in our initial contact. Proof they do not listen. Glorified order takers.

John M was a great help. He and the manager took care of an overcharge that the 1-800 customer service line could not fix for 2 months. They knew I wasnt buying anything but still took over an hour to fix it and make some adjustments to my account to help me out.

ShanTina was so patient with my big messShe is an asset

Thank you SAMANTHA

Always treated with respect here. They are nice people, professional and costs are reasonable. We have loved their service.

Theres always at least an hour wait. It doesnt matter what time of day you go. My wait, last time, was 1 hour 10 minutes. This trip, my wait was 57 minutes. I suppose you can say theyre improving.

Ive been a customer with AT&T for the last 7 years. I pay $200 a month for my service and I pay it on auto pay. I purchased the new Samsung S3 Frontier yesterday and it was defective. The battery would overheat and shut the phone down multiple times within the first two three hours of using it. I went to the store the very next day to return the watch and I was told that I would still have to pay the restocking fee on a defective product. They even said that they would be willing to lose my business over the $45 fee. This was not a decision that I did not like the phone, it was a damaged product and they still made me pay the restocking fee. I contacted AT&T directly before I went into the store and they said that they would have refunded it no problem but since I purchase it in store there was nothing they could do about it. If you walk in that store and purchase any item just know that if its defective or not youre going to have to $45. Save yourself a lot of hassle and buy directly from AT&T. Dont buy from this local dealer because they wont treat you the way AT&T direct would.

Very helpful staf

Employees were super helpful.

Paying yoy bill? The kiosk is so easy and quick. The staff is super supportive. Question; They have the answer.

The guys that work here have the same attitude and smell of a used car salesman, the employees there are proof of gods remarkable sense of humor.Glad I switched carriers.

Had decent service, went to change carriers and the drama started. AT&T just would not release our phones (paid off) So we got new W/ T-Moble wont go back to AT&T ever.

Wide open showroom. Great product selection. Steve is a great sales associate. Very knowledgeable and personable.

Great customer service and warm and friendly staff.

Helpful professional service. Solved my phone SIM card issue quickly.

My name wasnt taken / the wait was unbearable./ my discount wasnt applied/ service friendliness was mediocre.

Great customer service. Reps were very friendly and helpful with my issue

Good experience, got a new phone for my daughter. Clerk took his time explaining the new features. Not once did he mention that it was closing time which we passed.

Great customer service! I love it!

Very enjoyable very quick to the piont.😊❤👍

10 to 15 min wait at 5:45 pm and then the store rep couldnt answer basic questions about one or two items they sold, or about their upcoming network improvements, if any. Kind of a total waste of time. Everyone polite. Didnt try to be competitive with Spectrum or Verizon.

Terrible

Just stopped to pick up a power cord the service is very good

Absolutely horrendous customer service. This store claims to be a corporate retailer, but could not pull up any of my account information and forced us to call their corporate number to resolve issues. Then while waiting, I touched a tablet and accidentally set off an alarm. This nasty old woman who apparently worked there came over with a key, shut off the alarm, and said sarcastically, Im sorry, it makes that noise when you touch it because its attached to an alarm. Well, duh. But if the alarm goes off just from a simple turn of the screen, why are they even displayed for customers?! Bad customer service is typical for the Palm Coast area, but seeing as this is a corporate business, I expected customer service to be held to the same standard across all stores. Boy was I wrong.

Tried to get help with Directv - was given a different phone number to call which was supposed to be their direct number. Turns out that number has been changed. Wasted my time to even stop.

I didn’t even want to give 1 Star because that’s way too much! Customer service at this palm coast 100 location is no where to be found! RUDE! That’s the word that comes to mind. (i rang them 2 weeks ago) and the guy on the line was so robotic with his replies. We have had apple Products for years, and we always get them on line, however my husband got me a iPhone watch from their store and it stopped working 3 months after purchase, I went to the store and they don’t care to help, they make you feel like a nusance, I had to send the watch to Apple. And then i just got a iPad and needless to say after maybe 2 months getting it, it no longer charges, and when I rang the robot this morning he had his standard replies, they can’t help blah bla. Just don’t buy anything from this store, they don’t care what happens the moment you leave with the product! I get they get their products straight from Apple buy sheesh where’s your customer service, Apple products aren’t cheap put some respect on your customers!!! Sincerely a real human being xoxo

Great people great service thank you all

Was in line for 30 min to cancel service and they knew that becouse i came in with my equipment and said they dont take it. And then when it was my turn they said oh we do not cancel service here you have to call.

I was very disappointed with the customer service when I went to the store today. After waiting an extremely long time someone was finally able to come out and help, however they took care of another customer before me, who had came in after me. I asked for help again and told them that I had been waiting for a while and been skipped and after apologizing to me they still did not take care of me. I left the store and will not go back again.

My favorite att home store by far they are very helpful here.

THIS IS THE ABSOLUTE WORSE SERVICE AVAILABLE. I SPOKE TO CECIL THE MANAGER AT AT&T WHO SAID HE TOOK CARE OF OUR INSURANCE PROBLEM! NOW INSURION SAYS THE AFIDATIVE IS WRONG 2 DAYS AND HOURS SPENT GETTING NOWHERE. I DONT RECOMEND ANYONE USING AT&T BECUASE THEY SUCK! SUCKY SERVICE SUCKY SECRET CHARGES AND WHEN YOU CALL THE STORE NO ONE ANSWERS BUT WHEN YOU GO UP THERE THEYRE ALL STANDING AROUND BEING USELESS.WITH LOVE- ONE OF THE THOUSANDS OF UNSATISFIED CUSTOMERS!

Anthony was efficient and solved our issue quickly with great professionalism. Thank you Anthony!

Great service reps here! Havent had a bad experience yet 👍

I am so disappointed in the customer service AT&T give at their 5180 Hwy 100 Palm Coast store location. Today at 9:30 I went into the store to buy a new charging cable for my Iphone 5. The old one broke and was not charging. I went to the area that displays the cables. There were several to choose from. I wanted to get a good one so this does not happen again. There was an employee standing maybe 5 feet away from me. I asked him if he could recommend me a cable that would work best for me. He said to me. I am not clocked in now; you will have to wait till I clock in on this computer. I said Ok. I continued to stand at the display for 15 minutes. As he just stood looking at the cash register. As all 5 employees were just standing around. I finally said in a loud voice. Can someone help me? They all just looked dumbfounded. Then I just walked out of the store. I have been a loyal AT&T customer for over 20 years. I will never go back to the company store at 5180 Hwy 100 Palm Coast Florida 32164. I am considering dropping my cell service with At&T and going with a competitor that still holds customer service at a high standard.Very DisappointedRoger Groth

Like this store. Employees are very helpful and knowledgeable.

They wash their hands of any problems even though they sold me the phone and service. Last visit Josh told me theres nothing they can do at the store for me. Even though Im missing calls and text messages. He pushed me to the 800 number who cant do anything for me either. How in Heavens name did they win the JD Powers award?

Samantha helped me and she was wonderful and very nice. Thank you !!!

Well visited

Went in to cancel my TV service because my contract had expired because I would much rather speak with someone in person rather than calling in.I spoke with Josh who, after trying to sell me the entire store, informed me that I would need to call in because thats not his job!!I sold AT&T for 3 years and I can tell you, this is his job. These guys are here to make money and if you have an issue, it seems its not their job to help you. I was disgusted with this customer service and will be taking mine and my families business elsewhere.

Finally!!! A phone store with knowledgeable employees and quick service!!!

Very helpful employees. Solved my issue right away.

The staff are very friendly very informative and very helpful

Nice folks...... and very helpful!

Lionel fixed my problem

Fast ..friendly.. convenient..

Friendly, helpful staff!

The people that work there are very rude, glad I switched carriers. Don’t want to deal with them.

Very good thank you.