Boy oh boy where do I begin with this absolute pony show. First and foremost BE WARNED!! PLEASE STAY AWAY!! This storage facility is the absolute worst to deal with. I have had the absolute worst moving experience and it hasn’t been the physical labor part, it’s been these wackos and their ridiculous hours, and the customer service is a grade below the lowest grade possible. Exceptionally low standards and performance. Not only do they not accommodate issues that THEY created, but they consistently have been some of the worst humans on earth to deal with. I’m not a hard to please person. I’ve had to pay for 2 separate storage units because I was told the fit should accommodate the size of the home. Then when I go to pay for the next smaller unit the transaction declined on THEIR end. I check my bank account and it’s gone through. Idk what kind of scheme this company is playing but NEVER. AND I MEAN NEVER COME HERE. SAVE YOURSELF THE HEARTACHE AND PICK SOMEWHERE ELSE. If I could give it a 0 I would. Maybe even negative.

Nick was very helpful and pleasant finding a solution to my unexpected problem during moving my residence. I was very pleased with my experience and would recommend Nick and this facility to a friend.

Nick was very helpful and gave me all the information I needed for what I was storing and what kind of space I would need. Very knowledgeable and friendly.

Vanessa was an very helpful person. Got everything done in an quick manner. Was very polite

Came here to buy boxes, and the employee Nick helped me get a box to keep my TV safe and he even went to the back to get me a fresh box instead of the display, AND he loaded my items into the car. He was very polite and helpful.

Ive been coming to this location to make payments for my storages at another location for a long time. I really appreciate the service I have recieved over the years from Frine and Nick. They have always been friendly and nice. This is a great place if you need storage.

Had a great experience here. Nick was really helpful when my mom needed a space!

Frine, was very helpful, the process was quick and easy. My mom only being able to speak Spanish, had questions and all of those were answered.

The employees here are so wonderful! Nick is so helpful and kind. Definitely store here.

I went to this location with my friend, the lady Frina was extremely helpful she made us feel welcome my friend got a unit. If you go to this location ask for Frina she is polite and helpful I will definitely rent here if I need to, I give Frina 5 stars

Im very pleased with the service, cleanliness, accessibility and security for my storage unit at the Palmdale location near 5th West and Rancho Vista Blvd. I am particularly impressed with Frine, the service representative that got me setup. She was honest, polite, knowledgeable and accommodating. Frine was the reason I chose this facility over others in the area. Many thanks!

I had a good experience working with the manager Frine. I was in town over the weekend and had a short window to store my things. I was able to get in and out during my stay. Be aware of the hours you can access your unit.

This is a great and friendly place the employees make this place what it is especially Frina she is friendly knowledgeable and always has the customer at heart I would recommend this place to anyone everyone and at its heart of the facility is fine the best in the business

Fring was great very cheerful and helpful exceeded my expectations great experienceThank you Fring

Nick is very helpful thanks!

Friendly lady at front desk, willing to answer any questions...

I always pay here for my two storages out of town and the people in the office are so nice.

Nick helped me open the gate with just an app on my phone. Very friendly staff, great place to store.

Love the staff here!

The managers at this location are always so nice when I come in to pay for my space in San Diego. Thanks Frine and Nick!

Great customer service by Frine. She was very nice and helpful with my situation. Thank you

If you want to get emails and text messages to harass you if you leave the property a couple minutes after closing then this is your place. The manager is nice but cant say I would use this place again.

This facility has great customer service and is always clean.Frine has been a great help to me, my family, and friends throughout the years. I would highly recommend this location.

They increased the price and decreased their hours. Im pretty sure that is not because they care about their customers so much.

Very professional staff.Always very pleasant and a joy to greet every time I have to the facility.i definitely am thankful to have discovered there business at the time that I did, and since then as well.

Thank you Frine for your great service

Nick helped me find the boxes and packing supplies I needed to move. Great job

Service was excellent. She was super polite and a pleasure to do business with. From the first greeting she was kind and so nice to me and my family.I appreciate people who arent just getting you through the process but are friendly and show they care. She even helped with a promotion on our storage unit to lower the cost due upon signing. Thank you Melissa we appreciate you.

Had a very pleasant time with them. Staff is friendly and were able to assist me with no problem I give them 5stars. 😁

Well...My focus is always on good customer service.With that being said I received top notch customer service from Frine in the Palmdale location.She was a superb communicator and very informative as to 100% of what Public Storage offers.Thanks Again Frine.Your The Best...!!!Sincerely Bryon Earley

Really nice to work with. Frine was a pleasure and made the registration process easy and quick. Super nice.

Very helpful staff, especially Frine, who is kind and professional...goes the extra mile and calls to remind us of our upcoming payment. I would recommend this facility without hesitation.

Thanks Frine for good service

Frine is always very helpful, and this is a great location. Easy access to storage units. Happy we chose this spot for our storage needs.

Renting a storage unit can be under very stressful conditions. Frine made the experience pleasant and was very helpful. Thank you Frine!

Melissa did a great job in getting us our storage unit quickly and efficiently. Found the perfect unit at a decent price and was in and out in no time. Would highly recommend.

Frine offered us excellent customer service.She was extremely attentive and helpful to our needs.

Very good service and very helpful staff, Frine

I rented a storage unit with Public StorageThe manager Frine was always courteous, knowledgeable about what was available.Her hard work and should be rewarded in to keep her as part of your team THANK YOU appreciate

Melissa was helpful and professional. I made a reservation online and they called to confirm the appointment. I looked at the storage units and actually went for a size bigger than I originally thought I needed. Glad I did because its almost filled up. I chose to do automatic payments because I didnt want to get late charge. Also bought insurance for the unit, which is required. The place is clean and secure. Would recommend.

The staff here is friendly but Public Storages policies are not. Theyre designed to be unclear so that you owe more money. When I moved in I very clearly asked what the move out process was in regards to payment and was told that as long as I gave 2 days notice, I could move out whenever I liked (I now understand that this was a purposefully cryptic answer). I set my move out date online for September 1st over two weeks in advance, and at no point along the way during the move out process was it mentioned that I would owe the full amount for September by doing this. I was simply told to check in with the front desk when I completed my move out.Of course, move out day comes and it turns out I owe the entirety of September, even though I am moving out on the 1st. The front desk staff were friendly enough about this but when I talked to the supervisor, Clare Ingram, and not only was she not able to help me, she was rude about it.The company will try to claim theyre not able to pro-rate payment, but they happily pro-rated my first month when I moved in. They also know damn well people move on the 1st. Its a policy that is designed to take advantage and the fact that there is no leeway despite a very understandable miscommunication is frustrating.In addition to this, everything in the storage unit was covered in a thick layer of dust and sand after just 7 months. I know Lancaster is a windy dusty place, but when youre in the business of providing storage I think a little more could be done to insulate the spaces from this.I wont be using Public Storage again in the future. I recommend you skip it as well.

This was awesome place very helpful and friendly Frine was awesome very helpful I recommend this storage for your needs.

Well maintained. Polite and very helpful

Frine was very friendly and helpful; great customer service and explained every step of space rental, insurance and setting up account.

Fantastic customer service from FRINE! She is so professional, patience, knowledgeable and kind. Made us feel welcome and explained in details everything we needed to know. The facility is very clean, wide street so it is easy to drive to the storage unit and great security gate. I highly recommend.

This was an awesome experience, we showed up to rent a unit before they opened, and when Nick showed up he was ready to help us right away. He found us the right space and we got everything we need to protect our stuff. God Bless you Nick.

Im recommending Public Storage to all my friends. The friendly, courteous staff was informative and professional. Kudos to Nick and Melissa for providing outstanding service!

This place is great. Frine helped me out! Thanks!

If you can afford this place, its a good storage. Though Id say good luck on getting a new passcode to get in.

Amazing experience just want to say thank you Melissa for baring with me through this hard time

I rented a storage unit with Public Storage almost eighteen months ago.The manager Frine was always courteous, knowledgeable about what was available. She helped me quickly and was a great problem solver which I found refreshing. She cares about the customer and is an asset to the company. Her hard work and should be rewarded in to keep her as part of your team.E. Lanier former customer.

Great experience, Nick helped me get the unit and made the whole process simple and straightforward. I really appreciate that.

Renae Frien is fantastic. Excellent customer service.Very professional and very nice! Thanks, PS.

I have always had a good experience with this particular store. The lady Frine is a wonderful clerk and she takes her job very serious. She also knows how to bring a smile to the faces of all customers. I would rate this facility as a 10 out of 10. All of the employees are decent people.

Frine was very pleasant answered all of our questions very clearly, we asked to see a larger size and she showed us both sizes.

Melissa is a great customer service rep. She is very informative, professional, and courteous. This storage is located at 5th st East in Lancaster.

Frine is a great service

The rental agreement is a total sham. Your rent will go up almost immediately. Then will continue to go up every couple of months. Im now paying double the advertized rate! Do yourself a favor find another place. Id rate this place zero stars but it will not allow me.

Thank you Frine and Melissa. Good storage!

I want to store for my stuff in the storage

Visited the office this week to find out more information about renting a unit, and I had a wonderful experience dealing with the staff. Nick, who has a great name by the way, was extremely helpful in providing the information I needed and helped me feel comfortable about the security of the units. I would recommend anyone I know that needs some extra storage to come here!

Frine was very sweet helpful.

Great customer service from employee Frine. I would give 5 stars, but my unit at this location was only rented for a short time. I have no doubt her professionalism would have been consistent though. Each time I encountered Frine, she was absolutely the best. When looking for a unit, make sure to contact her. Also, this Public Storage facility is in a good location.

Great customer service . Frine was very helpful I recommend this location .

Melissa is very professional and gave us a great deal. We will be using them again for any future storage needs . Thank you

Friendly staff. Very helpful. I am so glad I bought the rental insurance, The property is out the way but not in a remote area. Easy access from the freeway. Its quiet and never crowded. A real bonus! Totally recommend this place to store all your things.On another note: The woman who helped me is a real HOTTIE

Frine is great at giving customer services with a positive attitude and always has a smile even when there is difficult clients she is working with she is great friendly just All around great lady

Very professional. Frine helped me decide on a space and with the last minute supplies I needed that were there already and made it so much easier to get things going and not have to drive anywhere else to buy, on top of everything I needed to do. Im happy with my experience here, would recommend.

Nick helped me get a storage space. He was really noce and helpful

Kelly at front office was helpful in us vacating and making sure we got all we needed recommend if need storage

Visited this location a few weeks ago and was pleasantly surprised at how i was greeted as soon as i stepped into the office. There was a lady named Frine, who explained all the different prices and very patiently answered all my questions in detail. As a bonus the presentation of the place was very clean and up to date.

Frine was great.. excellent service

Frine, was very helpful. Would recommend.

Very friendly, clean and Frena us especially courteous. I have been with them now for 3 years and can honestly say I have no complaints . They always go above and beyond to satisfy every customer. Thanks guys.

Frine is so nice and helpful. Always smiling and offering her help. Im happy with my decision to rent here, the place is such better than some other places I went to go look at before and the customer service is the best.

I’ve stored here for years and frine is the sweetest person I’ve met in customer service. This location is very convenient right off the freeway near all the restaurants and stores. I’ll probably keep storing here for years.

Frine was very helpful getting me the storage I needed. Place was clean and safe. Nick was very nice too!

I love this location, the staff are very nice people. Frine and Nick are always ready and willing to help me when I need assistance or have a question. They make me feel welcomed and safe. Thank you guys.

Kelly in the front office was extremely helpful with my storage needs when looking for a unit with my dad.

Excellent service, super friendly and very very nice and clean!!

Frine is agent here I find her to be a very kind and helpful lady the bath room is always clean shes always there when you need her her attitude is just great

I just went to check prices, and to see property where i might be interested in leaving my items, there was a man sleeping in his car right in front of the front door, with trash all in his windows, homeless ppl everywhere, i guess this is normal?? I dont know, i thought it was private property. Walked in office, the young girl was nice, but the office smelled stale, and looked run down. She did show us 2 different units, but the walls were drywall which looked as though neighboring units could break in easily, $1 move in special but i will not be using there services, didnt seem safe. I ended up at Securcare Self Storage

The facility had an excellent staff,professional,friendly,and helpful.The grounds were kept very safe and clean.

So about three months ago I got laid off from work and seems that everything since then has gone downhill from there. I couldnt afford my apartment anymore and had to move in with family. Which lead me here, I need a place for my stuff right? I must say that I am so grateful to be able to say that i got a brake from everything going wrong for a change when I stepped in here. I was greeted by a lovely woman named Frine, who was so sweet and professional, made me feel welcomed and helped me find a space that was perfect for me and great price, which I was afraid I want going to be able to afford a storage either. Thank you for great customer service in one of the most stressful times in my life.

Great customer service very satisfied okay

Great customer service, thanks again frine.

I have had my property stored here for almost 7yrs. they great with making sure I pay my fees in a reasonable amount of time and have even granted me extra time to get the fees paid. The staff are great and understanding and do everything in there power to help you out when different situations come about. I love miss Ellane she always gives he a call when its getting close to deadlines and is always very helpful.

Great experience. Fernie went above and beyond to help out. I needed help with other things and she was willing to point me in the right direction. You dont get that kind of excellent customer service very often. It was a good day!

The attendant Frine was very helpful in locating a unit that was right for my needs. She also took the time to answer all my questions and signed me up quickly. I would highly recommend this Public Storage location.

I always have a pleasing experience with this storage location. Whether it be the courtesy calls to remind me of payment; or, since I am confined to a wheelchair, assistance at the entry gate and storage unit itself..or just the pleasant greeting I get from Frine coming or leaving the facility, its always a pleasure.

Everything went great.Great staff in and out very quick will be going back.very good rates..thanks vanessa for your help...

My wife and I were victims of moving fraud; a broker from Miami teamed up with a very unscrupulous mover out of Los Angeles to basically steal from us. After over a month of holding everything we own hostage, the mover just dumped all our household goods into two large storage units in Palmdale, CA. Now our move was supposed to be from Draper, UT to Madison, MS, so how on earth everything we own ended up in California is still a puzzler. Anyway, there were two bright spots (other than our lawyer) during this ordeal, and one was Frine, the manager of Public Storage in Palmdale. She was awesome. Between her and Claire, the district manager with Public Storage, we were able to successfully get control of our belongings again. Frine and Claire were both understanding, sympathetic, and did everything they could give regulations, their policies and our circumstances, to make retrieval possible. Thank you!

Frine is incredible, i was pleased with my visit here, she took care of all my questions and more. She is a perfect example of customer service at its best. The place was well kept and clean, look forward to keeping my relationship with Public Storage.

I will definitely recommend this facility. It is very clean, the staff is very friendly always ready to help.Frine The property managerIs a person that has been always ready to help me out with whatever i neededThank you public storage

I have been going to this location for over 4 years. Frine your employee has always been polite and professional.And very helpful.

I have rented a 300sf Unit today 06/10/2017 and the experience was Great !!! the staff members were Kind, Nice and Professional. I would like to thank FRINE and NICK for being so nice, Thank you :-)

I have been a Public Storage customer in Palmdale, California, for over 7 years. In March 2014, after renting a small space for over 5 years,I decided to move to a larger space. Public Storage was having a special rate on one of their larger spaces for $91 per month. I excitedly moved into this space, and less than 7 months later, I received a notice for an increase of $19, bringing the rental rate up to $110 per month. I immediately called the corporate office, and the District Manager, Claire, to understand why there was an increase in less than a year, and to see if this this could be prevented. Of course, no one could help me, and everyone I spoke with stated there was nothing that could be done, including the District Manager, Claire.In September 2015, I received another notice for a rental increase of $10, effective October 1, 1015, bringing my total rental rate to $123.00. I am outraged by this, and shocked that Public Storage continues to raise my rate without any regards for the fact that I have been a loyal customer, and also, because this is simply ridiculous. I have hear over the years from several people who have rented spaces from Public Storage, and from employees who have stated this company does not care about it customers at all. It is funny how no one at Public Storage could help me, but they have no problem raising their rates.So, I am writing this review to warn everyone not to be lulled in by one of their specials. They took advantage of me, and I will be moving out of my space within the next 30 days. I cannot continue to support a company who does not listen to the concerns or complaints of their customers, and one who raises rates needlessly, then tells customers there is nothing they can do. Really? This is a bunch of nonsense, and I repeat, DO NOT be taken in by their special deals because you will only have to pay more money in less than a year, and the rates will continue..Good luck!

I had a pleasant experience at this location. I was helped by a lovely woman named Freené. She was wonderful and helped with everything I needed.

Excellent Customer Service!

Nice person very friendly and explain everything about the storage