Goo selection of clean lines furniture. Great accessories.

Such poor quality! The craftsmanship for their furniture is crazily terrible. Even lower than Ikea. And at what price! I ordered a bedroom Cayman set of bed/nightstand/dressers. It has 4months lead time. And after 4 months, All furnitures arrived with damages! broken wood, chipped surface. And the paint was sprayed with drawer installed, so the drawer covered sideboard surface was not painted at all... its so absurd.If I could leave 0 stars, I would.Their sister brand crate and barrel are much better with similar price.

I was looking for drapery for our master bedroom. I went to the store in Stanford. The store manager, George provided the excellent service. He went above and beyond. This was my first time buying drapery and not sure what to look for. He patiently explained all the choices, pro and cons. I finally picked the set I liked. But most of the parts are not in this store. He even went to different stores to pick them up for me!!! I got the set much faster than if I ordered them online. I’m very happy with the purchase. the quality of the products are good. The prices are much lower than the specify store. Thank you George for you excellent service.

The delivery service is horrible. The driver just come and left without the delivery without actively trying to reach us, even though there are people at home and garage door is open. There is no expectation set about the owner must be at home at all.

Very good customer service.

The employees themselves did good customer service when I could find them, but this store was clearly understaffed which caused the employees to be rushed.Suggestion that there should be more staffing on the weekends in the afternoons. This was between 1pm to 4 pm

Pretty bad customer service. How tough is it for a rep to find how much a glass costs. Seams like 15 minutes and clueless are the answers.

Fine furniture. The service/design person was fantastic. She heard what we wanted and researched for it. Lo and behold, she found our desired product. Pottery Barn is just a store but the people working there make it more like a niche shop.

Probably my most frustrating purchase and experience ever. Went to a store in Palo Alto where I was ignored for a while even though I told them I already know what I need. Just need to buy, no questions to be answered. I was told they don’t have it in store but will place the order for home delivery. $800+ for curtains for a room. Fine, I need them.After many days checking the status of my delivery, nothing. Still “preparing to ship” for over 6 days. Called CS, no help. Called the store (I was told to call with any issues), was placed on hold to get the person I placed the order with. I hang up and called again, was told she is busy with other customers and I left my phone info and was promised she’ll call me back. She never did. Called back, same day, and was told “she “ doesn’t work on Tuesdays (I was just told that she is with a customer). Someone is lying. Called back CS, again no help. Later that night the status changed to “label created”...well that was a few days ago. Still no curtains and still no call back from the store sells person. Never again.

Bad customer service. Go with online shopping instead

I’ve bought loads of things from pottery barn and I’ve never been disappointed.The curtain panels I bought years ago look like new and the couch I bought 4 years ago is wearing great.Whenever I go into the store their usually very attentive and knowledgeable. The only reason I’m only giving 4 stars is the occasional salesperson who really doesn’t like their job and probably shouldn’t be in home design.Unlike Restoration Hardware that charges you for things that should be included, like the brackets to put up your curtain rods, Pottery Barn includes those items with your purchase as it should be.I love the easy going, comfortable style that is Pottery Barn and wouldn’t hesitate buying items from the company.

Worst customer service ever. I was all set to purchase a new sectional, but nobody returned my call to take my payment. Dont waste your time with PB, go to Restoration Hardware instead.

Loved it!! Everything is great quality and the sales are great! 👍

My husband and I tried to go here but its not even a barn. Very misleading. One star.

I had a great experience with the designer. She made great suggestions, listened to my feedback, and ended up finding a great solution for me.

Small but packed with lots of great furniture with awesome service

We are planning our move to another state and requested a design consultation with one of the crew. We are planning to purchase a lot of furniture from pottery barn to fill our empty house. After the design consultation session, we received one email from the aforementioned design crew. After a few weeks, I sent an inquiry message about the promised design. We never heard anything back. Overall a waste of our time and the concept of design service seems to be just the lure. Very disappointing.

This is a review for the customer service at Pottery Barn in general. I feel like the employee at this store tried her best to resolve this issue while we were there ( on multiple occasions) but no one followed up with us after to see if our problem was solved. The situation: We received a gift card from friends for $100 to shop at Pottery Barn. We tried the gift card online to purchase an item but it was never delivered. So we went to the store at the Stanford and explained the situation . They decided that the gift card had to be canceled and a new gift card will be mailed to our home address. 2 more visits to the store and one month later we have not yet received our gift card!

Terrible customer service. The personnel were more concerned about taking breaks than addressing the growing line at the register. And the MOD was cross-talking with the team, which was distracting to all. For example, I dont need to hear that the gal helping me doesnt want to take a break, tells the other gal to go AND THEN COMPLAINS when she is the only one remaining at register to assist. She then turned on her headset and very loudly yelled customers waiting, I need help. This particular associate is also very loud and rude. She couldnt help re- refund of my Reward Dollars and only said It will take a very long time.... I will NEVER shop at this location again and the entire experience is turning me off from shopping the company as a whole.

Limited selection and service.

I love the brand but the experience at the store but incredibly bad. Staff wasnt willing to help and the one that finally helped me was very slow and not efficient at all. It took her almost an hour to process the order. I will not come back to this store.

Cool stuff. At Stanford shopping center. Service is little slow. Store does have very nice things and furniture. Actually, its a very big department store.

The quality of the products is fantastic, as you would expect from Pottery Barn. Ive however found service at this particular store to be below average for the brand a few times, hence the lower mark - the experience is a bit hit and miss depending on when you come. But the store has a good range of items on display if you just want to check stuff out.

This store has very wide selection of great furniture. We will continue to come in and shop every chance we get!

The best quality furniture.

When we moved to our new home we bought all our furnitures and rugs from pottery barn and extremely unsatisfied with their policies. The designers in this location are always in hurry and try to sell you as many items as they can with guarantee what you can return it. I purchased and returned few items and they will never process your return amount. I spend lot of time talking to customer service and get it sorted out. Worst design services and arrogant individual who do not care for customers need.Quality of pottery barn furnitures is also poor, i expected better quality for the price.On top of this their credit card ad reward systems are designed to rob customers. 1. If you used reward and return an item you loose it. 2. If reward are used it will show as returns in statement and further reducing rewards. 3. No autopay so have to keep track of payments.

Nice staff with quality products, but not any for me. She online ahead.

Great service from Elizabeth everytime we go there. I really admire how cool they are considering how crazy (and stupid) people get close to Christmas.

We used to shop here very often but its getting more and more expensive with cost down design over time. Same things are priced higher and quality lowered year after year.

OMG whilst I am on hold AGAIN for Rob the manager after having a terrible experience with one of their on site designers that got the entire wrong.....DO NOT SHOP AT POTTERY BARN IN STANFORD MALL.....Likely the biggest nightmare of my life as a designer for my clients...Had to actually cancel the credit card because I could not get an appropriate service in any period of time.

Pots and cooking. Great

As style goes the furniture comes from the early 90s.The service at this particular store is really good, they help out a lot and take their time to explain it all.

The largest Pottery Barn store Ive ever shopped in. Very large selection of everything Pottery Barn sells.

Clean location with quite a few items on display. Friendly associates.

Really impressive furniture selection.

High quality, and at times worth the high cost.

Unfriendly service on multiple occasions.

Good quality

Expensive and a confusing layout

Like it but pretty bland.

Free snacks

Nice

I think it is a bit expensive but the truth is that things are of very good quality, the truth is very worth it since nowadays you do not find things of such good quality so easily, also everything they sell is very beautiful