Long wait time. Several people ahead of me needed complex solutions. Result: Long wait time. Fortunately, my problem was easily solved 😁. Good job, team! Way to find simple solution to my problem

Mari was great! Professional service and very welcoming ☺️ highly recommended. Owners she need to get a raise she’s a keeper

I had a great experience today. Michael (i think that was his name) was great. Answered all our questions. Thank you

Good service 👍

Mari (Palo Alto - University ave.) was great super helpful and really listened to me and helped out with my problems. Thanks very much for your help.

Went in today and was helped by Samantha and was wonderful. She offered great customer service. I explained what I was looking for in a case and she helped me pick out a great case.

Andrew was an amazing help! Very knowledgeable and fixed my phone

Nice services

Good customer service, pricey service and devices sometimes have too many problems. Had to get three smartphones with them.

I had a pretty terrible experience at this store. I came in to upgrade to the iPhone X (from my 6s). I’m an informed customer, I know why I want the X, the pros and cons, etc. The only reason I came to Verizon VS Apple was to trade in my old device. The sales associate basically tried to convince me to switch to the android ecosystem even though I told him I’m sticking with Apple for good reason (my partner, my Apple Watch, my Apple TV, my Mac, etc.), and told me it’s not worth buying the iPhone 10 because they were coming out with a new one. I said “yeah, they come out with a new one every year... why does that matter if it 7 months from now?” To which I received a response about the phone being taken off the market (which is a claim founded purely by speculation). Maybe hey have a quota to make on galaxy S8s? Which would have been a hilarious sales pitch, because the new galaxy S9 has been announced (way closer to getting replaced than the iPhone X at this point in time).He ignored a couple of my questions as he was checking the value of my phone for trade in, and had a generally unpleasant attitude. I’ve never had someone try to NOT sell me a phone. At one point I just told him “well, it sounds like you’re says I shouldn’t buy an iPhone from you” and left.Seriously disappointing. Makes me question why I should stay with Verizon..

The fastest Verizon Ive ever been in, really awesome! In and out with a new phone in

Great service. Right when I walked in someone was available to help. I was only looking for a new screen protector and even after they found out I was not a Verizon customer, they were quick and courteous. They even placed the new screen protector on my phone and it makes it look like a new phone.

Great customer service

Not very impressed. Came into the store to buy a Pixel 2 and get help with set up. Attendant put a lot of effort into selling me accessories but didnt actually help at all with set-up (which turned out to be a headache to do on my own). Ended up being sold a bunch of things I couldve bought online and didnt get the support I was actually there for.

Went here to ask them why my signal wasn’t working properly these past weeks, with the intention maybe he can go check my phone or something. The guy who assisted me immediately tried to make me upgrade into “better” service for additional $10, and he thought my concern didn’t make sense. When he knew I wasn’t convinced to upgrade, he then tried to change my simcard saying it might make differences. He then told me that if I am still experiencing the same issue, I really should upgrade because that’s “how it works in America”. Man, I have been with Verizon for almost 3 years now, I also never told that guy where I came from but he immediately assumed I am a stupid immigrant who doesn’t know “how it works in America”. My boss is white and he was the one who told me to go to Verizon to get boosted because he got it without any difficulty. Can’t imagine Verizon to be that racist but okay. Maybe I’ll stay with them for a couple more months to see “how it works in America”.

Efficient and friendly staff.

I bought latest phone from Amazon, but Verizon store made it easy to switch apps, pix, contacts etc

The associate posted my cash payment quickly and respectfully. I did not want hassle.

Is to expensive and over charges they not honest I change to anther company and they keep billing me after I cancel them plus they not fully unpacked the phone I pay the phone, but they never unpacked I only I was able to call and text and was a 1,000 dollar phone🤔😰💰😞😢😤

Received prompt and well-educated attention very quickly. Made the transition from AT&T seamless! Mark, Kris, and Marissa rule! 🤘🏼

Ask for Andrew, hes easily one of the best representatives Ive had an opportunity to experience. Perfect example of how while Verizon Wireless is not the cheapest option, but clearly not only is there service the best, their employees are Top-Top.Or, go to sprint if you hate your life and are a glutton for punishment.

I rarely give negative reviews but I really did not like my experience here. I went in with some questions about my account and was treated very poorly, like I didnt know anything and that the questions I was asking were dumb, and then was encouraged to switch plans. My rep had a very difficult time explaining anything in a clear way so one could make a clear decision about account. Overall I was very disappointed, even though Ive been a Verizon customer for a long time

Very easy ordering the phone I wanted (Samsung Galaxy 10+ with 1 terabyte HD), delivered the next day, and all the accessories I wanted (Ottter case, screen protector, and wireless charger). Great service.

Elijah there lied about a promotion he said I could get, after he sold me the service I looked at the fine print that didn’t have my plan as eligible for the $150 promotion and he replied “oh they must have changed it” ....changed it 20 minutes after he told me he checked it??? Hmm I don’t think so. Horrible service!

Each time I go in there I am asked if I need help and if no one is available they tell me how long I will have to wait. They always take time to explain everything and find what is right for you. Customer service is really friendly and took care of any issues that I came to them with, much faster than any verizon call in service. Very knowledgable and I wish this kind of service was more common.

Quick in and out for a replacement phone. Polite, pleasant and knowledge staff.

It really bad service in Bay Area. 4g is horrible. The Verizon service is garbage. Thats only word to describe that service. Dont even think to switching to Verizon, u would regret like me.

Nice shoeroom good service. Displays are all in working order except the one I choose to look at and set the alarm off.

I came in wanting to buy an LG V20. I wanted to buy it at full retail price without a contract or payment plan. They had plenty and then went to the back to grab one for me. After about 5 minutes the salesman came back and said didnt have anymore. I was surprised because he said they had plenty, but I just accepted it and left.It was still bothering me, so maybe an hour later I called and asked if they had any in stock. They said they had a bunch in both colors. I went back in and got a different salesman who said after a chat said he wouldnt sell it to me. It was only for contract or payment plan customers. I was taken aback at this terrible policy.I asked for the manager and he also wouldnt budge on the dumb policy. I told him I had cash and just wanted to buy the phone. I said the words I want to give you my money. Why wont you take it? It was pretty much a joke at this point. Its not like it was a super hot item. It felt like a chump after they deliberately lied to my face on my first visit.I ended up calling verizon corporate from outside the store but they were pretty incompetent as well. After 3 support agents they were able to reserve the phone in mountain view. I drove down there and they quickly sold me the phone without issue. I confirmed it wasnt a corporate policy or anything. Its just a failure of this single Palo Alto store.Id say to avoid this store. The salesmen and manager were rude and clearly dont value your business. They will blatantly lie to your face if it is more convenient. Im disappointed because the store is nicely constructed, but it means nothing without the customer service to back it up.

Poor service. Rep lost interest as soon as he realized I wasnt there to buya new device.

Capable, friendly staff! Stress free transaction.

Despite common complaints about Verizon and their customer service, that was absolutely not my experience here, the staff was extraordinarily helpful, spent far longer than I ever expected helping activate a Nexus device not bought from the store. This says nothing about Verizon as a whole, but the staff here was fantastic.

Quick service!!

The staff has been helpful in resolving several issues over the past few months.

Spent more time helping me then they needed to

Quick and friendly service. Mayra was very helpful

Good service, patiently helped us bring a new phone online.

They were helpful in replacing my damaged phone for me. I switched off their service because its too expensive, but the customer service here clearly beats sprint, t mobile, at&t, etc.

Tony the manager was extremely helpful. I went to get a replacement phone I was in n out before I knew it.

Helpful people who helped me activate my sim card

I recharged pre-SIM for my LTE/WiFi Router. It was quick service, but I had to explore further information on the web.

Nice friendly place to shop for a phone.

Was lied to twice here on two separate occasions by their store representatives, once to get a sale. Horrible service, would rate zero stars if possible. Avoid this place.

Manager was the opposite of helpful and very rude. Other workers had to tell him to be respectful because his attitude was unacceptable.

The store itself was okay. But man dont plan on going there and getting the parking spot.

Great service, knowledgeable employees and all around excellent experience.!

Horrible service. The sales people are sitting round chatting and don’t even offer to help. I had to pry to get questions answered.

Came by to get some information about adding two lines. I felt like store rep was trying to push me to close the transaction, which I finally did. The disappointment was when I found out later that rep forgot to mentioned that there will be a $60 activation fee for two lines.

Excellent and fast service.

Terrible customer service. All the employees have nasty attitudes and don’t care to answer questions or help you at all unless you show that you are going to purchase something from them.

Normal Verizon store. Little bit larger than some other Verizon stores Ive visited.

Of my experience with Verizon stores, this one stands well above the usual mediocre service levels.

Nice staff in store

Very kind and helpful staff

They tried, but why have the store if you need people to call customer service?

Very clean, great service

Helpful staff.

Never To helpful at this location.

Nice place

They are currently remodeling.

Fast and friendly

Good service

Good service

Meh

Good experience

Cool

Great service!!!!

Friendly

Phones