I went to the t-mobil store at 499 University Avenue in Palo Alto and was helped by Samantha. This was the 4th store wed gone to. OMG the difference in help and customer service she gave us. She was a great listener! Thoroughly explained our options and was the best customer service-sales person Ive had the pleasure of having in the last 30 years. I highly recommend visiting this store and Samanta actually we went back the next day and the manager Ashton was a breath of fresh air. Its people like Samantha and Ashton that make going to t-mobil great. Thank you very much you guys(and girl 😁) for being you and making our experience great.

I’m very thankful that Samantha Williams took her time to help me twice she was very patient every time I need help I really appreciate 👍👍👍

Ash and Daniel were awesome at helping me out with my phone really recommended them both and also the team.

Great customer service, Ashton was a great helper and fixed our phone bill issue. Would rate 6 stars if I could👍🏻

The store was warm and inviting. The gentleman was knowledgeable and helped me with purchasing a wireless charger, a new ipad, and helping me figure out how to lower my monthly bill.

Richard was absolutely amazing! Awesome management!

Amazing costumer service store manager on point with all the services

Great help from knowledgeable employees. I had no problem getting help. I highly recommend this store for anyone on Sprint network. The people here can answer any questions you have.

I went to the store with a pre scheduled appointment.Got to the store 11 min earlier.Waited for a few minutes until somebody comes to me.I said I had an appointment. The sales rep or whoever he is tells me there were 3 people ahead of me.But I have an appointment, I said.The guy says: “we can just honor appointments when the store is not busy”.Got it?!Avoid this store, period!

Love it, as soon as you walk in everyone will tell you the same thing, you can do it online, they dont care if you really need help from them, an elderly friend of mine really needed help, she doesnt know much about technology but what better place to get help than Sprint, your company right??? Wrong, they could care less and they will show you that they dont care, is not like they are pretending to. I saw a guy walk in and an employee with out looking away from his computer just say, whats going on, they are not even trying anymore, they make you feel like you are bothering them

Today, I visited the Sprint store in downtown Palo Alto near Stanford Hospital. Are old j-3 phones are not holding charges and those batteries are difficult to find. Plus, I purchased 2 iPads 15 days ago. There try it out time is 14 days I just missed it. However their customer service was wonderful they gave me a discount that took away sticker shock from my bill. The young gentleman that worked with me for almost an hour in the store was so professional and patient. I really appreciate Sprint for providing such a great customer service Representatives. As a result, I will probably stay with Sprint for another two years or so. if you have any problems with your phone bill or the equipment that you get from Sprint they will back it up. I recommend them highly!

Had some trouble with a sim card for a nexus 6p that took over a week by phone and still couldnt get it resolved. Came into the Palo Store and Darwin was patient, knowledgeable, friendly, and fast. He figured it all out and ensured Sprint still has me as a customer for some time to come.

Samantha was very helpful.

Dont listen to other peope, these guys are legit. Very nice, helped everyone out in the store even though they were low on staff. Fast, friendly and efficient.

They lie and say they will give you a discount on a lease and the rest of the plan will stay the same. WRONG! They charge you the full price for the lease and add a $40 NEW plan! I have spent 1.5 hours with many phone calls over several weeks to try and correct their dishonest practices.

Bad store, bad service. Would not recommend anyone to come here.

My wife and I went to this location to end our contract & the employee said No, you guys have been here for years wed hate to see you go. How about we throw in a FREE phone upgrade and a tablet. Naturally we jumped on this as we thought we were being rewarded for our customer loyalty. Days later we find out that he charged us for the phone, charged us for a whole new plan - that we didnt ask for, and refused to acknowledge this ingenious behavior stating that It wasnt in writing. This store is down right deceitful & deplorable! We were shocked that something like this could happen from such a reputable company. We have yet to have this incident rectified from Sprint.

This place is the worst. Just tried for the second time to make a return within the 14 day period. Each time different excuse and no manager on duty to respond. Staff (both Donny and Enrique/Henrico) are the worst. Refused to call corporate, their manager, or do anything helpful to respond to the situation. The staff are actually the most unhelpful, rude people Ive ever dealt with. Im awaiting a call back from corporate and will speak to the regional manager about this.

Terrible. Horrible customer service. There was a young man there with light eyes and shaggy facial hair when I walked in. I cannot remember his name but when I walked in he was on a cell phone obviously engaged in a personal conversation which was extremely loud. I waited about 10 mins until he finally stopped what he was doing to see what I needed. He then starts the conversation with if you are not the primary account holder I cant help you and Im still helping the lady before you. I left and was not helped with what I needed. Ive been a customer with sprint for years but Im afraid that after this experience I will not be any longer. You guys should at least hire people who greet you when you walk in the door.

A new team is running this place. Super helpful and knowledgeable people!

Friendly helpful knowledgeable staff, and all the high tech gadgets

I was a sprint customer for a long time until I couldnt take the poor treatment and the horrendous customer service anymore. Their customer service is not only just plain awful; its also offensive! I mean, they went out of their way to attack me and, basically, call me a liar because I had a complaint. I was so appalled. Sprint as a company is a terrible mess. I walked out of the store and went straight to Verizon down the street. I will never return to Sprint. Among the worst company I have ever had to interact with. Top two, for sure.

Great Store Amazing Management!

I walked into the store, besides the two employees and I, the place was empty. I waited for ten minutes they didnt even say hello to me. They dont want my business, somebody else will.

This locatuon sucks, only one person who us there and dont want to work, just chatting wd two people. Unhelpful who doesnt careless

These people make you hate the city. The worst Sprint store I have ever encountered. I dont see how Sprint keeps customers with the bad service they are giving at this place. They are liars and ignorant of their products and plans at best.

This review is for Sprint generally in the Bay Area; Sprint worked fine for us in another city. We moved to the area and found the service was terrible here (dropped calls, missed calls, very poor voice quality, and frequent no signal readings). When we asked the Sprint customer service about cancelation they directed us to go to a Sprint store in-person to get our phones checked out. Long story short, after hours wasted with customer service we canceled with a full cancelation fee. If you go with Sprint in this area, check beforehand to see how coverage will be for you. Be ready to either deal with poor coverage or pay a full cancelation fee to switch out to something better. We are now on Project Fi and it the connection is consistently very good.

It has a nice atmosphere and the workers their are amazing.

Really fast service.

Im pretty positive they stole my leased phones when I turned them in and now Sprint has charged me $1,200 because they didnt receive them.Total B*** S***!

Came in to have my phone fixed, had to wait for the Tech who turned out to be another salesman, he played with the kick-stand on the back of my phone (which had nothing to do with the issue) then brought it to the real tech in the back. When he returned he opened by asking me if Im attached to my number, and pointing out that Im out of contract and while saying my current plan is fine he implied I should buy a better one. Nether of those things have anything to do with the issue since I pay monthly for sprint total protection (which has been really great in the past, at a different store). I pretty much stopped him there since it was just a sales pitch and all I wanted was my phone repaired. He was still going at it to my back as I was walking out the door; from 15 ft away, at the back of the store. Wasted 20 min of my life. There are other service centers.TL;DRWent here to get my phone fixed, instead they wanted to sell me a new plan, contract, and phone. Rude customer service.

Terrible costumer service from employes to management they all dont know what they are doing but they feel like if they get paid by sprint but they should think that without costumers they arent nothing Bret lebeck worst manager ever

I was happy with the service that I received.

They took care of problem and I appreciate it.

The Best Service!!! Helpful and Knowledgeable Staff!!!

Bunch of liars including the manager. Dont believe a word they tell you.

The reps here give misleading information

Horrible customer service. Workers are too slow. Took someone over 30 minutes to help me and its only 3 people in the store with 3 workers

5 coworkers here and none of them helping a custmer

Waited way too long for what could be completed in five minutes. Only two employees working. First one sent me to the other one which was on lunch break to help out a friend.

Worst customer service ever even from management.

The worse sprint store I have ever been in. Employees are the worst and very unprofessional.

No heep the all

Understaffed, long wait times

Didnt help me at all.

Too expensive

Ridiculous.

Super bad service

Very good