Very unfortunate experience as their work is good but they lack on communication and pricing. We went for an estimate and it was 1.6k for a small dent in the fender. They explained that they needed to also replace the bumper to make sure that the paint matched. Once we left the car, we got a call a couple of days later that they broke a part while removing the fender, we went to see what happened and saw that some tags were broken and could see that there was damage to the piece from what they used to remove the piece, they said that we needed to pay for the part even when they broke it. We approved the purchase of the new part that was quoted at 300$, they told me that the labor was already included in the initial quote. 4 days pass and we have not heard from them so I call and I am told that the car was ready, when I request the final price so I can take the cash they tell me that the new total was 2.4K. That is almost $800 more than the initial estimate. When I inquire they tell me that the part was more expensive that what they quoted but I was not called to approve the price increase and that the paint and paint labor for the part they broke was not included. Again this was not communicated to me. When I spoke to the person in charge his answer was that I could look for the definition of estimate in the dictionary and that there was nothing he could say to make it better that I should just get the car, very dismissive and disrespectful. As I explained that the problem was not the estimate is the lack of communication for the price increases, it was not 20$. As I said they did a good job but please be aware that they will increase the prices without authorization and will make you pay even when they break a part and to make matters worse they lack on customer service as they are extremely disrespectful.

After reading the reviews and going on a recommendation from my neighbor I used Affordable for my insurance claim.From the initial call to the shop to the last detail... this shop was awesome!! They kept me informed and never once tried to do anything shady!Will definitely do business with them againThank you

Came in for an estimate today. I was quoted 2k for a small scrape on the rear bumper and two small dents and scrape on the front end. After saying I didn’t need to replace the bumper they lowered the price to 1.2k. I was quoted a full replacement and paint job from two other body shops for 650-750. An estimated 12 hours for bodywork while other shops were at 4-5 hours. Beware of being overcharged.

These guys are awesome! They definitely earned 5 stars. My car was ready in a few days plus they even detailed it to my surprise! I’d recommend this place and they’ve earned a life long customer.

Not quick work. But looked really good upon completion. My son was very satisfied

Friendly and knowledgeable staff. Nice clean shop.

Awesome customer service (actually met with me and examined my vehicle) and communication. Work completed professionally and in a very timely manner. Great attention to detail.

Wife brought in her car for a touchup paint job. Tried charging her $2000. If you’re elderly or someone who doesn’t know anything about cars steer clear of this place.

I was incredibly pleased with Affordable Body Shop. Todd and Danny made the entire process as pleasant as it could be. Their office was friendly, clean, and professional. I was given courtesy calls to update me on the progress of my vehicle. All work was completed to my satisfaction, and my car was cleaned prior to my picking it up.My teenage daughter needed some work done on her car, and she said she felt very comfortable with the office and staff at Affordable Body Shop. I highly recommend them!

They kept in touch with updates on truck and had it done earlier. Work was great and very pleased

Nice guys! Good work!

It is rare that I am shocked these days by the extent of having my expectations exceeded. This body shop and Todd in particular did exactly that. I have high expectations when it comes to people and businesses keeping there promises. It simple, just say what you do and do what you say. No excuses. Affordable assisted me in cleaning up the mess of another body shop‘a substandard work. Communication was excellent and they were very responsive to my inquiries as the repairs got underway. If you want quality work done by people that really care about their business and doing there jobs well, this is place. Thank you Todd and crew!

Great Job !

Did an awesome job repairing my hood and matching the paint on a 18 year old truck! Definitely recommend them for any work you need done

Our f250 was awesome and done on time as quoted. Not an issue communicate and they deliver.

My car was damaged in the rear, bumper, right side taillight assembly. They installed a new taillight and repaired and painted the bumper and trunk area. I experienced great customer service from Todd who manages the 3 facilities. The work was done on time and it is a very professional job.Affordable Body is a State Farm recommended shop for their customers and they made a great choice. The car was repaired in the time frame promised. The staff was very professional and Iam extremely happy with the repair on my car. They washed buffed the entire car before it was delivered back to me. Thank you Todd and all associates at Affordable Body, 15th St. Panama City,Fl. A very professional, friendly, and expert establishment for your body work needs. Thank you.Mike Wilkinson, Panama City Beach, Fl.

Good people and good quality work, and always a fair price

I have used Affordable Body Shop at least five times over the past ten years. They do excellent work. All I can figure is that other body shops may be writing bad reviews to discredit them. I find the bad reviews hard to believe. Affordable is great!

I had a small fender bender. They made the repairs quickly and very professionally. I was having a small problem with the trunk latch. So I called them they said to bring it in for them to adjust it. They made getting my car back to New very easy.

Good work on my repair. Be advised they dont take credit cards.

As a business owner since 1958, we will no longer recommend Affordable Body Shop. We damaged a customers vehicle when towing it, the customer lived in Panama City so we asked a vendor in that area for a reputable body shop so it would be convenient for our customer.We made arrangements with Affordable and advised customer to have repairs done and we would pay for the repair.Unfortunately, the completion and delivery of vehicle was not handled in a professional manner. The interaction we experienced as well as the dealings our customer was put through made us realize that we should have researched this business further before referring them to anyone.We attempted to make Affordable Body Shop manager aware of our dissatisfaction but the person we spoke with stated, I dont like where this is going.We will never recommend them. We have advised the vendor that referred them to us of the unprofessional business practice in hopes that they will not refer them again.

They had my car in their lot for 9 days and didnt call or contact me a single time. I called 3 times across the first week and they hadnt even gotten an estimate. On the final call the gentleman on the phone got hostile as soon as I said Id prefer not to involve insurance, said well Its definitely gonna be totaled, and dismissed me. Definitely took my business elsewhere and never received an actual inspection or estimate even up to the final day.

Pay attention to the bad reviews, they are true. Poor workmanship. No calls to get updates. Promised completion dates never met. Angry and aggressive and confrontational when questioned about poor finish of work. My car actually had more areas of damage when returned to me than when it went in. How this place is a Progressive recommended repairer is beyond me. The two guys who work at the front are not emotionally in control. Tim and his partner in crime seem to have a hair trigger and do not possess one iota of customer service skills. If you want a dozen excuses and work you will be unhappy with, these are your guys. Buyer beware.

Had to go back three times for horrible service for missing bulbs and bad connections. Tech tried to say I was wrong about my turn signal bulbs that there was only one connection. Sorry but I put them in myself there are two bulbs with separate connections per turn signal on a 2015 Mustang. Painted the hood of my mustang and never even took it off to paint. paint was all over the vinyl near the windshield and didnt paint the under side of the hood either. Also claimed to have done an alignment after an accident. But found out they never actually did when I went to ford to have new tires put on a few days later. Expensive and unreliable. I would give them 0 if possible.

Did a good job fixing our truck just took longer then what they said but my truck looks better then before Good friendly people good job guys! Hopefully I wont ever have to go back but if I do it will be to these guys:)

They did a great job

Super nice people...BUT, my car is still not fixed after 4 months

Dont bother calling these guys!!!They wont even look at your vehicle unless its insurance work.I had a super simple fix and the guy rushed me off the phone and told me he wouldnt do it because its not an insurance job......I guess cash isnt good for these guys. Use someone else

Pleasure to do business with these folks.Friendly, efficient, and kept in communication so I was informed along the way.

This is the worst experience we have ever had. The guy that has been dealing with my girlfriends car, a 2008 Altima coupe, is truly unreal. Firstly though, the good: She had her car broken into and the thief dented the roof line above the drivers door. They managed to fill the dent and did a great job with the paint finish.Now the bad: Unfortunately, they did not manage to blend in the color correctly and there was a visible line between the old paint and the new. We took the vehicle back and Todd said that the vehicle must have been repaired before and that line was from their shoddy work. That area of the vehicle had never been touched. He said that the painter had pointed this flaw out before he did the repair but this information had not been passed on to us. We also have photos to prove this is not correct.We contacted the insurance adjuster who contacted Todd. This is the content of the email:I spoke with Todd at Affordable body shop about your vehicle today. Todd advised that the area you are seeing was not related to this loss and he was show the issue prior to your vehicle being painted. You vehicle is a flat black and therefore would not need blending as flat black is a color that does not have a paint match issues (I believe it is a refinish issue you are seeing) However, Todd advised he would correct the issues for customer service purposes. Todd advised that the direction of the blend would indicate that it came from the quarter panel area not the drivers door area. He advised that you could drop your vehicle by anytime Monday through Wednesday. If there is anything else I can do to assist you please feel free to contact me.Basically, Todd lied to the adjuster. There is more. When we initially contacted the shop, we asked Todd about a repair that was carried out to the front end of the vehicle by the Lincoln dealership on 15th in Panama City. On that occasion, the hood was replaced as was the bumper and front wings. The car went back 4 times and eventually she just gave up. The work was very poor. After 30,000 miles and 3 years, the hood was peppered with stones and there was a lack of clear coat applied to certain areas of the hood. (Bear in mind at this point that the wind shield has been in since the car was brand new and only has a couple of tiny chips). Todd accused her of driving too close to vehicles in front and that it was the reason for the chips. I cannot emphasize how bad it looked and he actually defended the Lincoln dealerships work.Above all though, it is the intimidation, subterfuge and lying that really upset us. The car has been seen by a respectable shop in Georgia since and they couldnt believe the poor quality of work and customer service that Affordable body has shown us. I really hope that people will read this review and question any work they do.I would NOT recommend this shop for any repairs to anything other than childrens toys.Daren Humphries

Stay away!! Todd williams and his office assistant are too busy trying to turn out units to pay attention to details that matter to the customer. It took two trips to pick up my toyota truck and had to accept less than right just to get out of that office and away from that business. I have never been treated or talked to in such an aggressive and unprofessional manner as by this duo. If you disagree with their assessment, get ready for argumentative, aggressive, demeaning to the customer responses. If their work is not satisfactory when they say it is ok, watch out!!! The problem had to be there before your wreck, if that can cover them from going above and beyond. There is still such a thing as customer satisfaction and taking care of customers concerns. This is not one of those businesses. My advise to all who will listen, STAY AWAY!!

Fast service, excellent work

People are really nice, but I have to keep going back to get minor things fixed. Hopefully after this last time, I wont have to again. If so, then Ill raise my rating.

Delivered as promised on time.

Stay as far away from these cowboys as possible. Tim is as obnoxious as it gets, and I felt very uncomfortable with his levels of aggression. I should have read the bad reviews everywhere online and never taken my car here. If they tell you it will take a week, expect it to take 3, and to get lazy, unfinished work.

Paid them $4500 for them to put used parts on my car. I have to take my car back to get fixed already.

Outstanding attention to detail.