I was very impressed with the thorough assistance I received from Jay today. Never before have I been as satisfied with the service I received when buying a new phone. He knew what he was doing and went out of his way to help me. I highly recommend this Park Ridge Verizon store.

The guys here are great! Always take the time needed to answer any questions and make sure they do their best to get me setup correctly. Ask for Gabriel!

Just was at this Verizon store and received awesome customer service from Gabriel. He answered all my questions regarding new phone. Very knowledgeable.

They ordered me the wrong phone. Told me the price to upgrade to new phone, but left out the $96.00 set up charge. When I asked to get the correct phone wanted to charge another $50.00 re -stock fee. Then promised to call me back, and guess what, No Call. I would suggest going to a Verizon company store, and NOT this TCC 3rd party authorized agent. In fact, switching to AT and T would be even better.

We had a great experience upgrading our phones with Ryans help and guidance. Ryan listened and adapted to our needs, and did not push the latest/greatest/most expensive on us. He worked hard to find the right-fit plan, phones, and accessories. THANK YOU, RYAN!!!

They were very patient and helpful!!

Professional and great attention to detail!

Had a very pleasant experience today with Julian.. He is very knowledgeable about your phones, service, etc. Very friendly and patient. Highly recommend him. I have been coming to your Park Ridge location for years, and he is the best sales person I have had.

Compliments to your store. Julian, Sarah, and Drew for fabulous customer service! Had a terrible issue and they helped me for hours on this problem. Julian in particular got in contact with the tech department to help them understand my issue and he spent hours with me helping. Julian, Sarah, and drew had great patience and were so professional and helpful. Love this store!

Hello,I was at your store today with my elderly mother to purchase a new phone. We were both dreading, and even put the purchase off, as we know we are not text savvy !I had the pleasure of being helped by Austin and Sarah.You have two very Exceptional employees. They were very helpful, informative, and extremely patient.First time I’ve left a cell store feeling like an appreciated customer!Hope you’ll do all you can to keep employees like Austin and Sarah and use them as the example of great costumer service.Gigi!

Helpful employees. I went in for an upgrade and the process went relatively smoothly. I felt the employee I was working with didnt know the answer to all my questions, but I think he might have been a new employee.

Julian, Sarah and Karl were all so fun to work with! They helped me pick out a phone that works best for what I need and even helped me pair my new phone to my car! Best Verizon around!

Julian was awesome, continually providing me with help. While my phone was upgrading. Julian also assisted another customer. When I asked his other staff worker a question, he told me, as I became frustrated with the process, My shift starts in 7 minutes, and then walked away. Julian was extremely patient and helpful. He deserves a raise! Thanks Julian.

Excellent customer service from Drew. My husband and I came into the store wanting to upgrade my iPhone 6, but ended up upgrading his iPhone 6S as well. We were able to upgrade both phones to XRs because Drew was able to get us on a more affordable plan (Start Unlimited) than we had before. Neither my husband nor I are tech savvy, but Drew was incredibly patient, explaining the basics in some cases. He kept the store open for 40 minutes past closing time to finish the transaction and get our phones set up.

I came here to replace a phone that kept freezing on me, no damage just software issue. Andrew has been helping us for 2.5 hours, very patiently tried to get a replacement phone and explan to insurance people I should not pay a deductible, went between 2 companies and was transferred 4 times. Finally he managed to reach the right person and got me the replacement phone. The store closes at 8 but he stayed with us for an extra 30 minutes. We always have a pleasant experience but Andrew went beyond the five stars I am able to give. Thank you so much!

During the pandemic they have been very helpful over the phone in person. Their location was open and able to do everything I needed done.

Was referred here by my friend Jan, and I was not disappointed! Karl was absolutely wonderful and helped me switch from tmobile. Thanks for all the help!

Came in because I had an issue with my phone and Sarah was so helpful! Helped me and my wife pick the best phones for us. Highly recommend this store

I live coming here. They are very patient and passionate in what they do. I worked with Julian and he is wonderful. If I could give 100 stars, I would!

Karl is the best!!! He is So helpful and patience with all our questions. He helped us out to get the best deal. Definitely ask for Karl when your need to come in.

Terrible experience when I went in to transfer phones and add two new lines. I know there was a quite a bit I was looking to do and it was very obvious that the salesperson, Andrew, knew this wasnt going to bring him the commission as if I was purchasing a new phone. He was very condescending, unhelpful, and unfriendly. We had already had all permissions needed to transfer my old phone number to the new line. I ended up calling tech support and the guy I dealt with over the phone was amazing. I have bought many a phone and accessories through this authorized dealer but never again. I guess this goes to show you that the authorized dealers are not the same as the Verizon stores.

Karl was so patient and helpful! He took time to help even though I bought my phone in another location that didnt explain how to use my phone. Best location Ive been to!

Came awhile ago to this Verizon location was so disappointed with the service. I came today to purchase a new phone was so happy with the service Sarah provided. Would recommend this location to all my family and friends.

Julian gave me excellent service. He earned a 10 plus. It was a difficult situation with my phone and he handled it with courtesy patience and professionalism. You are lucky to have him as an employee

Julian was great! Glad I came to this location and learned about all that they do for their communities!!! Great experience!

Thanks for all your help today guys!

Had a wonderful experience with Julian. He was very professional and kind!

Sarah was great! Helped me get on a better plan and a new phone. Highly recommend

Great store and great people! Glad they were open to help me during the pandemic!

Sarah was amazing! Helped set my son up with a new phone. Highly recommend this store!

The representatives here are amazing! I live in Iowa but come here whenever Im in town just for their service! Great store!

Highly recommend this place! Julian was very patient and explained everything clearly! Very satisfied.

Excellent service and Julian was wonderful! Helped me start up service and was very knowledgeable! Highly recommend this place.!

Came in with a few issues with my phone. Sarah talked with me and helped me pick out a new phone and solved the issues i was having. Great service!

Sarah was great helping me with some issues i had on my tablet. Awesome store

Sarah was very helpful setting up my email and helping me reset my passwords. Great service

Karl is the best! I was in a crazy rush in need of a phone as quick as possible for work, and he got me up and running in no time!

Park Ridge Verizon store is outstanding!Each staff member acknowledges you as you enter their store.Customer service is first rate, they take the time to explain your phone and any other questions you may have. I highly recommend stopping by to see firsthand for yourself.

Sarah helped me set up mine and my daughter’s phones successfully with much support! She was lovely!

Karl was great! Happy I stopped in today to get a new phone!

Sarah in Park Ridge assisted me today in setting up my new IPhone. She was terrific! Highly recommend!

Karl is the best! Made upgrading a breeze and got my son a gizmowatch for his safety! Best service around!

Sarah & Austin helped me understand my bill in 5 minutes when customer service and all 5 reps couldn’t or wouldn’t help me with my $300 bill despite being on the phone for 2 hours.

Sarah was very helpful in setting up my new phone.Highly recommend this store!

Excellent service and very knowledgeable! Had a great time working with Julian!

Loved my experience at this Verizon..Karl is amazing To work with he helped out from when we walked in until we were out the door.

Excellent customer service and very professional! Highly recommend working with Julian or Karl!

Came in with my son to switch carriers and sarah was so helpful. Really made making the switch easy!

Love coming to this place! Julian was very helpful and efficient! 10/10!

Fantastic store! Extremely helpful bunch of guys!

Karl was amazing! Very patient helping me get into my first smartphone!

Drove all the way from Homer Glen just to work with Karl. Karl is the only one I trust with my phones and my account. Highly recommend this location!!!

Did business with Sarah. Sarah went above and beyond in helping me with all my needs and I couldnt have been more pleased.

My dad got me an S10 5G and Karl was the best! He transferred everything and made everything so simple!!!!

Excellent customer service, good offers in place, experts in their field. The experience was overwhelmingly positive. Got a good deal on good phones for the whole family. Ill be returning for future needs as well.

Sarah was so helpful with setting up my phone! Highly recommend

Karl has the patience of a saint! Best guy around and great customer service!

Karl was amazing! Made a hard situation easy with the knowledge he provided!

Karl is always super helpful, and got me back up and running in no time!

Austin was very personable,helpful,as well as knowledgeable. Very positive experience

Sarah was fantastic. Gave great recommendations and had great service

This associate went beyond my expectations and was very professional. KUDOS!

Sarah was amazing! Black screen of death in between meetings and she saved me time and memories! Steller service!

Came in to get a new phone cuz I’m going on vacation soon and needed a phone so I can use it on the trip! Sarah was fantastic! Helped set me up with a brand new phone

Quick and Easy! Karl made switching devices super simple!

Love coming to this place and upgrading my phone! Thank you Julian!

Sarah was great! Helped me reset my password and setup my new phone!

Drew you are the BEST!!!My experience was absolutely Superb!!!! A TCC employee by the name of Drew helped me out immensely! He went absolutely beyond the call of duty. I visited this branch approximately one month ago. My cell phone was malfunctioning. My cell phone was not recognizing my sim card and subsequently I was unable to access the internet or make calls. I was in a geographical area I was unfamiliar running out of time for an impending business meeting.Drew took the time assist me in investigating my phone and calling Verizon on my behalf. He made several calls and we were transferred to multiple Sprint representatives. Ultimately, Sprint agreed to send me a replacement phone. Also, Drew managed to workout a temporary solution which allowed me to have temporary service for a day. Yes!!!Drew was extremely personable and took the time to assist me with out any promise of a return!Drew, you are the Best!!!

Made the switch from Apple to Android, and Karl made everything super easy!!! Will only come to this store from now on!

Karl was great! Helped me out where another Verizon didnt! Will come here from now on!

Came in because my tablet wasnt working properly. Sarah was so helpful and helped me set up my new tablet!

Wonderful service. Recommend Julian!

This is the worst Verizon Store Ive ever been to. I was lied to in this store by the employee and it almost cost me, but I followed up after my visit with Verizon over the phone.I have a Share Everything plan and I brought my own equipment (an old iPhone 4) in to add it to my plan. I told the clerk (Jarod) that I wanted the service to be month-to-month for this phone. He told me that with Share Everything plans, even if you bring your own equipment, you have to commit to 2 years. I questioned him on this and he repeated that it was Verizon Policy.I need the phone activated, so I agreed and he activated the phone. I asked him about Android world phones, and he then told me that all the Android phones that Verizon carries are world phones. I knew this was a lie, so I then questioned in my mind his statement on the policy about 2 year commitments on your own equipment.I called Verizon from the parking lot outside the store, and they told me that it is not true that all their Android phones are world phones, and more importantly that if you bring your own equipment, you can be month-to-month. No two-year commitment.So do not trust the salespeople at this store. Visit another nearby Verizon store. Dont get ripped off at this location.

Great people, very happy with all they did for me.

Julian was super helpful. Transferred all my data for me in minutes on my replacement phone!

Always accommodating,friendly,and helpful! They want to give the costumer the best product for their needs and best deal! They always help me when I gave technical difficulties. Only negative I can say is letting Jarod go! I know hes,moving up the ladder but he real ran that store!

Attentive and thorough customer service provided when I needed to upgrade my phone. It took longer than expected, but they backed up everything first. The one complaint is they charged a $20 setup fee, which could only be waved by calling the 800#, not at the store directly.

Worked with Julian and I loved his customer service!

Karl was very patient with us in transferring everything from our old tablets to our new tablets. He answered all our questions and took great care of us!

These guys were good, however Julian was awful, go see Karl instead he’ll get you up and running in no time.

Always a pleasure coming here. I work nearby and have gotten my last two iphones at this store. Very helpful and a great staff. Thanks again!

Wonderful time working with Julian and starting up two lines!

Sarah was so helpful. Helped me get data back onto my phone.

Helped me with my auto pay issue! Great store!

Karl was able to help solve my phone problem!

Karl was great! Made upgrading two phones a breeze!

Incompetent as always. Brought my phone to check if it will work on Verizon and the guy said it wont without moving a fingernand that I need to buy another one. He didnt know anything about my phone. Guy said they dont have a test SIM card and that he cant know if it will work without taking all my info and running a credit. After me asking for a manager, he said he is the manager. After asking for a name, he asked why I want to know his name. After telling him I will file a complaint, he told me to leave his store. He said his name was Kyle Callari. Different store has a SIM card.

Sarah did a great job helping us upgrade our phone. Thanks!

Best Verizon for business customers!

Each time I have visited this store with a phone problem, the staff has helped me and resolved my problems. They have been friendly and professional while explaining their solutions. Also, they have instructed me about how to solve some of these problems on my own. I appreciate their assistance.

Plesant and professional store, staff very knowledgeable. I highly recommend.

Sarah is awesome!! Helped get me set up with my new phone due to old one having issues.

Karl was absolutely amazing!!! I will only deal with him from now on!!!

Love working with Julian! Very professional!

Beware that this is not a real Verizon store. They do not honor the deals that the real Verizon store does. At the same night, I left this store and went to Verizon in Niles and purchased the phone I was looking for $200.00 less and with a 20% discount in my monthly bill. This fake Verizon in Park Ridge did not want to honor any of these deals that Verizon is offering for trading in your old phone and migrating your number from another provider..

Love coming to this place and working with Julian!

So hated coming in to this location primarily bc staff was Unfriendly and Unhelpful. However today I had a change of heart with Sarah. She reviewed plans, answered questions and provided explanations for certain issues. If her type of customer service is the new norm for this location, we will be back!

Transferred my service and made everything a breeze! Thank you!!!!

Sarah was terrific, informative and knowledgeableHighly recommend her

It was bad almost 4 hours at the store and 2 hours on phone with verizon and 1 hour with outlookphone worked fine when i walked in and new phone and now computer dont work at all for emails...really sucks! cost me 1 entire day of work