Shawna the mgr in Pekin il was awsome showed us how to switch our phone over to Cricket She was patient and understanding. Very professional.

Shawna is the best worker that I have experienced with through any phone company! She is always helpful with anything you need! I got a liquid screen protector from her and she got no bubbles which the last guy had put on my other phone! I will continue to always go to her for my business.

We have had amazing service and they have been very helpful any time we had any phone issues!! They are the cheapest phone service in town! Service is great just about everywhere!!!!!Thank you Cricket Associates!!

Shawna has always been so helpful if she doesn’t have a answer she doesn’t just give up and say she doesn’t know she searches until she has the answer for you. Thanks Shawna you’re great, keep up the good work.

David was very patient with me when it came to helping set up my phone, even though I forgot my password he was able to walk me thru using my new device 😊

Shawna is a great worker and stay organized and the network is amazing so you text anyone

Shawna is friendly and helpful and does what she can to provide a good customer experience. We also appreciate the reasonable monthly service rates through Cricket.

I like this place. They help try to be as helpful as she can. My cell phone is still locked under another provider, so I could not change. Cricket wireless cant do anything about that.

Friendly staff, they were very helpful! Did a great job putting on my tempered glass screen protector.

I like the people that work at the Pekin store. You go in with questions or a problem with your phone and they get on it and fix the issues thats going on. I give the girls in Pekin 5 🤩 ⭐ stars the best customer service ever.

Fast and friendly. Was an easy switch from Verizon at half the cost. Service is very good

Im very happy I switched to Cricket !!! The staff is friendly and capable of answering all your questions. I love that flat rate priced phone plans with no hidden fees or taxes. Such a relief to know how much my bill will be with no sneaky charges slipped in unlike Verizon.Now I do find at times there are some locations Im not able to get service. They do have WiFi calling capability though if you choose to use it.

I went to get my ph. fixed, it worked for awhile & then back to where it was!!!

Very helpful

I needed a great deal and heard from a friend that cricket was awesome. I went in and the guys helped me switch my number over from us cellular (which totally sucks) I was so surprised about how helpful Zack n Sean were with everything and they totally hooked me up. Cricket is the best!

I got a message on my phone to pay my bill when I had already paid it. When I got there I showed my reciet that I paid and she said I owed a $1.00 which I found strange. Never happened before.

Top notch customer service! Pekin store is amazing! Always friendly, helpful, and clean! I love this store! #SmileOn

Love this phone company!! The guys that work here are very helpful and knowledgeable about the phones. Never had such amazing customer service with any phone company til I came here.

The two salesmen were extremely polite and helpful.

Zach helped me set my phone up and explained the way Cricket worked. He was very informative and put my mind at ease. Thank you Zach!

We were trying to switch over from AT&T and the woman working not only didnt know what she was doing, but gave us horrible customer service. We had picked out our phones but then she couldnt get our account number to work. She then started helping other customers and completely ignored us. After spending 1.5 hours there, we just walked out and decided to give the Lincoln store a try. He got our account number to work on the first try and we were out in 40 min. If she didnt know what she was doing I wish she had said so instead of leaving us sit and ignoring us. We will definitely do our business in Lincoln from now on.

Love this place got a new phone couple days ago gave us a great deal

NOT HAPPY! The sales rep at this store lied to my face about an activation fee. I specifically asked if I would have to pay a fee if I switched my phone online instead of in store with them, and he said YES that either way Id have to pay that fee. Well (no) SURPRISE, he lied to me. I called to try to get a credit for being lied to and they said they cant give credits that it is all done through headquarters and told me to call 611. Well wouldnt you know it, the STORE has to credit the $ because they are the ones who receive and benefit from the activation fees, not corporate. Disgusted by the run around and hope to educate others not to be duped by the sales team in the store. They just want you to spend more than is necessary so they get the $/commission. KNOW YOUR FACTS!!!

Staff was friendly and professional. Had some tech issues due to the phones I brought with me, staff stayed 45 minutes past close so I could leave with a working phone. Great experience.

Excellent customer service. Zac was very helpful, got me setup on the right plan and hooked me up with a case! If youre looking for good service at low cost switch to cricket wireless. Stop in to your local pekin cricket wireless!

Love the staff especially Zac he is such a great careing understanding guy and friendly all around

Always a good time talking to Zack, very friendly and helpful. Place is well kept and clean

Amazing speeds, wonderful staff, feels like im talking to a friendcand not just some guy trying to sell me something.

Love the employees they have got to be some of the most likable people youll ever deal with....

I didnt end up going with them because my phone wouldnt port over but they were great people and a reasonable price service

Ive been a customer here for over a year now and Ive always had excellent customer service!! These guys go above and beyond for their customers!! I wouldnt go anywhere else!

The mgr was very helpful in clearing out the junk in my phone. Thanks!

Always have a good experience with the staff they always try to help

WOW!! Rates are GREAT and service is AWESOME.

They truly do notcare about you or their horrible junkie phones. Not the salesppl at fault.. Its the company itself. Twovisits over this pos phone in less than a week and nothing good came out of either visit. IDK NOT recommend this company

This is the worst service provider I have ever had. As well as the staff and the customer service at this store and 611. If you like getting to talk on the phone for three minutes than get disconected this is the right provider for you. If you like getting lied to by their employees at this store than this store is for you. I bought my wife and I two new phones from this location and has been nothing but a headache. Calls are constantly dropped and I do mean constantly. This phone service would be perfect for jails or prison where you get very limited time because you wont be on the phone long before you are disconnected. Ive talked to other people with cricket and they say they have the same problem. Ill have someone call me right in front of me and my phone doesnt even register a call. Or it will say something along the lines this caller is not in the calling zone. Which no one and I mean no one Ive talked to their customer support for hours multiple days can explain. Mind you we live a mile from a tower. Thats it a mile. I call 611 and my phone not physically but however they do it is being worked on by their specialist team. Which they text after Im lied about how long it will take verbatum by investigation, their is poor/low coverage within your location. Dropped calls, and slow/ sporadic data might occur as well from time to time. We do apologize for the inconvenience. The case Wil be closed now. have a great day! Heres the kicker I call before I give them my info and ask how the tower service for pekin il 61554 is they say verbatum that the towers working fine, no outage, no planned maintenance. Get this I have this audio recorded and still nothing gets done about my phone service. If you like to hear mhm, Im so sorry, and lied to constantly by an establishment this is the right provider for you. Ive done everything they have said had my phone pinged to tower supposedly by 611 promised a call back multiple times by the guy since he says to restart phone guess what no call back. Get this I call back wait on hold agian to explain situation and the girl laughs and says the guy who promised a call back didnt even put his name down in computer how hes supposed to. I have insurance on both phones. I get told I can get a phone for free if you mail our phones to them and think they said takes 5 business days or so to get new devices.or you can get phone over nighted but you will be charged security deposit untill they get your old phones. It went something along those lines. Sean the kid who works there says hes never had a problem with cricket and been there about a year. Mind you he purchased an unlocked ASUS phone that was told has cricket service. He also says when I go in there that when I called it didnt disconnect. Acting like Im lieing wasting my off time from work the hours upon hours on the phone with customer service. Heres another fact for you I was on the phone last night with cricket from around 7 pm to around 10 something so I was either hung up on or disconected by 9!!! Different employees each one I said I have disconnection problems so if the phone hangs up please give me a call. I didnt get one call back untill my phone finally died on the 10th! Person who I had write down verbatum the employees named and their badge numbers. So who knows if they will even face any administrative action. One time I called the call center it sounded like their was a party going on and could hear a bunch of loud clapping. Ive had one 611 support employee tell me they use at&t towers but they use a diferent system. Ive asked can I just get two new same exact model phones we have so I dont have to pay anything or go without a phone and still no. The employee Sean when I first got my phone in there just had his friend hanging out in there and telling people about phones like he works there. Zachery did sim swap told us sim card just had numbers on them thats it after asked if would lose anything. I lost my contacts and couldnt be put back on. Much more to write ran out of space allowed...

Great service and very helpful staff

Great help setting up a new phone . Had problems with not reciveing messsages .

Able to fix my problem and didnt have to wait to long!! Friendly.

Awesome

People in store lied about charges and then were rude confronted store manager and he said oh well will never go here again!!

Very professional and answered all my questions.

Wonderful!

Helpful staff