I have been a fan of Mrs. Fields cookies since I was a teenager in Chicago. I thought the chocolate chip cookie would taste as good as the cookies and ordered one for my childs birthday. The presentation was very nice but the taste was not great. Everybody in my family including my child expressed their dislike for the cake. I thought it would taste better than Publix chocolate cookie cakes because of the name and expense. The cookie had no real taste but sugar and no one wanted seconds which is unusual for desserts in my home. I dont know if they didnt mix the ingredients right or what but it was not great.

Bad,bad,bad.... I waited in line for 20+ minutes. Super slow... The employee took care of every one after us. Super bad service 😑

Never fails! Best cookie cakes in town

Located in mall outside macys and across from forever 21.Staff very nice and helpfulSmells delicious cookies greatFrozen lemonade was awesome and ideal on hot day. Snacks reasonably pricedRecommend

Pretzel are not good.Cookies are ok.Service is nice.Limonada taste good.Price are ok.

I don’t know if the same people still own this establishment but lol I have a story. When I was in undergrad I used to work here and it was pretty much my first job ever. I was maybe 16 years old. The girl who worked with me went to Flanagan and basically broke down the job to me within the first week. Pretty simple. What was very odd and kinda funny looking back because at the time, I was actually kind of afraid, but she said we weren’t allowed to talk to eachother and the owners were watching us at all times. She would cry because of how overworked she was (a high schooler) and how taken advantage of she felt. She said the guy was always watching the cameras even after hours and would call her and she seemed to be very anxious around the entire thing which gave me a general bad vibe as well. They were also not the nicest people. The owner looked like a literal vampire and the little Latin woman who worked with him was kinda giving the same energy but smaller. Just not the friendliest or happiest looking people lol. We would work until about 2 ish am, my mom made me quit because I was a high schooler and I didn’t understand it at the times but yeah......this was nuts.Idk if they still work there or if it’s still the same structure but that was odd lol. I wanted to share. Besides that cookies are awesome.

Since this past Christmas holiday I’ve been getting the chocolate chip nibblers. The 24 count to be exact. I’ve been going pretty much every other day for the same order.The staff laugh every time they see me because I’m there so much. And just yesterday I ordered my usual. Sat down at home to watch a movie and began to eat my cookies and I bit into one and began chewing and felt something stringy in my mouth. Of course to spit it out in a paper towel to find a looooong strand of hair that was not mine. I do not have straight hair I actually have dreads. And I’m sure the hair must have been baked into the cookie. Totally disgusting and totally disappointed. Management needs to implement hair nets to cover all hair. I was totally disgusted feeling that strand of hair in my mouth all mixed in with the cookie.

Has a big sign saying “buy 3 get 1 free” but the manager wouldn’t honor it on the items even though the sign is there and other locations honored it.

I have been ordering cookie cakes for over 10 years from Mrs. Fields in the Pembroke Lakes Mall and this is the first time Ive ever had an issue. I ordered a cake, in person, with the manager. When I went to pick up the cake, she was already arguing with another customer, which ended with the customer walking away without buying anything. Then, it was my turn. I asked for the cake I ordered, with this same exact manager the day I placed the order, and the cake was incorrect. Her solution was to scrape off the mistakes or write over them... I asked if that would even look good and she shrugged and said yea, which was not reassuring. There was not enough time to purchase another cake. The whole experience was not what Ive come to expect. Im not paying for these expensive cakes to have them done incorrectly. This current manager is not friendly or accommodating. I miss the old management. I am disappointed and unimpressed.

If I could give 1 start I would have! Horrible customer service! I was next in line and the cashier decided to serve someone who was standing off to the side! I buy from this place often but after that I won’t! Never felt so disrespected as he threw up his hands and said “Well I don’t know who was next”. Rude and unprofessional. What’s the point of a line if it will get disregarded because of a fussy customer? Train employees better.

Omg there cookies are the best I would recommend this place to everyone

It was hard to believe that when my daughter bought cookies that 20 nibblers cost $16 just because they care in a box? No prices listed anywhere? Why not? The employees were quick to run and get the obnoxious manager at the first sign there was trouble at the counter.

Very nice staff excellent pretzels

Racist . It was my turn to order, once I ordered she told me hold on and took the Caucasian couple order fixed there brownie then came back to me. I told her that she basically skipped over my order her response was Oh well . I was so disappointed not to mention I asked for 3 brownies NO ICING . She gave me DOUBLE ICING. She then got very rude and belligerent saying “You people always cause problems” . However I didn’t cause any problem I just told her that she skipped over me.

When I was a kid I used to just stand there and stare at the cookies and drool. Lol. Now I eat them allllllll.

Cinnamon mini nuggets tasted horrible, was cold and chewy.Wont definitely buy from here again.

I love Mrs. Fields cookies but never again to this location! The manager (some tall man) is very rude and dull, (terrible at customer service) he took my order for a cookie cake. The cookies I bought were old and hard. Dont come here, this place is dirty too.

It was awesome!! Beautiful place!

Treats employees like garbage and place is not the cleanest. Managers are rude and disrespectful.

Don’t every shop here they had a roach crawling by the cookies and when I said something I was completely ignored

Delicious cookies and great deals!

Always a wonderful treat

Ok

Great tasting expensive cookies

Rico