Awesome staff, they came through in a huge way! I was on a cross country trip with the family and had a major issue with our U-Haul trailer’s wheel (2 snapped studs). They replaced the studs and lug nuts in less than an hour. Best of all we didn’t have to unload the trailer which would have been a nightmare. Definitely recommend this place. Professional service at both the front desk and from the gentleman who performed the repair (wish we got your names).

Anthony took great care of me! Even when hes completely busy and running behind he keeps his cool and is really friendly. Picking up my ubox was convenient and easy, one of his guys hooked up too!keep up the great work!

Ive had a lot of uhaul experience and this has been bad. I was supposed to have mobile pickup after hours and for for some reason I cant do that. Ive been on hold with corporate for hours with no luck either.Edit: I called corprate to get help and they said I wasnt assigned a rental van. They couldnt tell me if the mistake was from the location or on their end so Ill give them a 4.

The owner is EXTREMELY rude and sexist, the unit locked before 10pm and he called us liars after we waited over an hour for him to call back. Will never do business with them ever again!

Booked a trailer hitch install a week before the install date. the hitch wasnt there when i arrived, but anthony made some calls, found the hitch and got it up here from springfield so i could get on the road.

Very unprofessional drained my bank account for 24 hour rental fee left me with no money I had to borrow money from a friend of a gas back in their truck the manager or whoever is running that place very unprofessional I do not recommend using this U-Haul place

When I was moving from college and was stuck in a pickle the staff was able to help us out coming up with a solution and allowing us to get a truck to move me back home. Thank you so much again. Highly recommend.

Very friendly folks. They have the best prices on boxes and helped choose the boxes that would be the most useful and talked me out of a box that cost more money but wasnt really better than a standard box. The boxes for all sorts of things. They helped me get the boxes into my car. I was able to get advice about the next steps in my move. Very happy with the service I received today.

Very helpful with moving supplies, and it’s cheaper than other places.

Be sure your dollar amount is correct before leaving (if go here)! I was charged for the insurance after opting out. I did not notice until I got to my location that I was charged for it. When I called about it, they said Id have to bring the trailer back, check it in, then out again to correct it. Seemed a little less than trustworthy to me. He did say hed make it up to me next time.... what is the likelihood thatll happen based on the trust factor already established?

I’ve used this location several times. Best selection and prices. Don’t hesitate to pick this location. Make sure you have time as it gets very busy at times.

Started trying to set up things ONLINE at Allen RD location, set up for a 1030 appointment called to see how long it would take and was told the guy didnt get there till 4pm and Id be second in line after another car... which I asked for early time since thats when I reserved a time for... gentleman said hed call another local location it was great they got me in first thing guy there was super friendly did an AWESOME job installing it. The problem came out when the day before on the phone I asked okay is everything transfered over and good and paid was told yes allen rd would send the payment over and weee set THEN when I got there before they started any work I asked AGAIN if it was paid in full and was told yes balance was paid.... to show up to pick it up and be told I owed more that it wasnt paid in full when I checked more then once.and on top of it I selected EVERY option online which there wasnt anything else I could of clicked to add. So unless you want to go use a company that will tell you one thing and charge you more after all said and done DONT use them.THANK YOU TO THE GUY who installed it you were awesome sorry your manager doesnt know what hes doing or how to fully train his emoyees on the computer desk work.

Very unpleasant manager, didnt mention anyfee for adding additional days, and also had to check in when I already did all the online paper work. When i called to ask about the additional day fees I got a very rude guy who explained it to me harshly that I paid for the insurance for each day it was rented.

Please be careful with using your bank card or credit card as they will take money off without your authorization. This alarms me as I will never use Uhaul ever again.

Ive rented about 4 trucks over the past few years from this location. They have the best selection of boxes and trucks and the most stream-lined, professional pickup/return. As a bonus, they are always kind and patient with me, even when Im in my super-stressed-moving-everything mode.

Smooth interaction nothing bad to say about them. They were extremely helpful and the price for the car dolly was good. Im a little confused reading the bad reviews from others as I didnt experience anything negative from the company. Might have been an off day for both parties involved.

This location was not my first choice as there were others closer to me, but nobody had any available trucks for the times I needed.Very friendly staff and quick. Rented my truck and was out the door within 15 minutes. Truck was running w/air conditioning already going. Would definitely come back to this location even if the others were available.

We rented a trailer from another Peoria location on Knoxville, and the trailer, when delivered, had a turn signal out. We were told we had to go to the University location to get it fixed. Anthony at the University location was AWESOME - he came out and diagnosed the trailer light problem (turned out to be a problem with the trailer light controller on my truck) and he did everything in his power to take care of us. One of the few times I have felt like someone really cared for me as a customer! If you are renting truck or trailer in the Peoria area, make sure you use the University location (Behind Golden Corral). Anthony and his guys will take great care of you, and you will waste more time than it is worth working with one of the satellite locations - just go to the MAN first.

I have rented from several U-Haul offices in several towns over the years. They all seem to be understaffed so there is often a long wait to be served. I have found this store, which I have used several times, to be pretty quick-moving for a U-Haul dealer, and the staff are generally friendly and helpful if somewhat harried. They have a good stock of moving supplies for sale or rental, at reasonable prices, as well. Will try to accommodate you if you have an unusual situation. Im very satisfied with Mr. Razo and his people at the Peoria Meadowbrook U-Haul.

Waited over 30 minutes to get a propane tank filled and had to leave. Rude people that ignore you. Went to ACE hardware store and they were very nice and got my tanks filled right away.

Its a busy place for sure but they try hard to treat people right and get people in and out as fast as possible

If I could give no stars I would. Management is a joke and rude. They will make you over pay for everything and then lie about cost and charge more. They also dont keep updated records of truck Inspections. Never go here. This place is a joke and just awful.

Horrible. Very, very rude manager. Very bad communication skills and temperament. Impatient. Understaffed, but the staff that was there was nice, (not management though). You full-out a ton of waivers for them but when you point out damage to them before taking they are aloof. Drive a few extra miles and go to Washington. Excellent customer service there. TIP: always call Uhaul store direct. Their computer reservation system sucks. The stores have little communication between them. Some are company owned ( peoria) and some are privately owned (Washington ). Much better service from mom and pop locations.

Absolute worst experience at a U Haul Ive had. Wasted 45 minutes of my time and they ruined my hitch. Allen Rd. has much better service.Will not come back.

Terrible customer service the manger should seriously consider actually hiring more staff and make sure he has backups Incase some one calls in.

Always very helpful and great service. Same gentleman at the counter every time and he is very efficient at running this location.

Went in hoping to rent a trailer. got Ignored because everyone was too busy talking about their friends torn Achilles’ tendon,so I just walked out. Disappointing considering this has been my go to place for van and trailer rentals.

The store is conveniently located. The staff is knowledgeable, helpful, and friendly. The equipment is in great condition and well maintained.

We have used this U-Haul store many times for work and they have always had the truck size we need and been really helpful.

The customer service at this location is wonderful, very helpful and informative.

The manager has a very smart mouth wasnt pleased at all!! Better luck next time no more of my .💳

I have used these guys twice they were great. i was getting ready to call them for the third time when i saw the bad reviews. i had to voice my opinon....

Good selection of moving trucks, good service, and decent prices.

I only gave them 1 star because it wouldnt let me give zero. I was stranded in Kentucky after receiving a truck with the wrong size hitch after I instructed them multiple times I needed a 2 ball. My trailer fell off of the 1-7/8 ball nearly injuring me and my friend. I then received a late charge for returning the truck late because the setback with the hitch pushed us back 3-4 hours. I will never use this or any Uhaul again.

This place did not secure my car on properly also the man at the front desk was really rude when I tried to explain how THEIR employees did not make sure my car was secure.

I made an online reservation on my phone and thought I had set it up for a one way trip, apparently I had set it for in town. Instead of sending me away, they called around to other locations find a truck that would fit my needs.

Horrible service...they were rude as well. I do not recommend this service to anyone.

Very nice staff. I will use this business again!

Great experience. Seems understaffed but friendly.

They always get u in n out here

Cheapest price to refill your propane tank in town. 15 bucks from empty for a 20lb tank.

Friendly service, knowledgeable staff

Awesome customer service