Just moved to Phoenixville and Im already done with this pharmacy. First prescription went fine, after that not so much. Second prescription they said was ready, then they only had ten tablets and said they would have the rest by Monday. Five days go by, nothing. I call three different times, each time waiting fifteen min for an answer and never got one. I had the prescription filled with a different, reliable CVS 40 min away. My husband requested a refill online and was told after a few hours that they would try to fill it with another medication. No, thanks. Called three times today to check if it was ready, system has no sign of my husband or the prescription (despite the other CVS finding it, second one down). Save your time and patience.

They do not answer their phone, not exaggerating, they don’t answer their phone.They told me my meds would in store on Friday, stopped by to pick up meds on Saturday. No meds, might be in on Tuesday. No communication to me about delay.This meds is life sustaining, not something I can do without. They know this and don’t care.Refused to give me my script so I could go elsewhere.

Love CVS and all of the staff Cory, Rory, Steve, Sharon, Crystal, Taylor the ASTOUNDING PHARMACIST, Vivian, Jackie, Mark and sorry if I missed anyone ♥ 😢

I am not totally comfortable writing reviews, but I am at the point after 2.5 years of literally no change at this pharmacy that something needs to be said.I have some regular prescriptions that have to come from CVS because of my insurance. Whenever I go to pick-up medicines scheduled to be refilled, they havent been--sometimes even 5 days later. I will even call the store to ensure my prescription is ready before coming. They will tell me 30 minutes. Ill arrive an hour later to be told that they are sorry but they need more time. An hour and half later they will close. I come back and the line is over 12 people long because thay are short staffed. I understand delays because of COVID, but this is a regular experience.Often I feel that the pharmacy is short staffed because of one of the pharmacist. I have heard the pharmacist yell at employees and customers alike. Often I find it completely unnecessary, and a bit scary. The turnover of employees is outrageous.I beg CVS to consider taking action improve the pharmacy experience at this particular CVS.

By far the worst CVS I’ve ever been to, and with having chronic illnesses I’ve had no shortage of visits to the pharmacy picking up many different prescriptions over the years. Let me just say, the negative reviews of this specific location aren’t an exaggeration or dramatization. This is by far the most unprofessional and unorganized CVS or pharmacy I’ve ever been to. Since moving to the area a few months back, this became my new local CVS for prescription refills. Each month has been a new problem. Biggest problem has been with refills, saying they’re in stock and refilled, (both in app and when calling to confirm over the phone) and I get there and they either aren’t actually filled or they lied about it being filled and the prescription is actually out of stock. And this has happened in the most unfortunate situations where said prescription is a life-saving medication that was needed immediately (re- rescue inhaler, etc). It’s just unacceptable.

The Pharmacy Manager (Kathleen Wnuk) is issue of this store having a bad rating. She is have major communication issue! As a Manger, she should resolve issues but instead she is causing problem with customers! Kathleen not only rude to everyone also giving inaccurate info to customers. CVS is a big company and will need to retrain their employees how to work with customers! All the bad reviews from Google hope CVS will do something about it! or I dont want to tell others how bad CVS since other CVS store doing a great job. For now I think I have no choice but to find a different pharmacy!

I went to CVS Tuesday, July 20 in the morning to get my first Covid shot the lady behind the counter in the pharmacy was the rudest and most ignorant person I have ever encountered!!! Needless to say I went to a different pharmacy where I was treated with respect! CVS will no longer get any of my business nor my families business!

HORRIBLE CVS LOCATION! Ordered non generic medication (I can’t be on generic and have dr note on file) called to order and girl told me it would be in next day, went to store and they basically just said it wasn’t in they do not know when they would get it bc it is in back order and said my only option was to drive to wc location and hope I got the last one in stock there. This is medicine I need not some non essential item! I cannot believe how rude and unhelpful pharmacy staff was! This is a medication I need every month. I just moved to this area and I do not know what I am going to do! How are they allowed to be a pharmacy?!?!

Came in at 5:01 and refused to give me my prescription even though everyone was behind the counter. Told them it was urgent, still refused. Will be moving my script somewhere else.

The pharmacist, or pharmacy tech, woman with the gray hair, was incredibly rude to my husband. I have auto immune issues and work a hectic job, things get lost in the shuffle, I talked to my doctor today, she said she called in the prescription, my husband said this to the pharmacist or tech, woman with the gray hair, she told him, “she needs to read better!” What kind of thing is this to say? Especially when you’re in the business of health care?! Disgusting.

Close pharmacy at 6pm and at 605 would not help

The women who work at the pharmacy are incredibly rude and need to learn how to speak to patients. If I’m asking you a question, why am I receiving attitude before getting an answer? Horrible customer service. Not getting my prescriptions from here anymore.

Taylor the pharmacist was one of the most helpful people I have ever dealt within this industry!!! Your upbeat attitude and professional experience really shows!!! Keep up the great work.

Ethan was an extremely helpful and friendly cashier! He was quick, efficient, and extremely nice!

Quick advice from pharmacist didnt seem like she cared who her patient was. Make sure when you get advice they speak with you personally. Would not recommend

I waited for 10 minutes in my car by the window this afternoon before someone came to help me. I had even rung the buzzer. Then as usual my doctor office calls in a script at 1:00, I get there at 4:00 to pick up and it isn’t ready. This happens all the time! I’m seriously thinking about changing pharmacies. I definitely wouldn’t recommend this CVS!

Don’t enforce the local mask mandate

My prescriptions come from this place.

I cannot say enough good things about the pharmacy staff here! They are always kind, considerate and helpful! Looking for coupons for the ridiculously priced scripts, and answering any questions.

I wish I could give this pharmacy a -1 star. The WORST customer service I’ve ever seen. They refused to give me my medication that i have been out of for 24 hours, a medication I need it to stay alive. The medication was not filled because of a mistake THEY made and then proceeded to tell me lies about not being able to fill it. The pharmacist ignored me and shrugged me off, while saying he didn’t have enough time to handle my situation right now. Save yourself some time, aggravation and sanity and do not get your medication filled here.

Ive only ever used CVS, as long as I can remember, but each visit since my move to Phoenixville, has not been a good experience.I dropped off a script yesterday afternoon, which I said I would return for last evening.Why, its still not ready, because it had to be ordered and no one even bothered to call me.

I worked here as a pharmacy associate for a few months, and was welcomed wholeheartedly to the team by the manager and staff. Thank you to Crystal, Tim, and Pam and the other staff members who made my time at CVS totally memorable and enjoyable.

Great pharmacy in the area. Great staff

Products are not very good. My family only comes for candy as a treat sometimes but we really dont go very often. The customer service is not very good.

Starting with the outside you can tell this location is under poor management. Cant even see the lines to park! Every time i go in that isnt the last hour before closing and there is ALWAYS a line at the front and at the pharmacy. Ive even seen the manager working the pharmacy multiple times. I no longer use the pharmacy here due to multiple issues with bad customer service. I avoid this location like the plague if i can.

The Pharmacy Manager (Kathleen Wnuk) is hostile as well as most the employees in pharmacy ..especially the greened haired one. Other employees in pharmacy are being bullied by the Pharmacy Manager to the point where we apologized to the woman ringing us up. Additionally, the Pharmacy Manager is completely incompetent and on top of yelling at us, she gave us inaccurate information on medication. The entire environment is unprofessional and completely unfriendly to customers. I honestly feel bad for anyone who comes to this location and relies on the opinion of the Pharmacy Manager.

Horrible customer service.

Kathy B at the pharmacy is extremely rude. I walked up to her register asked how her day was going and then she proceeded to roll her hand as to tell me to “get on with it”. I had to come back again as I waited for the prescription to be filled, I stood about 5 feet back from the counter waiting as Kathy B was with a customer. After she was done with them, she looked around and said well no one is in front of me no one needs help.

Is and joy shopping at CVS with the front end staff there are helpful kind and enjoyable You have a great crew with the front end staff

Pharmacy employees are very helpful. Clean and organized store. Does not have a clinic.

I give 5 stars to the employees at the front registers. I give 2 stars to the purple or green colored hair woman at the pharmacy. She is the most ignorant employee here that Ive ever encountered. It doesnt matter if Im at the drive thru or walk in the store to purchase my prescription. Ive complained before about her but its apparent they did nothing. I know for a fact the pharmacist can hear the way she speaks to customers. Ive been there when shes been rude to other customers as well. One more rude comment from her and I will go to Walgreens.

One employee and the manager was all the staff at 330 in the afternoon, pharmacy associates as well,fully stocked,clean and the employee who waited on me was pleasant .

Saw the review about the woman in the pharmacy with the green hair. Got to concur. Really rude and unpleasant. I had stopped going to this pharmacy because its always been a rather grim experience, but I decided to give it one more try, and encountered her. Wont be back again!

Very nice staff

All employees of pharmacy need to take a customer service class, this place keeps getting worse and worse they should just burn it down and start over

Pharmacy Staff could use Etiquette Lessons

Service is typically fairly fast but the employees are not very welcoming.

Cool place!

They usually have the cheapest prescriptions

Amazing

I called for help with a problem that they themselves committed, a woman answered, what a despicable woman answered me very badly and I threw the phone, one is not to blame for their problems, they would see to dismiss people so badly educated. wrong