Having already viewed the low mileage 2018 Ford Explorer on All Star Fords internet sales site, sufficient information had been provided to encourage me to visit the dealership. Brief straightforward conversation, and a short drive of the vehicle, with Lance Jorgensen resulted in the processing of a contract for sale. Case Amoni concluded the financial side of this encounter. Their in-house accommodation of my funding sources, competing with Ford, all close in comparisons, resulted in a wrap up of our personal interactions after about 2 hours. At 68, I can push the limits and embark on a lot of storytelling....but, I needed to go to work! These are two good people at All Star Ford. Honest and direct; do not waste their time if you are indecisive! I approve of what I write.

When I tell you that Im beyond happy with my truck I cannot express how much Jhosseline helped me and my fiance get out of a terrible deal I had with another dealership. She was very kind and motivated in making sure we are 100% happy with our new purchase. If you are in the market for a new or used vehicle, please see Jhosseline, she really makes dreams come true!

Dan went above and beyond! This is how buying a car used to be. Very honest and transparent with everything. Delivered my new Tundra right to my front door! Thank you

Worst place ever ! Didnt fix my car caused more problems and want me to Pay to fix it,Definitely should replace the manager for hanging up on customers

Would not recommend!! staff is very rude and unprofessional. zero to no customer service. All they want is your money and thats it. I would not be returning here again!!!!

We recently bought a new Explorer from this dealership. This dealership was outstanding in so many ways. Eddie Cervantes gave us a great deal and made the entire process smooth and easy from start to finish for my whole family. I would definitely recommend him and this dealership and if/when we buy again we will be back.Ps: Super kid-friendly dealership. They gave my kids balloons, coloring packages, stickers, and toys to play with. They were so accommodating and family-friendly.

Do not go here!! They are rude and all they want and take is your money! I bought a car here and less than a week I noticed I was missing carpet and tire keys . When I called to let them know some punk kid named Cajun or Kayan Kayen. Was super rude me. I will be trading on to another dealership never again and I will never recommend toy friends and family!

These guys were great! i didnt want the whole typical car-buying experience where you don;t know if you are being ripped off. Olivia was very professional, prompt in answering my questions, responsive to my feedback, and really cared that I was completely thrilled! And this new Escape is awesome! Here it is in my driveway!

Jhosseline was the BEST ever. She was so patient and listened to our wants and concerns. She exceeded all of our expectations. She did such a great job.

Great purchase experience. None of the high pressure tactics that you see elsewhere. I would highly recommend All Star Ford

I had the pleasure to work with Brian Perrigo at All Star Ford dealership. I have been leasing Ford Explorer for 5 years and this time has been my best. Brian gave the deal I wanted. It was a very easy process to get my new Ford lease. I have decided to drive 70 miles and it was very well worth it. Best customer experience. Thank You Brian!

My fiancé and I came to All Star Ford to look at trading in his SUV. We had every intention of just looking (yes, that’s how it always happens 😁), we met with Rob (aka Jimmy Jack) and he was able to help us find a truck with all the bells and whistles we were looking for. Before we knew it, we were driving off the lot with a beautiful truck! Thank you for the great service!

We recently dropped off our car thinking taking it to the dealership would be best and that was the biggest mistake! All star Ford had our car for two weeks and did nothing but tell lies. They lied on the warranty company thinking we would not follow up. We would drive by to check on the car and it had not been moved from the spot. We had to call to get ANY updates which was useless since they were being dishonest in their responses. We decided to remove our car from All Star Ford and take it to a repair shop listed on the warranty website and before the end of the day they called with an update. We also just verified the items All Star Ford listed they had completed when we picked up the car and paid $200 for a diagnostic they had not done anything they listed. I would not take a child’s hot wheels toy car to All Star Ford! Very disappointed!

Chris Fazel is a credit to your business. Very knowledgeable and I appreciate his efforts they made a huge difference. Hops met me before open on A Sunday morning just to make sure I found the truck I wanted. Both gentleman did a great job and im ear to ear smiles with my truck. Definitely earned my business and made a loyal customer.

Please beware of some people here at this dealership!!! **Long story** . I use to work at this dealership. I helped my mother in law get into a 3 yr lease on a Ford Focus SEL. I ended up leaving the dealership and moved out of state. 3 yrs later, her lease is up, and so I have her go back to All Star Ford so that she can buy out her lease. I live out of state so I could not go into the dealership with her to take care of the buyout transaction. I have her meet with one of my old buddies Jesus. (If you need a salesperson to deal with, please ask for Jesus! You will not regret it!) Anyway, Jesus helps her fill out paperwork and then she goes on to the Finance Manager. This is where you need to beware! His name is Chris. If he is your finance manager for your deal, PLEASE, PLEASE, PLEASE, ask him to break down exactly what is part of your monthly payment! They offered my mother in law a deal where she would be paying somewhere around what she was paying while in her 3 yr lease. The problem is that he didnt explain that she would be paying that payment for an additional 72 months on top of the 3 yr lease she was getting out of. Total of 9 yrs she wouldve paid on a Ford Focus!!!! They told her about her payment being similar to her lease payment so my mother in law was okay with it. She is 63 years old and she has never dealt with a dealership by herself before so it was hard for her to understand everything that was being told to her. After she left, she sent me her contract and that is where I saw how much was thrown in. I saw that a $2500 service contract was thrown in and a $1,500 charge for Simoniz and Star Guard was thrown in Plus the taxes on those charges. I called the dealership to figure out what is going on and the sales manager gives me the run around (of course) and tries to explain to me how everything was explained to her and that she knew exactly what is going on. I know my mother in law and she is very polite and will not cause a scene or question something a finance or sales manager tells her. She felt a bit weird about all the different numbers they were throwing at her and that is why she showed me after. Then I called the actual Finance Manager (Chris) and he tells me Im wrong and that he explained everything to her and that she knew exactly what she was doing. She then goes in to the dealership and tells them to cancel all of the extra stuff that was added on. She calls me after and tells me that while he was cancelling everything, he says I think your son in law thinks youre senile. Are you kidding me?!! I wish he wouldve said that to my face. He also tried to convince her to keep the $2,500 extended warranty because of all the old problems with the older model Ford Focuses. How they had bad transmission problems and trying to use that scare tactic on her. I am blessed to have such a wonderful relationship with my wife and all of her family! Never had any problems with any of them. I just wanted to make sure that she wasnt being taken advantage of! Sorry for the long post but please if you deal with this place, Please ask for Jesus the salesman! He will take care of you! Beware of Chris the finance guy! Im not saying the service contract was a rip off or anything. Its definitely a safety net but just know what youre buying. That Simoniz and star guard is a joke. They charge you a crazy amount for those.***UPDATE*** After leaving a bad review, my temper has gone down and Staci reached out to me to help me with the horrible experience. The dealership is great and I still recommend anyone who is seriously looking for someone to help them with a purchase, please ask for Jesus! Just beware of Chris the finance manager. Make sure he explains every line on the contract that has a charge. Anyway, 5 stars for the dealership! Thank you Staci for reaching out to me! That really helped!

My salesperson, Jesus has excellent customer service skills. He was NOT rude or pushy, he Answered all questions, gave a bit of advice, a real pleasure to do business with. Overall my experience from start to finish did t take long and the other folks there were helpful and polite. I would strongly recommend buying from AllStar Ford! Thanks y’all! Loving my Fusion!

I had an excellent buying experience with Brian Perrigo. He sent me the quote in writing before coming down to dealership and transaction went smooth. Brian offered me a great deal and I am really happy with the 2018 Ford F-150. Highly recommend Brian Perrigo and All Star team.

I had an unbeatable car buying experience with All Star. Not only did they have a huge selection of cars, but my salesman Traevon was so dedicated to finding something that exceeded my expectations. I also got to work with the manager Jay who was very professional, informative and helpful. Together they made the process so quick and easy for me which is always a plus. I walked into the dealership with my heart set on a Hyundai Sonata, and I walked away with exactly that. Traevon made sure I got what I wanted and it turned out to be under my budget which was fantastic. They showed me the definition of world-class service.

Had a great experience with Brian Perrigo! He got me a great price through TruCar, and Im 100% happy with my purchase. Service was excellent.

Do not go here unless your time means nothing to you and you liked it to be wasted Whittier chuchito Park its like 2 minutes before closing time walk in the door lady told me register was already closed and counted and I even called and let them know that I was on my way that I would be there before 5 very lazy and unprofessional if youre looking for good service go to Concord Ford and to come to find out when I called the Concord store because they close at 6 an hour later I found out that the Pittsburgh store didnt even have the right part for me they were going to sell me the wrong part dont waste your time go to Concord

All Star ExperienceI got connected with All Star Ford through a TrueCar referral last winter. I was looking to custom order a GT 5.0 Mustang. Brian Perrigo, the internet sales manager responded to my inquiry. Through TrueCar I was referred to several dealers. Brian and All Star stood out.I was looking for a good price - like everyone - but also wanted a seamless buying experience. Brian offered a competitive price and kept in touch regularly during the wait for delivery.My delivery was flawless, from a tour of the service department, vehicle orientation and an efficient and informative signing with the F&I specialist. I was on my way with my new sled in short order.I’ve referred a few fellow Mustang fanatics from the Mustang6g board to Brian and look forward to doing business with him and All Star Ford in the future.

I did the home delivery with Allstar Ford and was very happy with the process. They brought the car to me for a test drive then came back with the paperwork the following day. i love the process...make it easy and go with the guys at Ford..

Marshall was great! We just purchased a new van for our fleet. He did a great job following up with me throughout the process.Thanks Marshall, love doing business with you will talk again soon!

I worked with Bob Speary in internet sales. He was warm, personable, and made this a fantastic experience for my entire family. I would fully recommend All Star Ford and Bob to all of my family and friends.

Danny Madonado and Staci Hardt as well as others really worked hard to get us the right truck and to get everything setup how we needed it and worked to get everything done quickly. Danny listened to what we were looking for and found the perfect truck there at the dealership. The whole team moved us through the test drivev, purchase and set up process as fast as we could hope or expect.

I purchased an F-150 from Olivia. The truck I wanted wasnt in stock, but Olivia quickly found it and delivered it to personally at my home. The price was right and her service was exceptional.was the finance manager. I wasnt planning on financing the truck, but he showed me how to save even more money by financing. Great service.UPDATE: The truck was delivered with 125 miles and I owned the truck for less than a week when I discovered a nail in the sidewall of a tire. The tire could not be repaired. Now, well never know whether the nail appeared before or after I took delivery, but Sales Manager Cruz was more than fair in agreeing to cover the repair.

Gary is the best!My wife and I recently needed to purchase a new/used vehicle and we were not really looking forward to it. We found a Fusion online that they had listed and submitted an inquiry. Gary promptly responded and we set a time to go view the vehicle. When we got there, Gary immediately showed us the vehicle we inquired about and we went for a test drive. We have been thru 4 vehicle purchases and each and every time, the salesman always tries to up sell you and sometimes you end up with something you didn’t necessarily want. Not in this case. We told Gary exactly what we wanted and he delivered. No bologna. Any time we ever need to buy another vehicle, it will be from Gary. He is the man! He even called us a week after to check on us and see how everything was going. Everyone at All Star Ford was friendly. The lot has lots of options and a clean and comfy show room. A big shout out Phil for his creativity in helping us structure our deal and Ms. Velez in the finance department. Love our car, love this store, and we love Gary! Thank you!Mike and Bonny

So happy with my car! This is the second car I bought with Tuli. Tuli was very helpful. I met Tuli two years ago when I bought my used car from Ford. I came back to Tuli because he was awesome the first time and this time he was great. I am very happy with Ford. Kenny C. the finance manger was awesome. He was very helpful and made sure I was getting the best deal for my car. Tuli and kenny make an awesome team.

As a first time car buyer, this place exceeded my expectations! Great place to get a ride!! The staff was all very helpful, and there was no pressure to make a deal I wasnt comfortable with. My salesperson, Danny C., presented me with several options, and when those didnt pan out he was very helpful in showing me additional options.I left with a great car and piece of mind. I would highly recommend this place to anyone who is in the market for a new/used car.Thanks to the All Star Ford Team!!- Nick

I can not say enough about this dealership. Best experience ever. We purchased a new car from Bob and he was so amazing. He took his time with us and answered all our questions. Kenny Linton is also amazing there. The team is more than helpful and again we are so happy with our experience.

Came here to get my First car and of course as everyone wants is to own a car as to buy so I looked around. Caught my eye on a car and before all this I was told to Lease is better which of course I ignore that subject but as later we got to the payments of the car that I picked to have. It came out expensive even though it was a low total cost so they brought up the subject for Leasing again and I listen this time but next thing you know I own and brand new car and low payments every months . How awesome is that... they have great customer service all to Bryan Salesman.Thanks All Star Ford

Huge thank you to my 2 car advisors hops ( super energetic guy) and Garett for taking care of us and being so patient in the process of buying a new car of us we really appreciate it I would really recommend those 2 if you are looking to buy a car.

Wow! What a great experience! I wrecked my work truck and Brian P. was able to set me up with a new work vehicle within ONE day. They also have a great selection, which I was very surprised at! Will definitely come back here first for the next vehicle I purchase!

Horrible Dealer, from sales to service! Now I prefer driving to Bill Brandt Ford in Brentwood.

Brain was awesome! He took the time to make sure the deal I wanted came true. Got in early and he helped ensure a smooth and easy transaction. Highly recommended!

Quick and easy. Fair pricing on vehicles and great customer service

I had an issue getting in contact with the financing office so I decided to complain. I was then reached by Stacey from customer relations and she assisted me 100%!! She was quick, answered all my questions, and gave that excellent customer service. I can for surely say that they have an excellent customer relations department! I am now 100% satisfied with my purchase, and thanks to her I feel confident thatI wont ever go through that situation again.

I am absolutely blown away by the 5 star + service that I have received from my friends at All Star Ford. They go above and beyond what is normally expected of an automobile dealership. They make it their mission to treat their customers as family, ensuring that, whether it be parts, sales or service, you are well-taken of. I am so grateful.

This was beyond the best experience we have had buying a new car. Brian Perrigo made the experience very pleasant and quick! It was a fresh of breath air to have someone so nice help and not feel forced or pressured to buy or even look at a car. We will come back for sure to get a new car when the time comes. Thank you again Brain and all star Ford for the best experience around.

These guys are Amazing!! I needed a car so badly!! These guys did everything in their power to get me and my Family into a car and They sure did I cant thank them enough. So if your looking for a car go see Steven Hopkins that man is awesome!!

Purchased a ford edge with Danny.. well, Danny and the manager (I am blanking on his name right now) - really great experience. They worked with me, took their time, and had absolutely no pressure to buy my vehicle. Even the finance guy, whose name is also escaping me, was incredibly courteous and helpful. My grandparents were with me and were treated with nothing but respect, which really meant the world to me. I also had both of my kids there, and the play room made it pretty easy to get through the long process of purchasing a vehicle. I really appreciate everything they did for me - and even better yet I got AN AMAZING deal on my car. I will definitely return for another purchase through Danny. Ive never met a car salesman that made me feel like he wasnt screwing me over, but I found one, and will return when its time to buy another vehicle. Thanks, All Star Ford!

Jesus, my salesperson, gave us excellent costumer service!

Bad service and communication. You cant make this right anymore as I sold it. Paid you 30k cash with an over 45k trade-in. U scammed me for the rebates. Then gave me a free oil change but when I came to use it, u accused me of counterfeiting it because you customer relations fail to sign the certificate. She failed and customer is accused. All for 100.00. Waited for parts with no call back, took 4 months to get a simple missing plug cover. Took 2 months for a replacement cigarette adapter plug. So Done with All star Ford. Now you want to make it right?

Hastle free experiences twice. When they promise something they deliver. Be direct and they will be direct with you. Yvonne say with me until papers were read and was very pleasant.

So I went to Future Ford of concord as well as All Star Ford in Antioch. And I must say that my experience at each place was absolutly night and day. All Star Ford in Antioch was a pleasure and a Great buying experience. From the sales person who helped me, to the manager to the finance guy! My first car buying experience and they made it fun and easy.. I would Highly recommend All Star Ford!!

They were amazing!!!! I brought my car in to have my battery replaced and my husband noticed some corrosion on the battery cables. So I made an appointment for a Friday. Ricky handled taking care of my car and he also got me a rental car. It turns out my battery was defective and it had a crack in it, which led to battery acid every where. They took the time to get all of it cleaned up, which was no small task. My car had to stay a couple of extra days because of the clean up. I didnt mind because they took the time to do things right and to prevent any future damage. I didnt get the technicians name, but I wanted to say thank you for your hard work. Ricky also extended the rental car for me. I would actually give them 10 stars if I could, thank you again and I will continue to do business with you in the future.

Giving All Star Ford one star is overrated. Be careful when dealing with this dealership. They will sale you things and then act like they installed them and they don’t. I purchased the lo jack system and went and had it installed. Service dept said everything was installed and great. Someone tried to break into my car we went to contact lo jack the device and system was never installed even though the dealer had the car for the whole day. Now the “customer service” people toss you back and forth from one another oh Janice said she emailed you or called you. No calls no proof showing they respond. Besides liking the car and Bob internet sales everything else has been horrible with this dealership. An oil change can take almostTwo day here

Salesmen Anthony did a great job with my purchase of a 2018 Focus ST. He was fast, efficient, and friendly. I would recommend anyone looking to buy a Ford to go see Anthony. Thanks again !!!

This is our second time leasing a car from All-Star Ford with the help of sales director Brian Perrigo. We had a great first experience leasing that we decided to come back a second time. All-Star Ford knows how to take care of its customers, as exemplified through Brian’s assistance in our purchase. I am happy to get another good deal and nice car from All-Star Ford! Come check out All-Star Ford and Brian, they’ll take good care of you.

Brian Perrigo contacted us first informing us our lease was ending soon. He offered us many options which came to comfortable monthly payment. He worked his magic. My wife got the car she wanted and payment she could handle. Great customer service and very personable.. Thanks Brian!!!!

Its great place to rent a car. Friendly people

This buying experience truly changed our outlook on the car-buying experience! Top notch crew at All Star Ford - thank you, from Will and Tom in sales, to Kenny in finance, and Staci in customer relations, through to Candy in service. Thank you all for a great and fully satisfying experience!

I just bought the new 2016 beautiful Ford Flex! Great customer service and wonderful staff!! Very happy and love my new SUV/minivan. Not sure if Im spelling it correctly but the salesman who helped me was Tuli, I hope I am because he is excellent! I highly recommend All Star Ford!

Tuli did a great job helping me get my F-150, excellent service! He was willing to give me all the time I needed and answering many of my questions. Very honest and respectable service.

I brought my wifes expedition in to get it serviced was treated with professionalism from the time I walked in from the time I left always kept me updated on everything that was going on great staff looking forward to going back,Tim Anthon was the best, great customer service

There is nothing good to say about All Star Ford. I have had problems with them over the past few years and every few months I decide to give them another try. After the most recent car buying experience I will never go back and never suggest this dealership to anybody. My family owns nothing but Ford vehicles, currently we have as a family, 2 Mustangs a 1967 and 2016 GT, 2015 Expedition, 2 F-150 2014 and 2016, an F-250, an Edge 2017, Focus 2015, Fusion 2015, and Fiesta 2014. We love Ford vehicles and have bought them from different dealerships, All star Ford has no customer service skills between the staff and managers. When going into buy a Certified used Edge, we asked if it was a rental car and were told that certified vehicles only have one owner. We again asked another 2 people that were also helping us if it was a rental and both said no. So we purchased the car and got home to only find out that it was rental. I called the dealership and they made it up in reducing the price and giving us weather tech mats. My problem is not that it was a rental, I would have bought it either way. My problem is that I was lied to 3 times about it. A week later I went back to pick up the weather tech mats and had a concern on the recently purchased vehicles weather stripping, it has been falling off in the back seat wheel well. When I asked Stacie the Manager about what can we do that will fix that issue. She started confronting about the over the phone survey I received and saying that they generally do not like helping people who give them bad reviews. I did not want to discuss the review I left, I want what I bought fixed. She was very short and rude with me and was telling me how disappointed she was in me. I do NOT appreciate her attitude and the dealership as a whole. Very disrespectful and would not suggest to anyone.***I have had problems with service also, different review already posted***

My husbands work truck died and Brian P. helped us get him a new van same day. He was easy to work with through the whole process and wasnt pushy at all. I would definitely recommend him if someone was looking for a new Ford.

It was a pleasure to do business with Brian Perrigo. He gave me a great price and was a man of his words. I would gladly bring my business to him the next time Im in the market for a Ford. Highly recommend him.

All Star Ford is a great Dealership! Brian Perrigo made the whole experience great. Great customer service, he followed up with me to make sure everything went smoothly. He even remembered my daughters names making them feel right at home in getting our new car!

Got a great deal on a Internet priced F-150! Working w/ Brian perrigo and the staff at Pittsburgh Ford was easy. If you go the Internet route, the pricing is really low... not too much negotiation needs to happen

I worked with Brian Perrigo for the Ford Explorer I wanted to lease. Amazing service end to end, right from the online quote, to the options I needed and the final delivery of the vehicle. Brian was great through out the process to help answer my questions and he didnt try to oversell. Certainly recommend him!

Came into All Star Ford after finding a Mustang that I wanted on the internet. Brian the Internet Sales Manager was a great help and really made the purchase easy. He answered all of my questions quickly over email and the in dealership experience was really smooth. I highly recommend Brian if youre looking for a new car.

We recently bought a new Explorer from this dealership after shopping around A LOT. This dealership was outstanding in so many ways. Brian Perrigo gave us a great deal and made the entire process smooth and easy from start to finish for my whole family. I would definitely recommend him and this dealership and if/when we buy again we will be back.Ps: Super kid friendly dealership. They gave my kids balloons, coloring packages, stickers, and toys to play with. They were so accommodating and family friendly.

Brian Perrigo helped me and my wife out a lot when searching for a new vehicle. I normally hate walking into dealerships, but Brian made the process warm and inviting. He was honest and informative. Id definitely come back for future purchases and recommend both Brian and All Star Ford to anyone in the market for a new vehicle.

Great customer service. Highly recommend this dealership if you’re interested in purchasing a Ford. Brian Perrigo was an excellent sales associate. Honest, straight forward and presented the vehicle in the best possible way!!

Came into All Star Ford after searching for a truck. With the help of Brian Perrigo, was able to locate a great truck that fit with what I wanted. Brian was awesome at assisting me and taking for a test drive. The staff at All Star Ford made buying a truck a great experience and worked with me patiently to ensure I got into the truck I wanted. Overall was a great buying experience.

I had a great experience at All Star Ford. Brian Perrigo, the internet sales director, was super helpful. He was ready to roll when I showed up for my appointment. Showed me the car I was interested in and negotiated a fair price. I appreciated how transparent he and the other guys at All Star Ford were with all of the pricing info, and it was overall an easy and smooth experience.

Do you need a new vehicle? Check out All Star Ford. If you want to get a good deal, make sure you ask for the discounts and rebates that you want. We like this Ford dealer because their service is great and staff are friendly.

Shopping for a Mustang GT led us to several dealerships in our area. Some were okay, and a couple were stereotypically bad. All Star Ford is definitely the best. Brian Perrigo and Viva Velez are two of the nicest and most helpful people in the car biz. They were very patient with us and went out of their ways to find us exactly the right car without playing games and trying to take advantage of us. If youre looking for a Ford, this is where you want to go!

I rated 5 * at first based on my first day experience with dealership, but once vehicle is sold they are least bothered about promice made during deal and I am still waiting for some of the items to get deliver. Contacted many time but no proper response. Hence, changing my earlier review. It been 3 months am still waiting registration to be completed and 2nd key to be delivered? All Star Ford and Ford Motor Company, is it too difficult to get these small things resolved ? Is it too difficult to make sure customer is happy in simple things? Iif not in simple things, how can I or customer expect service in big things? It was . It was my childhood dream to buy Ford and from Nally to ND up in what I am going through. Ford, please listen and fix my issues.

Tuli was an excellent car salesman and helped us every step of the way. Any questions or concerns we had, he addressed them in full details so we understood. He made buying our new car as smooth as possible and even sat in the car with us to explain all of the features that our car had to offer. We left very happily and very content with the service that Tuli provided and as well as our new car. Kenny, the finance guy, had helped the signing of the papers very smooth as well and was very friendly. All Star Ford is a very good car dealership with friendly service and I would definitely recommend anyone buying a new car, to go ahead and head over there!

Brian Perrigo helped my family buy a brand-new great SUV today! He was extremely helpful and super thorough about the whole process. Would highly recommend going to him if youre looking to buy a new Ford!

This review is about my experience in trying to return my leased car.I leased a mustang from All Star Ford 3 years ago and I got a very good service from the sales rep.Turning in my car upon lease expiry was a totally different story. I called in to schedule the return. The person that supposedly handles this asks if Im getting a new lease. I said no I just want to turn in my leased car. He then said he doesnt do schedules. What he wanted was for me to call him half-an hour before I go there because he said he doesnt know what he would be doing beyond those time intervals. I asked what day should I call. He said he doesnt know, just call everyday and dont forget to do it half an hour before I plan to go. I explained to him that I would need to schedule a time off work so I would need to plan way ahead of the daily half hour window hes giving me. His response was, this is the way I do it and Im not about to change that. I was so surprised as Ive never seen worse time management and poorer customer service than what Ive just experience with this dealership. I tried to get in touch with a business manager but to no avail.I called ford credit and they suggested I go to another dealership to do my return. Luckily I found Bill Brant Ford in Brentwood and told me to come in anytime and theyll take care of it. I went in and the entire process was done in less than 15 minutes - Im not exaggerating.So there you go. If you plan on leasing a car from all star ford, go right ahead but just be aware of what awaits you when you do your return at lease end. I suggest you do it in another dealership.

Great dealership. DEFINITELY make you feel like family. Highly recommend!

*NOTE Less than One star-No one at this dealership has integrity or follow through. Its been three weeks Ive been waiting to get my GPS chip. Everyone blames everyone else and there is little to no transparency. I was hoping for more from this team as opposed to San Leandro but that was expecting too much. I will be writing a formal complaint to the Owner, who probably has less concern as he allows this poor level of service from his team/ or he just ties theyre hands. In any case be warned!

Great service! Great prices! Able to help finance and have a good deal with insurance reps, all you need from a car dealership !

Staci all I can say is wow! She is the best and her title fits her perfectly “ Chief Happens Director “ Thank you Staci for everything you have done for me! you have put a smile on my face

I previously purchased a car from here before and it was a good experience. Decided to go back and purchase a second vehicle, the buying process was good but the vehicle wasn’t. Went back and everyone was unprofessional, would tell me to come back, or that they would help me and nothing ever happened. Now fast forward 3 months and still nothing has been resolved, and to top it off a lady name Stacy had such an unprofessional attitude and was of no help what so ever.

Walk up and got yelled at that it was private property. I was rather shocked when it wa 12:10 in the afternoon on a sunday while I can see others people looking at vehicles

Very professional very clean I was very impressed when I walked in and I got help right away didnt have to wait at all

Brian Perrigo, good job! The internet sales department gave us a good deal and staff was professional. Information was very matter of fact and I never sensed any vibe that would make me feel suspicious. If I need another car and a member of the sales team that will maximize potential rebates and work to get me the best deal possible, I would give Brian a call. Thanks

Brian Perrigo was a great help while purchasing our new Ford Fusion. I recommend him greatly. Smooth process.

Had a good experience with a Brian Perrigo buying an explorer. Good price, easy to deal with and stress free. I would recommend Brian if u are buying a Ford. Overall very happy.

Thanks Brian Perrigo for the helpful service in getting my new Fusion. Quick and friendly service to help get the car I wanted at the price the worked. Thanks Kenny for the financing help.

So I went in to the dealership looking for parts the cashier guy was friendly and called out parts dept for me. A gal came up and was so rude and disrespectful to me her tone of voice was so mean and spoke to me like I was stupid! She said she I would probably have to go somewhere else and you know what I did! I went to future ford in concord and they were awesome! Never going to all star ford again for sure! My services will be with future ford from now on. Just over a head light bulb they just lost me as a customer!

My old Toyota Corolla recently broke down, and upon my search for a reliable used car, with less than 100,000 miles I stumbled upon the perfect fit. I met Brian Perrigo, and the sales team and it was the smoothest car buying experience i could have hoped for. Brian and his team worked with me and my family with the financing, and without him I wouldnt have the quality car I have today. I would recommend asking for Brian Perrigo if youre looking for a new or used car in the Bay Area.

Brian Perrigo was awesome! He got me a fantastic deal on my new Ford over the internet then offered an additional discount to get me into the dealership. In the end he was about $1500 lower than my other best offers. Overall their price was lower than the 10 other dealerships I contacted. Best price on the car in all of California. Give Brian a call if youre in the market for a car. Hell help you out to get the best price.

Two thumbs up! Brian Perrigo is our sales guy and he was awesome. No pressure, great coffee and easy to deal with. He got us a great deal on a loaded 2015 Edge Sport AWD. Give them a chance, you will not be disappointed.

The best dealer and sales professionalism hands down to Jesus Garcia thank you so much !!!And Merry Christmas to you and your whole family..

Very Happy with the whole process of buying a new car. I got the exact car I wanted quickly at a fair price. I will shop for my next car at All Star Ford. Thank you. JL

Excellent customer service. Kenny Calderon and Brian Perrigo understood my situation and made it possible for me to get the car I wanted. Thanks again Kenny and Brian!

Pretty darn good service, Greg and Phil are great, price was kind steep but overall happy with the service

Tuli was great! He helped us out over the phone with all of our questions before my wife and I even came in. I could not have asked for an easier time. He made the car buying experience very pleasant. Thank you Tuli!

Pleasant maintenance check. The shuttle can take some time to work around to you, so set a pickup time when you drop off your car.

I recently bought a Tucson, Hyundai from All Star Ford and I had a good experience. I came about a month ago to test SUV and Tuli Taufoou helped me. I test drove a Ford Escape and the Tucson. I like the Tucson better because of the color and size. The only thing missing was a moon roof, which they installed for me so I love it. Thanks!

Very slow working people takes them forever to install or remove things from a car wouldn’t suggest getting work done on your car here.

Amazing experience buying a new truck thank you Steve

My experience at All Star Ford was top notch. Brian Perrigo from internet sales took care of me every step of the way, finding my a great new F150 at a great price. Great service, great price, and a great team. Totally worth the drive.

Jimmy Jack was great! Super friendly, no messing around, got the deal done without any back and forth or last minute negotiations or changes.

Sohail Ebadi and Ghulam helped me very much. Two of the best sales mans I ever have made a deal with!! Very kinda and genuine over all!!! And their pricing was better than any other dealer with good pricing and overall the manager and stuff.