user
Toyota of Plano
6888 TX-121, Plano, TX 75024, United States
Appearance
Toyota of Plano
Comments
Dr
Review №1

I’m so grateful Alex K helped me find the most perfect car for me! He was patient as I took time and a few visits going over all of my options. And let me test drive as many cars I wanted. He was super knowledgeable in every vehicle and I felt very informed before I made my decision. I’m going to for now on only recommend him to anyone needing to buy their next car!

ma
Review №2

Alex kazemi is amazing! He was so patient with my parents and me when picking out a car. He was suppose to leave at 4 but ended up staying until 10pm making sure everything was taken care of and ready to go for me. Helped me find a beautiful 2018 Toyota Camry. 100% best sales person I’ve ever dealt with before. Thank you so much Alex for all your help.

N
Review №3

I bought this car 10 months ago pre-ownedCertified Toyota and I have warranty 12 months bumper to bumperand then suddenly the front bumper full down from the right side we surprised because this car has been fixed it before we buying the car and they are glue it and they never told us any damage on the carAnd when I went there explain to them what happened they told us the warranty is not covered you will have the car 10 months who can give you a quote but will not going to fix it for you for free and we still have 2 months more under the warranty bumper to bumper and also the service manager talk to me in bad way at Plano Toyota so be careful when youre buying car from them they tricked the customers

Ga
Review №4

This was a great experience. I got a great price on my trade & a great price on my 2022 Tacoma SR5. The financing had a good low interest so the payments were very affordable. Toyota of Plano, & especially Bradley Oliver took much time with me to make sure we were happy & satisfied. I would definitely recommend Toyota of Plano & Bradley Oliver.

Je
Review №5

We had an amazing experience with Toyota of Plano selling our used Highlander. We were moving out of the country and had a lot of conditions we needed to address in order to make all the moving parts work. David Greer went out of his way to make it easy on us - and we got the best price of any dealers in the area by far! Thank you all.

Jo
Review №6

I am a first time buyer and it was an awesome experience! Roberts patience with us was extraordinary. Ill be recommending Toyota Plano to family and friends. My appreciation to the whole team. Thank you!

Vi
Review №7

Alex K is amazing. He helped us to get right used car for my son. He exactly understood our budget and needs and helped us find perfect car. He is very humble and very professional service. Am very happy with service I got.

DK
Review №8

We’ve purchased two vehicle here from Ethan Sabahi and we are very satisfied with his overall service. We didn’t feel pressured and was treated like family. I would recommend asking for him and tell him I sent you (wink wink). Joking aside he’s a good guy and will treat you fairly.

Br
Review №9

Purchased a used 2014 Toyota Highlander here on 9/24/21. Largely had a good experience working with Ash, he wasnt pushy at all and kept in contact for a day as my wife and I made some decisions after looking at the car the day before. Donald in finance was wonderful. There was a bit of waiting but nothing too major, in and out in a couple of hours. My main disappointments are that the car wasnt filled up with gas before it was given to us, and that still didnt happen after I texted Ash to ask about it. I have never bought a car from a dealer, new or used, and not had the tank filled before delivery. Ive also reached out about a noise weve noticed under braking and not gotten a response. Im sure Ash is busy, but the least that could be done is to connect me to service for a free checkup since they replaced the brakes. Overall a pretty good experience though. Hopefully these minor things can be made right.Edit: Based on the response from the dealer Im guessing my issues will not be addressed since they cant even be bothered to check how many stars I left them on my review.

A
Review №10

James was phenomenally professional, courteous, and warm. 🙏🏽 He treated me and my car like family. I arrived on time, and my car was ready as when forecasted. Service opportunities were promptly and clearly communicated with me. Having just recently moved here, Im thankful to have quickly found a service team with whom I can entrust the care of my car. I look forward to our next visit. Thank you.

Es
Review №11

Derick Heckel was GREAT! The Toyota dealership in prosper is closer to my home and there are several other body shops much closer to me but I will gladly drive further in order to work with Derick. He kept me updated just like he said he would, he was honest with me about everything, and when I showed him that another place was offering a cheaper price for the parts I needed, he matched it!

Ve
Review №12

Working with Toyota Plano was a great experience. The team and my dealer helped me on all details I need and all better and optimal options suggestions. They helped me above and beyond from the begining to getting the car home. Special thanks to the team who helped me. The car is amazing and I love that and it is powerful and looks cool.

To
Review №13

Bought a used car and financing was quick and easy with zero hidden dealer fees. Would recommend this dealership. It is located next to Toyota headquarters and this is their flagship dealership.

An
Review №14

Went there to purchase a used car but ended up buying a new car for the same price as a used car. The sales manager was great and went above and beyond. He went over all the features of the vehicle before I left the dealership. I will be recommending Anwar to all my friends and family.

Da
Review №15

Service department unprofessional and damaged car.My daughter took her car to Toyota of Plano for an oil change in March 2021. They did not put the splash shield back correctly. Not a big deal, but annoying that something simple was done right. October 2021 the maintenance light comes on and she goes to Honest-1 this time for an oil change, because of the previous issue with the splash shield, and Honest-1 Castle Hills has strong community reviews. Honest-1 tells her that the Toyota of Plano over tightened the oil drain plug during the previous oil change causing the plug to be stripped.I called Toyota of Plano and spoke with a service advisor and put him on a three way call with Honest-1. The Toyota of Plano service advisor got into an argument with Honest-1. When I asked to speak to the Toyota service manager the advisor refused to allow me to speak to a service manager. The service advisor blamed Honest-1 for stripping the drain plug. It is impossible to strip a plug from loosening. Drain plugs are only stripped from over tightening, which happened at Toyota of Plano during the previous oil change. The service advisor then hung up.I called Toyota of Plano again and asked to speak directly to a service manager. I explained the service advisor lost his cool, got into an argument, and then hiding up. I was placed on hold and told that the service manager was being paged. Then the same service advisor answered amad again refused to let me speak to a service manager. He told me he would have a service manager call me later. This was a lie. No one has called me back in over a week.It’s fine if Toyota of Plano does not want to accept responsibility for stripping the drain plug, causing me to spend hundreds of dollars in repairs. I cannot prove it was caused by them, but logic and common sense make it obvious that Toyota of Plano caused the damage.Not OK to get into an argument with a customer, refuse a customer’s request to speak to a manager multiple times, and lie.Appalling customer service. Toyota of Plano leadership needs to correct this in trainings and oversight.

P
Review №16

Toyota of Plano was very professional and worked tirelessly to meet my expectations and needs to get the car deal to my satisfaction. I’ve used this dealership on two occasions and both were a pleasant experience.

Ha
Review №17

Terrible service department, if you are on the Toyota care plan, or doing service in general with them, I strongly advise visually inspecting everything they say they will do. I’ve found they don’t rotate tires, which is now costing me money to replace early, they don’t tip off all fluids as they say. If after you free 2 year service I highly advise going elsewhere for maintenance.

La
Review №18

Travis and the rest of the staff were very nice. Loved that I was in and out. Great service. I will be back.

Sa
Review №19

My son brought in my 2016 Highlander for recommended maintenance and as always Carlos Murillo was very courteous and friendly. He keeps you informed, is knowledgeable and helpful with his recommendations. The service is always efficient and timely. I remain a very satisfied 11 year customer.

gr
Review №20

Working with Alex Kazemi at Toyota of Plano was great. If you are looking to purchase a new or used Toyota, I would highly recommend this dealership in general, and Alex specifically. He is easy to work with and extremely accommodating. Best of all, there was no sales pressure. He simply answered all my questions and made us feel welcome. My thanks to Alex for making my dealership experience pleasurable and hassle free. And we all know thats not very common these days.

Sa
Review №21

Great experience! From arriving to leaving, great people and customer service was on point. I went for service and they made sure to explain everything so I understood what was happening. I couldn’t have asked for a better experience. Carlos and Michael are great!

Au
Review №22

James Wood was extremely helpful and communicative, and kept me in the loop the entire process. Trina was able to set my appointment with very short notice and provided me exactly what I needed with the little window of time I had. Exceptional Service! I will definitely be back

Go
Review №23

I purchased a new RAV4 Hybrid here and the credit goes to how Alex Kazemi helped us. In my previous visit, I didnt have a great experience but Alex changed that perception with his relationship centric attitude. I would have loved if the Pricing worked out a little better. But on his part, Alex did a great job..

S.
Review №24

Salesperson Tim was very customer oriented and a pleasure working with. Positive experience that I will be back to T O P for my next car purchase. Finance was a positive experience with no high pressure tactics. I got a great deal with a positive experience.

Al
Review №25

Travis Waters was an incredible service wrap and made recommendations based on needs versus just racking the dollars up. Very honest place of business and a great experience at Toyota of Plano !!

Ma
Review №26

We have been getting our car serviced here for past two years. The service is good. Staff is friendly and nice. Most importantly, according to me, bathrooms/restrooms are super clean all the time and stocked. Waiting here is not a big problem as they have free WiFi internet for customers. Smooth and great service.👍🏻

Pa
Review №27

From start to finish, at every single touchpoint, the professionalism, communication, responsiveness and transparency were outstanding. Changed my view on dealership repair and dealerships as a whole completely.Thank you Jon Parker (I’d recommend asking for him whenever you need your next vehicle repair)-very appreciative customer

Al
Review №28

Wonderful experience from start to finish purchasing my new Toyota 4Runner. Everyone from my salesman Peoria to the manager to the gentleman in finance I was treated with respect and kindness.

li
Review №29

They were very fast and convenient and very nice. My first time there. I give them a 5 + . Luv my new truck!!

J
Review №30

Purchased my first car yesterday at this Toyota location and all i can say is the service/Hospitality was great!!! The car process will always be a headache but its worth it when you leave with a car you need and like!! Please if you go please see sales rep. EDWIN BONILLA!! He was really great and made the process smoother!! Literally the best and i will definitely recommend him and team plano to anyone that asks!!

Jo
Review №31

They literally installed a sideview mirror with a different color, called me, told me it was ready, asked me to pay and then let me drive off the lot. I cannot believe their level of quality control is this low.They said theyre going to fix it. If they dont screw that up, I wont amend this to a 1 star.

Cr
Review №32

I would def recommend buying from Toyota of Plano. This is our second time because we needed a second vehicle and Anup and the whole team were just great. The whole process was super easy. Anup knows his stuff and will explain everything if you have any questions. He also does not pressure you into a vehicle, he wants to help you til you find the right vehicle for your needs. That is why I will continue to have Anup be my sales guy and recommend him to friends and family! 😊

Cl
Review №33

Forkan Siddique was really impressive. He made the buying experience awesome! I give him top ratings for customer service!

Ju
Review №34

The service was fast, the personnel was kind, it was generally a pleasant experience as far as oil change/car service goes

Ha
Review №35

Frank V. was great to work with and went out of his way to find us a car. We were so happy to drive away in our new RAV4 when there is little to no new stock.

ch
Review №36

This is the second car I purchased from a Toyota any thing both cars were a lot of money And within a month to a month half the car/ cars were broken on the side of the road these people are truly a rip off the won’t do anything to help fix. This is most expensive piece of scrap metal I have ever purchase. I will be filling a complaint with Occc and the better business Bureau. This truly needs to stop. I have brought $2000 cash cars that lasted longer at a mom pop shop. You go to a big company for the quality of car your going to get but. Never get a car from this dealership they don’t stand by there product or Toyota at all.We talk to the The general sales manager he Jeremy. And he said we bought the car and it is no longer the dealership problem this Gm couldn’t care less that your dealership stole 10,000 from an 18 year old that save her money to buy her fist dream car. No one should ever go tho this dealership. Will be put all of my dealings with this dealership on all social media platforms. Telling my daughter story and encouraging them never to go to Toyota of Plano. Texas

ja
Review №37

Chris Boyer was fantastic in helping us find exactly what we needed. No pressure and a great guy! The GM came by to ensure that were were well taken care of. We got a great car and had a world class experience at Toyota of Plano!

Jo
Review №38

Hi I recently came to this dealership to purchase a 2022 Toyota Tacoma the service was outstanding with much help from sales advisor Alex Kazemi

Sh
Review №39

The ride to my home was quick and the driver is an excellent person (forgotten his name but he is old 80 yrs old and very professional, friendly and energetic). I rate him 5*The special offers are very confused. The coupon says 49.99 but the rep charged 69.99 (original price 89.99).

Ky
Review №40

Thank you for providing me great service with competitive pricing that helped my wallet!

Su
Review №41

Excellent customer service. Hands down BEST around. My daughter and i have both purchased our vehicles at Toyota Plano dealership and was extremely pleased with the outstanding customer service from the show room to the finance dept. I would definitely recommend !!!!!!

JL
Review №42

Im missing one of my key fobs I gave the dealership. I’m sure they will replace it so I’m not worried about it. I brought in both fobs because one of them, the battery was almost dead and I wanted the battery replaced so I turned over one key fob that worked and another one that barely worked. I only received one of my key fobs back when I picked up the car it was placed in the cup holder. We checked the entire care for the fob and I only went to chipotle while waiting for the car. The advisor was very nice so nothing to complain there. I did recommend putting a tag on the key fobs so they arent lost in the future. I was also very confused that the 15k maintenance was just tire rotation?? The tires all have equal and even tire wear so I believe this maintenance visit wasnt very necessary. Maybe checking the main battery filter or a multi-point inspection also would make sense to do so the trip doesnt seem like a waste of time.

Sa
Review №43

The salesman was excellent about following up with what I was looking for and making sure I was taken care of. I had an issue with the vehicle after I had bought it and Alex K. was very helpful in sorting it out. Fast to respond and He found me the perfect car! They take care of their customers!

Am
Review №44

I went to Toyota of Plano for the first time a week ago and it was great experience. Despite the weird inventory issue right now across many dealerships, I was able to find the perfect vehicle here. The salesman we worked with, Cameron, was excellent! He was extremely knowledgeable and personable. He explained many things to me about the 2021 RAV4 Hybrid that I didnt know and was patient with all of my questions. Once we moved to the finance portion of the night, the gentleman who helped us with the paperwork was excellent as well. We grabbed his card but misplaced it so I cant remember his name but he was so friendly and kind. He explained the different maintenance options and the pros and cons to each. He explained the paperwork I was signing and made sure I understood. At no point during this visit did I feel rushed or pressured to commit to or sign anything. This was the best car buying experience Ive had thus far. I will definitely be returning to this location once Im ready for my next Toyota!

As
Review №45

Toyota of Plano is one of the best dealership in DFW, they give the best service and provide you with all information you have to know. Our professional car dealer, Ethan S. did a great job finding the best car for me, I would definitely recommend him for future visits. As well as Moe in finance, he was helpful and very polite to us. Overall, this was a great experience! I love my new car!!! I would definitely come back here in the future.

yv
Review №46

As I walked into Toyota of Plano, I was pleasantly greeted by Alex Kazemi. I went in interested in a car that was not available. As we spoke, he listened patiently and understood what I was looking for. Alex took the fear of walking into a dealership away & guided me through the process with ease. He had a positive energy about him & was very professional. Thank you for leading me to the 4runner! I love it!With gratitude,Yvonne

He
Review №47

Frank Lopez and Donald Grayson are absolutely A-1 top notch businessmen to handle your vehicle purchase from Toyota of Plano. They made my family and I feel welcomed and streamlined the buying process for us to drive off in our new 2020 Tundra! Big thank you to them and the team at the Plano dealer.

Se
Review №48

Christian Pena is a tremendous talent, your dealership is better for having him!

Ma
Review №49

The staff was friendly and helpful and I felt valued and had overall great experience! Thank you Jr. and the Caliber Collision team!

Na
Review №50

Great people! They work at making your experience a good one! Returns telephone calls promptly..keeps you updated. We have been using them for years. Definitely worth driving alittle further when they moved to their new location.

Me
Review №51

Frank Lopez is a great salesman! Go see him!

Gl
Review №52

Another fabulous service department experience. Today my service advisor was Austin Martin. He provided me with outstanding service. Ill definitely be asking for him the next time I need service done to my car. Thanks Austin! Toyota of Plano delivers every time. Its well worth the extra miles I drive, bypassing a closer Toyota dealership located near my home.

Sy
Review №53

Great service, ask for aston martin in service great guy and very honest!

Ma
Review №54

Spoke with salesman about details of the deal. Explained that we were traveling from Louisiana to complete the deal. He gave a lot of “mumbo” sales talk. Even after that, I reiterated what we were looking to make happen as far as finance structure with us being an out of state business. He assured that they could do it. We spend money on flights to get there to find out they couldn’t do the deal the way we asked and he should have known that from the beginning. We were forced to book hotels and spend another $800 on flights because of his lack of knowledge.Asked to speak to a manager and waited 15 minutes and no one showed up. I called and left a message and still haven’t had my phone call returned. $2500 wasted because the salesman didn’t do is due diligence to accurately answer our questions.

Br
Review №55

We just purchased our first ever Toyota. Chris Boyer made the whole process quick and easy for us! He was honest, real and laid-back. No pressure sales! He was knowledgeable and answered all of our questions. I would highly recommend Chris & Toyota of Plano.

Rh
Review №56

Was a quick process and everyone was very nice love my new ride thanks to Erald

Mi
Review №57

I took my car to Toyota Plano i thought i will them a second chance after so many problems at the old Preston Location, but no nothing has changed they recharged my AC which i fixed for the past 2 years last the entire year and less money. My AC did not even last 1 month, also while my car was in the shop they lost my wheel cap i had to go back and let them know, so they ordered for me i had to go back for the third trip. In addition, after fixing my car the second day i found a paper on my windshield that someone left for me stating your hood is open. just goes to show how much they care about their guests very disappointed with the quality of service and the pricing for this dealership. I highly dont recommend it.Michael

pr
Review №58

It was an amazing experience buying my new Toyota Highlander with Toyota Plano. Alex.K is a wonderful person to work with . I wanted to thank Alex.k for all his support and assistance.

ka
Review №59

Great service. Great communication. Free shuttle both ways. One issue I had was with a recall. When I booked the appointment they did say they have the parts for fuel pump replacement. However, they didnt have one during the service. Now, I have to make another trip for this recall which I am not happy about.

Ch
Review №60

The buying process at Toyota of Plano was a pleasant experience from sales to finance. What I liked most was I didn’t get pressured with things I didn’t want and they quickly made any adjustment/upgrades I wanted. I will do business and 100% recommend buying from this dealership. Great job Toyota of Plano team

Ev
Review №61

I am probably going to sound like a robot in this review, but this is my full honesty. I am VERY pleased with how my service went at Toyota Plano! I have had a very frustrating week with my car and they made it very easy to get a new battery. I had service done at Toyota Dallas for another reason last week and they were terrible. The level of service doesn’t even compare & I will never go to another dealership again. They were kind, quick, & efficient. If you need service for your car, don’t go anywhere else, just make an appointment here.

Be
Review №62

The team at Toyota of Plano is exceptional. Highly professional and incredibly organized. I had an appointment my service advisor met me for it and within a couple hours I have my car back and ready to go. I had to recommend Toyota of Plano for your service needs.

Lo
Review №63

I visited this location Friday evening and left with a 2021 Toyota Camry XSE. It was the first car I looked at on the lot, thinking at first that it was the Nightshade SE. I’m blown away by how loaded this vehicle is. It literally has every feature you can imagine, except AWD. My salesman was Tip Dickerson and he was truly an expert in his field! If you are in the market for a new ride go visit Tip! Shoutout to Max in finance for his hard work putting together my deal. I’m sold on Toyota from here on out! Thank you Toyota of Plano.

An
Review №64

Purchased a vehicle from there this week. Had a great experience with Alex K. Wasnt pushy and he was honest with me. Happy to own a Toyota and would recommend to friends and family.

Bi
Review №65

Liar and RudeI called for Highlander hybrid and Jacob told me that he can get me and also available for test drive. I went in 30 mins, Patric attended us. He was professional and nice. However, he surprised me that none of the Highlander hybrid available for test drive. Finally he showed non-hybrid Highlander features (no test drive, only features). When we went back in and asked Jacob why did he confirm that car is available if it was not. He did not reply anything. Later some lady manager (Mirza) came in and started asking rudely that why we want hybrid and AWD only. She can get some cheaper car without these feature. She did not respect customer priority and needs. Finally, when we ask for pricing, she brought in with all her MANDATORY add-ons like nitrogen tire, Door edge guard, Pin stripes etc. and Priced us at around $60000 for car. She is the same lady who was asking us to leave our priority of hybrid and AWD for cheaper car and now she was adding her own things - LOL. Also she was keep on saying RUDELY, there WONT be any discount and no car for test drive in next few weeks. We left without test drive and with bad taste of customer service!

oo
Review №66

Went in to check a Nissan at the pre owned section turned out it was sold which is understandable but this salesman Hussain came to help us was very condescending in his approach gave us bs reasons why our trade in was worth nothing. We had money ready to buy a Toyota instead went and bought a VW Jetta .

Am
Review №67

I have a 3rd gen 4runner which started spewing smoke from under the hood, one evening. Called Toyota of Plano and they allowed me to tow it in before they closed gates for the day. The next day Travis heard what had happened and took the 4runner in for investigation. A quick diagnosis of a failed radiator cap, a topping off of the coolant and the 4Runner was back on the road. Appreciate the great and quick service. Thanks Travis and Toyota if Plano!

Sh
Review №68

Very nice facility, courteous service agents. However, as expected at a dealership, you always get a sticker shock for any repair. Replacement of an expensive part is always the outcome, and other options to fix are not provided. The job was done in very timely manner. Good service overall.

Jo
Review №69

A few weeks ago I went in to check out a deal I saw on Toyotas website. I was told that they dont have to honor the corporate advertised deals and those are used to get people in the door. Pretty surprising considering the dealership is spitting distance from Toyota corporate HQ. Yesterday I got a call from the sales rep to come in this weekend because there are new promotions available. When I got there I was told it was about a 5 minute wait to speak to the sales rep. After waiting for over 30 minutes, I walked out. If my original rep was busy why not have someone else help me?

je
Review №70

It was really great to do deal with Anwar. We just love our sienna and it was really great service that we got. Really appreciate your great team service

Mi
Review №71

The dealership was able to make an appointment for the very next day. All of the required work was completed quickly and they were great when it came to communication. I wouldn’t take my car anywhere else!

Ma
Review №72

Ash Mianabi helped me with the recent purchase of a Tacoma. He went above and beyond in terms of making my purchase a great experience. He was very detailed when answering questions and also had so much positive energy. He even picked me up from home to do the final paperwork so I didn’t have to leave another car at the dealer while driving my new Tacoma home. Thank you Ash! Great experience.

Da
Review №73

I appreciate all the staff from Toyota of PlanoTALK ABOUT PROSfrom the very moment I walked across the guys at the front GREETED METHANKS GUYS!!!!TO......making my way in the front and seeing the lady with the beautiful make up lipstick and her smile as I asked her where the parts area was located......THANK YOU CHICA!!!to leading myself up to parts and meeting.....THE PARTS GUYS......Thank you for helping me with my carEspecially THANKS TO THE PARTS GENTLEMAN WITH THE GLASSES 🤓☺️ HE WAS GENUINE, knowledgeable and helped me find the parts that I neededI didnt get hes name though 😃 THANK YOU PARTS GUY!!!!!!and also thanks to Mr Omar who helped me finish at the end when my car was doneHe was able to print out my documents, he helped me understand the needs of my car in detail and was very HELPFUL to making sure I was taken cared of aswellTHANK YOU OMAR AND LASTLY TO the other gorgeous lady waiting for me to end my transaction, love her Hair!!!! Thanks chica!!!!I WILL DEFINITELY COME BACK TO SEE ALL THOSE SMILES AND TO refer all my loved ones to go see YAL!!!!!!!MRS Robinson

Ke
Review №74

I appreciated being met immediately and given an accurate and appropriate eta for completion. No issues and courteous service from all that I engaged with. The dealership gets high marks from me.

Mi
Review №75

I took my vehicle in for an oil change and tire rotation and expected balance. I left with tires vibrating heavily at 60 MPH. Went back to get the tires balanced and was told they charge $80 more to balance them. What good is a rotation if the tires are unbalanced and will cause uneven wear and vehicle problems. Terrible service and will not be going back again.

Le
Review №76

Took my vehicle in for maintenance service this morning and didn’t know what to expect. I needed an oil change to be exact. I work next door at the Toyota headquarters corporate office building. Understanding that Toyota is all about quality, innovation, service, very customer oriented and this is exactly what I received this morning. Very satisfied with the level of service that I received being that my expectations are incredibly high.Let’s go places!Regards,Leroy Gray!

Al
Review №77

Jonathan Salas. Highly recommend to anyone who is looking for trustworthy, friendly and, just in general, great service advisor out there.

Sh
Review №78

We came in with an idea of what we wanted, but only vaguely. Roger not only met, but exceeded our needs and spent time making us feel like we were VIPs. He did his best to give us a good deal, was open, honest, and not at all pushy. If you need a car, see Rogers Gaines!

Jo
Review №79

Ethan S. was great. So helpful. I will definitely be a Toyota of Plano customer for life.Donald in finance was great. No pressure. He helped me get just what I needed.Thank yall!

Ti
Review №80

Robert F (sales) is a star and KC (finance) was great to work with. Smooth, pleasant experience all around. Thanks!

An
Review №81

I would like to say special thanks to Alex K from Toyota of Plano as he was distinguishable among the crowd of sales persons always willing and eager to help and advise that matters. Thanks for making this experience streamlined

Er
Review №82

Great service experience. Always prompt and customer friendly

Bo
Review №83

I would like to recognize Toyota of Plano as well as my service advisor, Elvedin H. I came over from a different Toyota dealership where I didnt feel I was receiving very good service. I have not been to see Toyota of Plano in a number of years back when they used to be on Preston Rd.Elvedin took excellent care of me, starting with on the phone where everything was clearly communicated and explained. When I arrived, he went over everything with me in detail making me feel very comfortable and very valued. He kept in touch during the maintenance process and was very honest and up front about the work I had done. I appreciate my experience with Toyota of Plano, you have a new customer in me!

Jo
Review №84

Alex K. worked very hard to get us exactly what we wanted and continued to follow through on details even after the financing papers were signed. A great experience working with him and would certainly recommend! Thanks Alex!

Er
Review №85

Very helpful. I came from out of state and my vehicle was making a noise. I went in without an appointment and they took care of me right away. Awesome service.

Ka
Review №86

Five star experience for purchasing a car! Matt Behzadnia was extremely helpful and professional, and he made the traditionally dreaded dealership experience so seamless and stress-free. We would truly come back to him and this dealership every time! Thank you, Matt, for all of your help. It was such a pleasure working with you.-Rubi and Katey

C
Review №87

Easy to work with salesman. Finance assisted me along the way. Service center was quick on repairs and kept me up to date. All around great experience in purchasing a new Toyota Tundra.

Ta
Review №88

Alex, our salesman was amazing!!! He was very knowledgeable and got us a great deal!! Donald, our finance guy was sharp, funny and fast!!! Great experience and Highly recommend them!!!

Jo
Review №89

Very good car sales experience. Everything was smooth and non confrontational. Wolf highly recommend if you are truly looking to buy and not just tire kicking, they are working to get you into a new car

Da
Review №90

I bought a car from this dealership and the sales manager Alex K helped me find a car. He was excellent in communication. I would recommend him if you want to purchase a car from this dealership. Thanks Alex K!

Ze
Review №91

Always had an amazing experience with the Toyota of Plano. Whoever is looking for a car go look for Ethan and Andrea. They both are amazing 🙌🏻.

Ki
Review №92

I and my wife had a good experience buying a used Highlander from this Toyota location. We enjoyed doing business with Chris Liu, who was very helpful throughout the buying and trade-in process. Donald in finance also assisted us and was great to work with. The only complaint we had was that the process took us 3.5 hours, but it was worth the wait. We will likely purchase another vehicle from Chris and the team here in the future if we find the right one.

ze
Review №93

Just bought a new car and while it did take a long time, which it always does buying a new car, they three people I worked with were all very wonderful and helpful.

Ni
Review №94

This dealership is absolutely amazing! Curbside customer service! We are always family! ❤️💕

An
Review №95

I highly recommend Alex Kazemi who sold me a ‘21 Toyota Highlander limited. He was well versed on all the features and the differences in the different models. When the version I wanted was not on the lot he walked me through the ordering process and 3 weeks later I had my SUV. So if you are in the market for a Toyota ask for Alex when you get to the lot.

Ra
Review №96

I would like to thank Mr.Devon for being so patient with me,he listened to what I wanted and secured my deal within my price range and stayed on budget. I was also able to get all the bells and whistles added to my car’s warranty. I’m so greatful for him and Toyota’s finance team for making my experience memorable and one to rival all others. I went in to purchase a car and left out with 2 new friends. Thank you so much,Raven

Gl
Review №97

Jay is definitely one of the best dealers I have ever met! Jay gave me the best price option to purchase a car around this region, and I really appreciate his friendliness and diligence to find the right car for me! When my car was delayed in shipment, he promptly offered me the similar car (which I am sure he put a lot of effort to find one especially in this busy market), so I was able to receive a car within a short period of time. He also explained every little details, even after-care services (like what date I need to stop by to replace the oil change for free offered by Toyota, and how I can make an appointment via the Planos Toyota website), and shared his frank opinion and stories so that I can choose the best warranty option. I am highly satisfied with my purchase, and I am really thankful to Jay. If I need to buy a car again, I will definitely call Jay again to buy one!

Ma
Review №98

As always Toyota Plano took care of my cars 50k mile check up and got me back on the road in no time. Very good, professional service.

Sa
Review №99

Great customer service. Carlos was attentive and made sure both my vehicles were serviced in a timely manner. He went over the multipoint inspection report and made sure all my questions were answered. It is a farther drive but well worth it

Pe
Review №100

My service rep, James Wood, was great! It was a long wait for a shuttle home and the waiting room was a bit boring with no music or TV for entertainment. Overall, I had a great experience servicing my vehicle though.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:6888 TX-121, Plano, TX 75024, United States
  • Site:http://toyotaofplano.com/?utm_source=gmb&utm_medium=organic&utm_campaign=GMB
  • Phone:+1 469-399-5990
Categories
  • Auto parts store
  • Toyota dealer
  • Auto repair shop
  • Car dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:8:30AM–9PM
  • Wednesday:8:30AM–9PM
  • Thursday:8:30AM–9PM
  • Friday:8:30AM–9PM
  • Saturday:8:30AM–9PM
  • Sunday:8:30AM–9PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • NFC mobile payments:Yes
Similar organizations