I would highly recommend ADT for security services and any other services they provide. The representative and technician were very professional and informative. They made sure that I had all the information I needed to make an informed decision. The technician showed up on time and dressed professional. The technician was courteous, professional and he cleaned up after himself. It was an overall great experience.

We were transferred 7 times before our issue was handled. We were told we would not be charged for the service because it was ADT,s fault. We were charged anyway. ADT has terrible customer and phone tech assistance. We switched to ADT because we thought they were a good security company. Dont think so anymore. If we had known we were dealing with an authorized dealer, which is no longer with ADT, and not ADT directly we would have never signed a contract or spent the amount of money we did installing their equipment. Im sure it cant be used if we change companies.

I am giving 3 stars because of the Service Tech who was kind, efficient and competent; otherwise it would only be 2 stars because of the stunt ADT pulled. Battery replacement attempt on my own failed, so I called Tech to come see if there was something else wrong. The replacement battery given to me by ADT in April 2021 was EXPIRED! So they literally charged me $120 to have someone charge me for a battery ($20) and labor($100) because the Customer Service Rep was not keen enough to say... Hey check the expiration date on your replacement battery, maybe you need another one. Could have gone to Bulbs + Batteries, purchase it and replace the battery like I did the 1st time around WITHOUT being charged $100 for LABOR to attach a red and black wire to a battery. Really? DO BETTER ADT.

Great service, great knowledge in home security and protection. Safety is a must. Thank you again Brian. Awesome!

From the Office to the tech’s ideal and prompt service,knowledgeable and professional also.I’m satisfied with the response and follow up they provided most of all you can speak to a real person not a robot.

Im always happy with the ADT service reps. They are professional, knowledgeable and competent.

The tech was very nice and courteous, I feel bad that I have to leave this review, which could/should have been resolved by customer support. Mistakes happen, and thats not the issue, but the refusal of customer support to even try to help fix the problem and leave me without AC for days, result in this review. There really isnt any way within ADT to address my concerns.First, the tech did not turn off breaker when changing thermostat, must have touched the common wire, and popped the fuse in the AC unit. Unit was not functioning when tech left. I wish I had time to test this stuff before they left, didnt even cross my mind that they wouldnt test it. Thermostat was installed with only screws, which pulled out when trying to remove thermostat to check wiring. I dont understand why these thermostats cant use a common screw pattern, theyre always the worst to install, so I get the problem there. But thats why I didnt want to DIY those like normal. One window sensor failed while they were here, they checked it, and then it failed about an hour after they left.ADT customer service would not send a new tech the same day even though our AC was not functioning, apparently scheduled appointment for the next day, no call no show on day 2. No further communication with ADT since, despite knowing my AC was not functioning. One customer service phone person hung up on me, another blind transferred, was not able to speak with any supervisor, was told the local scheduling people only communicate via email with them. My real complaint is here with the refusal to even try to resolve the issue.It was 86° and humid, got up to 80° in the house overnight. My poor 1 year old had to sleep all sweaty.After trying for hours to fix the AC myself (moderately handy, but couldnt find what ended up being a glass fuse in the Air handler), I had to get AC repairman to fix AC, window sensor still doesnt work, and dreading changing the batteries in the thermostats since theyre going to pull out of the wall. My window thinks its open, so I can only arm the system in bypass mode apparently. Cant spend another hour on the phone with CS.ADT is the worst.

SO ADT IS A WHOLE!!!!!!!! SCAM!!!!!THEY HAVE “AUTHORIZED DEALER” SIMPLE HOME, LOCATED 3075 oakland park blvd, fort lauderdale fl 33309.THESE PEOPLE ARE SCAMMERS DO NOT DO BUSINESS WITH THEM IF THEY EVER CALL, HANG UP

Technician Mackenson did an amazing job with my installation and he was very professional and polite. Thank you ADT.

There was an issue with me not being able to arm the system a technician came out and dealt with it in a timely manner.

ADT Tech Bryant did an excellent job in upgrading my service, I am extremely happy with the outcome.

ADT is the best company for home security and fire 24/7 monitoring. Their staff is the most courteous, knowledgeable and professional.

Bryan was the best technician that I have had the experience of working with since moving to my new house. He was extremely knowledgeable regarding the ADT products. He was also professional and courteous. I wish more people could follow his work ethic.

From the visit with my salesperson Angel Padron to the installation with Victor everything went well. They were both professional, informative and took the time to explain my alarm system upgrade. Ive been with ADT for many years and Angel and Victor did a great job throughout the process.

Omar, the ADT installer, was most efficient and professional. He made the instructions for working with my alarm system very easy for me to follow.

Worst service. I requested a quote just because I was curious. The sales rep was named Rich (beware if anyone gets a quote from a Rich). He strong armed me for 3 hours, I kept telling him I was late to work, had to discuss with my parents and needed a day or two. He went to his car, got his boss on the phone and they both badgered me (would not leave even after I told them multiple times I had to speak to my parents.) he even went as far as asking me to get my parents on the phone right then and there on aMonday morning in July. I was told that I have cancellation options if I’m unhappy. My lease is only 6months and I travel in and out of the country for work but my parents would be paying for adt. That was not the case. I cancelled within my 3 month frame I thought I had because my landlord a police officer told me to make sure they got an alarm permit or I would be charged every time the alarm goes off and police/fire come to the house. Each time the fee would get higher. Took 4 phone calls with a minimum of 1 hour hold times to find out that I had to get the permit myself. That’s when I wanted out because I was basically paying for nothing. Had to pay $1000 balance for a 3 year contract!!! And that was the reduced price after a customer service rep finally came around. Never ever get ADT. Don’t get ADT! Just buy a security system on amazon it’s the safer bet!!

ADT was very helpful explaining all my choices and different technologies to protect my home.

Sensors keep having problems at my house, we had to call them for more than 5 times different technician in and out of my house coming back for same problem panel also beeping, shutting completely off on us. Our contract with them is over. I ask them to please fix my problem that i dont trust the panel they just dont care anymore about there loyal customers, new costumer getting better deals, monthly payments cheaper, and better equipments, old customers higher bills, old faulty equipment, and they dont care. I ask if they could change my panel that we dont trust.. o you have to paid $450.00 really ? But is ok, since they wont help us.. we are looking for another company.

Feel safe and secure with an excellent security company and system in place. Don’t mess with me or ADT.

My account rep sergio calderon can’t not say enough about him top notch service thank you!!

Great alarm company to have to protect your home.

Chase with ADT Systems is an incredible technician! He was patient with us as new ADT customers! He was precise with his work, and went above and beyond in making sure we had the perfect installation experience! Best security system work on cameras I have seen! Thanks!

I had a problem with my security system. I called ADT. The ADT representative on the phone worked with me to try and resolve the problem. When were unable to do so, a technician was dispatched. When he arrived within the the time frame arranged, he immediately set to work. The technician quickly identified the problem, explained it to me and took the necessary corrective action. The ADT technician was professional, friendly, efficient and knowledgeable. He was very careful and respectful of my property while completing the corrective action necessary. I am very satisfied with ADT and the way my problem (which turned out to be minor) was handled and resolved. I would recommend ADT to anyone seeking to provide a security system to their home or business.

I’ve had 3 technicians out here for a service call. The system will start working during the service call. After the service, the camera is still not working. I’m ready to cancel ADT. This system hasn’t worked properly, since installation. I may as well get The Ring for what I’m paying monthly to ADT. I’m not happy.

Great rep, great techs! Extremely professional and knowledgeable. Utmost care and efficiency during the install. Great job overall.

Best customer service experience with everyone. I am so happy Peter followed up with me, he is a great sales rep. I highly recommend him, he is professional and very knowledgeable about all of the products they offer.

ADT is a great company and I have been with them for many years. Carlos Fernandez came to verify the system at my home and to our pleasant surprise, he was the first tech who originally serviced or installed the system back in 1996. Wow. Carlos is extremely patient, courteous and a true professional who cares about the customers. He took the time to explain the process to me and recommended that I look into the possibility to upgrade the system as I have been a loyal customer for over 17years. Too often we take people for granted and do not take the time to recognize someone for being a great employee or service provider. It is with my utmost pleasure that I am taking the time to recognize Carlos Hernandez and to say THANK YOU for his loyalty, courtesy and professionalism. He is a true asset to ADT and should be compensated and recognized for his efforts. Thank you and Bravo Carlos, your are an amazing and hard working person. God bless you

Can I give ADT 10 starts

ADT has always been great to us and Maykel Bosmenier our sales rep was extremely knowledgeable and had great patience. He walked us through our entire system and recommended the best solution for our business. Highly satisfied!

Very disappointed that I was charged over $100 for ADT to replace a wire that was defective. Their equipment, should be replaced at no cost, since it is their equipment. I don’t recommend this service or this company, because they don’t stand behind their products. Absolutely ridiculous they would charge me this outrageous price. Find any other company.

We were with this company for over 15 years. Up until they changed over to ADT they were very good. However, after the change the service went downhill. For starters, when our alarm would trip and we disarmed it, they would never call. We asked why. The said if the customer enters the code fast enough they consider it to be customer error. We asked what would have happened if someone had broken into our home and had forced us to enter the code. They said We hadnt really considered that. Next, our bill kept creeping upwards until it was $50 a month for basic monitoring as so we began to shop around. After we learned this was a bit high, we called and negotiated a new contract with Ms Brianna Williams. it took 9 phone calls and hours on the phone to get this done which lowered our bill to $35.00. We thought all was well. The next cycle we were billed the old, higher amount and it again took numerous phone calls to get it corrected. Time I dont have to spend on the phone over something I already took care of. The next cycle same thing. I had to call again. After being on the phone for about an hour, with one very rude representative, I was finally told that our contract had never been entered (whatever that meant). At this point I had had enough and cancelled the service after 15 years. I believe the new management is not customer oriented and wants your payment, and for you to then take a hike. ADT has been a bad experience for us. Maybe your experience will differ. But we had 15 years with them before they became ADT and we can assure you there is something wrong with the new management. Good luck.

Maykel Bosmenier our sales rep did a great job helping us with our business. He was attentive and was able to recommend a solution that was exactly what we needed. I would highly recommend Maykel to my friends and family!

Mark was the nicest guy you would ever want to meet. He spent 4 hours in my home setting up and testing everything. He went over and beyond to help me. Great customer service 👍

Great service! Great representative! Maykel Bosmenier our sales representative really took great care of us.

Jose, the ADT technician made the repair of my system a positive experience!

Peter Davidson was extremely attentive to our needs, came out promptly, listened to our issues and recommended a system tailored to us. He managed to schedule an installation appointment timed before a scheduled trip and came during the installation to check that everything was going well. The installer was meticulous, neat and stayed until all aspects were working properly and explained to me in detail. Overall the experience was outstanding and we are pleased with the results.

ADT has always been very helpful, have wonderful technicians that answer all of our questions. I highly recommend them!

The ADT rep Phil Kaiser was the best- very professional, knowledgeable and low pressure. He presented all the options of hard wired versus wireless and guided us along the way to choose the products that would deliver the best results for our home.He continues to follow up now that our install was over a month ago to answer any questions that we may have.We are very pleased with our ADT security system.

When I purchased my home, Pete came out to my house and made sure everything was in order for the security system to be installed. He was professional, knowledgeable and extremely friendly. I have no hesitation when referring friends and family to Pete for security services!

Wow! We admittedly fought off going with a big security firm but after having had less than stellar results with a local firm, we’ve made the switch. Our sales rep, Harold Castillo sold us on the move. He is courteous, knowledgeable, professional and presented what we told matched our needs and budget. ADT is lucky to have him but I expect they know it....

ADT tech was helpful with how the system works . Neat and clean installation

The tech Mr. Carlos was amazing. Very patience and courtesy.

We had a service call today and upgraded a few things and our Service Tech was amazing. Carlos Fernandez was the tech and he was patient and very helpful. Big pat on the back for him! I love ADT...they have always been great to us!

Every few months they raise the monthly price. Completely unacceptable. You have to get someone on the phone to un-do it and its a tedious, slow and cumbersome process. Their equipment is also low quality and doesnt last long before it has to be replaced.

It is with great pleasure that this letter of commendation is written to acknowledge and offer kudos and accolades on one of your fine technicians; namely, Lance Garner.He installed our security system on Sept, 20 in our condo unit at Kings Point in Tamarac, Florida; Southampton Bldg. D, unit 407.He was very professional and knowledgeable in all aspects of his work. He explained all aspects and details of the system. He told us to feel free to call him with any questions and/or concerns we might have.Lance is a very valuable asset to ADT and to the office in which he works.

Very disappointed, horrible customer service.

Kimberly is amazing!! She was there from start to finish with signing my contract through installation and then after with account questions. Thank you so much!!!

Just met with Leo Reale, there’s been some break ins in the area which had me concerned about me and my children’s safety/well being and when I was assigned with Leo Reale he explained everything to me about ADT and rest assured that I’m making a great decision... He’s very professional, Caring and Enthusiastic with a very up beat and cheerful personality.... I’d refer friends, family, co workers and just anyone who’s in need of reliable security....

I recently had requested a service call for a tech due to a camera issue.I had the pleasure of having Chase Barnett as my tech. Chase was a true professional with a cheerful attitude. It was obvious Chase enjoyed his job and was anxious to resolve any issue. ADT definitely has a gem in Chase.

Avoid ADT.I had to call them so many times, to fix the system that is NOT RELIABLE.The worse is that they charge to come and fix their issue, and they keep blaming a f... cell tower for the problems.Not a reliable service, I had to shut it down for so many nights to be able to sleep, the panel keept beeping all the f.. night.The installation was another issue, the installer butchered my home, holes everywhere not professional work, hate it.I am happy that my contract is over, so right away, got myself a WIRELESS security system.Hate ADT, it sucks.

I have an alarm system monitored by ADT. Rami came to my home today and repaired and restored my entire alarm system. He also suggested a monitored smoke detector which he installed. He was very knowledgable and thorough. Great work. I would recommend him as a technician to anyone who needs their alarm system repaired or installed.

Excellent service from beginning of call through installation and follow up. Highly recommend! Angel Padron is an outstanding rep who asks questions and truly cares about his customers security needs.

Mr. Juan Pacheco (#274338) is a competent professional... He was very thorough and patient in answering all my questions... The job was done perfectly with great patient explanations of operation our Security system

The job in my house was done in a very professional way. I am very happy with the cameras.There were 2 technicians first day and then 3 the second day of the project..Rami who was the chief of the three was very courteous and explained the camera system in a very understandable manner.Thank you for your service.!

We have known Mr. Leo Reale for over 6 years when we installed the first ADT alarm system. Our experience was so great that when we recently moved and wanted a new alarm systems, we contacted and signed another contract with ADT. We evaluated Simplyfy and Nest but because of our excellent experience we signed up with him. He is very professional, excellent customer service after sale. He keeps his appointment on time, provides with good professional advice, very knowledgeable and I highly recommend. Thank you Leo.

Chase is the best tech ever. And Peter is top notch. Highly recommend their services.

With the installation or new impact windows and doors my ADT system needed a new upgrade. Mr Leo Reale an account representative in pompano beach was a great help in selecting the products to accomplish my needs.My installation was one in a million. Mr Alfredo Zavala is the consummate professional his work is impeccable his explanation of my system was complete and easy to understand.

ADT Security is my new security blanket....literally. Had the best experience acquiring and installing this system in my new home. Peter Davidsons advice, suggestions and service were and continue to be profesional efficient and impecable. Im a very very happy client.

I had been having issues with not feeling that my house was not secured enough and I ended choosing ADT to protect my home, Mr Angel Padron came to my house to assess what my needs were, he explained the different option I had and after consulting my wife we decided to go for it after the thorough explaining that Mr Padron gave us. The application process was fast and install appointment was made, ADT tech Iran showed up right on time and called ahead which nowadays you don’t find . Installing the system was complete and tech Iran explained the system and how it worked in a precise and complete manner . After my experience with the team ADT team I would recommend it to any one .

ADT recently did a great job at my home. Their team approach was what really impressed me so much and made decide to upgrade my entire security system.Gena Barthel was a low-pressure sales person, really more of a security strategy advisor, who helped me decide the best upgrades and scheduled the installation at the same time. Mario Dela Rosa did an AMWAING job installing the system. So much so, that I decided to add many more security features. Mario needed to have his dispatch bring the upgraded components and the area service manager Merlin Julien HIMSELF the delivered the part to introduce himself.Great job ADT !!!

ADT technician, Howard Miller, went above and beyond to take care of my ADT alarm issue. He accommodated my schedule and provided excellent customer service. He is an asset to the ADT Company. Thanks again Howard !

We were thrilled (not to mention relieved!) when ADT came out and took care of installing our security system. When we bought the house recently, we hired a company that we believed was affiliated with ADT and they made so many mistakes it was unbelievable. And we couldnt even get them on the phone. After sorting it out with this company and their extremely professional and courteous representative, Euloge Koudou, ADT technicians Chase Barnett and Jose Cabrera spent an entire day fixing the mistakes the other company made and installing equipment. They all went the extra mile. Nobody was in a hurry, they checked and rechecked all the systems so that we would not have to suffer any further frustrations. And that has been the result! We love these folks and the work they did for us. We highly recommend this company.

The service from Alex Ortiz was more than 5 stars! He was patient, knowledgeable and did a super installation on a very challenging project. He is an asset to ADT.

Came out fast and reliable

Alex Ortiz and Giovany Zamudio- was professional, respect and amazing in the installation of my new alarm system and cameras. They were patient with me and showed up on time, as promised. If they are a representative of ADT then I would have no problem in ever recommending this company. Thank you for the professional, stress free job on my property.

Experience and quality service makes the difference.

I wanted to express my sincere thanks to an amazing team . Kimberly Colamaria sales person and Jose Cabrera the technician/installer were just amazing . PatientExplaining all in detail so that we could understand everything and the technician was truly an expert . He was clean and very efficientThank-you ADT for everything

Great service so far. My sales rep Bobbi was wonderful. Thank you!

Kim Colamaria was excellent helping my mother get everything together for her home... I highly recommend the service and if Kim would be the one to set it up, even better

All of my questions were answered professionally and appropriately by Mr. Kris Robledo, the man that sold me my security system for my home. I feel safer now than I got my alarm through Mr. Robledo. So grateful for this company!

I have used Peter Davidson from ADT to setup and install our security system in both of our houses. A+++ service and overall great guy!

Irresponsible, guaranteed to have you robbedThis is the worst alarm service company in the industry

I had an installation done and my service experience with the sales rep Angel Padron was excellent.

Jose Cabrera was excellent! Best service I have gotten from ADT.

Leo Reale is a life safer . He help us with the best deal of our life security. And made us feel so welcome we conversed like we where family . I was willing to pay for a life time experience of being secured .Oh that’s not the hero part I left home for a family emergency and left the oven guess who I call Leo . He answered right away greeting me while I rushed the conversation so overwhelmed I left food in the oven running over 400 degrees . I ask him could he swing by the house . Luckily the door was unlock and Leo was able to safe our house and the day I was 44 mins away at the hospital you don’t know how much relief that took off of me I love Leo and I really love ADT ❤️ a guest for eternity. I just moved to Tamarac been here a week and nothing but good been happening I love it .- Uniqua & Warde We Love Ya Leo .

Leo Reale was great in helping me choose the best service and followed up to ensure all went well!

COURTEOUS, EFFICIENT AND EFFECTIVE. I AM GLAD WE CALLED ADT. RAMI WAS GREAT!L WEISS, MD

Giovanni Zamudio your tech did a awesome job updating my ADT system on Thursday September 20th. 2018. He was very professional, neat and informative. He is an asset to your company.

We just moved house and took ADT with us. The installation was a tricky one but the technician did a great job. Our client representative, Euloge Koudou was excellent and has called several times to follow up on the service and make sure everything was going to plan. When there was an issue - he got it resolved quickly. The only reason I rated a 4 instead of a 5 was because of the ADT admin process. They didnt seem to have a seamless approach to cancelling the old service and beginning the new which I assume happens often when people move. There were a few glitches there but nothing serious and again - Euloge got them all resolved.

Install completed by Chase. Top notch wonderful personality. KNOWLEDGEABLE and INFORMATIVE. Speaks highly of the company even if I dont 100% agree.Chase is a company man that ADT should be grooming for sales or account manamnet.#longtimecustomer#RetiredFederalEmployee

I had a very good experience with ADT - from the sales rep who visited me and discussed what could be done, to the three men who actually came to install everything, it was an all around smooth process.

Mario Dela Rosa came at 8am and left at 6pm - great technician at all levels! Great job done

Our technician Rami was extremely professional he made sure he answered all of our questions and that we had an effortless installation. Kudos to Rami

DAngelo was great! He worked on the issue and fixed it quickly.

I had a great experience with ADT and sales rep Angel Padron

Today Rami Bushara installed the new ADT security system to our home. He was so good. Thank him

Great job from start to finish

Great customer service and install

People are friendly and great atmosphere.

Howard Miller was a great salesperson and very personable. +++++++

Best company in the security industry.

Bad bad bad service from all operators.

I left adt because they over charged me. Just signed up again. They went into my account and took two years service out. SERIOUSLY

Great job!!

Excellent service. The security system is very intuitive to use and effective