I came into this store yesterday and Kelvin was the person that help me.He was kind, charismatic and very professional, I don’t speak good English because it is not my native tounge. I was struggling to find the right words and Kelvin asked me if I spoke Spanish to which I answer yes I did, he offered to help me in Spanish if it would be easier for me which I said it would!Kelvin made the experience stress free and very easy to understand for me. It is a big help to have someone in your store that speaks Spanish, I will be telling my friends about him and recommending him to anyone that needs help with phones and help with Verizon

Big thanks to the employees of this Verizon location. They were extremely helpful. I had an issue a few weeks ago with the billing for my business account that was terminated and cancelled. They got involved and they were able to resolve the issue quickly. Great service and I could not be happier. Highly recommend this location. Aubrey was involved in resolving the billing issue. She even called me personally to follow up. She called the customer service and took care of the problem. After the issue was resolved, she called me to let me know and emailed me the confirmation. Thank you aubrey and your staff for your impeccable service, your great attitude and your desire to help the customer. You guys definitely earned this review. I highly recommend this location.

Im writing this review to thank Aubrey for all her hard work and her persistence to solve my problem. She is better suited to the manager than then the previous one. I will be recommending this store to anyone that needs assistance with their mobile services Thank you Aubrey! You and your staff are a blessing to this community!

This place is terrible and wont have anything youll need unless of course youre trying to upgrade and give them an arm and a leg. At all costs avoid this place. Youll more likely than not waste your time and gas going out there.

Chantell was extremely helpful and professional when she replaced my wifes phone that fell overboard. She managed to retrive almost all the information, pictures, apps etc from the old phone. Very reasonable as for as price goes and just a pleasure to deal with. VERY HAPPY !!! Highly recommended, and would definitely go back !

Last time I was in which was a week ago the associates and manager working were fabulous. Especially since I had a very bad experience at the Sequim location. The associate helping me then forgot to add the insurance for my new phone purchase and forgot to give me the receipt so I could enroll for my warranty. I called and they were very nice and told me to come in. I did on the only day I have off to fix the mistake. When I arrived they had several people waiting. I started to stand in line and an associate that I have never seen before named, Adam looked at me and rudly shouted across the room that he was the only one that was here (which was not true because there was another associate there) and that he was going to help the others that were first and if he had time he would help me. This was shocking as it was not even close to close. I dont know if its practice here to be rude to customers when they are coming in to fix your mistake and to refuse to help them because you dont want to work your entire shift. Not impressed at all!!

Adam helped me over the phone and again in store, got me set up with a new iPhone and was incredibly patient and helpful getting everything setup. Can’t recommend this guy and this place enough!!

The employees there are very nice and helpful. You can get the help you need on purchasing what they have in the store. Right now on popular phones you may need to order a few days in advance. Also be aware that the Go Wireless store is not affiliated with Verizon. But they do sale Verizon products, phones and any other products (i.e. Otter Box, etc.) that work with Verizon service.

Worst customer service experience ever!! Been back and forth with cooperate and this nasty manager that works at this store!! Nobody explained to us if we paid our phone off early that in turn would cancel the BOGO free deal we opted for. Why would I pay it off it if would cancel the deal that makes no sense at all!! Spoke with 2 associates and the manager about this situation and she flat out lied and said all her employees are tenner and would have explained this to us. No not one time did die or anyone say this to us!! She is not willing to right her wrong and I will tell everyone how terrible this Verizon store is!!

Absolutely awful. totally rude and do not follow corporate policy at all. They just want hours and to power trip over people knowing their livelihoods often revolve around their phones. They do not want to help you, I went to the sequim location and had an efficient, stress free interaction.

At least two of their employees there are rude and refuse to mask, despite mandates. I dont care if youre vaccinated (and I dont take your word that you really are, because your social media indicates youre not, Aubrey). Its people like this that are prolonging this pandemic. Its a free country, the one named Aubrey said.

Smallest. Least helpful Verizon Ive ever been to

Great place very helpful kind and considerate help me to find appropriate device.

Riley helped me today he was so good i will def return

Came here to get a pre-paid setup on my first time in the United States. The clerk was very friendly and it was interesting talking as I worked in a Canadian cellphone store at the time. On our way out another customer swore at us for being Canadian as apparently we were being too friendly with the clerk for his liking. Overall memorable first experience in the United States.

Most of the sales staff is fairly nice, but I will be truthful the manager has some issues and it has costs me and my husband thousands of dollars because of his misrepresentation of the products and promotions they are selling.A year ago we went into his store to purchase new phones. I had seen online an add that showed buy one, get one free through Verizon. We were leaving on a trip and wanted to have the phones sooner than the website could get them to us.He said he could honor what the Verizon website had to offer and in addition, he could give us two free watches and two tablets. I was shocked, I was going to get two phones, two watches and two tablets for the cost of one phone. I asked him if he was joking and he said no it was for Black Friday and it was an awesome deal. He swore that all it would show on the bill was a penny for each tablet and each watch.I had been screwed by Verizon before and I should have known better, but I let him talk me into going ahead with the deal thinking that it was something great. I should have known that something was wrong when their system was down and I never got a printed out receipt of the transaction. I had to put like $500 down on that and was not happy about getting a receipt. the manager did go on to further tell us that it would take up to two months for the billing cycles to show all of the so-called discounts.Well it has been over a year and my bill has never been less than $400-$600 a month. What the manager failed to tell me was the fact that each watch and tablet had a plan just like a phone and that I could not cancel unless I wanted to pay the full price of each product. Oh yeah and the other phone was not free.Sadly every time I have tried to call Verizon about this, I am given the run around and told there is nothing they can do. I have been told by a co-worker that he had the same issue so I am not the only one.Like I said before, some of the sales staff down there are great, but the manager leaves much to be desired. If he has to lie to make sales then he should not be the manager.

EXTREMELY hot in there! And waiting for THAT long wouldnt have been so bad if ANY of the employees would have at least acknowledged us there...

My experience with Chantell was super. She dealt with each challenge very professionally and with great tenacity. I will highly recommend her and this store. Thank you.

Wont sell phone out right sad

Every time Ive gone in there theyve been unable to help me with my issue. I either need to go online or visit an actual Verizon store not an authorized retailer. The employees are usually pretty nice though, store is clean.

I would give it ZERO stars if I could. They Discriminate at the Port Angeles, Washington store. So if you have to go to a Verizon store I would suggest that you find a different store to go to.

Asher made this good easy sale n setup. Recommend him to anybody.😊

Broke my phone and went into the store and received an excellent customer service experience with Timothy. He helped me obtain a new phone and I definitely recommend everyone Verizon and share the same wonderful service I received. Ask for Timothy, he’ll take care of you!

Roland was very helpful. Took good care of me. Appreciate his good service

I can say the entire staff is very knowledgable and helpful. Great customer service. The best follow up.

Great and wonderful staff and manager. They went above and beyond to fix an order via Verizon online and via phone. Nick took the extra time to ensure things were right and was so very kind. Cant say enough about them. Ill always return to this store. Thank you guys!!!

Knowledgeable, prompt, and patient staff; an atmosphere that seems like they like their job. Thank you Chantell! (She even called me the next day to make sure I was doing ok with my new phone.

Tyler and Aubrey were AMAZING! They were friendly and helpful from the moment I walked into the store. They had exactly what I wanted, found me the best arrangements and plans and set up all my devices efficiently. Hands down the best electronics store experience I have ever had!

I have gone into this store twice in the last 2 years. Tyler who is the manager has excellent customer service skills. He is always kind, helpful, knowledgeable and patient. I will always go back to this store for any wireless needs I may have and highly recommend him. I also received good service from Samantha who is friendly and helpful.

From the minute I walked in the door, Tyler took such good care of me. I was having trouble with my phone, and he got busy checking it out, turned out it was toast, he got me all set up with a new phone and tablet. Transferred every thing over for me and made sure all was working good. Got home and had a little problem, called and he had me come back in and fixed it all up.What a great experience and great customer service.

I am so impressed by the care and respect the sales staff have given my grandmother. They have repeatedly helped her with her iPhone needs, beyond what I would expect a Verizon employee to do. Brandilyn in particular was very supportive. Thank you to these employees!!

Roland was outstanding. He was not only extraordinarily knowledgeable, but also kind and patient with our long list of requests.

Tyler is amazing! This was the first time in a couple of years that I went into that store. Previously I was told they couldn’t help me since they weren’t a real Verizon store. Today Tyler not only fixed my problem, he did it cheerfully and with excellent customer service. I am glad to be able to have a local store to support instead of going into the big city!

Brandy and Tyler are amazing at their jobs! I will always buy from this go wireless because of how I was treated. Extremely helpful and efficient and professional. Thank you Brandy and Tyler keep up the good work! Sincerely Me and my whole family.

Tim was so helpful and very full of information.than Kim s again

Our experience at GoWireless, Port Angeles, WA, was amazing! Tyler was very helpful with solving our IPhone charging port problem, and also recommended methods to prevent the problem in the future. He was friendly and knowledgeable. Weve visited this store in the past, and the staff was useless (frankly). What a great, positive turnaround to have Tyler on board! GoWireless and Port Angeles customers are fortunate to have him.

Aubrey help me she was very help full amazing customer service

Very helpful fine folks. These Fine Folks went Over the Top so as to set up our service and tablet. Aubrey, Roland, Tyler. Because the customer service on the phone messed up, this team picked up their dropped ball and took it All the way in for the goal. My suggestion to anyone with an issue from Verizon, go to see the team at the Port Angles store and have them assist you.

Aubrey, you were super helpful in the recent acquisition of my new phone and IPad purchased through Verizon. Good communication skills, good computer and phone technical knowledge, great customer service too. Loved your sense of humor also. Thanks for making this purchase easier and helping me make choices.

Sending a huge thank you to Aubry for being such a pleasant and tenacious employee and not giving up until you got my phone unlocked. Youre an angel!

Best experiance I’ve ever had buying a phone. Aubrey was excellent as well as Asher and Tyler. Will suggest this to all my friends and family

Great customer service. Very helpful and patient. Tyler and Michael were awesome to work with. This is the only place I will go for help. I came in for a new phone and was so happy with the service I also got an iPad and accessories.

Ive been in the store a few times in the last month. The staff there go above and beyond. the last two phones I bought were very expressive and way beyond my needs and

Our customer service representative, Timothy, was super nice and helpful, so was the store manager.

Tyler was extremely helpful. I had troubles switching service at other Verizon locations. I walked in and he took the time to make sure my phone worked correctly and I got on the right plan. I highly recommend asking for him when working with this location.

Tyler was awesome. He offered to fix my phone himself with his computer when Verizon tech support kept giving me the run around. Although he wasn’t able to fix it (the phones fault) he was still super helpful and apologetic. 10/10, would recommend.

These guys are busy and really try to help. Thanks

I worked with Anthony for almost 2 hours getting the Samsung 7. He was amazing ! He knew his job to perfection. He spoke in terms that I could understand and was patient and supportive. He also was able to multi task so hecould help others while helping me. A big thanks to Anthony and Verizon!

I needed info on an old cell phone and received great tech support from customer service Rep Samantha. She also assisted me with info on new Cell phones and questions with my Current Verizon phone. Samantha was friendly, patient and has great tech skills & product knowledge.

I had a really wonderful experience here at this store! Aubrey was very helpful, inspirational and tought us alot. Shes great!

Excellent service and very helpful

Nice employees, easily bought a phone while visiting from out of state and my husband broke his.

Aubrey helped me with my phone at the port Angeles store - I highly recommend her! She stayed past closing time with technical support on the phone to take care of my phone issues.

They went above and beyond for me!! The salesperson spent over an hour trying to fix my phone and it turned out to be a bad sim card!! They were great!! Would recommend!!

I never take the time out of my day to write reviews for places, but felt the need for the Verizon store! I always am scared going into places like this because it seems like the sales people typically try to pressure you into a more expensive buy or into buying extras. I was pleasantly surprised when I didnt experience any of this in the store this morning! Kyley was extremely helpful. I explained my situation and why I was just looking for a smartphone on the cheaper end of things and she instantly hooked me up with an affordable phone I am happy with! Didnt even once try to pressure me into getting something expensive or fancy that I really didnt want (waiting on my S6 Edge to be fixed). She was very nice and helpful! She even took her time to explain the process of phone upgrades when it is my time for one (which isnt even until May I believe). I am happy that something I was dreading having to do ended up being such a pleasant experience! Thank you!

Very knowledgeable young man. Michael S. helped me understand my plan as well as save my new phone. The whole staff was great, I will be coming back! Thank you

Aubrey and Samantha provided remarkable service educating me about my new phone and tablet. The entire GoWireless team was very willing to assist and help in any way.

Experience was great got everything needed in one stop. Was even offered a couple of extras and got great coupons to help with everything. Will be returning to this location as the have great customer service.

I could not get my phone to activate so I stopped by the Verizon store for help. Mackenzie was awesome. We had to call Verizon customer service and the rep was very confused. Mackenzie was very professional and repeatly explained my problem to the rep until the rep understood and finally helped with the connectivity. I appreciate this kind of service as I would have gotten frustrated and probably got upset. Mackenzie gave great customer service!!

Michael was knowledgeable and friendly. Was able to suggest the perfect phone for my needs and shared some great store promotions!! I was able to get a new phone and tablet!!

By far the best experience Ive had for phone retail. Everybody there was extremely helpful and helped us out as soon as they were available! Jared was awesome!

Chris is very knowledgeable on all of the products available in the store. He has taken his time and has gone above and beyond helping me decide what product would be best for me.I live in Auburn, WA but I travel over to Port Angeles because of Chris and will continue to do so.

Josh helped us yesterday transfer a number on our Verizon Account to a purchased elsewhere IPhone. He was so helpful and answered all of our dumb questions and even told us to write down any other questions as we got to know our phone.....then bring the questions up to anyone in the store.... they would ALL be glad to help! I had been told that this was the place to go for any help with Verizon....even though it is not in our city....we drove over there ....and boy, are we glad we did!

Very good storeVery helpful people. I am happy with results. Thanks. Customer

Weve had our ups and downs but they did a really good job for me

Really slow on Thursdays. Otherwise a good place to pay the phone bill.

Nick and Tyler both were extremely helpful could not have asked for better service!! Thank you so much

Chris is very knowledgeable. I thought I had lost all of my data and he restored it for me. Thank you.

Michael was very willing to help even though I didnt have a Verizon phone nor was I shopping for one. I asked him to help with an email problem with my phone. He spent considerable time assisting me and concluded either the app or the phone itself was defective. Great service for even noncustomers!

Michael was very helpful regarding several issues I was having with my Samsung S5. The car mode was frustrating me and interfering with car safety/distraction every time I started my car. He was willing to allow me to demonstrate the problem by going to my car. I know that I would not have received the same help at the location I purchased my phone - they only allow 2 questions per visit. I understand that since their little cubicle only has room for 2 employees at a time. From now on I will deal with this Port Angeles location. Thank you Michael.

Amazing manager! Noticed he was very kind and patient with the elderly also. Best Verizon in town!

Kyley hooked us up with 2 Phones. She was a wealth of information. Thanks

These dudes were amazing! They were Super busy, but managed to help me quick and painlessly. I was especially impressed with the way Chris went to bat for this sweet lady he was helping. He was genuinely frustrated with way she had been treated, which displayed customer service perfection in my book! Michael ( who primary assisted me) even temporarily cut his luchbreak short to help me. In the short time I was there, I witnessed many frustrated customers leave with their issues solved and smiles on their faces! Store #330, YOURE DOING IT RIGHT!

Visited the store because we were having trouble transferring a company phone from AT&T to Verizon and they helped out.

This place might be better for someone with a phone plan, but I do not recommend it for prepaid. They only had one prepaid phone and no simcards for changing prepaid phones to verizon. Better luck going to walmart wireless for prepaid phones. I also found the clerks to not be as knowledgeable in regards to prepaid phones as their plans.

Only two people working and nkbody acknowledge the fact I was even there

Came in to get a new phone, they raved about their package deal on a case and screen protector. Turns out you dont save a dime since they charge you an $80 go wireless fee. Then when I went to return the stuff since its WAY cheaper online they were out to lunch so I had to wait in my car a half hour with my toddler since we had to drive into town specifically for this. Only to find out there was a $20 set up fee I have to pay now since I didnt get their package deal. He spent ten minutes tops putting my case, screen protector on, and clicking through the set up. If I would have know they were gowing to charge me $120 an hour to do that I would have done it myself. Very disappointed in their sneaky tactics and taking advantage of the fact I was in a hurry the first time since my toddler was tired and cranky and left out some very big details, and then going to lunch without having this posted in their online hours so I had to wait a half hour with a sick toddler the second time.

They might have good customer service, but they lie to their customers.

Kyley out of Verizon store in port Angeles has excellent customer service she has been very very helpful to me and I appreciate her and now its all a lot of online its really important to have this excellent customer service Kyley

When dealing with this company remember, they are only a retailer for Verizon. Any trouble beyond simple issues they just tell you to call Verizon. I signed up for service and live out in Sekiu. The service didnt work, this store was NO HELP. Verizon cancelled the service and then took money from my account anyway. The took a total of $300+ dollars from my account and now say they want to wait until end of the billing cycle before I get a refund, this is for a mistake that was made when entering my information by GO WIRELESS. The two play off each other and blame each other for any big issues. Call GO WIRELESS and they say call Verizon, call Verizon and they say talk to the retailer. Horrible experience, better to go to an authorized actual Verizon store if you want Verizon.

Wonderful!! Without a doubt, best service I have ever received!

Tyler was a wealth of knowledge and when my charger failed on day 2, it was replaced with no hassle or interrogation that you usually get on a warranty item, ill wait till hes working to go back if I need to.

I had a busted iPhone and came in. Anthony took care of me with amazing professional service and saved me a bunch of money on my plan that I didnt even know I was overpaying. One of the best cell phone trouble visits Ive ever made!

Thought all was lost. Thanks to Michael I have an new phone and all my picture and stuff is not lost. Thanks Michael for all the time you spend on me.

East Port Angeles store-Chris is fantastic I am impressed with his knowledge and customer service he should rewarded.

Josh and Michael were so helpful, knowledgeable; and personable in setting up my new Samsung S7 and answering all of my questions. Highest recommendation. Joy T.

The wireless consultant Celia was very helpful and showed me everything about my phone and more. Very friendly customer service from her.

Awesome place to get a phone and awesome team to help you get in the plan that best fits you and to help fix any problem you have as quick as they can and great customer service I have never had a problem with the port angeles branch. Thank you guys!

Tiffany was pretty amazing. She is a super star at multitasking and dealing with up to 5 customers at once simultaneously while on hold even. I have spent over 3 hours at the store between 2 days trying to get issues resolved. Tiffany was very helpful in spite of the obvious problem of being under staffed

Kyley was very helpful and professional she worked her magic and I am a happy customer.

They were very friendly. And were able to help me out with everything I needed help with and answered all my questions!

Super helpful both monte and kyley were both huge helps and able to answer all of my questions.

Best customer service I have received in a very long time!! Way to go Aubrey and Tyler!!

The worst place to buy a phone horrible customer service - total rip off artists I bought two phones there both had problems within the first week and were defective. Tried to return and they basically said too bad- thats what insurance is for! No support, high pressure sales people go to corporate store, avoid this place like the plague!

Chris is awesome. Thanks so much for all your help.

Great people awesome help to get you the best deal.

I dont know how to describe the worst customer service ive ever had. there is no reason that verizon allows this place to stay open ..

Chris was more than helpful! Great staff at port Angeles store

Just went through a setup of my new ipad pro and Apple phone with the assistance of MIchael Santoyo and Chris Girr. Fantastic experience!! Both Michael and Chris were professional, had in depth knowledge of the products and setup procedures - and patient. Bottom line - a smooth, enjoyable experience!Ive used Verizon for a number of years and worked with several different stores. None come close to the quality of service or customer attention that I have experienced here in Port Angeles. This store sets the standard! Use them as the model for how your stores should be run.R. D. HearneyGeneral USMC (Ret)

Extremely helpful and knowledgeable about Verizon products!