Everytime I call the pharmacy to check on a prescription, I get placed on hold for 10+ minutes at a time with no check in to make sure the call is still there. Then, once you finally talk to someone on the phone theyre unapologetic, short and annoyed with talking to you
Scott at the front register knows what customer service is all about.In the short while I was there,I saw him go to great lengths to help a handicapped man, and deal with a separate unruly customer while maintaining composure.Good job Scott. We appreciate you.
Im a frequent shopper at Rite Aid, and soon to be employee, along the way there, just on the backside of the store, I was racially attacked by a couple of white people. I was hoping for security to come after the comotion, I didnt have a great time walking back home either, I just hope that there were more security at the store and behind the store.
I like Rite Aid overall. A bit pricey, but always stacked. I appreciate that.
I’m a care giver for a very elderly patient. We went to rite aid today on division and a lady by the name of Casey was very rude to my patient. She was short with her and cut her eyes at her. As medicine being her field of study I would expect her to be a little more sensitive to customers coming in to refill medication for their medical disabilities. Very unprofessional and just not okay. Not sure how she has a job treating people that way. Treating elderly that way at that. Not a smile or anything. Wouldn’t even ask my client to give her, her ID she just held her hand out! Very rude. We’ll be back around 2pm to pick up the prescription and I expect my client is treated with respect this time.
My favorite Rite Aid! Always clean and quick service.
I absolutely love this rite aid. Everytime I walk in the Asian lady Greets me like Im an old friend. They are so funny and very personable. Great customer service.
Great place but they need to fix their app.
Bad service at the pharmacy. Store appears to have cracks in the wall, overall falling apart appearance.
Update see below! I am leaving this pharmacy! I have multiple auto immune diseases and also lyme disease and Im animic. I had a flare so doctor told me to take extra medication and she would approve next refill early. So doctor placed the call but did not put the reasons why. So now rite aid wont fill until doctor calls back with the reason why! I was told yesterday by pharmacy that it would be ready by 10 am the next day. Now they are telling me to call doctor. They wont even call I have to do it. This needs to change. So beaware of early refills make sure your doctor is thorough. Holding medication back from a sick person isnt right.update went in to by some toilet paper and didnt realize it was bogo so so the older gentalman hooked me up. Great customer service so now Im giving a 4 star because of the old gentlemen.
Went in on friday and they said my script would be ready wednesday. then i came in wednesday and they said there was no script available. bs.
Pharmacy department is run by idiots and store is literally falling apart
I have been going here for years on and off, and these guys are very HONEST and I appreciate that, had a pill miscount and I left the store. I thought oh god I am !@#@d went back in and they were very nice and again I appreciate it . I have cancer and stress is something I do not need …. so THank you rite aid pharmacy employees.
EVERY TIME is bad customer service. A rare medication should not cause this much grief every month.The people who answer the phone are rude as well as unhelpful.
Customer service is always nice and polite.Their pharmacy is quick.Nice seating.Most of all their stuffed animals and kids toys at this time are half off.
I am trying to get a hold of the head manager or owner of the store as we speak. I am totally disgusted by the way the cashier in the store treated my wife and autistic daughter on Friday night when they ask to use the bathroom. The assistant manager who was working that night was also in very need of some training in customer relations. Not only did she say that it was okay for my autistic special needs daughter to be discriminated against, but she really didnt care that she made a special needs kid have to walk across the parking lot to Dottys to use the bathroom causing my special needs child to pee her pants a little bit. The lady at Dottys was very nice and she said of course you can use the bathroom she was sweet to her and to my wife. I had just bought about 50 bucks worth of stuff and I was sitting in the car when this all happened. My wife came back to the car and told me what had happened and I was very upset. I being a protective father and a person who believes that special needs children need special care and respect in life went into the store to see why they have been so horrible. The old lady cashier which I should refer to more as a old hag not a cashier was very rude to me right off the bat. Then when I explained who I was and wanted her to explain her actions she got very upset and belligerent and at first said my wife with a liar, then she said that at her store they didnt have to her kind use the bathroom. Which was very upsetting and I didnt know if she was referring to my wife being Mexican or my daughter being special needs. I told her I wanted to speak to somebody in charge not her. Then I heard 2 ladies talking who works in the pharmacy and I walked over to them and told him what happened. The two girls in the pharmacy were very sweet and nice and told me that the head manager need to be contacted but only an assistant was there. They were very professional and compassionate and from what I can see very good workers. Finally the assistant manager walks over and I asked her to take a seat so we can talk about what happened. She was very rude and made up all kinds of excuses and basically was very offencive to me and said that she didnt care about what me or my wife thought about what had occurred. And that she would not provide any head manager or owner or CEO or regional manager names for phone numbers and basically too bad. Then she said that she had called the police on me and I better get out of there. I informed her that I was very because I wanted some form of official documentation what had happened and I would gladly wait for them. Well the cops never showed and she was acting very nervous but still being rude. I kept asking her when the cops were going to show because if she didnt really call them I was going to get my cell phone out of the car that had a dead battery and charge it and call them myself. She was very annoyed that I was still there and said she didnt know what I wanted but I should leave. I told her that my hands maybe a little stain right now but that was only because I was working on my Mercedes and I stopped so I could make it to her store and spend some money before they closed and that I wasnt some Transit in fact I only Jaguar also and she needed to start talking to me with a little more respect and that where I came from the customer is always right even if they are wrong you are not supposed to be rude and you were supposed to smooth them over because no business want bad reviews left on how bad they treat their customers. She said that she was not going to give me nothing for free or anything like that. And I told her Im very upset and Im going to take this all the way to the top because you have been so rude to me not to mention you denied my special needs daughter entry to your restroom and why I was in there another customer actually was able to get into the restroom that knew one of the employees and use it. I actually then explain that I am going to throw a fit and get the media involved and contact The Aid . Because Im not trying to get money
Its near my house, so I end up there a fair amount. Good deals on a lot of things, but be ready to spend a long time in line. The way the counter is set up is not efficient for more than one or two small items, so the clerks spend a lot of time shifting items from one place to another as they ring you up. I still shop there, but never if I am in any kind of hurry.
Everything is always terrific!
Attempted to use their apps clip to load function on 2 separate days and was treated terribly by the staff members who didnt understand the app and how to honor THEIR OWN STORES COUPONS. One even tried to blatantly lie about how the app works just to not deal with the hassle of using a coupon. Awful location. Rite aide is okay but the employees at this location are just the worst. Rude, unhelpful and lazy. Wont be back .
Absolutely terrible store. Asked to use the restroom, as a pregnant woman and it being an emergency, and was refused. Was treated like I shouldnt be there, I feel bad for who they must deal with, but it was unacceptable for them to tell me to go around and ask other stores nearby. I also wasnt allowed to use my coupon, thru Rite Aid rewards that I got for my birthday, 25% off entire purchase. Will never come back, Ive never experienced such a horrible Rite Aid or been treated so rudely. I will also be contacting corporate about my experience
Friendlier than the one on 164th, but no restrooms.
The worst public bathroom ever smells like urine thats the worst part about the store is their bathroom. go to burger king across the street even thats better. Over all the store is nice and clean but STAY AWAY FROM THE BATHROOM 😤😤😷😷😷
Great deals lots of things for a buck and friendly staff good neighborhood pharmacy
Long wait time in pharmacy. Every single time. Will be using another pharmacy from now on.Cant find any help in the store when you need it . Not sure how this store that is always empty stays in business.
Fix your open close times appearing on Google. I took time out of my day and arrived at 8 am only to be told you dont open until 9. My time is $$ and I dont appreciate it being wasted.So after I return a few hours later the prescription is dropped off a day ago has not been filled . I end up being told I need to wait another 20 minutes. This is not acceptable when I have to be late for something else because this places cant get their act together.
Close to my house. Never very busy, so thats good. Hours posted on google are wrong though. Just got back from pulling up to a closed store @9:25pm. Google has closing listed for 10pm. Store closes at 9!
Refused to fill prescription even with my doctors approval, huge waste of my time.
I searched pharmacies open near me.. It came back saying this was open at 8 am so I drove on over there. I arrive and the pharmacy was closed. I mention to the clerk that their time was misquoted online.. He said..we know but thats store hours not the pharmacy.. So evidently they dont understand that they are a drug store that has a pharmacy and its sorta misleading to know that the search shows that and no action has been taken to fix a confusing situation. But you know what? I can get over that for sure, but it was the attitude that came with the info that irritated me.. So i patiently wait over half an hour for them to open.. i am the first customer in line and hand my significant others prescriptions to the sourpuss behind the counter. I didnt know she was a sourpuss YET, but it didnt take long to connect the dots.We had been up Almost all night at the ER, my guy having injured his back pretty bad... Bad enough for the hospital to order an MRI, which they usually dont like to do on the spot. Anyhow i was tired and bedraggled.. i looked unkempt and felt super tired and at this point, Im beginning to suspect theyve profiled me because my appearance isnt up to Par this morning .. Im pretty sure theyve decided Im a drug addicted hooker thats up to no good!!I try to explain to Sourpuss that my guys insurance is new and thats why i have his member number written down on a post-it. Sourpuss asks me several questions i dont really know how to answer. Im really tired and i do the best i can. Sourpuss scrutinizes my guys driver license like it might Still be warm from the portable laminating machine she thinks i may have in my purse... She stares at it for so long i finally chime in with dont worry, thats ones REAL I gave up forging DMV identities years ago she looked up at my remark but didnt even crack a smile. So now Im thinking i shouldnt have said that and she might have her fingers on a secret button under the counter from which to silently alert the FBI as to my exhausted and slovenly appearance. I seriously stop to consider if I might end up a P.O.I in my community after this visit to Rite-aid!All kidding aside. She was very rude and told me.. This number tells me nothing. I need to know blah, blah and blah.. And i didnt know any of the blah answers! So after all the crappy treatment i ask to use the restroom, i have after all been waiting in my car for awhile waiting. ... Im told there are no public bathrooms. She says we dont allow people off the street to use our private bathrooms. Ok ... Point taken. I shall never ever shop at any riteaid again! They are judgmental classists, who practice economic profiling and should, in my opinion, be ashamed of themselves for treating anyone poorly based on appearance alone! I definitely looked as if Id slept in my clothes, and the dark circles and uncombed hair werent helping matters at all.. So i realize i looked like a warmed over crap casserole but Hey! Who doesnt after spending half the night at the ER and didnt catch but a wink of sleep!Maybe Riteaid will see this and work towards purging the company of ... Dare i say it.. undesirables?? My judgment is based on consideration of how they treat individuals.. Not on their appearance! Shame on you RITE AID!!
Theres always someone screwing up my insurance information in the pharmacy and they treat all customers like the junkie customers who wander in constantly and make problems. They wont let anyone use the bathroom. A couple weeks ago I went in to get my rescue inhaler, I was having an asthma attack in the store for 30 minutes before they finally got my inhaler. Which was already filled and ready. The pharmacists are idiots.
Horrible customer service at this location. They had us do their job by asking us to call the prescribing doctor to verify the medicine, and my father left with pain the whole day because they couldnt do their job right.
Only store that asks for ID to sell over the counter regular cold medicine.
Pharmacist is gone 1.5 hours for lunch daily. Im not dropping off an rx for pain then have to wait two hours to pick it up. Totally ridiculous. Walgreen is now my go to.
I like the fast service.
Old lady cashiers who are SO SLOW.. Like, it takes 15 minutes per customer. Also, drug addicts loonys come in, cut in line, knock crap over. Its just ridiculous.
Customer service here really sucks. Especially in the pharmacy.
Horrible pharmacy, nothing is ever ready on time, and the pharmacist always take too long of breaks
Prices are high on pharmacy products.
Love this store
Luv uLuv u