In our many years of iPhones and upgrades, only Verizon Retailer, Jamie Friars, earns these 5+ stars. The most efficient, warm, speedy and caring expert. Shes an installation genius, creative, patient and a total professional. Trouble transferring? No prob! Jamie has a dozen go-rounds that preserves all your apps, keeping game scores intact. Jamie checks all the boxes with us!

Very good. I had a issue with my phone where I was having a problem as far as hearing the sound level controls. I used to be a cellular sales rep as well but for some strange reason this was a very unique situation where I was not getting alerts.The representative went in and did a couple of very deep tactical adjustments and we finally saw the problem. And solved it.The only thing Verizon needs to do now (has nothing to do with the store or the associates) is get this antenna fix in place. In the New Hampshire Seacoast all the 3G transmitters are being removed and the 5G transmitters are being put in place but its causing a huge disruption in service.As far as the store itself though I purchased my phone from there and very wonderful and knowledgeable and friendly associates.

Tom V was so helpful! We came in for some new phones and he got us a way better deal than we had anticipated. He helped us pick out all accessories and now we are all set. Very happy with our experience :)

We were in the store yesterday and it took us 2 hours to get a new phone for my Mom. Anthony was pretty pushy about not just selling us a phone, but changing our plan to save us money. He kept doing math on a note pad and coming up with different numbers about how much money he could save us if he upgraded our service and applied promotions and discounts. End result was he sold us a $150 phone for $500, charged us $50 for data transfer and set up that he couldnt complete, and upped our monthly bill from $147 to $175. I then spent 2 hours on the phone with Verizon trying to undo whatever he had done, but the plan we had is no longer offered. They ran into difficulty pulling our plan history and reinstating that plan. After a trying phone call where the rep wasnt able to access any of the systems she needed to help us she finally told me that it was taken care of. I just checked the bill again this morning and now our bill is at $416/month. Im on hold again trying to get this sorted out. Do yourself a favor and save time and money by buying a phone online and doing self activation.

Jamie is absolutely amazing to work with! She’s helped me buy multiple phones, add lines, buy an Apple Watch and an iPad and has continued to be my connection to Verizon. Any time I have a question or concern I know I can go to Jamie and she’ll help me in anyway that she can! Her coworkers were warm and inviting and made my experience that much better! I’d recommend this store and Jamie to anyone I know if they want ease and happiness when buying a new phone!!

We visited about a month ago and were helped by Anthony. He went above and beyond and even stayed past his work hours to assist us!! We cant say enough about his dedication and kindness. Kudos to Anthony. We appreciate you!!

Rishav did a great job restoring my phone. He was great, would recommend verizon to anybody.

This is my favorite Verizon store in the area. Very helpful with any issues you may have. Down to earth and knowledgeable. From anything from buying a new phone, fixing an existing phone to buying accessories and headphones. Highly recommend this location over any other location in the area!!

Staff here is stellar. I had a new phone that was dead and the woman there patiently brought it back to life. Amazing, and she checked it for other problems, and even explained adjusted some of the features so it would run better. Its rare to get six star customer service, and so I regret I can only give them 5 stars.

Zack is an awesome guy. He helped me feel very comfortable transferring all of my old data to my new Samsung Galaxy s21+ which is a fantastic phone. Highly recommend him if youre looking to upgrade or switch devices!

Jamie, typically from the Dover store (and a gentleman from Dover store) were both fantastic to work with, even though I showed up towards closing. She made the process easy, got me a great phone at an even better deal, explained everything I needed to know, didnt pressure or force me in anyway, and had an awesome sense of humor. Was pleasantly surprised by the ease/comfort of the whole process and I walked away super happy.

I recently decided to upgrade my phone and did it on the Verizon website to have the phone shipped to me before a business trip. Long story short, the phone got lost and had no ship date and I wasnt going to be home to receive it IF it did show up. I ended up having to call Verizon corporate 3 times (45 mins ea) to cancel the order. They told me I was all set and could go to a store to re-do the upgrade. I chose Cellular Sales because they were open until 9pm. I dealt with Anthony and Paul and they were AMAZING. They had to spend another 35 mins on the phone with Verizon for me to again try and clear up the cancelled order. They finally got it cancelled and were SO great about taking care of me....my phone transfer time took forever and they ended up staying close to an hour late to make sure everything went through and got the phone set up for me. I felt terrible keepin them late but they reassured me multiple times that it was OK and they were happy to help through this issue. They were also very kind and nice to chat with, did not cut ANY corners even though it was well past closing time and even followed up with a call to check in a few days later. I will 100% be going back here for all my future needs and highly recommend Anthony, Paul and Cellular Sales!!!

Everyone in the store where very friendly and extremely helpful . I and my wife both purchased phones here and any questions I had were addressed and taken care of . Weeks after our purchases they have called multiple times to see if all is well or if we needed any assistance . Would highly recommend them. Thank you

Fast, quick and very helpful! Thank you Jacob Krueger for straightening out my phone.

The person we worked with his name was Anthony and he was one of the best workers I have ever worked with in years. The best service was provided for my family and I and was the most polite. I recommend working with him for anyone in the future

Great job 👍 very knowledgeable and all around good guy . It was a pleasure . I recommend asking for Zac anytime you stop by here.

Anthony Pung was amazing and was so helpful I would recommend asking for Anthony Pung personally

Excellent experience here. Michael Ash was patient, took the time to call Verizon corporate and wait on hold during a very busy day to get the answers needed to port my phone over to a new plan. Made sure everything was both loaded and working properly on my new phone before I left the store. Made a potentially stressful experience a good one.

Super helpful friendly service! Helped me find just what I needed without pushy upselling. Would highly recommend!

One of the best services I have ever had. Sean and Brian were awesome. This was my first time getting a phone plan and going from my parents line to my own. I was super nervous and didn’t really know what I was getting myself into. Sean assisted in transferring the line, finding the right plan, and setting me up with a new IPhone 11. He too, helped with backing up my phone and updating my old one, which took longer than we expected. While Sean had a glitch with setting up the new phone, he was very apologetic, patient, and was trying his hardest to speed up the process and get to the route cause. He even knew my family had plans that night, and offered to hand deliver my phone once it was finished by driving it to my home. That is dedication and commitment for customer satisfaction, which you don’t see everyday. Brian on the other hand was helpful by assisting Sean through the difficulty, assisting my Mom with her Galaxy issue and finishing up the process when I later picked up my phone. I would highly recommend Cellular Sales, Portsmouth, and these two gentlemen services. Very professional and very knowledgeable with the trade. Thank you both for your assistance. I truly appreciate it.

Absolutely great experience here buying the new iPhone. Staff was friendly and knowledgeable. We’re able to answer my questions and walk me through my phone options. I will be back!

I want to give the Portsmouth Verizon store a 5 star rating. I have been in the store many times with issues with my phone. Most of the issues operator error. The staff has always been there to help me and never made me feel like I was taking up their time away from sales. This is my go to store to keep my phone running correctly and trouble free.

If I could rate zero stars I would. We went in to replace a watch that had been lost and was looking to use the insurance to replace it. We were told it would be cheaper to purchase a new watch for $100 instead of paying off the old watch plus the insurance deductible. Well turns out you’re paying for the new watch over a period of payments instead of just paying $129 up front to get a refurbished watch. Mike Swan decided to leave the information out and tricked us into thinking it was cheaper to get a new watch. Being 18 years old I’m not very experienced in situations like this. I hope he sleeps well at night knowing he ripped off a teenager. What a rude awakening to the real world!

Portsmouth Verizon Cellular on Layfayette Road provided exceptional service and are dedicated to their customers. Customer Representative Anthony worked with me on the purchase of two new phones over last month and he was absolutely outstanding. He spent considerable time and effort to help with all aspects of the purchase and went above and beyond throughout the process. Highly recommend you seek out this store if you are looking for great customer service and excellent products.

Moving from Sprint to Verizon and Samsung to APPLE was a smooth transition. Sean communicated the options and opportunities of the move to the iphone, we are very pleased. He did an outstanding job!

Amazing handstands at this place. Love the staff very friendly and helpful. 11/10💜

Anthony was very accommodating and helpful with my purchases.He helped me understand the features and was very patient .I purchased Speakers cell phone case and a portable charger.i also bought 2 more Speakers when I purchased my phone.His peer Shawn was friendly as well and I highly recommend this Verizon Store and sales representatives than the ones I previously used at the other Verizon on Woodbury..This store on Lafayette store is Amazing .Thank you Anthony for your great service.

Anthony Mung, and his team at both the Portsmouth and Dover NH, worked very hard to get me the right product and plan. 100% perfectly executed. Thank you, Anthony, for your hard work!

Anthony at Portsmouth store on Lafayette St. was so helpful and informative. He helped so much. 10 out of 10.

I highly recommend the very helpful and attentive staff at this location. Sean and Anthony took the time to explain all of the different options and walked us through the entire process!!

2nd time we bought phones thru Cellular Sales. 1st last year in Dover, now here. Sean Adam is very knowledgeable and helpful. Funny too. He knew how to move my data from my old Samsung to my new iPhone. If youre going to get a phone, upgrade, or whatnot, this is the place to do so.

Sean, Jenna, Jacob and Anthony are all top notch! Got my wife and I both set up with ease. Preordered 12’s came in ahead of schedule, communication was very clear the entire way through the process. Thanks again!

The only verizon store I will ever ever go to. Sean Adam and Jenna are so awesome! Buying a phone can be difficult at times and they both my my experience so pleasent and stress free. Sean found me a great phone in my price range and they both got me set up in no time. Both are extremely kind and outgoing. If you go to this store I highly recommend asking for one of them.

Best experience in a verizon store 👌

I have purchased 2 phones a month ago at this location. I have never been to this store- usually go to the Verizon store on Woodbury. I think the customer service is terrible. Very pushy sales people and they do not seem to care about your needs except to push the latest and greatest phones. I will not return

As a Verizon customer I am happy with Anthony and Sean! The rest of the team are amazing as well! They got me into my new OnePlus and its the best phone ever! Thank you guys so much and I will definitely be back!

Just called and asked about an iPhone 12 sim card and instead of listening to me and trying to figure out what I needed, the representative kept talking over me and interrupting me. I bought my iPhone directly from Apple, so I was told I need to go to Verizon and get a sim card to activate my phone. So, I called this store to see if I can pick up a SIM card today or if I have to wait till the phone is actually here. She laughed and said “yeah I can sell you one, but its $20 and non-refundable”. So I said “Even if it doesn’t work, it’s non refundable?” And she said yes lol. So they’ll sell you a sim, get their money and don’t care if it works or not? Pass. Take your business elsewhere.

Went out of there Way to help with my issue, I cannot say enough about the Team at this Location!!!!!!!!!!!! Thank You Very Much !!!!!!!!!

Brian was very patient with fixing Bixby on my Samsung Galaxy watch. Previous to meeting Brian, I went to other Verizon locations and all the other sales representatives told me to call support, which was unhelpful considering they would not even look at resolving the issue. I would hands down recommend this location and Brians services considering he listens well to the customers request and works super hard to solve the net issue. Thank you, Brian once again for your support!

Nov. 2020:This is our second iPhone upgrade with this Verizon Store. The people there never disappoint us. Their willing to assist us in all they do. Bryan was exceptional and very knowledgeable. He is a great person with awesome customer service. Thank you all and we will always come back.Nov. 2019:My wife and I had an amazing time during our upgrades. All I have to say is that these people have an excellent customer service and their attention to detail with our needs was above and beyond. If only I could give them 10 stars! Thank you all for everything.

Sean Adam has been a terrific resource at the Lafayette Road store. He’s helpful, friendly and resourceful. I would highly recommend this store!

*BRIAN and SEAN ARE AWESOME my Verizon visit AN EXPERIENCE WORTH SHARINGThe higher purpose of customer service is to turn an upset customer into a happy one. To fully understand what EXEMPLARY SERVICE I received from Verizon personnel I must share the event(s) that led me there. Shortly after the mandated lock down order- a phone being VITAL with the uncertain covid-element MY PHONE CRASHED at the worst possible time! I immediately went to my previous carrier. Rather than help me RECTIFY my situation - attempted to TAKE ADVANTAGE of a crisis situation by trying to up-sell a more expensive phone & data plan. When they couldnt convince me that its what I needed - I was told I had no other options knowing full-well Id just lost my job indefinitely. I was told was I cant be without a phone in a time like this - youll be back. They were wrong. Capitalizing on a fear element is NOT a company I want to be doing business with - I LEFT. Insulted. And panicked.I CALLED VERIZON. When I got to the store it was almost closing time and BRIAN welcomed me in - I was visibly upset. He couldve easily have had me come back due to the late hour but instead took the time to listen to my story so we could review all my options for a new phone & plan that was right FOR ME. SEAN also closing at the time stopped what he was doing to help facilitate the process. I was there 40 minutes AFTER CLOSING - both taking the time to be sure not only was my new phone and plan were in order- they INSISTED on making sure everything from my old phone transferred and saved. As upset as I was when I arrived - was HOW HAPPY I WAS when I left! THE STELLAR CUSTOMER SERVICE OF BRIAN AND SEAN FAR EXCEEDED MY EXPECTATIONS I CANT THANK YOU ENOUGH FOR EVERYTHING! THANKS TO BRIAN and SEAN you now have a loyal Verizon customer!

Great service! Helped me activate a phone that I had. Been having issues with.

Bryan is a true customer service professional. 10/10. Would highly recommend him to anyone for all of your Verizon Wireless Needs.

We purchased a phone at another location and came in here to set it up. Even tho they did not get credit for the sale Sean did an amazing job setting everything up for us. Highly recommend.

You cant trust them or Verizon. We should have known from the start when we said we were shopping and they said they couldnt put their offer in writing. But they will offer non-existent gift cards and savings ... which they assure you will kick in but take 4 - 6 weeks. Which just so happens to exceed the time you have to return the phone and cancel your service. So incredibly shady and now were stuck with basically the same service, price, and phones we could have gotten by staying with our old carrier, but without all the misrepresentation, endless calls, and aggravation. And $400 less than what they promised in terms of gift card signing bonuses, which in the end was the only reason we decided to switch. Shameless.

Best experience! Brian & Sean are awesome! They are welcoming, friendly and informative! Will always go back to them for my Verizon needs!

Sean made this experience truly smooth and customer focused. Thank you.

Rob did such an amazing job and helped me out when I came in late an hour before closing after I dropped my phone and cracked it. He delivered such amazing customer service and went above and beyond to help through every question I had. There truly is no better experience for shopping for a new phone and Apple Watch than with Rob and he made sure I got the best deal.

My Boyfriend and I went into the office with an issue on one of our phones. Sean and Paul spent hours trying to help us get what we needed. Their customer is service is 110% .. If you need a phone Go to either Dover or Portsmouth Lafayette Location.

Danny was fantastic! Knowledgeable and very understanding of my wants and needs. Will come back and ask for him again and you should too!

Ive been waiting for this, if your a pre paid customer you are getting screwed big time Verizon seems to have no honor in what it says 😡 30 days seems to be an issue they cant get ahold of, I made a payment on the 9 the day of a month for a 29 day month February my next payment I had to make was March 8th shafted 2 days, you need math lessons Verizon Stop Screwing Over Those Who Put Food in Your Mouth !!! .

I had a great experience with Katie at this location. She helped me out a lot and I feel satisfied by her professionalism.

Jimmy Reicher. Was so very helpful and engaging. Wonderful employee!

Went to the new store today had awesome experience the salesman was very very helpful he helped resolve all my problems and answered all my questions very professionally and to the best of his ability

Shout out to Danny, Sean and Brian! Great customer appreciation day!!

John was wonderful to me today at this store help me with my phone fixed the problem with the phone and working great. John is A+ working for verizon. Maggie was very helpful with my problem also. She is a good person working for verizon. Loretta

Great service. At one point it was necessary for more than one person to assist with validation of the tablets, and they treated each other with respect, which is unusual in a commission sales environment.

Though they were not able to handle the issue that I had, because it turned out to be an insurance issue. They were pleasant and pointed me in the right direction.

Jim Reicher a lot of help setting up my new phone . Spent a great deal of time with me.

I was very impressed with the knowledge of the technician that I worked with. Great job thank you

Very unfriendly staff trying to push people into the phone that gets the most in commission high pressure sales tactics 0 out of 10 wouldnt send my enemies there

Very helpful wandered all all answered, made it easy and plesent

Cold business environment. Staff members arent very friendly and they arent excited about troubleshooting.

Sean the salesman was great

Evan at this non-corporate store is very helpful!

Great customer service!

Saved the day yet again

Great personal and quality

Huge shout out to ANDREW and heres more ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐