Normally the staff is always so nice and warming. However there was an older associate that had just started Id assume...he was very sweet and greeted me while he was working he accidentally broke a mirror and the one who was his supervisor Id assume was ridiculously rude to him about it when he was apologizing. She needs to be moved out of her position, cruel power hungry witch is what she is. She wouldnt listen to anything he had to say and kept cutting him off...thats not how you manage or train someone. I personally saw it slip out of his hands and it was out of his control.

Needs more variety, and better furniture like more white, or cream colors always seeing black or browns. The store is clean and customers are greeted, nice! Friendly staff. Just a not so good selection of stuff. I can leave come back in 6 months and basically its the same stuff with a slight twist.

I missed Big Lots! (We dont have them in Canada). I first discovered Big Lots when I moved to Sault Ste Marie and used to cross to the US side to shop. I love the foods they carry that are not available in Canada as well as the decorating items. Glad to be back!

Nice personable and knowledgeable clerk at check out. I alwAys find items I need and want.

Love this store. Recommend shopping there.

I used to shop there weekly now the prices have almost doubled so goodbye big lots

Nice store, cool stuff, but no lamps.

Love shopping at at big lots. Big variety of things to pick from. Great prices.

Went there to get a blanket for my bed and a butter dish. They only had comforters. No blankets of any kind. Only had one plain glass butter dish. I realize that the pandemic has caused shortages of many items so, although I was disappointed, I still like Big Lots.

Some stores are easy to get to the dock and some arent. Corp should care more about their employees. Unloading by hand is one thing but in the weather is harsh. They need to build a dock like most stores.

They were out of the thing I wanted

Store is empty and has nothing in store thats advertised

This Big Lots in particular is a great store. Clean, well organized, well stocked, courteous staff. I got a great deal on a moving room set Im very happy with as well as sundry items over the past weight months or so. Just this weekend I bought two complete stress of dishes including glasses and flatware for $30, having a quality with which I am quite pleased.

Kinda disappointed over priced what they have in store but staff is good.

Lana is an excellent salesperson. She has excellent customer service! She is refreshingly wonderful.

The lots they sell are small

We always visit this store when we are in Potsdam. Love it.

Your cashier was very rude...i got a stand and no tag on it for price he said I had to go find the price I said it was part of his job and he got little vocal about it

There are definitly discounts

Find lots of great holiday stuff for house n yard.

Mostly furniture and outdoor canopies. I was a little disappointed.

Excellent furniture. Variety of items for every holiday.

Nicest big lots ive been in. Nice selection, good prices, helpful employees and good displays.

I need more money!! HahaSaw lots 9f things i want

Very clean, very friendly associates. Very informative and optimistic associates, were willing to answer all 50 questions I had and even when though the store didnt carry what I wanted, they knew where to send me to find it. Thanks guys

Yes also two Big Lots you can get anything you want to hear from food I think clothing and anything else just knew out there its there you can get it there from furniture chairs tables couches you name it its there just go see for yourself prices are very reasonable you you wont grow broke coming out of that store one thing you will create there is friendship with all the people that work there I bought many things your myself try it out see how you like it and then youll know why they call it Big Lots

Great store great service

Reliable.Good offers

I like this store for its discounted merchandise. Big value for your buck basically. In the time of Corona-induced fiscal austerity in my household, this store helps us stretch our money a bit.

Amazing customer service!! We had to return and exchange a large item...no problems and staff was all smiles.

I always find just what I was looking for (and more)! Staff is friendly and helpful. Prices are good. Never had a problem with returns if something didnt meet my expectations.

Good

They have a good selection of mattresses and furniture products at reasonable prices!

Door didnt open to leave. Brandon the cashier graciously helped us. Very nice employee at Potsdam Big Lots

Love shopping here

Great employees, very friendly. Nice selection for a small department store

You always end up with more stuff then you planned on but they have baskets scattered throughout the store. They know!

Everyone is very helpful there and they have what I need!

Good place to shop on a budget. Lots of inexpensive furniture for people starting out with moderate budget.

Friendly and helpful staff and great prices.

Helpful, but low pressure. Great deals.

We went there for a couch and they were very busy. They were professional and handled the situation very well. Great products for the prices.

Store is nice and clean and organized. The employees are very helpful.

Awesome. Lots of new furniture and a way bigger store than it was a year ago

Customer service was great

Same as all the other store

The store has been recently updated and has a big concentration on furniture now while still keeping the favorite bargains we have come to love on food, cleaning products, kitchen products, sheet, bedding towels and much more

Had a big Variety in the staff was really willing to help it was very nice

Love the new layouts they are doing. Great service and good pricing.

Its a beautiful store I love it there always bargains

Like most of the other retailers in the region, Big Lots locations in our Saint Lawrence County are all clean, well stocked and are staffed with courteous / outgoing individuals . Of all our pleasant experiences with Big Lots Stores the most outstanding must be last weeks interactions with the Great People at the POTSDAM STORE !WAYNE, KARA, SHELDON AND STEVE had treated Millie and me with service well above our expectations ! Wayne went out of his way to reach out to all other locations, some were significant distance away from Potsdam to inquire what they had remaining in inventory of the end of season outdoor / clearance furniture . We had been very fortunate in going to their store just before everything we were interested in purchasing was sold out . Wayne wasnt able to find any other store within over a one hundred mile radius of Potsdam that had anything left that would complement that purchase . We got a truly great deal from Kara and Wayne on the 13 items items, some had needed repair due to the normal floor sample status wear and tear associated with a very active store . We took them home, did the necessary fix ups and we couldnt be happier !There was sadly one exception however, the Massena location it seems did have the similar items but didnt give Wayne accurate information in a timely manner when he called, they quickly dismissed his inquiry without taking the time to check what they had on the showroom floor only only a few steps away . When we went to the Massena location a few days thereafter, they still had everything on the floor at more rigid pricing . A few additional days thereafter they still had the same inventory but by then had started to mark down the items to reflect the similar pricing we purchased our items in the Potsdam Store that hadnt needed repairs .As several important points need to be made about the contrasting experiences in those 2 local stores we feel very blessed to have had the great good fortune to contact WAYNE at the POTSDAM STORE, FIRST !!!First - Wayne took the time as the polished professional management individual HE IS to give us accurate information of his own stores inventory ( we had just missed by a few hours an opportunity on one complementary matching piece of the furniture ) .Second - Wayne had felt so badly for us in missing out on that other piece ( that was nothing that they caused ) that he went well above and beyond to try to find another store that might still have that similar piece. Do you think the Massena Store would have done that same time consuming extended courtesy ? If so it certainty wouldnt have been made by the individual who didnt find the few SECONDS IT WOULD HAVE TAKEN TO CONFIRM THEIR OWN SHOWROOM INVENTORY that Wayne had requested !Third - Both Kara and Wayne showed us great respect by holding the inventory the few hours it took us to get down to their store and gave us some additional generous allowance for the damaged parts and for us taking All their pieces of that styling at the same time . When I had called the Massena Store, they didnt try to offer any additional reasonable discount ( We didnt expect them to match the pricing we received on the damaged pieces in Potsdam, just some reasonable motivation to clear out the items quickly ) . They didnt offer it and the inventory was still on the showroom floor a week later !Lastly - As all these many selling seasons in the retail industry quickly come and go, it is of importance for those stores to transition as completely and rapidly as possible to the next event to maintain continuity . The Potsdam Store recognized the offer we made, we then made a reasonable additional counter offer and everyone was happy with the outcome . As an individual who had been in businesses that deal with the public all my life, I certainly appreciate someone meeting me halfway . It seems the Massena location would be well served by emulating more of what the Potsdam store already knows and practices!WELL DONE WAYNE, KARA, SHELDON, STEVE AND ALL ELSE THERE

They have nice furniture and a lot of other stuff.

Staff is always very helpful. We go for the sodas in glass bottles (Boylans), some of their international cookies, and Ive bought DVDs there.

It was Big. Lots of stuff

Love that store

Nice store

The store remodel looked real nice. Staff very friendly and helpful.

Nice holiday variety. Store was clean and neat

Great experience! New furniture tomorrow! Large display!

Great selection

Like the prices.

The staff at this location are often friendly and helpful!

Store is beautiful. Employees are very friendly and helpful.

Not a bad store. Always one step ahead getting ready for the next season!

And parties are absolutely amazing very kind

Meh, its another Big Lots, at least there is consistency from store to store.

Older store. But great savings

Great store. Lots of good buys.

Store is very big to get around quickly.

Found exatly what I wanted and at a great price!!

Always friendly employees. Its my go to place for many items and furniture

Nice furniture. Lots of selection.

Store has been recently remodeled.

Very clean, well staffed and a varied furniture selection!

Excellent service. Lots of good buys

Nice friendly clean like it.

Great

Excellent renovations. Im impressed!!

Tried to do christmas shopping, my big lots card had a 0 balance, but yet they embarrass me and decline my card in case it was stolen, what the hell!!

Need more help

Only hires people that are considered her favorite.

Affordable decorations and groceries.

Updated sales floor made it easier to find items

Love it here cheap prices great quality

Cheap stuff at good price

Decent prices

Did go to big lots

I like how they changed the store around

Love the new layout

Good customers service.

Not to bad one rude employee. That needs temper control

Best store around

Good stuff cheap

Nice place to shop

Big Lots an enjoyable place to shop

Always like shopping there!

Awesome store!

Great stuff

Great low prices

Love this store