I went into the store looking to only upgrade/replace my son’s damaged phone. Jonathan was absolutely amazing to work with. He was thorough…not pushy in any manner. He reviewed my current plan, explaining in detail all of the savings. I ended up leaving with a brand new phone, as well, and tremendous savings on an even better plan. Jonathan transferred EVERYTHING from the old phones to the new. This was by far THE best experience I’ve had at an AT&T store anywhere. Thank you Jonathan.

AT&T in Pottsville was super helpful and friendly. Even with it being closing time. I love my new phone.

Need representatives to be more precise in giving people information on certain things you have employees who lie and dont give whole details

These gentlemen were awesome to work with. They are not pushing at all. If u dont understand something they will go over it with you in great detail. I will be dealing with them in the future. Been at&t customer for more than 10yrs. These to are by far the best Ive seen!! We need more people in the world like these two. They deserve a promotion!!

I could not ask more from Ronald I came in just to upgrade my phone and Ronald was able to help me and my family with an updated plan that saves us hundreds a month. My new phone took a few hours to transfer and he gave me his personal cell number so we didnt have to hang around. My only wish is I could give more than 5 stars!!

My experience was great with Ronnie and his co-workers they were professional and sensitive to each customer need friendly..the only concern was the waiting was long..l would suggest that 2 person be available after 5pm if possible..otherwise 5stars

Great face service knew what they were talking bout and help me with everything I needed to know

Horrible had an issue with my service would not let me call customer care from the store. Dropped them went to tmobile who gave me great service and cut my bill in half

Chris was amazing! He was so patient, helping me reset my password and helping me figure out my e-mail wouldnt work for over a year!I was at a different store in our area earlier in the year for the same reason and called At&T.He went above and beyond. !!

Christian was extremely helpful, kind and patient. He worked hard to meet my goals of the experience. Best experience with AT&T we’ve had!

Christian Lopez was awesome! Super helpful in getting my new phone setup and answering all my questions.

I would like to give thanks to Ronald Jonathan and Nicholas they were absolutely wonderful theyre personable theyre delightful they smile and they dress nice the one guy shaves his head too anyway so yeah thank you.

Great Service. Really Helpful. Quick & Reliable.

Personalized service: they helped me pick out the family plan that provides what we all need at a reduced cost

I was very happy with the prompt and courteous service.

Ronald was patient, kind and helpful during a long and complicated transaction. Thank you so much!

Very friendly and knowledgeable customer service!

Ronald was very professional and respectful when assisting me with my purchase. He helped me with what I was looking for in a phone and service. Yes, am satisfied with AT&T. Thank you!

Christian at the fair lane mall is fantastic! I highly recommend him if you are getting new phones or services from att!! Top notch salesman!

The retailer was very awesome. Helped us out in every way. Highly recommend him as well.

What a pleasant experience ! The guys that work there are very knowledgeable and answered all my questions. I am definitely going back to get a new plan and the customer service was a big part of the reason why.

The guy was very helpful as far as getting my ulefone armor 9E phone operational I am thankful for that, however he made a mistake in putting data only package. Now the return department says they are unable to see my recent transactions therefore are unable to refund me for the mistake the guy had made. They have told me that because they cant see that on my account the cant give me money back very very angry about this. Giving me the run around for about two hours and still not resolved at this point.

Ronald helped me get both my iPhones and showed me how to use it lol. He was very nice and funny. Thanks Ronald🖤

Nicholas was very respectful, new exactly what I needed, he was so helpful.

He Tried to fix my old phone and really explained everything he was doing.

Very poor customer service. Employees were doing too many things at once to pay attention to the customers wanting to spend money in front of them. When asking questions their answers kept changing to the same question. Clearly they did not know or care to get the correct answer.Also, during a pandemic when there are mask regulations in our state neither employee had their mask on appropriately. Mask worn on your chin is the same as not wearing a mask. Overall, worst experience I’ve ever had in an AT&T store.

After having a bad experience at another AT&T store I was a little hesitant on going to another but Jonathan made up for that. He took the time to explain everything and answer all of my questions. I will definitely be going to the Pottsville store from now on. Thank you Jonathan for helping me and making everything so easy!

The best. Google has helped me so much I lost count

Christian was very knowledgeable and extremely helpful. He was also very patient and made sure I understood everything about my new phone and plan. I was there to switch from Verizon to AT&T and he couldn’t have been more helpful.

My family went to the Att store in the Fairlane Village Mall in Pottsville, Pennsylvania. Our reason for the visit was to get help upgrading to an iPhone 11. We had done the upgrade online and received our iPhone 11 in the mail. It just would not correctly transfer from the iPhone 10 we were upgrading from. This is where the next 3 hours of the day went south. The employees at the store began working on swapping the phones. After more than 30 minutes they claimed that the iPhone 11 we received was defective. They were not willing to help or replace the defective phone we were instructed to contact either ATT customer service or Apple. Ok, not what we wanted to hear but fine we will do it ourselves. But wait, in the process of them trying to get the iPhone 11 to work they BROKE our working iPhone 10. They insisted they did not and it was working fine. Which was true while in their store and on their WiFi. Ten feet outside the store the phone was just a brick. We would turn around and go right back into the store. Employee number 1 continued trying to help, and he swapped out the SIM card twice. This is when we became liars. They refused to believe the iPhone 10 was not working. We stated many times they could walk ten feet outside the store and see for themselves. The phone worked fine when we arrived. We just wanted our $1000 iPhone 11 in service, but will not leave til they fix whatever they did to our previously working iPhone 10. Enter employee number 2! He was polite and began by swapping the SIM card out of a second working iPhone 10 on our account into the now broken iPhone 10. Phones working fine now. He suggests yet another SIM card swap. Frustrated we suggested just upgrading a phone on our account then giving that working phone to the number the non working iPhone 10 and 11 are currently associated with. The person I assume was the manager due to his tone interjects. He was upset and said to employee number 1 and 2 that they have already given two free SIM cards, and if they upgrade and the phone does not work they then have to do a return and pay the restock fee. That plan we suggested was immediately rejected. We are two hours in now and both of us have turned from frustration to dismay. Employee number 1 checks out, he’s no longer involved and goes toThe break room. It’s right behind their desk and visible. Employee number 2 continues to claim the phone is working just fine and that we are not telling the truth, but wait he realizes the phone isn’t showing LTE. It’s stuck on 4G. He works on the phone a few more minutes and is triumphant! We ask what he did to fix it. His response is “I have magic fingers.” Sorry magic fingers ten feet outside the store the phone still is not working. We can now text but that’s all. We go back into the store for what seemed like the 123rd time. Employees scatter and employee number 2 just stands in shock. This is about 2 hours 35 minutes since we first arrived. They relent and call customer service. Well get ready to wait. That’s a wait time like you wouldn’t believe. While waiting my fiancée starts turning off and back on every setting in the phone and somehow clicked on something and gets the phone working again. Don’t ask us which reset worked but it did. Disgusted we informed the employees we had fixed the phone ourselves, and we left the store. It was a long miserable 3+ hours. At the end of that time we are exactly where we were when we started. A brand new iPhone 11 that will not work and still using the iPhone 10. But now know never to go to that ATT location ever again.

I was greeted warmly by Christian who was very knowledgeable about helping me to find the right phone. I am 63 and have age related dexterity and vision issues.Christian explained additional packages and services. He helped me make goousefilul decisions and did not pressure me.When the second sales clerk arrived, she fitted the safety screen on the phone while Christian set up the phone through AT&T. He helped me close out my late husbands phone number and line.I worked in customer service for 10 years. Christian is a credit to AT&T and customer service. His coworker is as well.K. Milner

Justin was friendly and helpful. He was polite, professional and knowledgeable. He made my ATT experience great

Customer service was great. Very helpful and patient

Went in to buy a phone. Floor models are all off or not working because we cant find a power cord for them. Listening to them deal with their customers while I was there makes me happy I didnt switch to att!

Very easy, everything transferred. Maybe I will switch phones more often😃

Very knowledgeable and professional, great customer service.

Christian at the Fairlane village mall was very professional in helping me set up my new iPhone.

Karisa, at the AT&T store at the Fairlane village mall is excellent. We only have her sell us our phones and equipment. If she is busy we wait for her. She is always helpful and most important sets up everything on the phone for us and makes sure we know how to use the functions. . Hope she remains there and never leaves.. we will be customers there as long as she remains. Thank you Karisa for always being helpful and friendly.❤️🌹🙏🏽

Karisa, Alexis and Julio were awesome when our family went in to purchase 4 new iPhone 11’s. We were there for 5 hours because of a computer glitch that was no fault of theirs but they worked around it and got everything worked out. They even worked past their quitting time to get everything completed. Great workers with a positive attitude. Thank you very much. A suggestion for the store would be a nice couch for the customers while waiting.

Sarah was so friendly and full of knowledge!! Definitely recommend seeing her

Young man was very knowledgeable and helpful

They will not stand behind products and not help you when you have a issue really the worst customer service around

The guy that helped me with my new phone was excellent. I didnt want to spend a lot of money upgrading it. He helped me get a new phone and trade my old one in and all at a reasonable price. he was informative an helpful.

Very nice and helpful.

Karisa is the best! She is so helpful and knowledgeable about the products. She got me all set up on my new phone and even helped me pick out a case and matching pop socket PLUS she took extra time to make sure all my texts and pics transferred to the new phone

Marisa McHose was excellent she was very patient and answered all my questions. She walked me through all the new features on my new phone. Extremely helpful and personable.

Fast service, knowledgeable and friendly- highly recommended

I was frustrated before I walked in due to dealing with not wanting to deal with the cost and learning a new iPhone. Mine was obsolete, admittedly. Julio made the whole process simple (even the tech messy stuff) asked for staff help when needed and I’ll give him extra points for trying to converse with another customer in Spanish! Great job Julio. Love my very up-to-date phone!

An employee from the Pottsville location, decided it was a good idea to give my personal information out to an employee from Kay Jewelers. Then two employees decide it was a good idea to call a number on my plan from the business and a personal cell phone to talk to them about their phone plan. Interesting fact, the plan isn’t in this person name, they asked for this person by name instead of asking for me. There hasn’t been an authorized user on my account in almost three years, so they had to do a lot of digging. As an AT&T customer for almost 13 years, I expect more than this. I’m just posting this so it doesn’t happen to anyone else. I will gladly take my money and business to a Corporate store. At least they respect laws and my privacy. Good job team on breaking the law!

Sarah was great..Really easy to deal with. Very helpful

I switched from Verizon to ATT today. Got a much better monthly rate & excellent service from Karisa, my sales clerk! Highly recommend!!

Christian at store was very helpful in setting up account..

Is it selfish for me to say I don’t ever want Julio to leave here? Every time I come in here I always get the answers I need from him. Has me thinking this man sleeps with a Samsung manual book. I been to many AT&T stores over the past year and he’s always that one team player who really makes sure I’m good to go before I leave. I hope he sticks around at least long enough until I understand this gizmo lol.

Came in early this morning and it was only Julio by himself. He helped 3 people all at once! Now thats one hell of a multitask I havent seen in a while. Hes a whole team in one body Haha Haha! Thank you so much for the help Julio!

All the staff were very knowledgeable and helpful. Johnathon V. helped us get the best deal upgrading phones and adding lines. I was very pleased with the results.

She was very helpful, kind answered all my concerns

Julio is the guy to go to when you want things to get done with speed. I came in and he was helping 3 people all at once like a one man army! Its as if hes a whole team in one body hahaha. Will definitely be coming back in again to see him if I have trouble.

Julio did excellent with helping us add a line and fixing our phones.

The guys here always give me the best experience in the store every time I’m there. Always very patient and happy to help me. I don’t think any of these guys have a mean bone in their bodies. The other review on here saying they were saying mean things to a customer has to be bologna! Very knowledgeable and very nice, definitely not “useless idiots”! I WILL ALWAYS GO TO THESE GUYS, THEY ARE THE BEST AROUND!

Excellent customer service. Will be going back

Jonathan was very helpful. I was able to upgrade my phone and transfer my data in less than 30 minutes. John also was checking to see if everything was ok! Great customer service! New management, give the new guys a chance. It was a great customer service experience!

Justin, was top of the line team player ... I just want to thank Justin & AT&T for the awesome sales experience me and my husband had tonight !!! Justin is the real deal, great 👍 salesmen ship !!! Thank you AT&T again sincerely Tammy L .

Jonathan was a great help solved my issue in no time

The employees were nice and very helpful.

Julio was super knowledgable about Samsung phones and set my phone up quickly. He also showed me some tips and tricks! A+

Karisa was very helpful with helping me find what I was looking for and was very easy to talk to. She was also very attractive!

Good people. Helpful advice. Easy to pay my bills.

Julio did great! Now hes a team player 😀

Our experience was so easy, they transferred everything and had our new line/phone ready to go.

Julio was awesome!! We were having trouble activating my phone and he stayed to help even though it was an hour after his shift ended! Dedication!!

Justin was very kind and helpful. Would go back to the store if I needed anything else.

Fast, prompt service. Associate was very knowledgable and able to help me pick the phone that was right to me.

Jonathan was excellent he answered every question I had and went above and beyond helping me pick a new phone great job Jonathan

The staff was friendly and knowledgeable.

Very helpful and friendly. Looking for a replacement charging cord for the 3rd time. Bought a cord with lifetime warranty.

Glad I went to Julio, I waited on a long line for hours (3 hours)watching the other 2 doing a premiere account which is apparently just a regular business account which they clearly said out loud they have no business at all. Sketchy.... Sticking with Julio for now on. The manager and other guy here are too slow.

Had a bumpy start. Strong finish. Satisfied. Good folks

Very courteous! very professional! Straightforward no hidden agenda! You ROCK!

The salesman was great he was able to get the phone we needed and get everything transferred over in a short period of time. Plus have us some tips for the future! Thank you!

Julio is knowledgeable, personable, and most importantly he remembers his customers. A true attribute to AT&T.

Excellent service. In and out with no troubles. New phone in about 15 minutes.

Jonathan did a great job handling my order and Karisa did great finishing up on delivery day!

Quick and easy multitasking, capable of handling a large flow of customers.

Customer service is top of the line at this store! John even helped me out with a different carriers phone. Im seriously considering switching!

This week I stopped for the second time to return my cell phone charger. The first time I stopped I was told I would need to wait an hour to do the return. I needed to leave without doing the return. This 2nd time I only waited about 5 to 10 min, but when I asked the sales associate about the Back to School promotion with a free phone for an added line, he said the promotion ended. This was 11:30am. There was sign in the front door about the promotion. But it was expired. That was too long into a day of business to be advertising an expired offer.

The guy took time out to help me get a new phone since mine was lost. quick, eazy. recommend.

Insulted my Galaxy phone as all I wanted was internet service. Im not picky, but I got no service all of the times I was there.

Kyle was extremely helpful and knowledgeable with his products. Great employee to have.

Was not feeling safe when I visited the Hazleton store. A disgruntled customer came in n became angry since he couldnt cut in front of me as I was already waited on while he was in the parking lot. He told the employee n myself to f ourselves n I became unsettled n feeling threatened. Management did nothing as did the employees to protect me or anyone else in the store. I never saw this man b4 but they knew him. Im still wondering why in a phone store, no employee ever dialed 9-11????

Guy spent almost 2 hours with me trying to get my husbands texting messaging to receive pictures since it was an old phone. very generous and sweet.

Ronald is the G.O.A.T

Took my mother in to get a new phone and Julio took the time to help her and show her how to use it,..great service. great storee

My Aunt went here to try and figure out if there was something wrong with her phone or the network... There were a few teenage employees there who were not only useless idiots but INCREDIBLY rude. The worst part is when she went to leave the store they started saying really mean stuff while she was in ear shot. She is older and not tech savvy but she didnt deserve that, no one does. How can you run a business with such arrogant people as the point of contact for customers? Avoid!!!

Problem after problem, Julio kept his cool and got me the phone i wanted. Courteous and knowledgeable, i highly recommend.

It was busy but the stuff was nice af.

It was a very pleased experience and the workers were very knowledgeable

Great customer service! Jonathan extremely helpful and knowledgeable.

Exceptional service!

This place is absolutely useless. Do not have what you want or need and cant help you. I will take my business back to the Palmer Park Mall location.

Thank you christian find phone what need