Customer Service seems to be last on their list at the location where we were. Shortages of silicone chips obviously means shortage of empathy, compassion and kindness, too. Be wary...

Been a customer for 25 years. Not a fan of their phone service or on line My Verizon app. But have usually been satisfied with their in store service. This is an official Verizon store not an authorized retailer. Making an appointment moves you to the front of the queue when you arrive. Stephen, manager, took care of our need in a timely manner and provided additional information that we wouldnt have known to ask. Kudos...

I went to the phone repair store and was told my phone was unable to be repaired, so I decided to come to the Verizon store to check out my options to replace my phone. The only positive thing about my experience here was that the man checking people in was very courteous. He is the only reason I am giving 2 stars.The employee who was supposed to be helping me walked up to my mom and started talking to her without introducing himself to either of us. I think his name was Manuel. She said I was the one looking for a phone and he seemed uncomfortable talking to me and kept looking at my mom like he didnt believe what I wanted. I asked what people dont like about a certain phone and he told me nobody has any complaints and everyone thinks its perfect. I was playing with the phone and said that something was different from my current phone and it felt awkward. He said that a lot of people didnt like that about it. I asked about pixels and he told me they dont have any and I would have to go to best buy. I asked if he knew of anyone with demo pixels and he took me to them and basically stopped talking besides telling me I would have to order online from Google. I feel like once he realized I wasnt buying anything today he completely lost interest. I told my mom I would have to think about what phone to get and he walked away without saying anything.

Heaven forbid you need to talk to someone at the actual store in an emergency and can’t get there!!! The number sends you to the national line with absolutely no way to contact the actual store!!! This company is a joke! This is just insult to injury as they have been overcharging me for almost a year and not a single one of the people who handle this will call me back no matter how many times I’ve asked ( 5 times a month for 10 months!)

Been in twice this week to buy a new iPhone and watch. Left twice with nothing but my old phone and a distaste for Verizon. 4 lines, and I cant upgrade anything. Which company has their act together?? Time to switch...

Normally Verizon has excellent customer service. Today when I walked in nobody acknowledged me, there was nowhere to check in, and for over an hour nobody talked to my friend and I to ask why we were there. After waiting for over an hour and a half they told us that they couldnt help us because the department we need is apparently closed on Sundays. I wish they had greeted us and asked why we were there when we got there, or even within a few minutes of getting there. They could have saved us a lot of time and now frustration.

Prescott Valley Verizon top notch help and knowledgeable. Very patient too.

We showed up at 320pm on Wednesday. 3 employees, one sitting up front and 2 sitting behind the counter and not one customer in the store. My father needed a new phone because his old flip phone fell apart. The young lady behind the desk asked if we had an appointment and we said we didnt know we needed one. We were told without an appointment we would get no assistance. No apologies, no effort to see if theres anything they can do. Just no. Not one customer in the store and sent walking. We went straight to the third party store in Prescott and was helped immediately and was in and out with a new IPhone in 20 minutes. Im not one to ever complain especially because Im the customer industry. If I denied a client like that Id be fired.

Called the listed local number for this store...Waited an hour on hold...got some national location with someone who spoke with a very difficult to understand accent, so never really got my question answered, never got ahold of the local office. For a communications company Verizon is ridiculously hard to communicate with. Thats just plane poor customer service from this company as a whole. Seems to be a pattern in their customer ratings. You might want to move on to one of their competitors.

They tend to overcharge... Plus, since the COVID-19 pandemic started, their customer service has gone down hill fast!In spite of that they are still one of the most reliable networks out there.

Employee who greeted me was nice.Tried several times to walk in to get help on days when there was no customers in the store, but was told they were by appointment only.So I make an appointment to try and upgrade my old phone to the 5G promotion that Verizon has publicly advertised.The woman who helped me was very unhelpful and not knowledgeable about what the promotion entailed. Her customer service was below par, she was not even trying to look into further details of what the company had advertised. Was told I would only get $300 for a trade in on my old phone, whereas at a different location out of town they said I would get $700 trade in. Unfortunately, they were out of stock of the model cell phone I wanted at that time. Left frustrated to say the least.Called Verizon corporate number to get help over the phone and low and behold, I would get $700 trade in for my old phone if I upgraded to a 5G phone since I already had the unlimited plan in place.Would recommend just doing anything Verizon related online or over the phone, do not waste your time making an appointment.

Just bought a new iphone! Jose helped us and was just wonderful. Very polite and conscientious. He was articulate, knowledgeable, and just a pleasure to talk to. What a great experience, especially since as an older person I am not familiar with all the bells and whistles. Thank you Jose!

The employee Rachel was unfriendly and rude to us while doing our phone upgrades. She was unwilling to explain anything to my elderly parent. At another point a man who appeared to be a manager approached another employee and seemingly in reference to a family that had just left said within earshot of customers “ungrateful customers should go somewhere else.” I have no idea what that family said to upset him, but how unprofessional.Overall, this location has employees who treat customers poorly. The lady managing the door/check in was the only one who was nice and personable.

Shout out to Stephen today for excellent customer service. He went above and beyond to listen, trouble shoot and fix my phone. I had gone to a Verizon authorized retailer on Glassford in P.V. yesterday and was told incorrect information. I left there frustrated because he couldnt help me because I had a Verizon no annual contract phone.Thank you very much, Stephen, you made my day !

Worst of the worst. Have to schedule an appraisal to pay 1.00

My favorite store to go to. Always nice and super helpful.

We decided to drop by yesterday afternoon, the associates (4 of them) Were not doing anything. 2 associates were with families making a total of around 6 associates. we have been Verizon customers for awhile now. We wanted to look into upgrading our phones for Christmas, the associate told my husband to leave and just do everything online. It was an hour before closing and he obviously didn’t want to be bothered...We were even fine with making an appointment, but he was so rude and refused to even give us a moment, that we will most likely be switching to t mobile where our bill was going to be cheaper anyways. We just wanted to stay with Verizon since we had been with them awhile and we like to be loyal customers. Made an appointment for Tuesday but debating at this point on just cancelling. Multiple families we know in the area have t mobile and have just as good of service as Verizon, so maybe it’s time to change.Too bad.

This evening, after I got off of work at 5, I drove to my nearest verizon store to return the samsung note I just purchased two days ago. Not crazy about the phone and wanting to go back to the iPhone. I wanted to return it as soon as possible so that it would stay looking new and I wouldnt cause any damage. The verizon store told me I needed to go to a corporate store to do this. I had no problem with that but, the nearest corporate store is an hour away. I tried calling the phone number a few times that was listed online but, I couldnt get through to an actual person. Only the automated phone operator. So, I drive an hour to get there anyway. I arrived at 6:30 and the doors are locked with two employees inside working. The woman comes to open the door and tells me that they are booked up with their appointments and I will have to come back another day. I explained that I had just come from cottonwood and that when I tried calling I couldnt get through to anyone. I told her what I needed to do and she told me that her customer she was helping at the time would take her past close and for her to refund my phone and give me a new one would take at least half an hour. She also told me that I still had plenty of time to return the phone and to not worry about it.. So I go to get into my truck and wait a few minutes because I was pretty bummed. 10 minutes later at 6:42, the customers she told me that would take her until after 7 to wrap up, were walking out of the door and were already done. This woman was rude and very inconsiderate. And Im very displeased with how this all happened. Ive always had a job in customer service and always put my customers first.

Very clean along with geat service.Our associate Luke was very professional and assisted us with setting up our new phone.Thank you guys!

Very satisfied with their service. Helpful.Happy that they are there to help others.

Most the people there have a great personality. But thats the thing, most not all. They all should have a great personality if they are working customer service.

Great service from the staff - only 2 bars in Dewey so this provider wont work long term. The store staff helped me get my Verizon phone online with a new SIM.

Stephen Mckinley is the Best there are. He knows what he is doing, GREAT JOB.

My fiancé was treated very poorly by the associate Jacquelyn, she was very unprofessional.We showed up and instantly was getting short and rude answers, wasnt willing to help my fiancé with what we needed to have done. In the end I ended up calling Verizon customer support and had so much better response on my issue than I did in store, first time being inside a store will not be returning for anything. All I wanted was to be able to finish my trade in and have her listen to how we needed it done.

I was very disappointed with the only time I have ever tried to use the Prescott Valley Verizon store. I came in about 30 minutes before they closed. There was a wait outside and someone waiting informed me that they were the last ones the store could help. I poked my head in the store to confirm and they noted that after 7 PM, they would no longer help people waiting. I asked the clerk if she would consider making an exception as I had a very unique situation- I had a friend whos father had died and where he lived did not support her cell service. I was using an old Verizon phone to get prepaid time loaded on the phone so she could use that. She was leaving at 6 am the following morning. The clerk could not have cared less and told me that they do not serve people after 7 pm- 30 minutes away from close. My family has been a Verizon customer on their normal billing for over a decade and to be treated like that given the uniqueness and sadness (for my friend) of my situation was disappointing to say the least. Poor, uncaring, callous customer service from this location.

I came in to the store today with my mother in law whos phone is no longer working and needs a phone for emergency medical reasons they refused to help because they only have 2 employees and said they were only seeing people by apointment. And they were full. I proceded to wait on the phone for over an hour to talk to customer service and not a single person went into the store for an appointment. I would recommend getting rid of brian at this store as he was very unprofessional and rude, which i have on video.

The 4 star is because we waited, outside in the 100 degree weather, for almost 2 hours. I thought maybe they could offer their customers water on such a hot day. Once inside, we had excellent customer service.

Showed up and instantly was getting short and rude answers, wasnt willing to help me with what I needed to do. Instead they said call this number our system is down. I would think for the main hub store in the tri state area youd be able to do anything and everything. Wasnt the case told to me if I wanted to do it in store to go the phoenix or flagstaff locations 2 hours either way. Very disappointed and the three ladies were absolutely no help at all. Will never return to this store again.

Weve been to this store 4 or 5 times in the last few years and have never been a le to get ANY help. This time you had to come back in 2 hours when there was only 1 person in the store and lots of employees.

The lady was extremely pleasant and very helpful. I had my issue RESOLVED in no time. She could not have been any nicer. Verizon you are lucky to have her.

We got my husband a new galaxy s20 last friday and ordered a screensaver and told Ernie the solutions specialist that we do not get mail form USPS at our home address he said it was coming FedEx and my husband said are you sure? He said yes. So we got the tracking number from USPS . I immediately called Ernie and left a message on his cellphone # he gave us and told him they were sending it by USPS and asked him to call me back he didnt so I called him the next day and left another message and still no call back. I found out that the package was returned and now they are out of stock. VERY POOR CUSTOMER SERVICE!!!!!!!!

Was good!

Jaclyn helped my wife and I replace our iPhones last week. She’s a total professional. She was very nice to work with and knew what she was doing. I’d highly recommend this store and Jaclyn 👍👍😊😊

Way too crowded!!

Manny took care of the issue.

I tried to call the business but it sent my call directly to Verizon corporate office. I was diverted to the store in cottonwood and they made the sale to me instead of driving to Prescott. Cottonwood Verizon store on main Street hooked me up. I will go straight to that store in the future.

Not much help with my problem, found out that not all stores with Verizon on the building are Verizon . Also that Verizon doesnt stand behind the sale even if it is a Verizon product. Disappointed.

Online shows the store hours are from 10am-7pm on Fridays. Called the number to confirm and it is out of service. Went to the store to pickup my phone and the store is closed with a paper sign showing new store hours. Multi million dollar company can’t even get there website right and phone lines fixed. This is another reason why Verizon has the lowest customer service ratings. Good thing your cell service makes up for that. #notimpressedverizon

Got in immediately however the lady helping us out was very lazy. I needed help in choosing a phone and asked her about the differences. She just sat behind the desk leaning back like she had something better to do attitude. A demonstration would have been nice even a little more enthusiasm in your voice would have made it better. We ended up saying we will think about it because of the service and walked out. Customer service would be nice.

Knowledgeable folks. Good attitude. Wore their PPE.

My wife and I Visited the Verizon store to buy the latest iPhones yesterday. We were checked in by an employee who let us know they were running a little behind and to expect a 20 minute wait. 45 minutes went by and I noticed a couple who had arrived some time after us was being attended and checking out. I inquired with the employee who checked us in and asked if we were to be helped soon, and let him know we had been waiting now for almost an hour. The employee did not acknowledge the mistake and said “oh yeah something happened there, we were next in line and would continue to wait“.I was hoping he would apologize but he seemed very uncaring about the situation. I decided to leave because of his dismissive and unprofessional attitude. I hope their customer service improves.

Always SO pleasant & helpful! And they never try to talk me into new device!

I have been dealing with this store since it opened. I have found the staff to be exceptionally patient. Myself not being so tech savvy. Everyone of them I have dealt with have been more than happy to slow down & take their time to explain how things will work best for me

Verizon seems to be the best wireless service in my area but going to the Verizon store sucks. Usually a 30 minute wait and most of the help seems to have your lucky that I am taking the time out of my busy day to help you attitude. The warranty I am paying extra for each month seems to be useless because the customer service experts who dont seem to give a sh** that me and millions like me pay their wages cant seem to be bothered enough to to find out what it covers. Shopping Verizon online is so much better than going into this store, however they did fix my issue and I have said this in the past I would prefer to have angry and upset and get the problem fixed rather than were so super nice, we smile a lot and are willing to make a lot of phone calls for you and we want to help but we cant help you, we no we cant help you but we are going to be super nice giving you the run around while we do nothing to help you, but were super nice.

Brought my own phone in,asked if it was able to work on their plan was told yes so I went for their unlimited prepay.Found out the sim reader was no good. And could only call out on WiFi.When I asked if it worked I assumed he would put a SIM in and check,my bad.Missed a chance on selling me a new phone and left me wondering if this is a company to watch. Sad and a quick trip to walk at for a motoe6.more disappointment,but thats another story.

Never had a problem here. Friendly, knowledgeable staff. Sometimes it gets busy, but staff tries their best to serve customers as quickly as possible.We like Verizon service and will continue to use their service.

Got there just before they opened, and when they did, staff was takin g customers as soon as you walked in. My visit was quick and easy, knowledgeable & friendly staff, so kudos... Easy to get to, right off Hwy 69, lots of parking, and even shopping and food nearby! Good experience for sure

We (Wife & I) went out to this verizon Store (THE ONLY REAL Verizon Stare in Yavapai County) as I had a Lack of Knowledge as to how top Pair a Cell Phone with an Apple Watch.Because of CVID-We stand barely in the Parking Area. It 100 degrees- BUT onlY LESS THAN A minute.RACHEL came out contacted us, and we went insideWe told her my problem. She said we are not supposed to do things like that but its not hard and will not take longWe bought a Crystal Protected from her.She is a little doll and could not have been more sweet about solving my problem

I got a new service with a rep named Ken and he was wonderful. The service so far has been great.

I have visited on several occasions. I have never had to wait in the line. If you are buying merchandise or need help with your phone, questions, etc, they are really great about taking care of you right away.As I understand it, those who are waiting are doing so as they are having their phone sent off through the store to get fixed when something is wrong like replacing a part or something similar. They have been very good about helping me with small issues and answering many questions I have had when I have gotten a new or replacement phone. My various experiences with Verizon have been a pleasure.

We stopped at this verizon location with a lot of questions. Ben was our representative and he was so kind and helpful. He gave us tips to help save data with our teenagers and gave is good info for our upgrades. Thanks Ben for all your help.

Got a Google phone at Xmas. Adore it. My transaction from a simpler phone to the Google phone was mind boggling for this 81 year old great granny. Rachel who works in that store near the Dollar Tree store, was patient enduring my many post purchase visits with my long lists of question. Thumbs up.

I have had him for 16 years

This store has the most friendly Verizon staff. I had a messed up situation with my sons iPhone, and they spent over 2 hours with me getting it fixed. Greatly appreciate the staff at this store!

I had a friend of mine buy a phone from this store and he said the rep there was trying to rush him out to get the next sell. To make matters worse the rep set up my friends face recognition and set the code for my friend on his new iPhone 11. This wouldnt be a problem had the rep told my friend what the code is for the phone. The employee is now not wanting to help my friend and he is now apple locked out of his new paper weight. My friend is going to have to factory reset his phone and loose all his photos that are very close to his heart. The employee also took his old phone as a trade so he doesnt have anyway of getting those photos back from his old android phone. He just needs to hope icloud can get them back. Push poor customer service all they want at this store is your money.

My boyfriend drove me 100 miles on 2 separate occassions, and I still don’t have my new (refurbished) phone. The sales associates neglected to tell me to have my phone fully charged, set me up for a 1/2 hour wait, but filled my spot when we returned after 20 minutes, so I had to wait approx an hour towork with an agent, who informed me she couldn’t finish the backup because she was going home and the store was closing.I called Verizon directly, and Tito gave me a new upgraded IPhone 7, and a $250 credit for the inconvenience. Nobody in Prescott Valley even answers the phone, and that’s what you’re in the business of selling!! Extremely unprofessional in every way!!!!

Got a ton of fees trying to upgrade my phone by myself. Had to because when I came here they refused to help me. Terrible company and service. Weakness.

We have been Customers of Verizon ever since they started their business. We always get great service with Verizon and great Customer Service too. We plan to stay with Verizon they’re the Best in the Cell Phone Business.

Originally I was going to give this store ONE star. However, after speaking with the General Manager, explaining my elderly mothers very unhappy experience, Steve rectified the situation. I wont go into the details except to say I was very angry that I thought my elderly mother was taken advantage of, but when I called and explained the situation, Steve had my mom go back to the store and he completely restored my faith in this store. Therefore, I have upgraded my ONE star to a FIVE star. Thank you Steve for making the right choice and making my mom happy again!!!!

I saw the bad reviews but decided to go anyways because it was closed to me...and I was pleasantly surprised. The female employee who checked me in was nice and then even though it was busy, I was helped within 10 minutes. Alex helped me save $25 on my plan each month and got me a better phone. Great service.

Fast and courteous.Very knowledgeable.

Every time I have gone into this store the staff has been very helpful. I am a salesman myself and I totally get what these guys are up against. Manny was a very good sales rep. He answered all my questions and showed me right up front what I was going to be paying at the time of purchase and per month. I recommend this store over all of the ones in San Diego and Tucson that I have been to.

Best customer service Ive ever had at a Verizon store.

Great experience! Everyone was very nice and helpful.

Cant remember his name, but on September 13, 2017 we were assisted by the manager. Amazing customer service! This gentleman was very knowledgeable, friendly and helpful. This was our third visit to this store just based on the service our family receives. Thank you.

Super helpful. Helped me set up 5 new lines.

Clean store highlighting the latest cell tech. The representative addressed my needs immediately, found my warranty records quickly, and explained each step. I left with the part I needed at no additional charge.

Employees were very helpful, I was in and out quickly

This Verizon is an interesting mash up of good and bad. The bad outweighs the good by a land slide. I went in to the store because my phone had water damage and I was eligible for an upgrade so it was time to buy a new phone. The first person I dealt with was very very good, he was kind, did not treat me like garbage, very helpful. He walks me through everything, and then tells me the system is down so I have to wait. Fast forward two hours of time burning later, I return to the store. I am greeted by the greeter that previously signed me in, so far so good. Then I watch him call over the female employee and she scoffs, because I would come to find out it was almost her lunch time. She reluctantly approached me and talked to me, I told her exactly what i wanted and we went over to the counter, she proceeded to badger me and tell me that I would need my mommy to approve anything on the account even though I am 20 years old and just have a joint account to save money, we are both account administrators or whatever. She pestered me and demanded to see my ID to verify my age. This continued and she acted like I wasted her time. Furthermore she literally texted on her phone the entire time, paying almost zero attention to me past the badgering, and getting a sale because of the work her coworker had put in. I was under the impression that when you work on commission you should not be a jerk towards ANY standard customer since you need to make money...I should have simply ordered the phone online as I had done previously, then would have felt good about having a new phone and would not have felt like a piece of garbage after being treated like one...

Very helpful and nice staff. I would suggest that the staff member who is greeting people and adding them to a waitlist find a way to ask what it is we need in a manner that the customer doesnt tell an entire story when all they do is add you to a waitlist. It would save a long story for the right person.

For being a corporate office they need to have more staffing, other then that they are very knowledgeable

Theron is a super convincing salesman! He was patient with me and my Mom and incredibly helpful. If it werent for budgetary constraints Id have bought out the whole store! Its unfortunate that the promotion he thought we were eligible for turned out to be unavailable any longer. Thanks for your help Theron!

I came in yesterday expecting good service and to be honest I was expecting more from you guys. I did get what i wanted which was the Galaxy s9plus. I love the phone but the personal feel we used to get there isnt the same, you guys dont transfer over anything to the new phone, not very personable. Basically heres you new phone, you send your old one out and get out of my store. Very disappointed at the amount of unattentative people there. All the other employees were just standing around. Whats up with that? Ive been with Verizon for almost 10 years and didnt expect this at all.

They do have pretty good phone reception but terrible customer service. I really feel like the issue is that mobile phone providers have become utility companies. They really dont care about customer service, they change policy all too often, and the staff are too limited. Ive been with Verizon for 18 years. I would switch but Im not sure it will be any better anywhere else. Ideas?

A one stop shop for all of your Verizon needs. The store is usually busy but they always have some by the door ready to great you and check you in the wait list. They have places where you can sit down, and they also have a very wide verity of products.However, be warned that if you visit this store during peak hours, you should be prepared to be there for at least 30 min to an hour, if you are planning on setting up or updating a new plan.

As far as Verizon retail locations go, this is one of the best stores I have visited. The greeter is always nice and communicative, and the wait times are never egregious. The management staff, specifically Laura Long, always goes above and beyond the call of duty to figure out any issues and solve them promptly. The staff overall is actually knowledgable about the phones on hand and in stock, and are eager to help.While not every store will have the same experience, this location easily stands out as a premiere location.

Best experience I have had in a very long time. Courteous professional knowledgeable patient kind and got the job done thank you

As with most reviews here, my experience is the same. They will absolutely lie to your face. Understand this before you go in. We are paying about $50 more a month than quoted. It is not a life or death issue so keep that in mind but you cannot trust them as far as you can throw them.

Sales persons have been quite helpful. Waits are sometimes lengthy.

UPDATE: Mark is gone, there is no longer a dedicated business rep & many things I wish to deal with on my bus acct requires me to call. Being the only Corp store around, I hope they step up & get back to the level of service Im used to from Verizon! Too many new, unknowledgeable people now.Orig post-Im surprised to see negative reviews for this store, Ive had great service. My first experience was with Mark Schnabel & Im hooked! I always ask for him now, he never disappoints, he is so knowledgeable & always solves any issues I have. I hope he never leaves, unless he comes to work for my business =) I think he needs a fat raise!

Awesome store and excellent Custer service! Stephen was awesome and took care of all my problems! Trevor has helped me a few time and I always wait for him!

Customer service was great, Ken was awesome. Prices are super high though.

They were kind enough to replace my screen protector. However, when they put the new one on, the person put it on upside down, didnt use the dust remover stucker despite me asking them to (claiming they didnt need to), but then used it to remove dirt on the screen protector adhesive, ruining the adhesive which is obvious on the screen. I asked the manager to get someone who knew what they are doing to put one on, and he refused, stating he would give me a new one but will not allow any associates to put it on. Unreal. If the associate didnt know how to do it correctly, they should have said so. Poor customer service, as is usual with Verizon.

This store is not an outlet. I you are looking for honest reliable solution to a problem this is where you must come.

I had an issue and the young lady who helped us was very informative and helped me understand so I left there satisfied.

Benjamin was extremely helpful, definitely a great asset to your company.Thanks so much.

Jacqueline at the store is a great little gal. She is a good salesperson.

Rebecca was very helpful and we got everything we needed.

This site says people usually spend 15 to 45 minutes there, that is just waiting for a rep. Bought a Verizon Mifi 7 months ago with a 2 year plan, at a Verizon company store . 17 more months to go. The device failed and is dead. They will not replace it from their store stock. Blames the company that made it. The device says Verizon on it. They will mail me a new one. I am 1500 miles from my home. Verizon is good at selling stuff, but terrible customer care. Buyer BEWARE!

This being an actual Verizon store, it is a very busy place. That being said, things move along pretty quickly and efficiently..did not have to wait as long as we were told when we checked in.. helpful polite employees.

My phone battery was running slow and Verizon rep told me to go next door to Ufixit because Verizon was unable to check batteries (since when?). Ufixit rep was amazingly helpful but could not do Droid repairs for my model. Verizon missed the opportunity to upsell me to a newer model and was incredibly uninformative. Who are they hiring these days. I will go back to Ufixit for general computer or electronic repairs. They know what they are talking about.

I had a huge phone issue previously unresolved by phone and online chat reps. Joe spent hours trouble shooting to resolve it. He was so polite, nice, and patient the entire time & never gave up! Thanks Joe, your my phone hero!

Terrible customer service from the girl who helped us. She didnt explain anything and had an incredibly b!tchy attitude the whole time. We received zero help setting up the phone, which took us hours to figure out after we got home. Ill never go into this store again, and you shouldnt either.

Good place to talk about things going wrong with your phone, good staff thats very friendly and willing to help out with any questions that you may have.

It seems that the employees there are just lazy as crap. Not directing this towards all cause I am sure that there are people who care but for the most part they just want your money and want you out the door. If you are assigned a plastic lady named Heather to be your assistant, you turn and run the other direction. She did not want to help with my situation because it looked suspicious for her to do it. All it was is that I needed to cancel a current plan to start a new one. Just pure laziness. If you have a complicated problem that requires even a little bit of thinking, DO NOT go to that store. I am sure that it is quick and easy if you need something, well, quick and easy. But other than that it is a waste of time.

Ok experience overall. was helpful

Ken was very helpful and worked very hard on fixing my phone for me thank you very much

Greeted by attentive staff. Professional and informative. Fixed phone problem within minutes!! Thanks, Jackie (employee)

Excellent customer service, especially once I was connected with the customer service line. I highly recommend anyone not using Verizon do so.

Very fast . in and out in minutes for a pick up of pre ordered phones .