Popped my head in to ask if it was a corporate store or an authorized dealer the employee wouldn’t give me a straight answer.Yeah …. I’m not going there.Note Verizon has the best coverage in Arizona and most of the southwest. I have not had any problems with Verizon just don’t like dealing with non-corporate stores.

Patrick was absolutely positively amazing. He knows his stuff better than any person I’ve ever encountered in a place of business. He not only showed us the best phones, he showed us constantly how much money we were saving, all the features we had available, offered help with understanding our bill when we get it and more. He even helped me set up my parental controls for my boys so I don’t have to spend hours struggling through it. I would recommend Patrick and this store to anyone!

It was an outstanding experience with Michael and the other technicians at this authorized Verizon retailer. I appreciated the hard work they put in to what was a very challenging problem but they fixed it!

Eric was fantastic! He was very friendly and patient, showed us all kinds of ways to save, gave us examples of how the savings would work and just overall a great experience!Thanks, Eric! We appreciate you!

I had a great experience today. Patrick went over and above to help me with my phone. Transferring text messages from my old to my new phone, took a lot of time and knowledge to accomplish. I was very grateful for his professional ability to answer questions and give advice. He also hooked my phone up to the blue tooth in my car for me. Cant thank him enough. 5 Stars for sure!

I was a Sprint customer for many years. After their merger with TMobile we noticed our coverage at home was getting spotty. They were not very helpful in explaining why this was happening. So we stopped by this Verizon store to see what they were willing to do. We got a great deal on new phones (basically free), the same plan and MUCH better coverage, not only at home but out and about town too. More importantly, the customer service has been great. Hats off Eric, Michael and Patrick for their patience, competence and friendliness. Did I mention we are now upgraded to 5G?

Had an awful customer service experience. For different trips to get them to fulfill a service the convinced me to purchase. Was told several times I would get a call about the service and never did. Then they eventually told me to take care of the screen protection on my own. Horrible customer service. Definitely will use s different provider in the future.

Patrick, Verizon store, spent time hearing me out, identifying and validating my issues, and offering solutions. That was good customer service. I left with a thorough understanding of my circumstance; and then, left satisfied with a sense of informed expectation.

After being a customer of another mobil carrier for 20+ years, we recently switched to Verizon. The best decision weve ever made regarding our cell phones!!! Not only is the Verizon service the best, the personell in this store is outstanding! Patient and knowledgeable...and extremely helpful. Thank you Michael, Eric and Patrick!!! We highly recommend Verizon and highly recommend this location!!

Best place yet for real help with my phone!Glad I listen to my friends!

I have been a Verizon customer for several decades. And I found Patrick the manager at the Prescott Verizon to be extremely thorough and helpful. He has patience and gets the job done for the customer.

THANK YOU KALEBB! We could not figure out what setting on my father-in-laws phone was causing a download glitch. After KALEBB went through a few checks on the phone, it was fixed (without factory reset). Thank you!

Had to go in a few times just from curiosity to needing to make phone payment to then trying to figure why service had been temporarily disconnected. But after visiting and sat at the other k own retail stores was able to reconnect again, thNk god.

Caleb was knowledgeable and kind. I go see him just with questions about my phone. Always right on.

Patrick was fabulous with setting up my new phone. His patience & knowledge is superior. He gives 200 % customer service.

Fast and reasonable! Patrick and Kevin were a great help switching me from Cricket and putting me back in the LG phone I wanted!

Although they were busy, Paul did an awesome job! Super friendly and informative. He was the only one there and still managed to multitask and help everyone in a timely manner. Great customer service and answered all my questions! As a new customer to Verizon I had a great first experience!

Although they were busy, I could tell they were working efficiently and hard to help all their customers in a timely matter. All staff had positive attitudes and were able to help me understand my account! Michael Burk didn’t only get me set up but showed me all the hidden perks of switching to a business account. He helped me in store and was readily available to answer any of my questions over phone call as well, which was incredibly nice with my busy schedule. Highly recommend using him as your sales associate.

Help me straighten out my phone no problems

Was disappointed they couldnt transfer all my phone data

Having owned a retail computer store for 20 years i can attest to the fact that no matter how hard you try you wont please everyone. Hence some of the negative reviews. I had the opportunity to interface with this store 6 times and always found them to perform with the utmost courtesy and professionalism, often with customer overloads. Retail is feast or famine and must be staffed for the average. The products they provide and support are high tech, not groceries, and you should want them to be thorough, accurate and answer all your questions, which they always did for me. Your patience will be rewarded! While most of my interactions were with Eric, I observed that the others offered the same high level of service. If I wasnt retired I would gladly hire Eric. Theres no higher praise!

Patrick was wonderful to work with, thank you so much for a painless easy experience!

Great experience today! Patrick was helpful and knowledgeable.

Very helpful and friendly staff

Patrick is a true professional. Best experience at Verizon ever!

Anytime I need help with my Verizon account or phone I always go to this Verizon store. Everyone there is so welcoming and happy to help. Michael Burk helped me switch my consumer account to a business account and was knowledgeable and helpful through the whole process. Anytime I had questions even after the fact he would answer my calls and be of help. Highly recommend this store and Micheal Burk!

They lowed my rates by $40!

Not able to help me

The guys that work there are very helpful and courteous,fixed the problem on my wifes phone in seconds,thank you

Love the location and the customer service! Michael Burk is a great asset to this Verizon store. He helped us save money switching to a business account and made himself available post transaction. Thanks Michael!

Had a problem with billing which they solved.

Needed a new phone quickly and received excellent service from Eric. Within basically 35 minutes I had my new phone up and running, all my apps, messages, photos etc. transferred from my old phone. I was very impressed with the smoothness of this transaction. Eric’s knowledge, thorough approach as well as detailed explanation of options made this a very pleasant experience.

Micheal was efficient and very straight forward, transfered all my stuff over in about 10 minutes and was a pleasure to do business with.

Its usually pretty darn busy in this store,but the staff there is very good and knowledgeable, thank you Eric for the help and plan change

Went to the Verizon store near me and Justin help us answered all our questions and set us up real good I would recommend this to anyone. Thanks Justin you set us up right!

My husband went in on Tuesday and worked with Gage and he said he was wonderful and helpful. Made the process very smooth. He watched a regular weekly client that came in that day and was so impressed how well Gage helped & handled her. Very professional. So today I will be going to see Gage for a new phone with the encouragement of my husband.

Helpful staff

Horrible customer service. Staff was rude to us and another couple. Told us that he couldn’t help us with our phone and we needed to call Apple. We tried calling Apple, they didn’t help either. Decided to go the Sheldon Street store. Glad we did, staff was extra helpful and friendly. They went out of their way to help and fixed our phone in a matter of minutes. Will never go back to this Gail Gardner location and won’t recommend it. Don’t go to this location!

Fantastic service.

Received great service from Kody! He got me set up with a great phone and a better plan than I had before. I don’t think I’ve ever had such a good experience with any other store or carrier. Will only be going to this location in the future

I have to say that I will never go anywhere else but this verizon store. I had an issue with my phone for a while now and I went to another store but all the people there just cared about how to up sell me instead of trying to help me fix my problem. Michael Burk went out of his way to make sure I was well taken care, promptly solved the issue with my phone, and provided a quality customer expirience that I will continue to share and recommend to freinds and family. You guys are awesome!!

This store is BY FAR THE BEST Verizon store I have ever done business with. Customer service is a lost art in this country, but this store has renewed my faith in that. The gentleman that helped me when I purchased my phone 3 months ago was so helpful and knowledgeable. And as it turns out, it was not a fluke. I was just in getting my screen protector replaced and had the pleasure of dealing with a different associate by the name of Casey. Casey was so polite and eager to answer and help in every way possible. I will be recommending this store to everyone I know. My wife is the General Manager of the Prescott Brewing Company and she will be recommending this store to everyone she knows as well. Whatever this particular store is doing, I STRONGLY recommend the Verizon corporate office take notice and duplicate this kind customer service.

Casey J, was So... Professional, courteous and respectful of me an elderly woman. You have a wonderful employee and great, salesman. If i I was from here and hadnt lost my bank card, I would have purchased a new I pad on sale, as mine is cracked. Casey will bring you a good amount of business. I know, as I was a commissioned salesperson when I was younger..Sincerely,Mrs. Stanley

Eric is the best ever, during a difficult time with the loss of our Mother, Eric was empathetic and patient as we tried to sort out her phone, tablet and hotspot account. Eric was knowledgeable and took care of everything, he is by far the best cell phone representative we have ever experienced.

I upgraded my phone on March 30, 2019 at the Verizon store in Prescott. Ive upgraded my phone at the Prescott Valley store in the past. Between the two stores I had a much better experience in the Prescott store. Eric helped me and he was wonderful. I also overheard another customer who came in, upset and not understanding her new phone, and left very happy with the help of other team members at the store. I highly recommend the Prescott Verizon store!

It took a while to get set up, but the guy who helped us was awesome and helped us out as best he could. We left happy with awesome new phones. All we have to do now is personalize them!

Wonderful experience with Patrick.

A few weeks back I visited the Go Wireless In Prescott to upgrade my phone. I was helped by a nice gentleman named Ryan. My time spent at Go Wireless was calm and inviting. Ryan took the time to explain all the new features on my new smart phone (as I am new to the smart phone era) He walked me through the whole process and was very nice. The environment at Go Wireless is fun and upbeat. My experience was more than pleasurable and I know that this will be the only Verizon store that I will use in any future endeavors regarding my cell phone. (other Verizon stores in the area are not so clean and friendly as the Go Wireless In Prescott at the boulders.) Thank you to Ryan and the whole Go Wireless team.

Justin provided outstanding service. Explained options along with costs in clear, concise language. Very good experience.

Eric was very helpful.

A 1 only because I couldn’t give them a ZERO. Some stores are good, some are not. This one definitely is not. By far the worst of all the stores I’ve been to. At 18:30 refused to activate my wife’s new phone I bought from a great store in Gaithersburg, MD, because they closed a 20:00. My wife went to the store in Prescott Valley and they even stayed late to get the job done.

Ive never had such a positive experience with purchasing a phone - Casey was so helpful! Customer service above and beyond. I was stuck at the store for hours because my old phone was having trouble uploading previous videos/pictures of our daughter. Casey was attentive, patient, and supportive to our needs as we worked through our phone issues. I would highly recommend Casey and his Verizon location!

Best Verizon Go Wireless store I have ever been in! Highly professional and great integrity, both John and Brody were helpful and knowledgeable. Justin and Ramiro were wonderful with explaining other items with me randomly. Chad even showed appreciation by giving my husband a free pen!

Somehow a one star review appeared with my name on it. This was not me. I have used this location. Im giving it a 4 star just to submit something. Please disregard the review from Berry

I came into Verizon to get help setting up my new phone, activating, and transferring contacts over. My wireless consultant, Kody, was so helpful! I am so pleased with how kind, patient, fast, and informative he was with me while I dealt with this transfer. Thank you Kody at Prescott, Verizon, for all your help! I appreciate it greatly, you’ve made my day much much easier.

I had a problem with my email password. Eric was very helpful but I needed to contact my server to find my password. I returned to the store on January 2nd and a young woman who was supposed to help me with this problem was about as tech savvy as me which is zero.

Dear Justin,I wanted to provide some feedback regarding your employee, Casey Johnson. He has phenomenal customer skills!! I purchased a new phone from your store about a month ago and he has continued to provide service every time Ihave a question.His knowledge of the products offered is outstanding. I am not very adept with technology and he is always so patient working with me! I have chosen to wait for him when he is with another customer because I love working with him. Keep up the great work, Casey!!

Eric at this store is wonderfully intelligent and helpful. Great customer service and and it was an enjoyable time which means a lot to me during the busy schedule of my day. Come here if you want a great service!

My roommate is elderly and has dementia. I brought her into the Gail Gardner verizon today to get her a simple phone. I asked associate if they carried the Jitterbug phone and he said no and turned his back on us. I called him over again and we recieved VERY RUDE SERVICE.Another elderly woman was in there, just as confused as my roommate. Our associate once again turned away from us and began assisting the other woman. He was so cruel to her I couldnt stay one more second. We walked out.The other elderly woman came out right after us almost in tears.I wish I wouldve gotten this associates name.He should be fired IMMEDIATELY!

Eric is a manager is so helpful. He doesnt roll his eyes at senior questions. I wouldnt go anywhere else. I recommend this location and him to everybody.

Ported my number over before realizing the phone was locked. Now I’m standing my here with no service and a broken phone. Despite Verizon’s having a farther range of service, the quality of that service is absolute garbage. If you ha e to go Verizon, at least avoid this awful store....

Another great experience with customer service from Kody....he was knowledgeable and very willing to go,out of his way to help.

I have been a Verizon customer for over 10 years and this is the worst experience I have ever had. I went in to ask questions on my new phone, and tried to get help setting a few things up.I also was interested in learning about some of the new features. The associate I worked with was the least bit helpful. He refused to help me and continued to tell me over and over again that I need to Google it. I felt like he was just wanting me to go away. Im very disappointed, I eventually left and will never be coming back to this store again. I hope no one ever has the same experience I did the other day with Eric .

I was in dire straits, needed a phone right away. Justin is a super store manager. He actually showed me how to save a few $$ too!Thats exceptional customer service! Love this store!

Went down there last week to get an iPhone 7plus Casey helped me out. He transferred all my data from my old phone. He installed the screen protector and case in no time. Very knowledgeable and professional definitely ask for Casey if you go down there

These guys are great. I came back cause my Gmail was working. Eric H was able to get it fixed and fixed my Facebook account. Wonderful gentle they have there.

Waiting 30 minutes Not a single person said Ill be right with you And the sweet lady I held the door for on the way in She says yes I think this gentleman was here 1st he held the door open for me on the way in Employee responds (I dont care) How may I help you today Thats when I decided to get up and walk out the door Horrible service If I was given any

Was over charge for 2 item within a year on a bill after making sure that hat the bill was then and then get A refund like they said there’s even a $5 fee for paying in cash extremely pour Service the guy was/is distracted

Casey help me to get my new Iphone. He is amazing. He listen to what I ask for and gave me all the info that I needed to make my decisions. I come all the way across town to this store because the service is always great because you have people like Casey. Thank you for caring about your customers.

I had a great experience at this location! I went to another location in Prescott Valley and walked out because the workers were so rude to me and another person there. I worked with Matt and he was very personable and patient and walked me through everything. I cant believe what a difference in service I received. I would recommended Matt and Gowireless to everyone!

Go to a real verizon store...They are turning away customers without trying to fix their problem. It was disgusting. This poor old couple just needed help with their Android...Took forever and they dont know how to check stock.

Last year 2016 - upgraded myelf to the iPhone 7. My was 6 returned saying it was damaged therefore I was stuck with paying for 2 phones.My 7 hasn’t worked properly for about a year this and store kept blaming it on the Apple software upgrades. I kept asking there has to be a solution? My friends aren’t experiencing the same problems. This store said i should go to the X or android. Still frustrated with my problems I went to the Verizon store in Prescott valley. Turns out to be an AUTHENTIC VERIZON Store. Solved my issue turns out this Gail Gardner Store input the wrong numbers into the system for my 7 therefore I had a 7 phone but the Verizon system thought it was a 6 and this caused all of issues.Gail Gardener Store is about sales not service!! Be aware when going to this Verizon outlet store.

Not great. if youre in the market, try the one in Prescott Valley on the hill by Home Depot and Hobby Lobby. Theyre the best in the area.

I went in to buy a battery for an old cell phone that still works fine. Their staff told me the battery is no longer made, and tried to sell me a new phone. They did it very nicely. But I looked it up on line, and found the battery. Its still being made. I prefer to go to local businesses rather than buy things online, but Ill never go there again.

The guys at Verizon were friendly courteous kind took care of us right away had no problems everything worked out fine good job

I come back to this store again and again for the professional service. Eric Lerays knowledge and customer service is second to none.I tell all my friends about the service here.

VERY busy, but always very good!

Casey did an amazing job of taking care of my wife and I, he went above and beyond for us. Giving us thes best customer service experience that weve had in the industry !

I feel the guys here are only available to sell you something but never really help with technical issues. Thats just been my experience.

Of the 3 verizon wireless stores in the area this is the most knowledgeable and courteous. I dont go anywhere else

We would give 10 stars if we could!! Colton always treats us like royalty! These guys are awesome!

Eric H was very helpful in setting up my new phone. Very appreciative of your assistance. Fred Koester

Casey was extremely helpful and masterful at his job. He has helped us before in the past also and his knowledge and customer service skills are excellent!

This is the worst store I have ever been to. I took my phone in to up grade and the sales person ‘ripped it off’ then accused me!!! Called the police, I was searched my car was searched and when the officer didn’t find ‘my phone’ he realized I was telling the truth and the sales guy was ‘lying’ but it’s a ‘phone store’ my phone could have been sitting on a table in back..... when all was said and done I lost a 600 dollar phone and they got away with it.... stay away from this store!!!

Everyone is always helpful whenever I need it. Justin was great in explaining everything to me. I always buy my phones from here. Thanks!

This is the greatest Verizon store I have ever been too, Ive been to many. My rep I worked with was Casey, he needs a raise he did awesome.

The store here in Prescott is fantastic and thank you very much Casey to explain everything to me. You all are the best

Went into the store to see about adding a line for a teenager on our account. We left the store to think about it. Later, I was notified by Verizon that there was a change made on our account. I called Verizon only to find out that the Gail Gardner store had added international calling at a charge of $5 per line, per month onto our account. We have multiple lines and I was quite shocked. We do not know anyone internationally and have never made any international phone calls ever. Verizon took care of it but I am very disappointed in that store. Will not return.

Casey took the time to answer all of my questions and discuss all of my options regarding the purchase of a new phone...excellent service.

I want to compliment Eric L. at your Prescott store near Gail Gardner Way. I have the LG G5 smart phone. I bought it in December of 2016. Shortly after I bought it, I have had intermittent problems with the G5. Almost every day when I plugged in the home charger, it would not charge the unit. Somtimes it would charge and others not.I went to the Gail Gardner store, and I was given a new charge cord. Took it home, same problem. I went to the Verizon store in Prescott Valley. Explained the problem, they gave another little white charge cube. Took it home, same problem.I was told that the phone is defective and that I should call the central Verizon Warranty group. Rather than issue me new phone, the warranty people tried to fix the unit remotely. Same problem persisted. Around mid-March I brought the G5 into the Prescott store for the 3rd time. I met Eric L. He thought there might be some foreign matter stuck in the charge opening. He used a staple, opened it, stuck it in the opening, and loosened a little obstical and it fell out. It has been charging well ever since.I just want you all to know how much I appreciate his detailed service. Eric L. saved Verizon money and gained my confidence.

Ramiro could not have been any more helpful. He was terrifically patient with our old people questions. He got us completely dialed in. Nyuck nyuck....thanks Ramiro!

Not good. All I needed was a new blue tooth. Waited for 20 minutes. No one acknowledged me so I keft!

Great experience withJoey! All staff friendly, knowledgeable and funny. I highly recommend the store and people

This store sold my disabled mom 5 devices that she did not ask for or need! They are abusing elderly folks in town who dont know any better when it comes to technology. My moms bill was almost $500. This is abuse and its not cool one bit!

Theyll get it done really fast but better bring your wallet

Ryan leedon was excellent and I was very impressed with his teaching me my new cell phone. He was very patient and taugh a way were i understood. I give him 5 stars and two thumbs up.

Ive been in this store several times for work in the past three months. I like the staff. Everyone is courteous and knowledgeable.

Matthew was excellent. He was very knowledgeable and got me set up with a phone that exceeded all my expectAtions. The best celll phone buying experience vie ever had..honestly totally impressed

Casey Johnson is AWESOME!He is patient, kind and So Knowledgable.You are indeed fortunate to have him! :)

They made my purchase quick and easy. Will go here for all of my phone needs