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Integrity Auto Care at Torque Automotive
3216 Spottswood St #103, Raleigh, NC 27615, United States
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Integrity Auto Care at Torque Automotive
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De
Review №1

It is unusual to find a place that lives up to its name. Integrity Auto Care has been an excellent source of reliable, quality care for all of our cars. I can go there and know my needs will be met, and my concerns will be acknowledged. Best of all, I receive excellent service for a reasonable price. I trust Doug Dowling to be honest, caring and professional in addressing my concerns and repairing my cars. To say I trust a mechanic is an amazing thing. While I am sad that Integrity Auto Care has changed/merged...the service at Torque Automotive is also quality, reliable and done with Integrity. Torque Automotive is a great place to have your vehicles repaired. I highly recommend it.

Da
Review №2

My 10 year Dodge Ram had a number of suspension issues that was supposedly fixed by another shop to no avail! Doug at integritys did great job checking all components both underneath and inside the cab; repairing/replacing those requiring attention! My Dodge Ram now runs smooth and tight as if it were new and at a reasonable cost! I recommend integrity for auto repair.

Ni
Review №3

Great service all around. You get double the care for half the price compared to other places.Time: Got the car back to me in two days despite them having a full workload already planned out days ahead. One of the days being a half day.Price: Half the cost the dealership wanted to charge me. Integrity was very straightforward and upfront about the cost of each part and the labor required to complete the work. They didn’t try to overcharge me in any way.Quality: Equal to what you would get at the dealership.Care: Great people working there. They have been working on cars for a long time and know what they are doing.Result: They are the auto-shop that you have always dreamed taking your car and not having to worry about being overcharged.

Am
Review №4

Integrity Auto Care is just that, they treat customers and cars with care and integrity. Before performing work on my Hyundai Sonata, Integrity provided a reasonable estimate of work and then completed the work quickly. I live out of town and owner Simon Withers authorized me to receive a loaner vehicle to use while my car was repaired. Doug, Integritys shop manager, is extremely friendly and gave me updates on the status of my repair throughout the repair. Doug was very accommodating, allowing me to pick up my car a few days after it was repaired due to my schedule and the fact that I live out of town. I was kept informed of the repair process and there was no high pressure “sales” for additional unnecessary services/repairs from anyone at any time. I highly recommend using Integrity Auto Car for your automobile needs.

ba
Review №5

Doug at Integrity is great. Friendly fast service. He is very knowledgeable. I recommend him to all of my friends and family. Thank you, Diana H for referring me to Integrity.

tw
Review №6

This was my first time using Integrity Auto Care, and I am very pleased with the quality work they provided. Doug was very professional and kept me informed each step of the way. Fair price and they worked quickly to get my vehicle repaired same-day. I will use them again, and recommend them to anyone looking for auto repair in North Raleigh.

Je
Review №7

As always its a great experience. Hes knowledgeable and gets it done! If theres ever a real issue i will not go anywhere else.

Ke
Review №8

I have been very pleased with the service I have received at Integrity Auto Care. Doug has been very helpful and is trustworthy. I drive a 2007 Prius and I’ve had my battery, condenser and combination meter replaced here. I highly recommend them.

Ed
Review №9

It took three weeks to get our Prius repaired. Simon & co. kept working on it till it was in working order. First, the battery needed to be replaced. Their cost was competitive, and their warranty longer (5 yrs.) than the other companies around. The car stopped again after a day, and they came out to replace the battery with another one. That didnt fix it either, so we had it towed back. Initially it appeared that it might be the transmission, but in the end, it turned out to be the compressor, which was much less costly to replace. Unfortunately the first used compressor failed, so they replaced it with another. Though it took quite awhile, I dont know if anyone could have done better, unless we were willing to pay to put new parts into a 13-yo. car.I just picked up the car yesterday, so I suppose I should be tentative in my praise. That said, I dont know how they couldve done better.

Ch
Review №10

Awesome place so far! They tell you exactly whats wrong with your car, if it needs to be fixed right away, and they dont try to upsell you. I can be pretty stingy and cautious of who works on my car when I go to a new place; I think they own up to their name.

Ka
Review №11

This is the only place I take my car for service. I came on the referral of a friend and have had nothing but wonderful experiences for three years. The team is expert - its clear they have a ton of experience. They are helpful and they do fantastic work for a fair price. Theres also free wifi and its easy to work in the lobby if you just need a quick diagnosis or fix.

Ni
Review №12

I own a detail shop and pre-owned vehicle business so Im always in need of a mechanic, not just any mechanic shop but a shop or mechanical advisor I can trust! Integrity lives up to their name. Doug is a great service advisor and the pricing is reasonable. Will highly recommend this business.

Ed
Review №13

Very pleased with the professionalism and service from Integrity Auto Care. Doug was great to work with. A previous owner had slightly lifted my 2006 Dodge Charger and I wanted it restored back to factory ride height. They handled it, along with other maintenance work such as a transmission flush and alignment. The car runs great.

Ho
Review №14

They did a great job fixing my car and were always very friendly and understanding of my schedule. They went out of their way to research what was wrong with my car and always kept me updated before doing anything. Definitely will return

Ge
Review №15

Service is world class. If you need any type of auto repair done, your first stop should be with the hard working folks at Integrity Auto. They do a great job explaining the issue and providing a solution that is effective at a cost that is efficient. They have earned a customer for life.

Wa
Review №16

They did an excellent job on my Lincoln Navigator. Friendly and knowledgeable. No unnecessary repairs recommended to me, even though they could have done it since my truck has 180k miles on it. Honest people.

T
Review №17

The service at Integrity is phenomenal. Doug explained everything thoroughly and repaired my vehicle within the estimated time. I had multiple services performed and it was very reasonably priced. One repair was $261 less than a dealer quote. Highly recommend!My vehicle is an Acura MDX.

Da
Review №18

Brought my car in for engine problems. Doug was able to get me a quote same day and had the problem fixed in a timely manner. There was an issue after the repair but it gave them a chance to prove their name. They stood behind their work and fixed the issue no questions asked!! Would recommend them to everyone. Thanks for the great work and service! Car runs great!

Im
Review №19

Doug is friendly, honest, and doesn’t give the run-around. I have gotten good service each time I have been. This shop is great and you can tell they care about their customers. Highly recommend!

Ja
Review №20

Integrity Auto Care is the perfect name for this company. They are very transparent, honest and Doug is a great auto mechanic advisor on all levels of business.

Fa
Review №21

I had brake pads installed last Thursday and there was no waiting, I was in and out in about an hour. Fast and efficient service. I will definitely go back to them.

Do
Review №22

I have known Mike for over 10 years and have had him and his son (Michael) working on my cars exclusively. They are friendly, honest and great partners to have when it comes to automotive maintenance and repair. They take a no-nonsense approach and will give you straight answers and options so you know what your dealing with. I highly recommend Mike and Mike, and have, to anyone that is fed-up with the dealership expense and run-around.

Da
Review №23

Great experience. Pleasant people that were thorough and knowledgeable with work done at a fair price. That’s what it’s all about.

Do
Review №24

I had my car recently serviced at Integrity Auto. They were able to diagnose the problem and replaced the part promptly. Pricing was fair! I definitely recommend them for all of your auto service needs!

Ka
Review №25

Better than superior!!! 10+++. Unbeatable price and friendly smiling service. I have a working HYBRID BATTERY and a working COMBO METER. Would and have already spread the name of Hybrid Geek/AKA Intergrity Auto Care to neighbors and family here at Calabash, NC.

Ma
Review №26

I was having A/C problems. I cant tell you how many shops I called. This was the only shop that gave me an Honest answer and a reasonable price to Diagnose the problem. Then I found out they were cheaper to do my oil changes than the place I had been going to....Ill be coming back

Ne
Review №27

Great service - honest people - will continue to go there for my service ! thank you .

Jo
Review №28

Excellent service! The staff is knowledgeable and honest. Theyll address your issue, ensure the job is done correctly, and stand behind their work. Its the only place I take my vehicles for service.

Tr
Review №29

Always easy to get an appointment here. Very fair on price and quality work.

ch
Review №30

My experience with getting a rebuilt battery for my 2001 Honda Insight was great.

Ra
Review №31

Great experience with my Prius! Successful repair and inspection, easy to schedule, very communicative.

Jo
Review №32

Superior service on all fronts. Communicates all options of service up front and continues communication throughout the process. Quick turn around and knowledgable mechanics on staff.

Le
Review №33

Thank you Doug & everyone at Integrity for taking care of my vehicle. They are honest and helpful when evaluating any problems, and followed up with me after I had my car serviced to ensure everything was running smoothly. I would definitely recommend them.

Li
Review №34

I was totally pleased with the service done to my vehicle. I found the staff to be very professional and completed the job as promised. I will definitely recommend Integrity.

Be
Review №35

I have been using Integrity Auto Care for over a year and have always received excellent service and quality repairs. They have been prompt and responsive to my requests. I highly recommend Integrity Auto to anyone looking for a mechanic.

ma
Review №36

Great service and knowledgeable staff. Mike Scott and his son Michael abilities in auto mechanics are second to none, as is their fair pricing practice. They bring integrity back to the automotive repair industry, and I dont trust my vehicles needs to anybody else.

Wa
Review №37

During routine service Doug noted a previously replaced steering rack was leaking. Integrity lived up to their name and replaced it and still returned my truck to me the same day! Awesome service and an example of Integrity.

NC
Review №38

Great guys! Great work done on my daughters Xterra! Doug and mechanic, dont remember his name, did good estimate and performed all work as expected. For major work I would go back!!

Ra
Review №39

They were support nice, helpful and informative when I went to get my tires aligned. They had me in and out of there in a timely manner.

Sa
Review №40

I cannot say enough about the service, professionalism and honesty of this company. I am a woman, widowed and know nothing about cars, I could have been taken for a ride and not in my car, instead I received some of the best service I can remember. When my car stopped running I had it towed to Integrity. It turned out it needed a new engine, quoted by dealership at $15,000. Before Doug called me back, he had already researched and found another engine with 30,000 miles in another state. He could have hit me with a new engine but he didnt. He called me every couple days to update me on the repairs.

Da
Review №41

Expert service. They take the time to show you the problem and give you several options & pricing. Thanks again!

Ja
Review №42

Great staff and great work! Fixed my breaks back to perfect after I nearly destroyed them! Definitely have a loyal customer in me!

St
Review №43

Great service! Our 11 year old Prius runs like new!

Pa
Review №44

My 2006 Prius showed the Red Triangle of Death. My OBD2 phone app connected to the data port via bluetooth. I saw the code to replace the hybrid battery. Car was driveable to their location.With no appointment and in less than 24 hours, I was back on the road. The mid 30s mpg that the car has slid down to over the past few months is gone. Now getting 45 - 47 mpg with 212,000 miles, and my wifes mpg is even better than that.Good product, fair price. Ill check back in a month to update and potentially add the final star.

Da
Review №45

Although it has been a couple of months since Ive had my car repaired. Integrity Auto Care deserves thumbs up. My transmission went in my Nissan Altima. The Nissan dealership was no help for me. My brother found Integrity online. Doug and everyone whom we spoke with was always pleasent. My car was completed within the time frame that was quoted to me. I am well pleased with my service, better price and warranty compared to Nissan. I am considering taking my Jetta there to get some service. Thanks once more.

Za
Review №46

They fixed our Prius quickly and gave us timely updates. Integrity Auto Care IS THE PLACE TO TAKE YOUR PRIUS!

Da
Review №47

Excellent service, got me in quick and resolved my problem with ignition coil quickly

Ka
Review №48

Doug and the staff were very trustworthy and honest about problem requiring coils. Brought our second car back when it had a problem with power train. Both problems were resolved more quickly and less cost than the dealership.Thank You Doug. 👏🏻👍🏻

Sh
Review №49

Wonderful service explained everything and showed me the issues with my car and explained in plain English. I will be returning for my car needs!!

Ma
Review №50

Fast and convenient, very friendly, very clear on what to expect from warranty & battery life.

Th
Review №51

What everyone else said in their 5 Star reviews about Doug and Integrity Auto.

Gi
Review №52

Friendly and trusted personal, with reasonable prices and excellent service: quick and job well done

Bo
Review №53

They did a great job for me

Br
Review №54

Amazing Place. Great work at a fair price and Honest people.

wa
Review №55

Good people generally provide good results.

Lu
Review №56

Wonderful customer service and quick turnaround!

Ro
Review №57

Very professional and helpful service!

Wa
Review №58

🚐💨💨💨Finally found people who I trust as much as my self. (Olddo it yourself type cat) 🤙🤙🤙🤙🤙

Ja
Review №59

Excellent customer service!

Ch
Review №60

Very professional service!

An
Review №61

Excellent service.

#T
Review №62

Nice

Information
3 Photos
62 Comments
4.9 Rating
  • Address:3216 Spottswood St #103, Raleigh, NC 27615, United States
  • Site:http://integrityautocareinc.com/
  • Phone:+1 919-871-0163
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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