Great quality service. Came in for an oil change and the techs were super friendly and efficient. They had my car serviced and ready in under 45 minutes. Great value. I will only be coming back here just because of the good customer service. A lot of auto service shops fall short on customer service, but not here. Thank you!
Very easy access with good & soft service! Thank you!
Great experience here! Extremely helpful staff and answering all my questions, and price is great too. While working on my car, they smog checked it thoroughly and done it so Swiftly! I highly recommend this place if you are looking for that home family feel. I plan to got back for my oil change. Thank you for making the experience calm, cool and collected.
There usually pretty good had a problem today and bought all the parts needed then they tell me they cant do it. Thats why I decided to give them 4 out of 5. But they really are good
They were friendly fast in and out service I would recommend this place!!!
Friendly employees, reasonable rates, and fast quality work.
Amazing people working there very knowledgeable plus does great work if your in need of honest work done visit quality tune up you wont be disappointed
Not upfront - had a coupon from a competitor which they said theyll accept beforehand. At the end, they only gave me partial of the discount because they said the competitors coupon is in Roseville. Very shady of them not to tell me that in the beginning.Dishonest - after smog check was done, technician said my filters needed to be changed and quoted me a price which I agreed to. Looked at my invoice afterwards and they charged more.Such a bad way to do business. NEVER going to go back. Stay away if you dont want to be gypped.
Just a heads up this place will scam you! They advertise cheap prices which gets you in the door but trust me your better off paying more somewhere else! Also that they will do a free tire rotation with any oil change! Well this is now my second and last time ever going here! First off they tried to say they changed my cabin air filter in my brand new van but wouldnt show me the used one and why it needed to be changed but charged me anyways then told me they dont have the proper equipment to rotate my tires on my brand new van! This is not the first time they have told me this they said it last time when I brought my other car in so I dont understand why they say that and then dont have the proper equipment to do it! This place is a complete scam all the way around go somewhere else!
In and out in 30 minutes. Smogged and changed my filter. Thanks guys I really needed a quick service and you took care of me! Ill be back for the tire rotation and oil change!
Great place. Juan the manager is a nice guy.
My first visit to this Quality tune up location. Excellent customer service! They take their time to explain services in detail and allow you to see where the issues are and how it can impact your vehicle. Quality work competitive prices and they do their best to offer available discounts if applicable. They provided a way for me to get home and picked me up when my car was ready for me that was above and beyond. I will return for my next service and I recommend this location if you are in the area. Thank you again for everything today !
They have great prices!
They did a good job and pointed out other issues with my car I hadn’t noticed. Special shout out to Nathaniel for his good customer service and excellent socializing. I never leave comments but I haven’t had an employee come talk to me at an auto shop like that before .Good staff. Good price.
So as far as Im concerned this shop is legitimately good pple . I had my struts done there. great work done same day didnt take all day either I took them in came out my car feels great. Also had them hit me with the oil change and smog it was quick fast, feels good getting good service. Choice of mechanic is like choosing your doctor Ill put my money on this shop. Attitude is family like everyone is Good pple I dont believe they would try to do anyone dirty imo .so anyone claiming otherwise just Trolling and talking reckless. Ive been to them 3 times before I made this post so yea I dont expect nothing for this post and do plan to keep going to them just keeping it real good place good pple good business. My Ford taurus is in good hands straight up.
First of all, I dont want to be this person but Quality offered no refund, or discount but only to call the Bureau of Automotive Repair and make a claim. First day, Car #1, air filter box left completely unattached in the engine compartment, and unknown where air filters are. Found this out only after the larger problem with car #2. Two cars two different days. Unnecessary upcharge and/or over-sell of non-conforming part which we did not take. Bad oil change, oil leaked down the street. Car undrivable. Car towed to a dealer. Came back with dealership diagnosis to show proof. No responsibility taken by Quality. Just excuses for everything. Basically, tried to blame the customer for getting a second opinion, after blaming customer for declining the unnecessary upsell, which was not the proper part.
Friendly service. Fixed issue with my vehicle quickly. Will definitely come back to get my car repairs done in the future.
Staff is very nice. Work was fast and efficient. I will definitely return. Pricing was great. They even honored an expired online coupon.
Honest decent mechanics. Never try to hustle you.
I went in for a smog test in October for them to fail me for the visual inspection and say that in order for them to tell me what it is, theyd have to charge me 120$ on top of the 70$ I had already paid to do a diagnosis. I took it to another smog place and told them what happened so they can see what it couldve been that failed. They found nothing wrong and passed it so I called B.A.R. for them to investigate. Which the agent went out just for the manager to tell him that they brought me out to show me what it is that was wrong with my vehicle which never happened even though the invoice mentioned nothing about the part they claimed to have showed me. They denied giving me a refund so just a heads up, theyll scam you.Edit: There was no repair needed and no they didnt show me anything.
Very unprofessional receptionist(female). Too much delay and bad service. Engine light came on after oil service. If you care about your vehicle avoid this location.
Good, Fast friendly service!
Pleasant experience getting an oil change and smog test at the same time. Super convenient and easy, I will be back.
They were very friendly and helpful and passed on some very helpful savings to me. I will be back for sure.
Came in 45 minutes before they closed, Laura and Duran helped me. I received prompt and friendly service. Clean facility, complimentary drinks and prices were competitive. I will be back again for sure. Duran is the Bomb and is quite the visionary. He has amazing plans to expand this business with an emphasis and focus on excellent service and value.
I have been coming to this location for several years. It has changed ownership several times since i have been coming and the current management is great! They are friend, professional and accommodating.
Good Customer ServiceFast
First time come here to change engine oil, employees here are very friendly with good QUALITY service.
Duran over in quality tune have AMAZING customer service. Saw me right away. Great prices and very caring! Will be doing further business!
Laura did a great job helping me with my transaction! The guys working on my car took good care and were attentive. Thanks so much!!
GRATE SERVICE 1000% Communication is KEY ESPECIALLY WHEN YOUR CAR HAS STOPPED WORKING MS. LAURA HAS BEEN WITH ME EVERY STEP OF THE WAY WALKING ME THROUGH AND IM VERY APPRECIATIVE FOR HER 🙏🏾😍 👍🏾 And THE CREW THANK YOU SO MUCH MS. LAURA 1000 Times GRATE SERVICE ANDCustomer service fast an active
If you care about your car or truck,see these guys, they really want your vehicle running right. Resolved my smog issue, with expertise. Accommodated my schedule, by appointment. Best of all, they stand behind their work. Quality name, Quality service!
No exhaust sensor insertion failed test but 120 to fix it without knowing. What it is..a rip off
Went to them for what was supposed to be an easy fix for a thermostat replacement which I happened to buy the part from autozone along with the 2 jugs of radiator 50/50 and in the process of them removing the thermostat housing after removing serp belt etc. well they told me that there would probably be more issues other than just the thermostat and that they could run a complete diagnostics on it to see if anything else is wrong with it i said nothing else is wrong with it i said no thanks i already had my mechanic use his obd2+ reader nd the thermostat was the only code it was throwing shortly after I said no they call me over to my car nd mentioned that whoever owned the vehicle prior to me either had put in a wrong size bolt/screw to hold the housing together which being charged 300+ to do the replacement for the Tstat they pointed out where it had eligidly said it was stripped out and that the only way to fix it that they would have had to pull my intire engine outta the car which would run me about 1300+$ highly not recommended for anyone who wants good work done there mechanic was upset at the fact that the only thing that I said i wanted done was for the Tstat to be replaced nd insisted just that nd only that be done they wanted me paying for a bunch of other stuff that wasnt even needed went to another place and they easily fixed the thermostat issue without removing my entire engine to do so nd it only costed me bout 437.46 $ and that was that no more check engine light car fixed
Very honest and Trustworthy. I take all of my company trucks here.
Shop manager was really personable and dedicated to great customer service
I was given excellent service here. The price was fair, the people friendly, and the work was completed quickly. Thanks again to the team over there
Great customer honors coupon repair car timely manner
I have been going to the shop for yours and they have always provided fantastic work on multiple vehicles of mine. The staff is very friendly and informative. I would highly recommend them for your auto care needs.
They were helpful but I just feel like paying 200 bucks to change some spark plugs is a little pricey.
Quality Tune-Up is just as theyre name suggests, quality. They provide friendly, honest service and competitive pricing. Thanks for the help!
Good service by lora,they took care of my problem and fixed it.
A good place to get a car fix.
I went here for a smog check. The facility is old but the service is great and the work is top quality. For a chain business, this place is very good. The employees are professional, friendly and nice to work with.
Came here to get an oil change. The team helped me out they got me in and out quickly I’d highly recommend coming here I’ll definitely be back !! Thanks so much!!
Great Customer Service. Everyone is really helpful and willing to work with you. Definitely will be back!!😁
I was told there would be a 20-25 minute wait, I told them I had an hour lunch and they pulled my car in the bay right away to expedite the process. Awesome customer service!!
This place quoted that I needed my front and back rotors and front brake pads that were changed less than a month ago. They told me for labor and parts it would be $960!!! I went to USA auto repair down the street and he charged me $100 for inspection and labor and told me it only needed the front rotors replaced. I purchased the parts down the street from an auto parts shop which was $130 for 2 front rotors.It is 2020! When are auto shops going to stop scamming women?
Was there for 15-20 minutes. No one would help me.
Very friendly and courteous staff. Jason will go out of his way to help you. I went in to get the front control arms replaced and the job was done within a couple of hours for a very fair price. Now. all the clunking in my front end is gone. Very satisfied with this shop and the competent techs.
I come in to get an oil change and a tire rotation. My car hasnt been driven in a couple of weeks. (So its been sitting). I go in there and my tire pressure light isnt on then they tell me I have a nail in my tire. (Not a big deal because tire pressure was fine, Ill just get it patched up) I get my car back from them and theyre telling me the air is leaking quickly and they had to put air in it at the end. (Tire pressure light is suddenly on) First off how is it possible for the tire pressure to drop significantly from the time I got there till the time I leave? My car has been sitting for weeks. If the rate at which air is leaving the tire is the same rate as they were telling me then wouldnt my tire have been flat while it was sitting? Not to mention I drove one mile to get there from my house. The likelihood of running over a nail is slim. Did they tamper with the nail and that sped up the leak? Who knows. So sketchy. Now Im waiting 1 1/2 hours to get a new tire down the street.
Very polite, they explained everything.
They are the best when it comes to time and prices. I’d definitely be back!
I ALWAYS HAVE THE BEST EXPERIENCE WHEN I GO TO THIS QUALITY TUNE UP SHOP ! EXCELLENT SERVICES OFFERED AND EXECUTED IMMACULATELY. AFFORDABLE AND WELL WORTH THE DRIVE IF YOU LIVE FAR. YOU GET IN, AND THEY FIGURE OUT THE PROBLEM WITH YOUR VEHICLE AND YOURE OUT IN NO TIME. I HIGHLY RECOMMEND THIS SHOP TO ANY AND EVERYONE! 10 OUT OF 10 100%.
Great place to bring my car for an oil change and car repairs. Quick, fast & reliable.
We had our oil change and tire rotation in Quality Tune-up. Great service, friendly workers and good accommodation! Will definitely recommend this place. Thanks for the good service! :)
I was disappointed in the facility. The cost for a simple oil change was expensive. While the technicians appear qualified they are slow as it took two hours for a simple oil change. I was told 45 minutes. The restroom was clean but junky. When my car was done it sat while the technicians socialized. Took a coupon in for an oil change only to find out it was only for conventional oil thereby paid three times what I expected. They tell you after your has rolled into the shop and the hood is open. I do not recommend this shop.
Excellent recommendations and prices. Less than dealership. For skeptical people you can stay and watch them replace your oil and parts .
They were great. Good price and got the work done quickly.
Been coming here now for a year, bring all my vehicles here for oil changes and smogs. Excellent customers service and work. Happy with the prices, oil change cost me less then Oil Stop.
Quick, easy and prompt . Great work staff, this is my go to spot for an oil change !
If I could rate this company LESS THAN ONE STAR I WOULD!!!! They were extremely unprofessional when speaking to me about the $800 in charges I was set to pay. I think its pretty reasonable to have an understanding of what youre paying for. Extremely shady tactics. I wouldnt trust this company to change a tire on a childs bicycle.
They are always super friendly! Great place to go.
Love the business.they take great care of my Toyota Tacoma..would recommend to all my family and friends.jim d.
Good customer service and they do great work on my truck.
Went in for an oil change, Heres my rating rollercoaster:Start at 3 stars for being decently accurate with the time estimate4 stars for good customer service3 stars for well rotate tires if we have time. It wasnt a if you have time type of thing, its what youre being paid to do.4 stars for a decent pay & go process.Then:- on the drive the next day, we notice the plastic underbody flap that covers the oil drain bolt wasnt attached properly and is flapping in the wind (either they lost the bolt, or there wasnt one and they didnt attempt to use a zip tie or for that matter, inform us.)- checked the driveway the next morning to see the attached photo of oil mess. If you cant work your way around a shop rag, you have no business changing oilWould give 0 stars as my trust factor is 0. 2 because the staff was pleasant in the process.Wont be returning and my wife is convinced now that convenience =/= quality.Update to Review after Qualitys reply:Now downgraded to 1 star - I did not bring in my car for a smog test, all of the reply is a lie/canned reply - I came in for an oil change which left the car dripping oil do to poor clean up. Losing the star because of Qualitys canned response in an attempt to look like they know what theyre doing.
Very quick, professional and friendly staff. I’m in and out in like 30 mins. I got smog and they check over a few extras to make sure your good to go on the road. i normally walk to Jamba Juice about 6 mins away and come back my car is ready to go. Go to them.
Friendly people i felt happy with the services they provide feee drinks as well i think that is great ..!!!
Quick & friendly service. Gave me a nice discount with coupon. Wi-Fi & snacks with comfy chairs in waiting area!
Save some money and go elsewhere. I made the mistake of coming here for a smog test and vehicle inspection after Id just bought a car. This place over charges like crazy and is pretty dishonest. They charged me full price for a smog test, failed me because my readiness monitors were incomplete (they were supposed to check prior to testing) and refused to retest. Essentially screwing me over on the testing fee.If you value an honest mechanic that gives you a fair rate, look elsewhere because all youll find here is some shady techs looking to make a quick buck of people that dont know any better.
Laura is the best if I could give this place 6 stars I would cuz of her i bought my car here a few days ago for breaks and she was real honest about everything Im coming back for sure Laura is the best!!
New to the Sacramento county and needed to have my car seviced. They did such a great job. Definitely recommend and I will be coming back.
I am impressed with their work. They offer coupons and provide good service. For years I have brought my cars and a van from work.
So far these guys have been right on and have served me and my family well since i moved here 6 months ago. I was looking for a good mechanic that i could trust to service my vehicles plus my work vehicles.
Everyone here is friendly, knowledgeable, and efficient; I highly recommend!
Excellent customer service, knowledgable....will definitely be back amd send friends
Way too expensive. Rude staff.
Went here because I work in the area and needed to get my truck smogged. When I went I asked the girl how long it would take, because I had a coworker there with me to give me a ride in case it was going to be a while, she told me 15-20 minutes and seemed so sure about it so I told my coworker I wouldnt need a ride. Well after an hour later I finally got my truck back only to find out it didnt pass and they were going to charge me $40 just for looking at it. When Ive gone to the shops in my hometown Ive never been charged if I dont pass. Only thing positive about this place was the guy was friendly. However, I WOULDNT recommend going here. Ive seen shorter wait times and better rates at other shops and if youre not positive youre going to pass definitely dont go here!
Great service thank you todf
Went to get my brakes checked and oil changed. Very nice and trusting staff, very professional. Service was done on time. Will return for next services.
After checking around the area, Quality was the best price in Rancho for an oil change, especially with the internet coupon I found. Midas was close, but didnt do free tire rotation, which I wanted. They were polite, did a good job, and did it quickly. I was out of there in less than half an hour.
Super fast and friendly! Also ran Into an old friend in the waiting room so it made my day a better one.
Great customer service and quality work.
This has become my personal mechanic. They did quite a bit of maintenance on my 2005 Ford Escape and it drives like a new vehicle. And they did it all in one day at a fair price. Plus the owner took a personal interest in my car and kept me informed on all the work done. I will be going back for any automotive problems and routine maintenance I need.
Quick and done right
Great service! Came for a smog check and oil change. Everyone was really nice!
Great service would tell all my family and friends
Helpful fellas work here. Got my brakes fixed up in no time.
Friendly guys and excellent service. However, its 100 degrees outside and the window air conditioner doesnt cool the small lobby enough for waiting customers and staff who may want a brief break from the heat.
They were quick and efficient and didnt hassle me for extra services. The price was as advertised as well.
They werent busy didnt have a problem getting in the prices are a little bit high but the people are super friendly...
Great service and prices are lowww! Cant beat that
Friendly staff, fast service..appreciate the help!
Very friendly, they know what they are doing. Reasonable rates. I would highly recommend
Laura at the front desk was very helpful and the mechanics did a great job.
Duran was super friendly and got me in and out quickly.
Good customer service. First time here. Hope it will be my regular.
Fast, friendly staff
Went in and asked them to do my uber inspection. They told me it would be $169.... to fill out one sheet of paper consisting of checking my horn, head lights, mileage, and other visual inspection items. Went to Jiffy Lube and paid $19.99... this place is terrible. It makes no sense that they would charge that amount. Maybe because I’m a woman... wonder what they would have charged my husband... they are crooks. DONT TRUST THIS PLACE!