The service center here does not pay attention to detail. I brought my boat in for a basic annual service and they managed to mess that up. They for got to check the oil filter before installing causing all the oil to drain from the engine. This error was major considering we tried turning on the boat. When we checked the engine compartment we noticed all the oil at the bottom of the engine. You can see that the oil stick has no oil. Also, when we brought the boat back they did a mediocre job cleaning up the mess leaving oiled hand prints on the upholstery. We tried contacting the owner but no call back. Go buy your boat somewhere else considering you will need to service it here if you buy it here. Not even an apology or credit for their mistake.This experience was not pleasant from the start. They act as if they dont need your business. I never had this problem at their Stockton store. The unfortunate part is that the owner was made aware of this but no response.You decide if this is the service you want after spending big money on your boat.
Lucas did a great job in the pro shop getting me outfitted with a new wakeboard set up. He understood I was under a time crunch to get in and out and he focused on being efficient and valuing my time. He went above and beyond in customer service.
Excellent service, excellent staff. Derick was my sales person, best in the business. The service guys are top notch, best boat buying experience I have ever had. 3rd boat, first from here.
Pretty cool place beautiful boats I was looking for a part and he gave it to me for free small pin but still I appreciate it thank you for the help
Bought our boat last year and Derek was truly amazing, professional and extremely knowledgeable! Made the process of buying a new boat super easy.Came in today to look at getting our son a wake board and we met Lucas who was super knowledgeable very professional and answered every question we had. Ended up buying our second surt board! Highly recommend staff at this facility.
This place is really cool, the staff is super friendly, very knowledgeable and very helpful as well
I bought a used 2018 LSV 23 from a private party and called Larsen Marine before to see if a 410 Moonson motor would be enough for Tahoe. They said no problem and advised me to bring it in to get a high altitude prop on it. I purchased the boat and took it directly to Larsen Marine and asked the service manager for the right Prop for Lake Tahoe. They installed a 2247 which did nothing for my boat. It was a dog in the water. I called Ultimate Marine in Sparks and Bill and Bob there are great. They said Larson is telling people the wrong info for Lake tahoe and putting wrong props on boats. If you l live in tahoe you need a min of 450 horse power and a 2773 prop. I called larson marine and asked them to replace or credit me for the wrong prop. I got a service manager and he said the owner or manager would call me but they never did. Larson not only gave me wrong information for Lake tahoe engine size but they installed a incorrect prop on my boat that cost me $800 dollars. I do not recommend anyone going to this business to purchase a boat or get service. I will be using ultimate marine or sporting edge in antioch. If i could give zero stars I would ...
Larson Marine (Folsom) is a great example of a quality team of employees who are passionate about the brands they sell and the services they provide. I drove 3 hours to have my Malibu searviced and they treated me exceptionally well. Not only did I leave feeling like a valued costumer, their work spoke for itself. Id highly recommend them to anyone needing their boat serviced or when buying a new one.Keep up the good work!
Excellent service department hands down! I called for a few parts needed for a 98 Blue Water, spoke with Jeff. Said he would have the parts ready for me at the front counter. Showed up in 1/2 hour and there where the parts waiting for me. Thanks Jeff, your expertise and knowledge go a long way with me.Sean WagnonA-1 Copiers
Hands down the best in the business. They gave me a smoken deal on my new boat. The team was awesome and after they had sundance audio dial me in on a killer sound system.
I purchased a MB Tomcat, my experience was the best I have ever had purchasing a large ticket items... The personal were KNOWLEDGABLE, POLITE, AND FRIENDLY. The Owner Craig was so nice as was Derick. I will buy another boat from them, no matter what brand, as long as I can purchase from LARSONS MARINE. the service people are just as nice and friendly. thank you Larsons .
They were super helpful in helping me pick out a new set up. Definitely the place to go for all your water boating needs.
They overcharge if they have part at all
This place is amazing! We traded in our boat and upgraded to a malibu 21ft vlx. They treated us with the upmost respect. Derrick was our salesman, super nice guy! Gave us a thorough walk through of our new boat. Gave us an awesome deal when a different dealer turned us down and was rude actually. These guys rock!! If you are looking for a new boat, give these guys a try. They have the best financing company who worked super hard to get us financed. All around best boat dealer Ive ever dealt with. 5 stars, 10 if i could give it to them.
Awesome place this is where I get all of my equipment because its well priced and they have skilled associates that are very helpful. Every time I go in they always have input that helps you get exactly what you want.
Very helpful! Always willing to answer a question
I bought my 2011 MB from them. Great boat, awesome service, and great personel. I couldnt have asked for a more enjoyable experience when buying my boat. Ive had it serviced there as well and have had no issues. Pro shop is great as well with knowledgable employees. Id highly recommend this company for all of your watersport needs.
Let me start by saying anyone dealing with customer service should take a note out of Larson Marines book. We happened to stop by Larson Marine in search of a Mastercraft and stumbled across a MB Sports. The staff was extremely knowledge and didnt have the typical salesmen mentality. Rather, they let their vast amount of knowledge on the boat sell itself. With every large purchase, there typically is a hiccup or two. Derek, Mike, and Craig went over and above to ensure the process of buying a boat was enjoyable, hiccups were resolved, and we were satisfied with the boat. Mike helped us get everything we could possibly need to have fun on the water and to ensure the boat remains in excellent condition. They even delivered our boat 120 miles from their showroom. I could go on and on giving examples of their excellent customer service but Ill leave it at that. If you are in the market to buy a boat, visit Larson Marine. You will not be disappointed.
Has the water pump shaft seal that I needed to rebuild the water pump. Thank you!
Great place to get your boat worked on
Service guys are super friendly and are very helpful
Nice, knowledgeable, and not pushy. My kind of sales!
Great show room.
Unreal how well the customer service is!!