Excellent shop, great team behind the business. Each one of them has been not only friendly, but gone out of their way to help, even with my odd and unusual bicycle related requests. They are not only knowledgeable and trustworthy mechanics, but they have years of experience selling and servicing some of the best road bikes on the market. Keep up the great work.

Great team of guys! Always available to help me w my questions. Always willing to tweak any of my bikes for me. An excellent bike shop!

Came in asking a local question, The Wife & I got to try out some demo bikes. they were amazing and had a great time with the demo bikes in town. The customer service is top notch too !! I definitely will be back when I visit in Redmond!! Go Visit them when looking for a Bike or service!!

Jake helped me out immensely with a flat tire. He showed how the patch was supposed to be applied to the inner tube for the best adhesion. It was very affordable- only what was necessary to get me going again.

Excellent, friendly service! I had a maintenance issue when cycling through the Redmond area and had to carry my bike in. The folks at Element Cycles were incredibly friendly and professional. They fixed me up and I found some great accessories to buy while I was there. Its hard running a retail service business and I have to give thanks for these guys and all they do. They will get my business at every possible!

The people at Element Cycle are outstanding! They are very good and knowledgeable at what they do with bikes. But they are also very caring and upstanding people as well. They have continued to build a relationship and assist my son, who has some special needs, with even the smallest of issues with his bike. I highly recommend them.

I bought my bike here 4 years ago and bring it in for service regularly. Everyone is always very nice and helpful when I come in with urgent service requests, such as a broken shifter (fixed under warranty the week before STP back in 2018) and worn out disc brake rotors (replaced with the last 2 compatible rotors they had in stock in the middle of the pandemic shortages). The prices are not super cheap but they are reasonable because of the high quality and attention to detail. And many times they will even fix simple things like bad gear indexing for free.

I had a flat tire on my ebike and they took care of it, and also fixed my stand which i had a hard time fixing myself. Highly recommend this place.

They helped me out in a pinch while on a tour. Had been turned down by about five other shops and these guys were awesome. Definitely will be my go-to shop in the area for high end bikes and friendly service.

Saved my day with tire issues and an old micro air-pump.Super helpful and nice!Thanks guys!!?

Cool shop!! Fast service and helpful when making selections, thanks Jacob!

I just had the best experience at this shop. Super nice guys and they gave me a great deal on a cyclocross. Thanks Ty. I’ll definitely be back friend!

Great service, good shop. The guy who helped me with my bike today would get 6/5 stars if it was an option.As to the shop, would give 5 stars happily if there wasnt an employee walking around today without a mask, talking inches from customers. Its a small space and hes was face to face with a lot of people. Someone complained and he put one on, but didnt coverhis nose. Its not cool to risk your customers lives for convenience.

Not a big store, came in to buy some bikes for myself and daughter, didnt get any help or acknowledgment so I just went to another bike store. Looks like they offer good service as customers kept coming in.

New employee Jonathon was an invaluable help finding me a bike saddle that fit me. After numerous stores just kind of hand waving “just try it out and bring it back if it doesn’t work”, I was surprised and delighted that Jonathon was patient enough to put the seats I wanted to try on a bike trainer, saving me multiple embarrassing trips back to the store. He was very knowledgeable and helped relieve some of the anxiety I’ve been feeling around biking. The seat I liked the most was a little spendy but I’m happy to pay for the premium service.

Super professional and nice staff. Excellent experience. I appreciated the services from Nick

My go-to shop for all things cycling. Whether it’s a complete bike, custom build, or just parts; Element Cycles does it right. Their knowledgeable technicians and sales staff will sort you out with whatever you need. Ty and Misha show top notch services every time I come in. These employees actually ride the bikes they sell so you’ll get first hand experience and recommendations.

Fantastic selection with lots of discounted bikes & gear. Reasonable rental prices as well.

Great service! They were able to make repairs on short notice, and patiently explained to me how to tune the brakes and rear shifting so that I can do my own adjustments in the future. The level of customer service was above and beyond what I have experienced at other bike shops (or anywhere). I will definitely be back next time I need repairs.

Naee bad service. We went there to enquire about some bikes but the guy had an attitude problem. He was grinning at us for asking questions which seemed like he was not interested in selling the bikes. Whatever we were planning to buy two bikes and because of the customer service we saw today, gonna buy from plenty of other shops in redmond.

Grtt shop and I dont have good experience today, they charged heavy and not fixed the issue at the last they told what we can do to better it .

Love this place. Great selection. Friendly staff. Best service department in the business, and its close to the trail.

Very disappointing. Post a bike for for sale on your website at a sales price, and when I call to purchase it, suddenly the cost is a lot higher and you wont honor the sales price. I would never do business this way, but I guess if thats how you get people in the door...Half truth review??? Please explain. Nothing in my review is not 100% completely accurate. Nice try. And if it were a mistake and not advertisement fraud, you wouldnt still have it listed at a lower than what it is cost. Great way to get people to call the store...Pretty sure FTC has laws against that.

These guys rock. Im just now getting back into mountain biking and it is great to have such a helpful staff in my neighborhood for all of my beginner questions and concerns.

Support your local bike shops!

Nick + Staff were super awesome and informative helping me purchase my new BMC. There were some hick-ups along the way but a learning experience too. You guys Rock! Never go to any other bakeshop!

Bought Norco storm 2.3 on 24th Aug 2018 and saw Labor day special offer of 30% off ( only on 1st Sep 2018 ). So came back to store on 28th Aug 2018 and discussed about the discount, also I wanted to change to a better model (Norco storm 2.1) . They gave me a full refund ( store credit ) and asked me to come on 1st Sep . Came early morning and got the new bike with 30% off :) . Everyone was friendly and informative . Neat and clean shop with variety of branded products. enjoyed the experience .About the cycle, my son loved it :) worth every penny. 20 bike for my 4 years 9 months son.

Superb service. The guys at Element were knowledgable, helpful, and prompt. I didnt have to wait long to be helped. I like that they helped me find a bike that was right for me. The bike was so fun to ride I didnt want to give it back after my rental. 10/10 will go back for either another demo or a purchase!

I was late to the game when it came to upgrading to carbon fiber, disc brakes, electronic shifting, tubeless tires, etc and I had a TON of questions. The crew here at Element Cycles, particularly Aaron and Alvin, were so knowledgeable, patient, low-key, and HELPFUL. Such a positive experience building up a bike with these guys, and in the end, I walked away with a rig I am absolutely thrilled with AND my new favorite bike shop in the Seattle area. Thanks for everything guys!

Ty was incredibly responsive helping me find some BMC small parts - even called me on a Sunday to help me find what I needed for my build! Fast, Awesome customer service! A+

John was super helpful and informative. He answered all questions and even went above and beyond to identify issues with my bike that I wasnt aware of!

I went looking for a basket to store my picnic blanket, and the service was immediate and easy! Im so sorry that I wasnt able to come back to get the basket, my mom said no! 😭

The staff who helped us find the perfect rental cycles and helmets were terrific. We all really appreciated being able to park our cars in the lot outside your store and hit the trail so quickly. You truly added to the fun of our family bike ride which was a great success. Thanks so much!

Awesome service!!! I went to cut my stationary bike seats metal pipe parts. Anybody who needs their bike seats lowered (Bike sitting too high even at the lowest setting), this is the place!! Very professional.

Very pleased with results of detailed bike fitting today. Greg has great insight and resulting adjustments show real promise of an improved cycling experience. Feeling more optimistic than I have been in recent years.

Great service and quite friendly, responsive crew working at Element Cycles. I was in both this past Saturday and Sunday, March 30 and 31, and although the shop was swamped with service requests considering our unusual sunny March weather, every person I came in contact with did a fantastic job of getting my 25 ole racing road bike back in shape with new pedals and rewrapping my handle bars so I could indulge my last minute impulsive decision to start riding again this weekend.

Very helpful staff! Rented a mountain bike while I was in the area. Worked great and affordable! Well worth it to experience the local bike trails.

Best bike shop hands down to work with. Upgraded my current bike to a new BMC and the whole process couldn’t have been easier. I would recommend them 100% if you’re looking at getting into cycling or just wanting to upgrade.

Small retail and excellent customer service are not dead. Need proof? Look no further than the great team at Element Cycles in Redmond, WA. Believe it or not, there are still consumers that place a high value on service and product expertise, they won’t be disappointed with Element. I became a customer last summer, while in search of a new road bike. I don’t buy on impulse and had visited many of the local cycling shops to find the right bike. I initially went to Element because of the product line they carry: excellent quality, performance bicycles. Of course, they delivered on that front. However, that was just a part of the equation. What they really sold me on was the knowledge, passion for the sport, and excellent customer service of the entire staff. For me, the greatest measure of the professionalism of an organization is not how you’re treated during the sales process, it’s how you’re treated after buying. Well, there is a reason I enjoy going into Element now, to hang out and “kick tires”, these guys are just cool and totally stoked about cycling, and stoked that you’re a cyclist. Plus, it’s always fun to check out the latest bikes! Last summer was a new road bike for me - a sweet BMC Team Machine - this summer will be a new mountain bike. No doubts on where I’ll be buying. Keep up the great work, Element Cycles crew!

Element has really turned things around under Tys management. They carry a great range of stock and bikes and have helpful, knowledgeable staff who really know their stuff. Ty will spend all the time it takes with you to make sure you get the parts and service you need to keep you moving, even a small inexpensive item, explaining everything along the way so you know what youre getting and why. Alvin is also a phenomenal mechanic who really takes pride in doing stuff well and going the extra mile to make sure its done well, looks good, is clean and tested and ready to go. Ive been really impressed with the shop lately and will be coming back much more.

Fantastic and informational service. I purchased a bike over the phone and went in to pick it up, where they had it fully assembled, fit on my pedals, and make sure it was good to ride out of the store. A+

Excellent service. Rented a mountain bike for a day. Very affordable price and very friendly staff. Highly recommend

Very helpful guys, selection is crazy and prices are steep, but if u want the best u can get it here

Helpful staff ensured that the demo bike I rented for the RAMROD was set up correctly. When discussing my next bike purchase I found them knowledgeable and making suggestions as to the best bike for my riding style (not theirs). Unfortunately since I live on the east coast it makes more sense to buy locally for me. If I lived in the Seattle area I would certainly check out their shop. Many thanks. B

Well supplied and the staff are clearly trained to help but I couldnt shake the snobby bike shopvibe. The experience at Edge and Spoke or somewhere like Progression Cycle in Issaquah is much better.

Great service from everyone in the shop. I got plenty of help and info from folks working on bikes behind the counter when I asked, I was in for new bar tape. I hadnt bought any in some time so the nice mechanic and I chatted for a few about the new options until I knew what I wanted. Will go back.

5 stars - went in to get one of my bolts looked at and they fixed it right on the spot. Best part was it was free! Professional and most of all, knowledgeable

Ive had nothing but fantastic experiences with Element! From purchase to repairs, this is the place to go. Everyone here is super knowledgeable, helpful and kind. Three qualities that are not always easy to come by when looking for a good LBS!

Very bad store. Went there waited for 15 mins. No one showed up to assist.

Excellent service! All staff members from the time we walked into the shop and walked out the door treated us with excellent service. If you have any questions on any bikes please talk to Misha the sales manager.

Super helpful staff. Purchased some road bike pedals and shoes and returned a few days later on a Saturday afternoon to have them install the pedals. Even though they were slammed with customers once it was my turn they installed my pedals and took the extra time to check a few other adjustments on my bike and answer a few of my novice questions. Ill definitely be using Element Cycles for my future bike needs.

I rented a mountain bike from Element and everyone was super nice and answered all my questions. The Pivot bike was in great shape and I had an excellent day on the trails. The only issue was that they were out of the less expensive hard tails and I had to get the more expensive dual suspension bike. What I would have expected was an offer to rent the dual for the hardtail bike price. It certainly wasn’t a deal breaker but would have been a nice retail gesture. Nice employees and overall great experience - I will shop again.

Excellent service. Quick, efficient, and great value. Not a single issue to talk about. I will be coming back!

Wonderful upscale rental bike. Excellent service and fitting. Would recommend and rent from Element again.

Helpful and knowledgeable. Had what we wanted in stock!!

Fast and friendly staff. We had an issue with a bicycle and without hesitation they fixed it and sent us on our way. Great job everyone.

I would write a longer review but my phone wont let me check my spelling. The staff here is a group of people who live what they do. It shows, and I suppose when youre having that kind of fun inside that kind of focused, it could come off distracted to people who dont know better. On top of it, the two staff members who catered to me where extremely polite, patient, easy going and knowledgeable.This is my go to bike shop on the west coast.

Came in, the guys are super smart, I can’t with on a budget and although fear can be pricy they helped were able to accommodate my budget with some great suggestions! I recommend my friends to come here. Thanks guy!

Excellent professional service. They didnt try to sell me more than I needed and were quite knowledgeable. Ill definitely return.

Great selection of bikes and many had cool discounts.

Visiting Seattle ( from London )for work for a few days and Element were recommended to me by a local which turned out to be a great tip . They had me up and running ( well, cycling ) quickly and also lent a water bottle and wahoo attachment as I’d foolishly left mine at home.Some great tips for rides ere also thrown in by the knowledgable and friendly employees.Thanks

Great experience. I had gone to another shop previously and they mostly confused me and were not able to fix the issue. Element were able to help me right away, fixed the issue, and also took the time to help me understand the issue so now I know for the next time!

The Element team were extremely knowledgeable about all the key differences between manufacturers, models and groupos as I made my long awaited new road bike purchase. The Pinarello Prince is a really nice bike that they set up just right. Highly recommend Element Cycles!

Went to Element Cycles a few times before purchasing a BMC and the staff was incredibly helpful. Always willing to teach me more about the different bikes and let me test ride quite a few different models. Great shop with some amazing bikes.

The is one of the best shops in the greater Seattle area. Worth the trip from the city, especially if you’re taking the Burke Gilman to get there.

The rental bike I reserved was sold the morning of my scheduled pick up! They offered to upgrade my bike at a discount, but did not match the original reservation price. Had they honored the original rental price, I would have been extremely happy.

Really helpful. Road bike very good. Excellent biking in the area. Did the 100m Century ride.

Nick and his team always go the extra mile to make sure my families bikes are ready to go!. The staff is friendly and knowledgeable, and the inventory is well stocked with the best products

I rented a mountain bike for an afternoon and it was ready to go as soon as I arrived. The knowledgeable staff was great, and even gave me tips on where to ride. I would highly recommend Element Cycles!!!

The best selection in town. From high end road/ mountain to great value entry level. This is the place to go. Great demo opportunities with stage of the edge bike fitting.

Quick to adjust the front derailers. No appointments were needed. Will visit again.06/06/2020: Helped with my daughters cycle crank set.Keep up the good work guys !

Well supplied store with many North American built bicycles and not just the Asian giants. Very informed and friendly staff. I purchased a bike there last year which entitled me to free basic tune ups and refitting through the end of this year. Plus a discount on all accessories through the year.

Very helpful and no pressure. I was just getting information on possibly renting a bike for several days or weeks while I am visiting in Redmond and was encouraged to try a rental bike out in the parking lot. It was great.

Once I rented a mountain bike from them, and the experience was great -- I will definitely go back! Although I do all my own bike maintenance, Ive bought many small parts from them, and they are always humble, helpful and friendly. Once I couldnt get a square-taper bottom bracket off myself, so I brought it in, prepared to pay $25 or so to have them do it. A mechanic tossed it on the bike stand, hunted around for a special tool to hold the wrench onto the BB, and loosened it for me. No charge. These guys are awesome! Support them!

Great group at Element that knows their business and works hard to help the customer! I highly recommend.

I have rented three times from Element Cycles. Great experience each time. Knowledgeable team and efficient service. Youll like them!

Excellent service, fast and high quality. Very good to do business with them!

Two weeks ago, my girlfriend and I stopped at Element Cycles to test-ride a few bikes, after doing some extensive testing and research at other bike shops. Our goal was to find the perfect pair of bikes for an upcoming bikepacking tour across the US.Nick Fisher, the manager at Element, quickly introduced himself and helped us narrow our selection by providing clear, detailed, and precise answers to every question we threw his way.The entire process was smooth, professional, and fun. We found exactly what we were looking for, in a pair of Norco Search XR gravel bikes.

Highly recommended. A dear friend rented me a beautiful carbon-frame road bike for an afternoon ride together as a birthday present. The fee for a single day was reasonable and it covered the bike for well over 24 hours, so we actually went riding on two consecutive days. Special thanks to Eshawn for his expert help in diagnosing a problem with one of the shifters on my friends bike - and for his general coolness, as well :)

We bought a bike from them in December, the sales person said that well get a 10% off if we buy a second bike. Went there today to get a new bike and they said the bike we liked is already 15% off and they cannot give additional discount. They were very good and knowledgeable but not helpful and they dont keep their own words.

My wife and I are looking into getting road bikes for the first time. We thought we had our bikes picked out from another shop, until we went to this local shop. First, I spoke to the lead bike fitter, Greg, for thirty minutes on the phone. He patiently answered every single question I had, even those I asked twice.Today, my wife and I worked with Lorraine as she fit us on three different bikes, answered our questions on the differences, and was beyond informative. Needless to say, when we are able to pull the trigger on these purchases, we will be going to Element to work with Lorraine and Greg. Thank you both!

Element Cycles is the best when it comes to great customer care! Lorraine and Nick definitely know there stuff. My family loves our bikes

Just bought a Cervelo from Tyler at Element.It was a really nice experience from the get go. He was right on it helping me try out a couple bikes. All the staff are real chill and eager to help. They even fit me in a couple days later during a really busy time to swap a drivetrain part. Just wished I lived closer, great shop. Thanks again guys.

Great selection of bicycles for purchase and rental. Staff is very well educated on their products.

Had my old 1980s mountain bike tuned and it was perfect for my ride. Also, it was done 3 days ahead of schedule.

So friendly and helpful

Great Service. I came in upset and left thinking I wouldnt buy a bike anywhere else. I bought a bike for my 8 year old a few months back. One of the things that sold me on the bike in the first place was that they had a one year service guarantee so if the bike broke, we could bring it in and they would fix it. We dont know much about mountain bikes so we picked one that was a little cheaper since he is bound to outgrow it in a year or two. We live right by Duthie Hill Park so we have been there a half a dozen times with the bike. We started noticing that the brakes werent working right and the chain on the bike kept falling off. After going to Stevens Pass to go downhill mountain biking, I came to realize that the bike we bought was not going to work. I brought the bike into the shop upset that it was giving us problems and the lady that greeted us at the door was very quick to calm me down and offered a solution that went above and beyond what i was expecting! She explained to me that the bike we bought wasnt meant for the things that we were using it for. So after months of use on the bike we bought, they allowed us a full refund in exchange for a bike that was meant for the things that we use it for. My 8 year old was SO excited about the new bike and I was SO excited in the way they handled the situation. It is refreshing to see a company that stands behind the products they sell. I have already told this story to 3 other people and the reaction is the same.. they all cant believe that this type of service still exists. Keep up the good work Element Cycles!!

Great visit - the mechanic that helped me found a perfect solution for the gearing for my track bike, and now im ready to roll!

My bike rental experience was wonderful! Highly recommend this business.

Brought in a bike for service and they were very clear about cost and what is included. There wasnt a lot of room to wait with my bike in the service line and there ended up being confusion around which bike was mine and whether Id been helped yet.

Element is okay. Their sales staff is a bit pushy for my tastes. Calling my bike a disaster for having old components isnt going to really make me want to buy a new bike. If you like owning the latest and greatest, Element might be your place. If you want to keep an older ride rolling, maybe a different place.Plenty of choices in Redmond, and I think some places might have a bit more love for outdated bikes.

I bought a couple special order items on the phone, which could have been a hassle but Ty and the rest of the crew were very helpful and professional. Thanks!!

Great shop. Usually have what I need for my “fancy” bikes and they like my dog too.

Great staff, great service, close to the trail. Staff was very quick to help, prices were good, and even though I ride a recumbent, they were great to deal with. Will totally be visiting them again!

Knowledgeable and fun staff. Its clear they love bikes and are passionate about riding.

Old Review:I love the store! It has a lot of pro bikes! The guys knows about cycling and they really like talking to them/!New Review:Im editing my review because things have changed since last time I bought here.I have been a long term customer. I bought 3 bikes ( about 15,000USD in just bikes! + services + gear + etc ) For some might not seam a lot but I really work hard to keep up with this lovely hobby.I will update this review soon. but I just left my bike for check on my Di2 and I felt that the guy did not have interest on helping me. Yet he was putting lot of excuses...I left the store thinking... I should probably take my bike somewhere else... I just hope my bike does get check with professionals ....

Easy pick up and drop off, bike worked well. They even threw in a seat bag with supplies! High quality bikes for rental.

The back people (e.g. mechanics) were nice and seemed knowledgeable. However, my problem with this place lies with their front counter people. More specifically, the older woman working the front desk today. I went in with my backpack. I felt like she had been eyeing me the whole time that I was there. My suspicion was correct when she finally very loudly said, Did you just put something into your pocket? It was more than what she said, but the tone in which she said it. It was unmistakable that she had already judge me for shoplifting. I was so embarrassed of basically being asked if I had just stolen something in front of everyone like that that I just couldnt enjoy the store. I preceded to empty both of my pockets for her just to show her that I hadnt stolen anything of theirs. She never apologized for her asking, just stated, I thought you had put something in your pocket. If they want to make it a policy for all clients to leave their backpacks at the front counter while shopping, Im all for that. Just dont stereotype back pack carriers as a shoplifters.

Brian helped me from beginning to end. He was great and friendly. It was my first time working with Element. I will be back.

This place is great! Lorraine, Mike, and the rest of the crew are fantastic. Great selection of top quality bikes, really knowledgeable team of avid cyclists and super nice. If you are looking to purchase a bike in Redmond, this is the place to go.