Awesome staff!! Stopped by to check out the bikes and ended up spending 2 hours talking bikes! Theyre super knowledgeable and are so willing to help you find the perfect bike for you. Highly recommend stopping by and checking them out!

A great shop for sales & service! Always get great service as you walk in the door and never trying to sell me anything I dont need. I have visited 2 Trek bike stores and both were awesome and this one is in my backyard which is a bonus!

Trek Redmond is an amazing bike shop with super helpful and accommodating staff. I ended up buying a Trek because the staff were so great and I knew they would take care of me and my bike. Super important to buy from a shop you can trust…and Trek Redmond is my clear choice hands down.

Always welcoming and helpful team, and super informative!

Just got my first road bike (not from here) and went in to get a helmet and all the accessories. One of the folks at the store went isle by isle with me, got me fitted with a helmet, showed me everything I need, and even showed how to install a few things and how to use some accessories along the way. Even got a free inner tube with the repair kit. Really nice and helpful people all around. Will definitely be back for things as they come up and future service, and will pick up my next bike here too - definitely sold on this Trek experience.

Exceptionally adept and helpful employees, amazing service/atmosphere. Chris Sharp brings a level of customer support that goes above and beyond all expectations.

Great bikes, friendly, knowledgeable salespeople. Knocked one star off because........ They do not answer the phone. Ever.

Always a pleasure to go to Trek. Staff is friendly, knowledgeable and helpful. Work is always done really well.

Excellent bike shop. I drove 2 hours from Blaine, WA at the U.S. / Canadian border to Redmond, WA. Everyone that works there is friendly, helpful and really knows a lot about bikes. The staff is very professional and courtesy. They agree on Tuesday to hold the (2) bikes I wanted until Saturday when I could drive down. They easily could have sold those bikes to someone else, but they honored my phone call and held them for me. They had both bikes built and waiting for me with my name on them. The salesman even called me Saturday morning to let me know they were ready. Its very difficult to find a Verve right now, let alone two in the same size. The mechanic that did the final on our bikes even showed my wife and I the proper way to clean and lube the chain. I drove for the bikes, but the service was 5 STARS. I highly recommend this shop.

Pathetic and humiliating experience. Stood there for about half an hour and no staff bothered to help. Many of the bikes had sale receipts attached. I was not sure if I was supposed to get them out to try or not. Some help could have been better! Staff seemed to get busy with customers who actually came after me. Totally dissatisfied.

Great people, great service! Would recommend this shop to everyone!

The staff at the Redmond location are always terrific! Theres a reason that they have been there for so long. Great shop! Great service! Great inventory!

Went in to get my brakes checked, among other things. The team, both in sales and bike service, went above and beyond to look at my e-cycle without any upcharges. While also informing me how to better maintain my bike, how to use and upgrade it proper, and even what trails in the local area to try out.Theres not really any real way I can express my gratitude, so Ill just say my thanks, because these folk deserve it.Special shout out to Chris, too. Thanks yall.

Friendly, knowledgable and helpful staff, as well as a great collection of Trek bikes and accessories. Ive become a regular and recently sprung for my first road bike. They let me demo several bikes and patiently answered all my questions, helping me find just the right bike for my needs. Ive also used them for service/repairs and theyve always done a nice job and finished the work on schedule or ahead of time. Great shop.

Extremely poor management who lied about when the order would arrive, and inspite of calling them several times to follow up and sending emails, they hardly responded or picked up. The payment of the bike has been made. They finally picked up after 10 days of the initial ETA they gave when purchasing the bike only to inform me that they dont know when it will arrive and that their management is messed up with manager on vacation. Very poor customer service. I need my money back, and they wouldnt even do that without being in person which they never mentioned would be required to cancel when I ordered the bike. Would not recommend buying from here. Worth buying from REI, and other better local shops than from these guys.

The repair work was done promptly and for the agreed upon price. The team went the extra mile to make sure I was happy.

I had a tire emergency in the middle of a ride, the shop foreman Chris came out before they had opened and fixed the tire perfectly and got me back on the road. Outstanding service, highly recommend them.

Great experience with this shop today. Have been going to a local shop farther away for some time, but based on the level of service and engagement, will be happy to keep my business closer to home.

Love trek! All 3 local stores have been great!

Great customer service, knowledgeable and friendly helpful service

Clay was the best guys to buy a bike with!

I bought a bike used online and took it in to have it checked out because it was an older bike and thought it would need some repair. The staff was incredibly helpful - I hadn’t ridden a bike in years, and they helped me get up to speed with all the questions I had about bikes, gear, etc. They made it fun, fixed the bike I brought in (needed tires and a new chain), and adjusted the seat for a more comfortable ride. Now I’m excited to get out and ride with confidence!*Note, the bike I brought in wasn’t even a Trek, but you wouldn’t know it from the enthusiasm the staff showed in helping me out. I highly recommend this store and its team of experts!

5 Star Service!!!! I brought my bike in after being in a dusty parking garage for at least 4 years and they explained the tires get indented because of being out of air for that long. I asked how much air is and they laughed and said well, air is free. Hahaha!! So he took it in for 10 minutes or so and removed a broken reflector for me and put air in the tires. I rode it in the parking lot and its good as new! Someone next to me at the service entrance also complimented my bike and they seemed like frequent shoppers and were very nice! I bought the bike at the now closed Performance Bike, so I was nervous finding a new bike shop. Greggs cycle would have been closer for me, but was not taking service orders at the moment. Trek has a new customer!

Very fast service (esp. for a Saturday!) from very, very knowledgable and friendly people.

Not only is this place one of the most dangerous candy stores in town, it’s also run by a bunch of honest people who love biking more than anything.I have bought multiple bikes from the Trek Redmond store and every single time I have been there, I was treated like my time and questions were important and they answered them clearly and directly. They take care of service efficiently to get you back on the trail/road ASAP.If you are in the market for a new bike, please do yourself a favor and at least call the trek store in Redmond. They will answer all of your questions and get you on a perfect ride as soon as they can!!

This store is awesome for all your biking needs. Shout out to Scott @ the Trek Redmond store who always goes above and beyond to provide his best service! Highly recommend this store because of great service, location and attention to safety.

If there is one thing that is special about this store, it is their Exceptional Customer Service. More than any other local bike shop in the Seattle area. Especially so when compared with other bike shops in Redmond. I visited this Trek store more than 10 times in the last year for various reasons- to enquire about purchasing the bike, to get various bikes fixed etc. Each and every one of those times, i came back satisfied. My questions were answered, concerns were listened to & issues fixed - All in a very respectful & friendly way. The technical staff are truly exceptional and can fix any problem in your bike. My Domane had a seat post slippage and I was very concerned if they will cover the warranty as it is expensive. To my surprise, they really took care of the problem - replaced the seat post without charging me a dime. Highly recommend.

Our first time to the store today. In our current new-normal of the pandemic, the Redmond location is not requiring appointments for in-store shopping, but to control the number of people in the store, they have the front doors cordoned off with line markers, and store staff greet you outside and escort you in once they have room to bring you into the building.The store is clean, has a great layout, a nice selection of bikes and accessories, and the ability to do custom orders as needed. Our salesperson today was very knowledgeable of the Trek line, in addition to being very courteous and professional. Overall, a great in-person experience of the Trek brand, and a great first experience in the store.

The only place Ill trust with my bike(s). Deep care and professionalism shown every time!

Best service with reasonable price.

Went there to buy a bike rack on a Sunday. The guy working there asked me to pay for bike rack right away but promised that he would get it from storage on Monday and give me a call before noon and would also take care of fixing it the same day. The call never came, I left a voice mail, no response. Sent an email, still no response. Finally took the bike there, and the response was we need 3 days to fix it and it will cost $37. Service guy just seems irritated. Maybe they are selective in treatment of their customers. Maybe they are too busy and and bikes are in high demand, so they can afford to be arrogant and still customers will come. Anyway, this is a place to stay away from.

Andrew did a great job keeping me posted on a complex project and was able to complete the work despite challenges with a non-standard frame. Id highly recommend him!

Hands down, the best customer service you can get. Jim and his team rock!Highly recommended.

The employee who greeted me was nice, but I wasted time after reading the false advertising on the door that states “Service on all makes and models”. I was told they can’t replace a Rad Power Bike tire. At least they referred me to Element for anyone interested... Edit: Element won’t replace the Rad tire either. P.S. I changed it myself 💪🏻 Ride Rad!

Chris was amazing at explaining the process of how they would build my bike that I ordered online to assemble it with care, and make it as safe to ride as possible.All in all a very welcoming place that I will shop at again and again.

Great customer service! I recently bought a new Emonda and absolutely love it! I highly recommend Trek Bicycle Redmond.Ive been buying Trek since I started cycling and racing in 2014. I came into the Redmond store with my husband to buy a new bike for my 50th birthday. Due to low inventory, there wasnt much in my size. However, David went above and beyond. A Project One bike (Madone) that had just come in. We wanted to see it, so he drove to their offsite warehouse to bring it back so we could take a peek. It was in the box and needed to be assembled. We put a deposit on it, and came back to pick up about 10 days later. When I arrived to pick it up, there was another Project One bike (Emonda) that had just been put on display. David set me to test ride both. I decided on the Emonda, which I absolutely love! David and the others Trek team members were incredibly helpful and friendly throughout the entire process. So yes, I enthusiastically recommend Trek Bicycle Redmond... and will be back for a Checkpoint when I start gravel racing. :) --Gigi

Well informed and very personable staff, we were getting junky bar bikes fixed up and there was no snobbishness…just joy and celebration and even recommendations of bars to visit on our bikes!

I purchased two Roscoe 7s here in the fall, since this purchase I have had some minor issues with both my derailleur and cassette. These issues were all manufacturer based and were handled beautifully by the shop. Chris Sharp provided the best customer service I have ever received. He educated me on the ins & outs of the bike and reassured me continuously that he would get to the bottom of the issue. Thanks to Chris, my bike is riding like its brand new. I would recommend Chris and Trek @ Redmond to anyone, especially those who are new to biking. They will forever receive my business!

Very helpful on the tuneups. Examined it before and went over it with me, and did a good job in a couple of days.

They know the products well and took care of getting our 15 year old Trek back in good shape, adding new fenders, brake pads and gear shifters. They helped my daughter choose and test a new bike seat and adjust the handlebar fit to be comfortable for her riding position. Im glad we chose this store to help us so she can enjoy riding it to school year round.

I worked with the manager, Jim, and another team member and they both could not have been nicer. I will absolutely go back when my little girls need bikes! The store space is super cool too. Its in an old building and I love when they repurpose charming old buildings with character!

Great service, got what I needed quickly. Theyve got a good selection of e-bikes for when I get old enough.

Great quality bikes and friendly and helpful staff.

It was great place to shop and they are very friendly, understanding and easy to work with.

Great store and service team! The best

They had the part I needed. Good people.

Everyone was extremely helpful, friendly and knowledgeable. Jake was who helped me with my purchase and he went above and beyond to help me get the perfect bike!!!

Mark and Scott were super friendly and helpful. My wife and I stopped by to buy an air pump. They inflated and checked my tires in the store and gave great advice about the type of air pump that would work best for our needs. Great customer service!

Awesome bikes better service!

Friendly, smart people selling a great product. We keep coming back to get our mountain bikes.

Many thanks to Clay for walking me through my first bike purchase! I had only an idea what I wanted to use the bike for and a price range. He helped me get sized and then guided me to a model that fit well and had the exact kind of use cases I wanted. All in all, great service and the pricing was good compared to other shops in the area.

I recommend this shop to any of my athletes and friends ..great service, knowledgeable mechanics, they were able to work on my Etap wireless shifting issues which requires highly skillful technical knowledge.Thank you

Staff is very helpful and has easily answered most if not all my questions about my recent bike purchase ... service did a tweak and they shared info on my questions when the shifters acted up when i needed to stop by ... Cannot go wrong with this place if you are in the market for a new bike ... just be ready for a wait on some models due to increased demand

Responsive and prompt service! Super helpful staff - always happy to lend a hand or answer a few questions for new or experienced riders. Weve purchased FOUR Trek Bicycles as our daughter has grown over the last six years. Weve also purchased another TWO for both Mom & Dad. I highly recommend the Redmond Trek Bicycle team to help educate you on the latest trends, service your bike, or get you started on a long-term partnership with a quality product.

They had the most amazing customer service, and my bike runs like a dream now!

The team at Trek in Redmond have been so helpful and kind. We were struggling to find a bike for our son as 16” bikes have been impossible to get during the pandemic.They called me as soon as they had a delivery and when I went to collect the new bike (which is amazing!) they answered all of my questions and told me to come back should there be any issues or whatsoever.Definitely recommend this shop if you are looking for quality and great service!

I took my bicycle here for a tune up (level 2) and was very happy with the service and results. They took the care to explain to me what they did along with a document detailing all of the components on my bicycle and their status. There was a minor issue with the rear derailleur but they took care of it within a few days at no extra charge.

Scott my contact person in the store is one of the best in the business. Very nice guy so knowledgeable in bike stuffs even ask me to join in their rides.

Such a great service! Can do attitude, fast and welcoming. Well done!

The best bike shop in town indeed! I was extremely delighted by the customer service. Special shout out to Jason for going the extra mile and making sure the bike and us were taken care of. No matter the brand, bring your bike to this store without a doubt.

I have test ridden and evaluated a lot of different brands and models of bikes before choosing the Trek Checkpoint. Theres lots of quality, suitable bikes in the marketplace to choose from, but for me the fit, range of uses, components and attachment options offered in that price range led to my decision to purchase the Checkpoint ALR5. At higher price points I was giving serious considerations to choosing an e-bike option instead.The staff, in particular Jake, were very knowledgeable and patient in helping me understand the characteristics of these bikes and not just pushing for a sale. I felt that Jake was truly most interested in helping me select a bike that would best suit my needs and that I would love to ride. I appreciate the professional guidance. From here forward its all on me to get on it and ride! Cheers and many happy rides!

The best bike shop in town! Trek completed some maintenance work on my Trek bike a few months ago and now after heavy riding my back brakes were mushy. I took it down and Chris their service manager took the 15 minutes to adjust the brakes on the spot and showed me how to do it myself. Truly excellent service. Chris and his team are great folks worthy of your business.

This bike store has the best customer service in the game. They’re honest and own up to any mistakes on their part and make up for it. I would recommend this shop to everyone. Thank you to the employees in the store for doing a great job.

Great place to get your bike serviced! Friendly service

I stopped by this place to check my bike tire. Everybody was so friendly and helpful. My tire needed a new inner tube after it was replaced I realized I had forgotten my wallet at home which is only 10 mnts away. The person who repared my tire insisted that it is not worth it for me to go and come back he said after all its Christmas. I will definitely come back to this store for my biking needs and I strongly recommend this place. It is hard to find such friendly and professional people these days.Merry Christmas & Happy New Year to all Trek Bicycle staff

I just had the best customer service here! I highly recommend them.

Great service & friendly staff that truly help you.

Staff is friendly and knowledgeable. They spend time to ensure a good fit for the bike. Awesome selection of bikes. A bit on the expensive side but worth the extra service and quality.

The most I credible customer service! Curtis and Jake were top notch. They made sure my new bike was a perfect fit more me, and that I had everything I needed to be happy with my new bike. I will definitely be back to purchase our son’s bike. Highly recommend!

Made an appointment to replace flat tire with specific tire size with inner tube. When I actually showed up at the appointment time at the store, a person (technician/owner) took my bike but immediately came back and said no inner tube. He tried to sell the tire without inner tube. I asked how one person can confirm there is an inventory when there isnt, wasting time at both parties. He replied, we are busy now so I need to go back and work. No apology whatsoever. This store may have good service when things are calm but the customer service is worst when they are actually busy. Also, no apology means that there is no business moral in this store.To Owner: First of all, thank you for the response. But it isnt true that your shop offered me to patch the flattened tire free. No one mentioned it. Whether the patch can be applied to free or not, I think ultimately it is matter of service attitude. The technician/owner showed very callous attitude. Under such situation, I wouldnt get a service even if it is offered free. If the person *politely* apologized, I am quite certain that the outcome of this post would have been vastly different. Since then I dont go to your shop and strongly discourage my neighbors and co-workers to do the same.

This is an amazing bike shop! Friendly and knowledgeable sales staff and a repair shop that goes above and beyond!

I just bought a new bike online but it had a clicking noise from the derailleur. Took the bike to a local bike shop and was told that the bike needed a new derailleur but they couldnt fix it for another 2 weeks due to their busy schedule.This morning, I called Trek and they asked me to take the bike in for an assessment. I took it in and one of the staff looked at it, adjusted the derailleur arm (not sure what to call it), adjusted the cable tension to make sure the gears engage correctly, ... and all of that for free. I call that an awesome service! Guess where Im going to take my bike from now on.Thank you Trek. You guys are awesome!

U either get a review when I have a bad experience or an outstanding experience. I have been to two other Trek stores and I did not have the experience or treatment I got here. Mark and Jake both took their time to help size me and answered all of my questions. They were honest and did not push me one way or the other. Even though they didnt have the right size bike for me in their store they took the time to look around at their other stores. I have 3 other Trek stores closer to my house and I am willing to drive 40 minutes to this one in Redmond because these guys are outstanding! Thank u Mark and Jake.

We were looking for new bicycles and the store employees made easy to test ride, learn, and ultimately purchase the bikes. The entire process was straightforward and everyone we spoke with was friendly and knowledgeable.

Absolutely top notch service and friendly staff. They always go above and beyond for the customer. My favorite bike store!

Guys were friendly and even gave me a discount on my lights that I bought with my bike when I asked if they had any military discount. He initially told me they didnt have a military discount but would help me out. Thats outstanding in my book.

The bike buying experience was easy as the staff is very knowledgeable. The service staff is also very quick and efficient. Overall great store and great customer service!

Best service and selection. World class products and people. Truly a complete game changing experience. Way to go team Trek.

They did such a great job of having our parts available prior to our service appointment. They also were meticulous in the service, fixing only what was needed and going through the entire bike.

8/7/2020 Update. I have had many interactions with this store. Purchasing bicycles and taking in Trek bicycles that I purchased elsewhere for repair. You get the service you pay for here. Impressed with the level of quality and professionalism that I have consistently experienced EVERY time I have done business with this team.

My sweetie & I visited this central-Redmond shop for some needed bike gear. The staff & protocols were Covid-Safe, informative, helpful & friendly.

Fantastic customer service at Trek Bicycle Redmond! They set my bike up tubeless, the day I bought the bike, and were very friendly.

Chris the service manager will take excellent care of you and your bike. Have had nothing but great experiences here!

The guys that helped me at the shop were over the top helpful. Great customer service and very knowledgeable!

Being apart of the bike industry gives me a unique perspective to see how other shops operate. And I can tell anyone reading this review that Trek Redmond embodies everything the bike industry needs more of. Friendly and helpful attitude from sales and service alike. And solid advice anyone would find useful. These folks work hard, and it shows when you hit the trails.

Staff were quite helpful and nice in helping me set up my new Allant +7 lowstep to be more comfortable by upgrading to a taller stem and a suspension seatpost. Love my bike. Way to go guys!

I always have an amazing experience here. The people working for Trek really know their stuff and always go above and beyond for their customers.

Jake provided outstanding service. He is knowledgeable, listened to me and easy to work with.

They provide awesome service. Jim is amazing and he went above and beyond to fix my bike. Thank you so much!

Im new to the cycling world so after visiting several shops trying to figure it out on my own it was a relief to get some really helpful insight from the guys at Trek. Jake was the man and helped me through the whole process. He heard me out, asked the right questions, laid out several options and helped me pick out a killer bike.I was a little skeptical going into a corporate branded bike shop vs a local shop for fear of being pressured into their world (just the way it is sometimes) But I didnt feel sold at all, he even helped me save money by being straight up about what I needed to get started and cut out the noise and marketing jargon.I got my bike this week, the Trek team set it up and made sure I was 100% happy before leaving the store. I know the cycling community is tight and they look after one another. I look forward to coming back to Trek!

I get the help I needed right away with my bike. The staff are friendly and not putting down people who are new to biking.

Incredible experience - the team called me days prior to online scheduled appointment, made sure the bikes I was looking for were available for test-drive, adjusted chosen one to my height, gave all required info and advises, and even helped to fit it in the car. Besides - all of this during crazy times with Covid-19. Thanks so much Guys - you are Rock stars!

Great knowledgeable team and service. Serviced my mountain bike here and bought our daughter her first bike!

Dropped into the shop for the first time yesterday to buy some math tires. With the current COVID-19 precautions they aren’t able to have more than a customer or two in their store at a time but they worked hard to bring products to me and find me exactly what I was looking for. I really enjoyed my time their and can’t wait to browse when restrictions are lifted!

I had a tune up and some replacements done on an old Trek Fuel 90 bike. They did a good job and the Bike feels brand new now. Customer service was good and they contacted me and kept me in the loop.

Got an issue with your bike.. This is the place to Stop !!!

Bald guy Jake was super knowledgeable and helped get an awesome e bike. Thanks Jake 😁

I set out to find an Emonda SL7 in a size 56 during this pandemic and found 2 in the entire greater Seattle area. One was at the Trek in southcenter, but someone had crashed it during a test ride.. so that one was out. The other was in Redmond. The customer service at this location was fantastic. As someone who has worked in 4 different shops over a span of 10 years I really appreciated that all of the sales guys I talked to just enjoyed talking about cool bikes. They gave me the opportunity to go on a lengthy test ride, and were more than willing to install my seat and pedals from the old bike, and make little tweaks that as a shop guy I wanted. Highly recommend the service.

Friendly staff and knowledgeable. You can tell the staff have a real passion for all forms of biking and it shows.

Dont know where to start. The dudes at the Redmond trek shop are legit. Jake and Jim have outstanding consumer service and knowledge. Came in with little knowledge of what I wanted. These guys were very informative without being pushy or acting like salesmen. Decided on a bike that had to come from the warehouse so they hooked me up with a demo until my bike got in. Couldnt make it to the shop till after closing so they stayed late for me to come pick it up and get me set up. Couldnt be more stoked on their product or costumer service. 10/10 recommend.