I went in a few days ago and purchased 2 iPhone 12’s.The sales representative flat out LIED to me. He told me that my iPhone chargers I had for my previous phone would NOT work on the new phones I was purchasing. When I questioned him he brought out two new chargers and explained that the iPhone 12 would only work with these new chargers at $19.99 a piece.This was a flat out LIE with the intention being to up his purchase. I got home and tried our new phones on our old chargers and it worked just fine. I spent $40 for nothing.What a shady thing to do. I’ve had bad experiences in Verizon stores before and I thought this one might be different. Take your business elsewhere.

Jurstin is the best employe in our store!He knows his job very very great! He is the one who knows what i need!I respect him! In reno justin is the best in the verizon store to see!Justin, keep up the great job!

Its a waste of time to go this store. Very long waiting time. If you are getting more customers hire more people to manage.Even if thats not possible atleast give realistic waiting times, atleast I can do something else.I saw reviews on this from few months back with same story and no one took action.

I’ve been to this store numerous time over the years and they’ve always been consistent. There is always a long wait, they will not be able to troubleshoot your phone issues (unless it’s very simple settings type thing), they will try to sell you a new phone every time, they will ask you to make other appointments and wait even after you buy a new phone, and (I have learned) if you want you phone fixed call your phone manufacturer. In short, in my multiple trips there, they will waste your time without any hesitation and generally can’t help you with anything other than a new phone that requires additional fees and expanded plans. In my experience, they aren’t “rude”, just completely incompetent.

Wow. Colossal waste of my time… for two days straight. I will NEVER return to this poorly managed “store”. I bet I’ll get better service at the kiosk at Costco.

The store was very busy and the wait time was over an hour. But the staff was friendly and proficient.

My customer service rep was great. Ryan had my problem fixed no time.

Wanted to payoff phones that werent being used. They would not help me (Nobody)!!!

Bad customer service. These guys lie about promotions. Told me that the damaged trade in is only for new lines which is not true.

So I came to the mall right at close for this location at 9 p.m, I thought(to take care of billing issues I forgot to take care that day). On the Saturday before Christmas.Just as I was looking for this location at #meadowoodmall in #Reno #Nevada, I found it was closed(for lunch temporarily) after losing my way through the mall trying to locate the location. What amazed me was, that I had the agent who ran that location by herself that hour was on her own time/break-time come and let me know (as I asked another vendor for the store location right across from the store I didnt see) and she happened to be near me (behind my right as I didnt see she was behind me) she politely (a bit out of breath (Ill explain why later)) said that she would be back shortly and that store wasnt closed at this time of night due to the holiday.So after I finally found the location and getting Christmas shopping done. I had the wonderful Tiara assist me in making some changes to my bill and aided me in a friendly and kind manner. As we were wrapping up, I was told this. That little did I know (when I first entered the mall asking vendors for the Verizon stores location she(Tiara) overheard my question and tried to catch up with me(on her own lunch/break time) by the food court. In trying to find me after I had walked past a couple of vendors to find the store and I guess she lost me. Good News, thankfully she didnt so when I finally found the store (her(Tiaras) very, VERY, time consuming hunt in trying to locate me came to an good ending) as she caught up with me. As a result I was deeply touched by that, as throughout the week Ive had some really bad customer service experiences. For once this week, I guess I can safely say I had a pretty good one that really showed me that there are people that still care. Even people who will go out of their way to help people, even if its really inconvenient to themselves. Tiara thank you and Merry Christmas and Happy Holidays!!!! #christmascheer #goldenrule #goingoutofyourway #merrychristmas #reno #happyholidays

The guy who served me was very helpful and friendly. My complaints start with too many flu restrictions, and not enough inventory for my galaxy s20. They wouldnt put a screen protector on, and they only had 1 choice. They only had 2 cases for my phone as well. Bummer experience. Also, looks like they are trying to replace the employees, seeing how the kiosk payment works.

Excellent service. Absolute rock star manager, who obviously is a special stand out human. Also, young woman helping meset up new phone, seamlessly, from start to finish, and made my life easier. Really outstanding people and A 1 customer service.

Thank you, was treated very well, love the corner self load minute station quick in out,

Huge shout for the customer service at this Verizon store. I purchase my phone from Jarrod and he was very helpful. I needed to come back the next day due to something I couldn’t figure out. Jose and the manager fixed my screen, with no extra fee. I really appreciated it,

They told me they didnt have time to help me when I was there 45 min to closing time

The customer service at this store is FABULOUS!! The management there turned my horrible experience at the Victra Verizon location around 100%!! I wish I knew the 2 guys names that helped create such a great experience. Keep up the great work!!Happy holidays!

Waited over an hour and a half on hold for a credit check. Due to their covid rules, two people from the same party cannot be together in the store. So one of us waited in the car, trying to communicate with the other. Two and a half hours and we walked out without phones. Terrible communication from the staff, If we had known this would be a three hour+ ordeal, we would have rescheduled. Had to pee, they told me to try Goodwill or Chili’s. You’d figure if people are spending that amount of money on contracts and it’s taking that much time for Verizon to file a credit check, they’d let me use their restroom. They are constantly trying to squeeze more money out of you. This was an awful waste of my only day off.

Great service! Fixed my problem and did not have a long wait.

I came by to upgrade my iPhone, thinking that it wouldn’t be a hassle. We encountered all kinds of obstacles dealing with the account and some software issues. Through the entire process, Christian remained friendly, enthusiastic, and driven to make the upgrade. Great attitude and very knowledgeable.

They’re fast, friendly and professional. Prices are high but it’s worth it, they have good deals and good internet.

Although my husband wasnt allowed to go in with me ( only one customer at a time). The service was very good and George was able to answer all of my questions.

The lady that helped us in the store was informative patient But the phone that I bought and add a wholeI cannot get to activate so now I have to go to another Verizon store to figure this out tomorrow sure would have been nice to be able to use the phone tonight lady at the store told me it was very easy to set up and she said she gives paperwork how to do it which never was handed to us was supposed to be a step-by-step never got it

10 minute wait to be told they cannot change account details or report stolen devices in store. Been waiting for 20 min on their customer support number...still havent done what I wanted to. At least they have the best coverage in the Sierras...

Thank you very much for his help. He is very enthusiastic and helped me a lot. His name is Daivd.

Why have a store when you have to sit on hold to speak to someone over the phone rather than in person....stupid!!!!

I have been waiting for the repair or replacement of a smart watch, which had to be sent away via mail for repair or replacement. I went to the store to inquire about the status and was met by an employee by the name of Adrian. Adrian lacked interpersonal skills to resolve the problem and ultimately had to have his manager Ivan help him. Had it not been for Ivan, this would have been one star. The rude manner in which Adrian handled the situation is unacceptable as I expected a higher level of professionalism from a representative of Verizon.

Hector went above & beyond.

The worst cell phone service around. Talk to different representatives when you call their customer service line and you will get different answers each time. But today is the reason I wrote this review because I called Verizon for technical support, was on hold for 27 minutes only to have them pick up and hang up. Thats a lot of time to waste waiting for a representative only to have them not even take my phone call. Nothing but problems when you use Verizon.

Fast courteous staff, but then wait outside was cold.

The best I have ever seen the staff really cares thank you Abigail

If I could leave a negative stars I would the guy that was supposed to get my phone working DIDNT I spent over an hour in the store waiting to get my phone going I ended up with a paper wieght. Theres no excuse for it. I should not have to deal without a phone I got 6 doctors alone that need to be able to reach me now they cant at all I hate this store

Verizon on general is not a good service well let me explain been with them over 15 years I rate there phone service 10. But as far as customer service I rate it 2. Bought a new Galaxy 10 7 months ago took it home from minute I took it out of box never worked good bit because of Covid 19 could not go back to store it took me 6 weeks to finally get a new phone when they did send me a new phone it was a reconditioned one so I paid over 900.00 for a reconditioned Galaxy 10 still having major problems with my phone. They need start getting back to customer service in stead of treating people like dont matter.

TODAY ILL GIVE THIS STORE 5 STARS......LAST YEAR NO WAY.....TODAY THEY WERE EXCEPTIONALLY AWESOME SAUCE.

Eri was incredibly compassionate and helpful. When I need assistance again, he will be the one from whom I request help.

Helpful, friendly, fast service, very knowledgeable.

The support staff was wonderful sorting out a technical problem.

The worst experience…sold me the wrong color phone…that took an hour and a half…was more expensive than promised…tried to return the clear case for the blue phone I didn’t get…that took over an hour…I’ll change service providers before I go back to this store..

Verizon by far has the best coverage in Northern Nevada (Hum is kind of a rip off, but that is a story for another day). This store in particular is one of the best in Reno, well staffed, fast and friendly service, convenient location, no real complaints when it comes to purchasing devices and setting up new service. Only thing that would make it 5 star is if they could handle more support requests in store instead of having to refer you to an 800 number.

Caesar at this location was a big help. Thanks Caesar.

Decent welcome. Well informed employees on hand. Limited stock. No older model anything on accessories. Prices are real steep.

Great store. Well worth the drive not to go to the Truckee Verizon. I came in 15 minutes before they closed to get a new phone. I was helped by Russell, who was amazing. Turns out I wasnt on the list of authorized people to sign a contract on my family plan. Russell helped me make a couple calls and get it figured out. He helped me pick a good phone case and screen protectors. He was very knowledgeable and knew the answers to all my questions. He found an offer for me to trade in my old phone for $100. Then he transferred my contacts and everything to my new phone. By the time we were done with everything, the store was long past closing. Russell was helpful and had a great sense of humor until the end.

Excellent customer service, until you have an issue. I have spent an embarrassingly amount of money at this store, never had an issue until now that one (of two) iPhone 11’s that I purchased for Xmas presents started glitching, cannot even make a phone call or open an app (the phone has not been damaged in anyway, perfect condition on the outside). I was told by Verizon customer service and the customer service rep at the store, because it was 5 days out of the exchange policy, the store manager had the authority to even exchange it for a new phone. The phone has only been activated for 25 days. The store manager would not exchange the phone, and I have to wait for a used or refurbished phone to be mailed to me. If you don’t take care of your loyal customers that purchase not only phones, but speakers, accessories, ihome devices, etc, you can’t expect them to come back. In addition, the manager didn’t even come out of the back office to talk with me himself!

Went in to switch numbers over from straight talk, seemed easy enough however it wasn’t! Getting told two different things from the people in the store and version customer service over the phone . And to top it off the guy who helped me, jarrod, wasn’t to pleased that I decide to buy a case for my phone else where ! We know you guys work off commission but please don’t make it so obvious :)

No public restroom. You can’t be a 5-star business if you can’t figure out the bathroom situation. It’s easy, copy apple or any other business that’s figured it out, you’re already attempting copying them with other elements of your customer experience, why not keep clients in your store instead of sending them elsewhere. Pretty obvious to me. Good luck guys! I believe in ya. Willing to increase score after bathroom changes. One thing I should mention as well is that it was a 5 star experience besides that. We were able to upgrade our service for less $$, get a different discount we were eligible for, and add a hotspot line. The sales person was very professional and helpful. Wasnt pushy, was knowledgeable etc..

Even waiting in line, we were there less than 40 minutes to upgrade two phones. I think they should keep their streamlined procedures even after the pandemic!

I called this location before making the one hour drive to replace a faulty cellphone I had just received via mail. The employee who (eventually) answered the phone put me on hold to check inventory and make sure they had my phone in stock. The employee confirmed that my phone was in stock and told me it would take 10 minutes to do a warranty swap without any cost to me if I came into the store. Upon arriving at the store after a one hour drive I was told they do not have my phone, will charge me a $35 restocking fee and could not give me any sort of bill credit to compensate the massive inconvenience. The manager said he is sorry but prepaid plans do not come with customer support and there is nothing he can do.In the continuing saga of being a resident in a rural area where there is absolutely no option but patronizing Verizon...I broke the screen on my phone and am trying to get a new one. The website cant help me since my town does not have mail service (they dont ship to PO Boxes) and the customer service number just transfers me in an endless loop between sales and prepaid. So I get to go back to this lovely place. I call the store and John answers, sounding like he either wants to die or already has, and says they are out of the phone I want and the only way they can order it is if I come down to the store (an hour from my home) and pay for it, then return a week later and pick it up. This place and its staff are like a caricature of bad customer service. They couldnt be worse if they tried.

Place charges way to much for very little and sets you up for plans that you dont need and pay through the nose for

Poor customer service from Verizon. Always something with the phone.

Extremely friendly staff, Russell helped us and was very nice and professional. He helped us do everything we needed done. He also informed us on new plans and deals.

New phone who dis?

Very friendly and helpful especially since Im not real tech savvy. Took time to explain my new phone to me. You can even go online and set up an appointment time, which is very convenient.

I can only give that store 1 star, just for the fact that they turned on my phone. I tried to ask questions but was basically informed that because I didnt buy my NEW Samsung 9 from them, that was all the time that they had for me.

I had a problem with my phone and stopped by the Reno Verizon store for assistance. Branden Garcia went over and above to help me resolve my issue. I really appreciate him and I give him 5 stars in customer service. If you need any help I recommend seeing this stellar employee!

Very attentive staff, answered all my questions. They got me in, paired with an associate, sold me a phone, and back out quickly.

The service, when they arent busy, is typically pretty fast. But, the hours are less than desirable. If my service shuts off at midnight, Id like to be able to pay it first thing in the morning and 10am is just too late to get going, in my opinion.Also, it would be nice if they offered a few more options for phones in the prepaid section.

If I could give a zero star review I would. I wanted to return the Apple watch I got and they absolutely would not allow it. Even though customer service said they could. There is nothing wrong with the watch at all its just something Im not going to use. I wasnt looking for any kind of credit on my bill and was willing to pay the restocking fee. But of course Verizon is a scam and all they want to do is over charge their customers. Absolutely ridiculous! Not to mention the stores employees are rude as hell on the phone!

Had an alright experience at this location. Thought I signed up and paid for the 12GB data plan but was only charged for the Medium 4GB plan. Was truly upset because I thought I got a better deal than it was. However, I was able to get the data plan I wanted with an extra 2GB of data when I called the customer service phone number. Im thankful for the service I received over the phone, very professional and genuine. But if youre going to get a phone at this location make sure to limit the chit chat and confirm you are getting the plan that suits your needs.

Hot fire! This store and specifically their employee Aubrey gave me the one of the best customer service experiences I have ever had. Aubrey went above and beyond to help. She stayed late to answer my questions, she called the cell phone division of my company to help me get my work phone and personal phone figured out. I never heard...Oh Im sorry thats just our policy. It was amazing. Go in and ask for Aubrey. She will treat you right I guarantee it.

In less than 3 years, I’ve spent 12312$ with Verizon. I asked RJ sales rep and Richard Solutions manager with a small request to give me a print out of my former device payments. They jerked me around, ended up having to involve several reps, several managers and 2 additional return trips. I closed my business lines with them and they showed me such disrespect. I was still planning on having future personal lines with Verizon, but after today forget it. I do appreciate corporates response to my experience and I appreciated 3 Verizon staff on my final visit that did help me get the information I needed. The solutions manager Ryan and 2 additional reps did their best.

It was busy and had to wait about 15 minutes. Was in and out fast after I was called.

Spoke with Christian about upgrades and pricing. He was very helpful, knowledgeable, and friendly. If Verizon ever starts having reasonable pricing they will get the 5th star.

People make a business in the service industry. Right now, the most fabulous person at this store is Michael. Over the past two years, Ive visited this store a couple of times and gotten regular service. This past month, I made several visits and other contacts trying to get my mother the phone and accessories she wanted, Michael went above and beyond to help us and correct misinformation she was given at another store. Thank you Michael!

I love Samsung. Verizon has samsung. Therefore I like verizon.(This is probably the most pointless review but its a phone and electronics/cell service store.. what else do you want from me?)

We are headed down tomorrow to get the Samsung 10+. We use this store all the time. We have not had a bad experience! Hoping this holds out for tomorrows trip

I forgot my Oakleys one time on the counter, was only talking to the representative helping me. So I left for maybe 15 mins before realizing I forgot them on the counter by there computer, called as soon i did realize, but no one knew anything and when I got there there was a bunch of thumbs up a$$ people working! I asked can they look at the cameras, they say sorry only corporate can access them... I laughed and said fk it, bcuz I knew by the way they where acting that they where covering up for someone... 160 down the drain plus the cost of the phone I had just got...

Limites stock on hand. They couldnt work their tablet. Store was clean and well lit.

My sister and I had a very pleasant and positive experience at this store, which is roomy and quiet, or was at that time. We had excellent assistance from the salesperson Bruce Hancock--kind, intelligent, and very well informed--who maintained a relaxed and professional manner for over 2 hours. In no way did we ever feel manipulated or pressured. We purchased a mini Droid smartphone, and left as very happy campers!

Wait time was reasonable. Associate was knowledgeable and easy to work with.

Staff is always great, thanks George. I try going when least busy. Not easy.

Great service, good info. No pressure. Great product selection.

Visiting cell phone stores is as fun as visiting car dealerships, and Ive had some bad experiences elsewhere in town, but I am giving these guys a five-star review because they exceeded my expectations and did a great job. They did some helpful things some of the other stores were unhelpful about that saved my wife a lot of time, they had the things I needed in stock, and they were not pushy about upsells (they offered, but they werent obnoxious about it).

Cesar was extremely helpful and informative! He helped me choose a new plan that worked for me and saved me $400 at the same time! Been coming to this store for years and will definitely keep coming :)

The nice man fixed my phone instead of hard selling me on a new one. I will go back when I do decide to buy my new phone.

Susie was incredibly helpful. We lost our pay-as-you-go phone and so I stopped in to buy a new one, but since we had only had it for about a year we didnt qualify for a discounted phone. She worked for about 20 minutes to try and find me an inexpensive option instead of the $150 phone. She found me a $50 flip phone which was all I needed. Thank you Susie!

I cant even give this one star if at all possible. The customer service rep that assisted me today was rude and bordered snotty.I own a business and have both of my phones through Verizon but, someone needs to pay attention to the reviews this store gets. Theyre bad reviews for a good reason.I needed help troubleshooting setting up my business email accounts on my cell phone. Every time I go in this store some young, snot nosed, brat treats me like Im just TOO old to even understand how to use a cell phone. I cant stand the attitudes they have! Theyre rude and are not in the least bit helpful! I know how to set up email on my cell phone, there was a problem with the phone itself and he wouldnt even look at it! He just stood there tapping on the computer and wouldnt even look at me. He didnt touch the phone, didnt offer any assistance whatsoever. HUGE waste of my time and as a business owner, that time is pretty precious! Who on this earth is in charge of this store? Do they have ANY adults there at all?Seriously considering moving my account over to AT&T and I dont even like them!I will avoid this store at all cost from now on!

Getting a new phone was easy and went well. Had to wait a got out of there pretty quick.

Best do your own research on plans and products before heading in, that applies to all stores truly.

My husband is unable to get his old Samsung phone back. It worksbetter than the new one he just got. LG I have does not work where we live. I need to return it.

We attempted to switch a total of 5 lines from AT and T to Verizon. My sister attempted to call this store prior to going in physically to gather in the information we needed. The representative was very rude and didnt offer information about the steps to take since she didnt have the account information. We then went in person with all the information. The guy (Brandon?) who helped us was very polite. However, when I asked what options there was for Verizon assisting with buying out my current payment plan with AT and T I was told there was none despite finding opposing advertising. We were there for almost 2 hours. They attempted to switch my sim card and ensured me that the transition would work despite my phone being locked. When it didnt, the male representative offered to cancel the transfer or provide me with a free phone for 2 days until my phone was unlocked. However, when he checked with the supervisor Urma she declined the offer for a low grade phone and instructed me to use an old phone or buy a cheap phone. I attempted 2 old phones and neither worked.

Rep was wonderful. He cleared the problem immediately. I am so grateful to be able to go and get help from Verizon

If you go in, have Celeste help you. I was a mess! She was courteous, calm, and knowledgeable! Loved her!!

I go to this store today my bill but if I am having any trouble on my phone they have all ways help me and fixed it they are great

Check in experience went well, wait time was very reasonable right before the holiday season. The rep that arrived had zero interest in helping us, nor did he answer any questions fully. Apathy would have been a step up.He did not unbox our phones, go over any of the plan features (or removal of my current plan features and discount), or assist my mother picking out accessories.

Branden was such an amazing person to talk to and get help from!!! He was great help on getting a smart watch thank you very much best customer service ever had

The guy that helped me read below informed & understood what I needed & why

Brandon was amazing!! He is a great representative of your company.

Great service and hardly a wait its one of the reasons I switched and will likely stay.

Super service. Spent a lot of time helping switch from worthless Sprint to them using my same phone. Besure your phone is paid off or if leased just turn it back in and pay off lease balance.

I came in here looking for an S pen for my note 9 and they were extremely helpful. Im also and ATT customer (lol!) but they were so helpful until I just might switch.

The service is poor and dishonest. I will never use Verizon. I own 30,000 of stock I will sell.

Denied helping me and treated me so poorly that I was forced to call corporate and they refuted every word the store representatives stated to me. Apologized for the experience and informed me that the store not accepting my claim was a direct violation of Verizon’s customer service policy.

Nice place and employees

Outstanding! Great job George.

Poor customer service and HORRIBLE new layout. Wont be going here any longer, gone downhill.

Went in to have my number transfer from T-mobile to Verizon and preorder the Samsung Note 10 plus and the girl didnt tell anything about the 450 dollars off promotions on the phone for new customer. It didnt feel right because I used to work for verizonwireless long time ago and I know theres always a promotion for people who switching from another carrier. So i went home a do a little surfing on verizon website and found out theres 450 dollars discount toward the phone for new customer. Went back to confront her about the promotion and she told me that she didnt know about the promotion because its new. What a bs, you work there and you dont know about when are the promotions coming out? I talk to verizon representative on the phone before go back there and she told me they been have it for awhile.

Typical verizon store. Good customer service.

Took care of me & my existing smartwatch! Check out Verizons new updated store in Reno....South Virginia St & McCarran Blvd

They have good service in my area.

Hector was very unprofessional, he seemed in a hurry to get us to buy the new iPhones, recurved one of them, he manually pushed activation. When setting phone up for port he did not do correctly. This has been a hassle he rushed us with in answered questions. Seemed very unprofessional he would not speak to my husband undermined all his answers to questions. The store did not feel welcoming

RJ was most helpful with several issue I was having with my new Pixel 3. Thanks