Aaron has been personally working on my vehicles for 8.5 years. Very efficient, knowledgeable and reliable service. I would follow him anywhere. Very capable shop!

The staff is always kind and courteous. Convenient is in my neighborhood. I always bring car here for oil changes great

Good Euro shop. Owner is friendly, knowledgeable and honest. Definitely will take my car to them again.

If you are looking for any European car services, do not hesitate to check this place out!I dropped my fiancées BMW X1 here couple days ago and the service from start to finish was great. Competitive price, fast & reliable service, great communications. They explained everything and breakdown of the charges, love the attention to details and service as well.Didnt notice there was a nail in the left rear on the tire until I took the car to this place, went to two tire shops before and none of them took care of it except filling air inside.I was able to pick up the car within 2 hours, I can confidently say that Ive found a local auto shop that can get the job done!

Very Service Minded. Quick, accurate and pleasant to deal with.

No hassle engagement and quality work done when they said it would be. Good follow up too.

Friendly, great communicators, clean facility, did an excellent job.

I Brought my 2008 Supercharged Range Rover in for an oil change and to service the transmission. I noticed it was hesitating a bit with a very light shimmy when changing gears. Mitch was great at providing advice and letting me know that in his experience a good service would most likely fix my issue and in either case preventative maintenance is always good. When I picked the car up it did have an issue that was not present before, DO NOT LET THIS DETER YOU. Iv worked at a car dealership for 7 years. I can attest that unless the technician working on your car is a literal wizard, that these things happen. What’s important is how the service center handles these instances. Mitch was great, squeezed me in the next day with no appointment. Got the car fixed the same day(shifts better then ever!) and even did a small job for me that I forgot to ask him about on my first visit to make up for my unexpected return visit on the house. The other service writer (Brian?) who I spoke to a couple times over the phone was also very helpful. I’m pretty sure they are the only 2 service consultants that work there. So with either of them you are in good hands! Will definitely be bringing my Rover here from now on.

Took my 2007 z4 m in originally just to get a flex disk replaced. Later found out that I needed to get my driveline reconstructed as well as a new center bearing. Mitch was my advisor and I could not be more satisfied. I can really tell that these guys know what they’re talking about. This has been the only shop I’ve ever taken my bimmer to, hence it being work (driveline reconstruction) that I couldn’t do myself at home in my garage. The professionalism at this place is legit. Will be the only shop I take my bimmer to in the future for important services. Thanks again Mitch!

Nice guys, had to bring it back to finess the fixes, but were done without question and I left a happy customer. Cars are expensive things to maintain they were reasonably priced and quick to get in. Definately will choose South Lake European for my car issues in the future.

These guys are the Sugar Honey Iced Tea! Fast, efficient, and most of all honest. I have had our Mini there twice and trust them implicitly. All vehicle repairs are expensive now. You want to know all of that upfront and and make an informed decision. This place gives you just that.

This was my 1st time going here the staff were very friendly and helpful. I worked with Mitch who is great got me in right away to fix a burned out headlights my bmw. It only took about 15 minutes. Prices were very reasonable compared to BMW. I will back for BMW maintenance.

I’ve serviced both, my BMW & my Mercedes at this shop & they’ve always been a pleasure to work with. Highly recommend.

Mitch was very prompt about getting my car in as well as walking me through my different options. He gave me recommendations of the work he thought was most important to get done. Will definitely be coming back here.

Oil gasket leak repair w/ oil change and coolant leak on a BMW - quote was a bit high ($1900 total after diagnostics and tax), more in line with an actual oil pan replacement cost rather than just the gasket, but service was great so thats ok. They discovered a cracked motor mount while they were in there replacing the gasket, so the extra may have been from adding book hours for that, even though they were already in there (I dont really know how to get to that so I dont know how much extra labor it would have been, just speculating). When they told me though it sounded like they were just adding the cost of the part (~$50), so I still think the overall labor cost quoted may be a bit high.They were able to locate a coolant leak that another shop missed, and it was an easy fix (clamp loose) so they did it for free. The car also was delayed last minute, and I was already swinging by on my way home from the airport so I popped in before they could call to tell me it wasnt ready - not their fault but they paid for my Uber back home since I had to Uber to them, very good customer service. Car was delayed again when the tech accidentally damaged an oil cooler - they replaced it free of charge as well. Mitch answered a ton of questions for me on other things too.Overall, great service, price was higher than I would have liked but Im just glad my car is in working order again after 2 other mechanics were unable to correctly diagnose the issues (complete misdiagnosis, ridiculous really). Plus, theyre very professional so Im willing to give them the benefit of the doubt on pricing. I would recommend to a friend if they are willing to potentially pay a bit extra to have the peace of mind that something is done right and that they will be taken care of.

Personal unique experience with your european motor car. Professional, knowlegable,courteous.

Helpful on the fly. Torqued my main axel bolt for free. Nice people.

A very friendly environment. Always take time to understand your concern and give you the answer. The people here have a very good sense of knowledge . They really concerned with your satisfaction

Worst service I have ever been to.. Brought my car there cuz overheating after short of time after starting. They took it for a diagnostic, almost $300. But after the replacement (which they said so), they called me and tell me theres something wrong with the alternator and the car is still overheating (even they already diagnosed and gave me the final answer), (which over charge voltage) and try to cost me triple of the average price.. I refused, took the car home, check the alternator, it was working at 14.6v which is regular voltage... I just dont know why I have to pay $2000 for... My car still have the same problem...

I appreciate you reaching out...it was the 2006 r350 Rodney was my first name and you worked on the fuel pump and after my engine had clanking in it.

Called for estimate two days in a row no one ever got back to me so I took my car to ScanWest

Fabulous place! I never feel bulldozed, or condescended to, here. The people are kind, helpful, and knowledgeable about my Mini. They also fairly price their services!

These guys are awesome. Great staff, quality work, and reasonable pricing.

Only place I take my car for the work I cannot do myself. Whole family goes here as well.

Very helpful and extremely quick and accurate work done on my coolant leak issues

The team here was very easy to work with and reasonably priced for all the work they did. They kept me informed every step of the way. They took the time to do a quality job and found an issue I had been playing whack-a-mole with for a while when addressing something else, and got it fixed. If you dont want to pay for quality parts and service then dont buy a car that needs it. If you, like me, love your car and want it taken care of by someone you can trust these guys are great.

I like German cars and no matter what car I bring to them, they know what to look for and give me good advice while also giving good value on the work they do. I had a car with a tricky problem the dealership never figured out. They kept the car and worked at it until they finally fixed it. They cant have made any money off me on that visit but they earned my business on all my future work. You can trust them and they cost less than the dealership.

Mitch and team did a great job on my 2008 Audi A6 installation of front and rear brakes. They were a little less expensive than the dealership which saved me some money. I really appreciated that they were able to get the job completed in a timely manner. If you need quality work do not hesitate to call them. Thanks!

Great honest service

Always patient willing to answer any and all questions that I had. Better customer service than the dealership - who has not found any issues with major repairs that Ive had done here. A good mechanic that you can trust is rare and wouldnt hesitate to recommend this shop!

These guys are the best shop for European cars, hands down. Not only are they extremely knowledgeable on any car you bring them, but they take care of you like youre family. I brought in my Z4M for a service and asked to have a small seal replaced on my rear differential to stop a leak they had noticed in a previous inspection. I drove it around town for about a hundred miles to make sure everything was good before taking it out on a road trip out to the Olympics, and thats when the new seal caused my differential to begin coming apart. 200 miles away from the shop. Not only did they help coach me through a few easy checks over the phone when I called them, once I got it into a local shop and confirmed it was the diff they had just worked on they got the car back to Renton, found a new oem local part that could be shipped quickly, and had me back in my car within a week. These guys have got a customer for as long as I have European cars, period.

Wholly inadequate service. We took in a new used vehicle with five items to address, including routine service. They did not perform the routine service items we requested - when we picked it up they told it us checked out fine and didnt need those things, but they should be done soon!! On the upside, they didnt charge us for checking. They misdiagnosed two issues - one was a bad connection (recalled part), the other needed a reset (described in manual) - both issues they told us wed need to replace the whole item, which would be expensive, and why bother. We asked them to do a full brake job, both front and rear, and they only did the front brakes, again telling us first we didnt really need to do the work yet. (looks okay, never mind if its not working!) The also identified and replaced torn CV boot, which is great, but oddly first told us we didnt need to fix it. Why do an easy fix now, when a complete failure could leave you stranded and with a more expensive repair? Basically, this place is a waste of your time. Go to a mechanic who will do the work.

Took my car in to have it diagnosed and they found both my vacuum leaks within an hour. The price quoted was cheaper than any other repair shop I tried. This will definitely be the shop I bring my BMW to from now on. Shout out to Jason and Brian for their excellent service and help.

Great guys. Love to work with them.

They tried selling me more repairs than my jetta needed. Would highly advise anyone get a second opinion from a honest mechanic after going to South Lake, might save you thousands.

Friendly, easy to deal with. Honest, not trying to rob you. Not cheap, but you shouldnt expect it to be.

I have a bmw745li 2003 and I have brought it here for every single repair they have amazing customer service I deal with Mitch he is very helpful very informative and accommodates for everything that I need Ive had quite a few repairs and one instance I had to repair go wrong and it was covered under warranty and they fixed it the next day free of charge other than that my car has been running great for the last 6 months no problems they do provide quality work and a warranty to give you peace of mind I appreciate their business and I will continue to bring all my European Vehicles here

Brian and the crew at South Lake European are outstanding. Fair, competitively priced, and trustworthy service. Their warranty is a testament to the fact that they stand behind the quality of their work. They are always willing to help prioritize repairs based on safety, performance and budget. Highly recommended mechanics.

There is nothing but pure class and professionalism here. Even when they gave me the worst possible news about my car, they gave me the best advice for what would work best for me, not what would put the most money in their pockets.Also, when I was planning on moving out of the area, Brian gave me great advice on what to do with my car when it would do absolutely nothing for their business. It ended up putting 2k in my pocket!When I return to the area, I will absolutely return to this business, even though I plan on buying a non-European car.I have nothing but positive things to say.

They forgot to put my coolant cap back on after servicing my Benz. I didnt figure it out until my car started making weird sounds and my heater stopped working. Had to replace the cap out of my own pocket which cost me $50. I will give them another chance because they were nice and helpful otherwise. Hope that things turn out better next time.

Outstanding service. They are knowledgeable, reliable, prompt and reasonably priced -- a far better value than going to the dealer. They know German-made automobiles inside and out.

These guys are good. Competitive pricing. Friendly. Passionate about what they do. Ive always had good experiences with them.

Trustworthy, fast, friendly and classy ! You will love their expertise for all your foreign car needs ! My Audi runs so good now !

I have been coming to this place for may be 5-6 years . I want to start saying no one requested me to this review . I have driven a mercedes benz for over 17 years . I learnt about south lake European after constantly spending money at the dealership. I felt i couldn’t trust any the mechanic . I kept taking my previous Benz to Bellevue mercedes and they literally would charge me $1600 and my car will break down two months down the line . Miles were like 65,000 i decided to try south lake European . I literally have spent $$ that is so reasonable . I know Brian the service manager when i went to buy another benz i called him to ask for advice . Brian has simply been amazing, for years they change bulbs never charge me any money . If you look for quality and fair prices come here . Sam is the person i dealt wirth today .

***PEACE OF MIND*** The guys at southlake are great, the service advisors really know what they are talking about and explain problems really well and how to take care of them and what to expect through the entire process. I have taken my e39 touring here and my wife’s E60. They have always been prompt and professional. With dropping my wife’s e60 off here, I know that I don’t have to worry about it. And that gives me peace of mind.

Awesome service! Mitch is knowledgeable and very helpful.

Derek and his staff have been servicing our Mercedes for the past four years. They are experts in their trade and trustworthy people that look out for the common man. I could go on and on but youd think we were family! Take your car here and youll never regret it.

The people at Southlake European are professional and trustworthy experts. I will continue to bring my mechanical problems to them.I brought in my BMW with some shifting issues which revealed a series of electrical issues. Throughout the process of pinpointing and resolving these issues Brian was always upfront and honest with what he found and what the expected costs would be. He was knowledgeable, approachable and could always answer my questions.They were quick to get me in and always called me same day with news. When it was all said and done Brian gave me a great deal and only charged me for the labor costs originally estimated. I gave them a headache of a car to fix, but somehow they managed to keep the experience as smooth and painless as possible.

Took my car in due to vibration in the steering wheel had it back within 3 hours along with a full diagnosis. Fair price great service.. thanks

Ive been taking my X5 to South Lake European since they opened. From routine maintenance, or more complicated fixes, they are always knowledgeable, communicate well and I receive exceptional service. It’s always hard finding a good shop for European vehicles, but they are setting a great tone right from the start and they’ll be my shop of choice for a long time.

I will say that Dereks awesome attitude goes a very long way to earning my business. and to back that up the shop did quality efficient work when I took my 09 Mini Clubman in for some non-routine work. Im pleased with their service and Ill return as needed.

As a former race team mechanic, I have a real hard time finding a shop that does not leave a sour taste in my mouth. In my interactions with the guys at this shop, I can say that sometimes its not just how well they can do their job when things go right, but also how they handle it when things go bad.Our Mercedes ML320 (Diesel) is an engineering nightmare - a terribly designed car with many common problems. As with all of them, our oil heat exchanger started leaking at about 85k. The original bid for the job was competitive and the guys seemed to be rather familiar with the quirks of this 10-hour repair. The job got done on time, which is all and well.However, about a day after we got the car home, I noticed a wide trail of oil following the car. Luckily it was a 5-block trip and I noticed the leak before the engine ran dry of oil. The car needed to be towed back to the shop and I dreaded the typical mechanic shop dodging of responsibility for what I was certain to be a very pricey ordeal.To my utter shock and surprise, after looking at the problem Brian took full responsibility for the situation. A fastener did not get tightened properly and an oil line popped off the turbo. Without my even needing to ask, they covered the cost of a rental car, the tow and all of the labor involved with digging out the turbo and fixing the leak. They even replaced an unrelated to the problem exhaust pressure sensor that was throwing an error, free of charge on a follow-up visit.Of the dozens of shops Ive dealt with in the past, this is the only one that owned up to an accidental screw-up (which happens to everyone) and did the right thing without trying to come up with some explanation about how this was an unrelated repair.We will use these guys for our German car service hence forth.

When my car (blue Volkswagen Golf) was brought in for a moisture leak and possible wiring issue. After a MONTH we went to pick it up, the sunroof (usually closed) is stuck open, the drivers side window is stuck wide open, (it worked before) the center console is also stuck, (It’s usually down)and the light on the driver side door is broken. These things were working normally when we brought it in. All of these issues happened while the car was in YOUR care. I am very angry and very upset with how the employees treated my car. When you take a car in the get it fixed, IT SHOULD NOT BE IN WORSE CONDITION WHEN PICKED UP. A part of me is seriously thinking about a lawsuit over this. This is unacceptable.

Great place to take care for any special needs. Staff is great to work with.

A great dealership alternative!

Super helpful made viableSuggestions and even just took a peek for free. Truly kind.

My son took his BMW to south lake European to get it worked on, they told us it would cost about 800.00 to fix the shifter. we decided to go with them even though it was kinda more then what we could afford but they looked like they were experienced and honest. when we went to get the car out after they worked on it and it had problems with noise in first gear, we called them and they said bring it in and would adjust it, we brought it in and they said it would cost more to fix something else by the shifter, now they wanted to charge us about 750 dollars to fix that. my son BMW just broke down an hour ago, something with shifter, something we paid them to fix. my son just turned 18 years old and saved his money to pay for the best service he can get.... there is is saying you get what you pay for NOT TRUE! we paid a lot at south lake European to get work down when we could have gone to some budget shop and get the same result. dont let a good looking shop fool you!

Incredible service. I took my 03 golf in for timing belt replacement and they did a great job. Ill defiantly be a repeat customer.

DO NOT HESITATE TO GO HERE FOR ANY WORK YOU NEED! They will get it done and get it done right. Their customer service is legendary.I just recently moved to Las Vegas, but prior I lived in Renton. I was looking for somewhere to do some work on my VW Passat as it was giving me hell. Oh man am I glad I came to this shop. The quote was fair, the work came with a warranty and was done quickly and correctly, and not only that but they are honest and understanding. I worked with Mitch directly, and as long as I kept in contact with him he was willing to work with me on getting my car out of their lot, as I had a lot of issues arise with moving to a new city. They are patient and kind as long as you communicate and show them the same courtesy, as it should be. Great shop, great work and great people.

Sam was very patient band explained every thing I asked in detail.2007 Audi A3t ..S line

Better than BMW of Seattle!! They are super helpful and keep you up to date on the progress of your vehicle!

I normally do all my own work on my M3 but when I don’t have the tools to do a specific job I trust the guys at South Lake European to do it right. The pricing was more then fair for the work preformed and the car is better then ever!

I love Em mane.. Holla at B my guy Brian will put you together!!!

I WOULD NOT recommend servicing @ SLE. I brought in my 2005 Audi A6 running and drove it into the shop. It needed a failed emissions waiver, had a broken electronic parking brake and radio/nav was non functional. The total quote for diag time was $400. Which I was okay with.I get a call the same day to them letting me know that the ECU is toast and the car wont start. Somehow they replaced a fuse and now the car wont start. I think what actually happened was they managed to fry the ECU and put blame on me saying that the car had other faults. They quoted me 5k to fix their mistake! Why should I pay to have the ECU fixed when you guys were the ones that broke it to begin with? Horrible experience. I told them I didnt want the work done and they wanted me to pay to tow it back to my house. I was able to drive it into the shop, I’m not paying to have it towed to my house. I managed to have them pay for the tow back to my place but they still charged me for diagnosis and said the fees were separate. They didnt diagnose anything so what am I paying for?! They left me when a non working car and more problems than I actually had prior to bringing the car in. My main issue is they didnt take accountability for their misdoing.

Excellent service, knowledgeable staff - very helpful - and they are enthusiasts to boot!

Great service and honest people

Very disappointed. A problem they supposedly fixed a month ago came back, now they want more money to fix the actual problem with no discount for the non-problem they fixed earlier.

Seems honest and reasonable. Take my Land Rover LR3 here for service.

Great service from Brian, recommend this guys

Ridiculous prices and bad service

Expert work and customer friendly

This place did not diagnose the issues with my car and charges me over a $1000for 2 hose and a thermostat and I did wind up with a blown head gasket . I f properly diagnosed the continuing leaks would have been caught and repaired and my engine would be intact !Very disappointing and expensive!

Great service!