Peter was amazing! He helped us through absolutely everything and we were able to get everything done that we wanted. He was extremely patient with us and made sure everything with our new lines was working as expected. This will be my new store for all things wireless simply because of the customer service he provided us was far surpassing anything I would have expected.

This has been our store for years and we have always had a good experience. This time, customer service was remarkable. Jacquelyn was very knowledgeable and gave us all the information we needed and more. The manager, I failed to ask his name, :( was also very nice and helpful. We recommend this store to anyone hands down.

Awesome people! Im from arkansas and they went above and beyond to get me started with my work phone.

I came to the at&t on Taylor Station Rd. I was charged 999.00 to my bill for a warranty replacement phone that I had returned. I came in with my tracking number proving that I returned the phone. Zack did a wonderful job very nice young man I appreciate all his help and effort in making sure I was taking care.

Peter Was Beyond Amazing !! Very Helpful, Nice & Patient. Top Of The Line Service. I would Definitely Recommend Again !! He Was Also Very Quick, Got Things Done effectively & Efficiently ♥️♥️♥️

Can and Terrell were very friendly and helpful. Cam’s product knowledge was appreciated and his upsale attempt was appreciated but we passed on it at this time. Cam is awesome and definitely deserves a raise.

Cambren and Terrell were the MOST AMAZING individuals! They treated me like family NOT a customer! What more could you ask for?! If I could give these two a million stars-I WOULD! Thanks guys-you truly turned my day around!

I am always pleased with the customer service at the Reynoldsburg location. Peter did an excellent job of getting me the best deal for the service and products I needed. Thank you!

Cameron was amazing! He helped us so much. Please recognize him and give him a raise.

I went to trade in 2 phones and was told after I removed my pictures I could bring them back to the store to have them sent to AT&T. Went in the next day and was told by who I now know to be the manager I should wait for the return label. Fast forward a month and still no return label sent to me. Called customer care and after 2 hours on the phone and 1 in the store where the only pleasant person assisting me was candis (I believe) still no resolution. Thank you to the Manager whom did not acknowledge or assist his Team member assisting me whilst I was incredibly upset. Also, thank you for not speaking to me although I asked for you I was told you were gone (great job on communication and conflict resolution)

Trey was great we had a bad experience with a previous worker and he fixed the whole situation in less than 20 mins with no problems at all! Got our bill down 80 dollars less than what we was paying before. I am absolutely thankful we ran into him at the 256 location in Reynoldsburg. This will be the main location I come to as long as he’s here 😇

Absolutely no help at all with the issues I was having with my phone and my girlfriends great customer service

The Store Manager Traye created a great experience at his store! This is my second time working with him on a phone issue. Traye is patient, he listens and knows how to handle problems with accuracy and efficiency. I’m staying with AT&T because of his super customer service skills! He should be recognized and awarded for being a great leader for AT&T!!!!

I had cable installed in my new place on a Wednesday. My cable was cut off suddenly without explanation the following Friday night. I spent an hour on the phone with tech support and they couldn’t help me. I had to call back the next morning to talk to sales. Spent another 2 hours on the phone with them and they tried to sell me DirecTV which I didn’t want. Still no answer as to why I had no service. They told me to go to the store. I went with all intentions on dropping and moving to Spectrum. Cade got on the phone with customer service and was able to see what I experienced on the phone. Cade acted with empathy and helped me get set up with AT&T TV which is a much better experience and I’m actually saving money! Nathan and Kyle were also super helpful in helping us understand what happened. They truly redeemed their company. I will definitely come back to this store in the future!!!

Tyler was so patient and professional. I am not a tech person and he helped me with several technical issuesThank you for Exceptional customer service

Cam was amazing and needs a raise. Great customer service.

Peter was fantastic and easy to work with. Very personable and friendly!

Trey was absolutely amazing ask for him when you come to this location

Cam was awesome and should be employee of the month! He earns his money!! Good experience.

Brittany and Terrell were fantastic! They got me hooked up and got me discounts. Love it!!

Tyler was very cautious, friendly, and kind. It was a pleasure to have him assist us.

Cambren was awesome to work with! Knowledge and kind!

WOW. Tyler and Ashley were outstanding. They helped me understand the plans, the options and the promotions. With all that information, it helped me make the right decisions. If you are having issues with your current provider, definitely go to this AT&T store. They were great!!!!

He has excellent costumer service skills & great team work

Came in after getting phone stolen and the Manger Traye was super friendly and helpful. He helped us figure out the best way for us to get a new phone with ease. I would recommend him for your mobile needsEDIT: I had to come in the store again to trade in a device and had some billing questions. Ashli was very informative and helpful. So far only have dealt with good people here.

Great service! Thanks for the help upgrading my phone.

Just 1 staffJust one look after I walked in without saying anything to me.Left after 5 minutes since no one tried to help me.———————————-One week later now. Got my service. Asked only most basic plan. Received bill for $119. Wow!The one star is for AT&T company (not this store)over chat to lower my bill to $56. Can’t believe that’s the way this store to treat new customer and how much profit can make between $56 and $ 119?

Cade was great service was very fast and professional

I had a great experience at this store and Terrell was great took his time to assist and answered all my questions.

Nathan Clopp was fantastic, knowledgeable and courteous.

Went to the store on 9/10 to activate a Galaxy Watch 3 as AT&T online customer service couldnt figure it out and Samsung didnt offer any suggestions. I walked in and the rep immediately assisted me and was able to get my LTE watch activated with no problem. There were 3 guys working that day and all were very helpful. This is probably my third or fourth time ever being in this store and the service has been wonderful each time. As long as this keeps up, Ill be a customer for life!

100% would recommend coming to this store. I worked with Ryan a while back as I came in to get a new phone and he was great at helping me with that. He answered all of my questions, provided amazing service by getting me in and out of the door as quick as possible. I really do enjoy and appreciate working with people like him who know what they’re doing. Highly would recommend this location and working with him. Great customer service!

Jaqueline was great at customer service, and really helped me.

Ashli - She did the most WODERFUL SERVICE for me. May the ANGELS in heaven BLESS her and her loved ones FOREVER!!

Jacquelyn was wonderful❣She was very knowledgeable; kind and PATIENT 🥰

Ashly is very kind and friendly towards costumers. She’s willing to take her time and explain in depth when it comes to everything. She sure knows what she’s talking about. I appreciate her so much for willing to take her time with me especially. If you’re looking for someone to talk to or need of a service, I highly recommend her. You do great works, and Thanks for all you do ash!🤗

James was the most helpful person to help at the store. He was very knowledgeable about the phones and my bill.

Best customer service I have ever received from a cellphone provider. I switched from Verizon to AT&T and so glad that I did. I was greeted right when I walked in. The manager and sales rep Ashli was very friendly and extremely helpful.

We had the pleasure of upgrading phones with Tyler. He was super helpful, masked up and kept us at a safe distance. He answered all our questions and even was able to dig up a new discount for our family. We came out with new phones and a tablet for less than we walked in paying. His knowledge and customer service are top notch.

My visit with Ashli Gaddy to the at&t store in Reynoldsburg oh was very good. I was going to switch services if they couldnt resolve what was needed. Bill was adjusted an I walked out with 2 new phones with full understanding how to work them. She was very patient with us. She also sold us a internet tv. We give them a 5 star service.

Traye did a excellent job . I am very happy with the service that he gave to me

Zack is awesome!!! I was sent the run around to get my iPhone X upgraded for a whole day. I decided to go to the corporate ATT the next day. Zach knew exactly what he was doing and had great Apple knowledge. This store was clean, quick, and on point. I recommend them any day.

Helped me with my cell.

Great service by Ashli, a wiz at the technology and customer service, highly recommend!!

Came in a few days ago to get a phone upgrade. It was a quick and easy process. Shoutout to Sam for helping me out

Very good, always interesting to browse. Wish retail was more like it used to be long ago, not being instantly hawked when you walk in the door, but its the way it is.

I have service with att but for this particular store the associate whom was helping me wasnt helpful at all and had no good communication skills and bad manner....... I let it be nd walked out.

I had a great time here! Ryan was quick, fast, nice with my service! Would recommend anyone to come get service with him. Thanks so much !

Traye is great help

I am interested in getting dish network can I come in to one of the AT&T stores to get it set up for installation or do I have to do it online?

Horrible store .. horrible people working. Complete and utter disaster. I had just lost my home and my family and someone stole my cell phone.. I walked in completely distraught crying and upset. I was told if I couldn’t control myself I needed to leave?? What happened to just human compassion? Love the neighbor.? Also when I asked for the managers name JUSTIN COX. he said if I was going to report him that I needed to leave. The most worst experience I have ever had in any store. Some people should not work with people in retail period

Wonderful staff!

I had a great visit at the Taylor Park AT&T store. The staff (Ashli Gabby) was very informative and patient with me. She helped me choose the best plan for me and my family. Thank you!

I was helped by Tyler at my recent visit to the AT&T store in Reynoldsburg, Ohio. He was professional, had great customer service skills and changed my service over to AT&T in record time. He didnt use excessive sales gimmicks and he addressed all of my questions!

Great customer service. The staff here is very helpful and willing to assist their customers. I went to upgrade my iPhone and received outstanding service. Thank you!

Tyler Williams and Swartz- great guys to work with. Manager Traye- really nice guy.

Tyler was great with my crazy phone issues. He was patient and kind and made my experience extremely positive.

Ryan Pope was so very helpful and spent great deal of time with me helping me set up and understand how to use my new IPHONE. I switched from an Android so I needed a lot of help! Ryan was amazing and demonstrated exceptional customer service and care and I couldn’t be happier!!!Ellen ODellPickerington,Ohio

Great store with great service. Ryan was great and super professional.

Went in to activate my phone, no one else in store. Staff member was unfriendly and a bit offensive with my lack of knowledge of knowing I could accomplish this online. Not very helpful! Could use a course on being courteous! Wont go back, will find another store.

Store manager, Tyler, was very helpful and easy to work with. He helped restore my settings in no time at all.

Had a wonderful experience with the Reynoldsburg location today. The entire staff was friendly and Zach was extremely helpful and got everything I needed taken care of quickly!

This morning, I purchased a new Samsung Galaxy 20 from the AT&T store on 256 in Pickerington. I wanted a screen protector but they were out. I went up to the AT&T store in Reynoldsburg and Traye V helped me. He was friendly and knowledgeable. And without hesitation, he installed the new screen protector.

Ryan was so helpful and friendly! It was such a wonderful experience!

Bought a new unlocked phone and was having trouble changing the SIM card. Tyler had me updated and on my way in 2 minutes. Ive always had great customer service at this location.

Loved my experience here. Service was great, stayed late on a Sunday to get me and my wife our new phones. Had a great deal and they even bought back my old cracked phone. Would definitely recommend.

Great people. Helped me out with my new phone.

Te services was 100% excellent... the experience in the store n with the working was awesome

Easy in/out; free parking; primarily AT&T service related; minimal, if any, retail items; great service

Ive been dealing with an issue because of this store for the past 1.5 months. This is ridiculous and once I get the chance I am going up there and someone better fix it!!!!!!Edit: They fixed it!

Traye and Tyler were extremely helpful and great to work with!

This place is great with customer service and helping you handle what it was you came for. Aside from that I get this feeling they are trying to get money out of you any way assuming they make commission because I went a couple months ago and they were trying to sell my girl a smart watch and we said about two times it was not something we really could afford but they proceeded to have us look at there watch see that advantages it has and finding anyway to close a sale. That would be my only issue with this place

Service was completely unacceptable. Both the individual assisting me & the supervisor werent able to help me with the issues Im having. They couldnt tell me how they could help instead they told me everything that they couldnt do. I switched to at&t two weeks ago & havent received a positive solution to rectify the errors on there part. The one young man told me he was off very soon which seems to have motivated him to hurry me along as to not be at work any longer than he expected to be. What a great way to introduce a new member to family.

Omg traye was super helpful and his product knowledge helped because me and my mom was very irritated with a service we had before we switched . Even tho they didnt have the color phones we really wanted he made sure we left very satisfied with the phones we left with im very happy . But yes if you come to this at&t ask for trayeeeeeee .

Excellent serviceZack helped me with removing unnecessary apps and functions that loaded in the background of my computer today. Another store the person was not able to help me.

They were very knowledgeable and friendly people to work with.

One of the worst Customer Service Representatives I have encountered in a long time. I purchased an iphone 11 for my mom on mothers day to receive the $300 off promotion. I was given incorrect information from an online representative that was brought to our attention while at this location to do the phone transfer and trade in the old phone. I told Tyler at the Reynoldsburg Location on Taylor Park Drive that he needed to look in to the error as he represents the same company after he told us to deal with customer service line and he then said im not going to fix a problem that is not mine.

They are very helpful every time I come and there is somebody willing to help

Cool staff, very friendly and knowledgeable! Visit this location if you need something! I’ll be back!

Ashli was very helpful and went above and beyond to help me.

The Associates here were very nice and friendly. They seemed to be very knowledgeable about there products and services. They will sit down with you for hours just to make a sell. Store is very clean. All of the prop phones works so you can play with or see what you want before you buy it.

I had ATT for 1 week. I was dissatisfied with the performance and they could not upgrade my internet speed for my area, which was50 megabytes. I was told by the company we had 30 days to cancel contract. They never mentioned that I could find the cancellation policy on line and when I called after having this service for 1 week to cancel, I was informed that yes I could cancel ATT but I was responsible for canceling early through direct tv. What a scam. Now they want us to pay $20 for every month for 2 years to get out of contract. Im posting this so anyone considering ATT dont . They are liars and deceitful. Im letting everyone I can k now how shady this company is.

Good customer service. They make you feel comfortable. They go the extra mile to help you get what you want. I wanted the Samsung View 2 which was just released. They had it on display.

Was a good visit, they were very friendly.

It was a very good experience

I worked with Tyler W. and he got my boyfriend and I an amazing deal on two iPhone 7s and an iPad with a reasonable bill. We walked in and he greeted us at the door and gave us the best options for what we needed. I would recommend him to anybody! He is an amazing asset to the team.

Ryan was very helpful, service was quick and easy!!

The guy who helped me Mohamed B was so professional and patient. Made everything easy to understand!Love this location

It was great a visit trays helped me alot

Im not sure AT&T is worth my time when it comes to needing help with my phone. Every time I walk in there up to this last time theyve told me they didnt know how to help with repairs, this time the guy acted like he knew what he was doing. Long story short, he didnt. I ended up coming home and calling Samsung and having them work on it. Ive been a customer now for 5+ years, and Im seriously thinking about switching. AT&T is only good at selling their product.

They were great and helped me set up everything and helped me save on my cable bill, thanks again.

0 out of 5 attempts from this store to help me with basic services.1) Couldnt upgrade my phone even though I showed them my account on my phone which said eligible upgrade.2) Didnt know to assist me with filing an insurance claim.3) Lost my phone that I gave them for the upgrade, then tried to tell me if I cant show proof I brought it in that its my problem.4) Went in to add a new phone and new line, took 2.5 hours.5) Went in to upgrade my girls phone. They didnt have the one she wanted in stock. Was told to come back tomorrow and theyd have it. Went back, and they didnt have it and no one had any idea I what I was talking about.

Props to JR for the good work in getting my iPhone 7 set up. Cool guy and takes time to explain the charges and how everything is going to shake out. Nice to know someone down the street who isnt here to just make a sale. Felt like he cares. Props to JR and AT&T Reynoldsburg!

Could not find anything to complain about. Staff greeted me, was with me in a hurry and even told me things about my plan that the other AT&T store didnt tell me. People were great and the store was nice and clean!

I am writing this review on behalf of a coworker because I was deeply offended by the service she received from this stores supervisor, Ryan, and sales rep, Jackie/Jacqueline.My coworker noticed Jackie literally pulling skin off her nose and picking her nose due to allergies. My coworker asked Jackie if she was okay. At that time, Jackie immediately became defensive and went to Ryan to report my coworker of being rude. Ryan took sides with his employee, told my coworker to shut up, and kicked my coworker out of the store.In summary, Ryan and Jackie were highly unprofessional, treated a minority customer (my coworker) in a rude and discourteous manner, and exhibited unethical/highly questionable customer service practices. Ryan and Jackie do not deserve to represent a company with such a strong reputation.

You can only rate the associate service you receive and not the network or device deficiencies. The fact is the crew at the Reynoldsburg corporate outlet did get my (Samsung) watch connected and calling/ texting/emails to expected operation, and later when AT&T & Samsung can work out their (NumberSync software) difficulties Ill be very happy. As such, the crew of our local store deserves their kudos for fast and knowledgeable assistance. Thank you; youre the third one out, but now you are my preferred location.

Keion was a cool guy. Seemed like he knew what he was doing. Great store really enjoy how it looks. And I love AT&T. I always feel like family when I’m in there!

Went into the store and while upgrading mobile plans and phones, also ended up being offered a fiber internet package that was competitive to my current provider. Signed up and set an install date. Install date comes and the tech was dispatched to the wrong (former) address. When we told him he had the wrong address he told us that he couldn’t install unless it was corrected with corporate. Call the salesman. He didn’t call back. Call the store, they can’t help. Call corporate. Go through SIX representatives (and 45 minutes) to get hung up on. Call back. Talk to someone and get promised that they will update the address and call me back in 12 hours to complete the install request. Never got that call 12 hours later. Call back. Spend another 2 hours with 3 other reps on the phone to be told that in fact the fiber IS NOT available at my address after all, and the salesman basically was lying to get a commission.... their own company admitted their salesman was lying. We have been AT&T (and DirecTv) customers for 15 years. Completely disappointed in the entire service and customer service I experienced not only in the store but via phone.

I was not authorized on the account, which I totally understand the policy. I would hate to have an unauthorized person able to come make changes to our account! I had the account owner make a 5minute phone call to take care of adding me, then received amazing customer service from the most friendly reps!

My experience was expensive yet, the service that I received was the best. I personally received assistance from the manager Mr. Traye he was professional and very patient!