They gave me a free battery check, but the foreigner that waited on me had a snappy attitude. I know the item I purchased didnt line up with the shelf sticker price, but I didnt argue with them. Im sure the price was correct but some one is probably not fronting and facing the shelf merchandise.
My wife went to the Arapaho store to have battery checked. She commented what great service she got from Oliver P. He came out and tested it - 2 or 3 times. Long story short, he replaced my battery in this triple digit heat and was very patient and careful getting the job done. He also was great in explaining everything to her. We always get great service from Auto Zone!
The guys were awesome! Mohammed was super helpful in diagnosing my battery issue and helping me find a new one. He took care of installing the new battery in the heat while letting me stay inside in the AC. I will definitely be back!
Oliver and Mike went out of there way to provide incredible, over the top, customer service! Made me a customer for life!
This place always has great service and the things that you need thanks AutoZone
Didnt go here for myself it was for a customer and the only reason they went there is because OReillys or Napa didnt have what they needed
This AutoZone is always helpful. Everyone that works here is always so nice.
Walked up to the check-out counter... wish I got his name, but employee just started ringing me up with absolutely no greeting. 🙄🙄 I waited a min then said, Hey, how are you doing? 😏🤔 Didnt ask if I needed/wanted a bag so asked for one. Rude. Rude. Rude. When I just saw you hee hee and haw haw with the person before me. For now Ill keep race out of it but.... Ill stick to the one in Garland! ✌🏽
Excellent service!! I bought a new battery here & one of the employees replaced it for me out in the rain - thank you so much, really appreciated it.
Almost always have what you need here. Friendly workers get you in & out quick. Its my go-to spot for parts and supplies...
Only auto zone i seen with security to be more surprising a security having a lethal weapon lots of crazys maybe in the area stay safe .
Excellent customer service
Young man running register was super helpful!!
So helpful and friendly! Ive been going to this location for years and probably havent had the same person help me once, but every time Ive had excellent customer service.
Bought my battery one day, however they didnt have in stock. One of the other location did and had it sent over to this location the next day. The two that helped me were extremely helpful. I also bought jumper cables that same day. Another one of the workers were telling me about gauges of the wires. Me: youre telling the wrong person stuff about things hahaha. But still very helpful. Troy J. helped installed the battery in the rain no less. I felt slightly bad because it was raining.
Absolutely phenomenal and friendly service! Ashia went above and beyond to help when I had a corroded battery and explained what she was doing every step of the way! Highly recommend coming here for your car needs!
John from AutoZone in Richardson was so nice and helpful with brake and radiator fluid. To many car owners, this may be an easy fix, but to me it is stressful as I am not as knowledgeable about how to manage my car. Thank you for you help and service. You made my day and helped take some of my stress away! Thank you for the education too, do great and I will definitely be back!
Classy place with classy employees. Stay safe Mark.
Convenient location, always well stocked and helpful staff
This is where I usually go for my auto parts needs. The store carries reasonable quality tools and parts. The staff is helpful when needed.
Awesome service! Nate was extremely helpful on the phone and in person. My transaction was completed in excellence! Thanks to the managers also. Great team!
Extra Helpful employees- Went above and beyond The call of duty- will definitely use this store again.
Matthew, Nick and Demarcus were very helpful and knowledgeable. Great service and very friendly staff!
BEST auto store in town! Great prices and very helpful staff. John goes over and beyond to help. If you want honest and polite ask for him! Thank you so much for your help. 🤗👍👍.
For what I’ve been thru with Autozone in Richardson, if I could give zero stars I would. First off I had a frozen compressor that broke my belt, barely made it to their location off to the side of the building. Talked to several workers they all said no problem while I order part I needed. Ordered part on a Saturday part was supposed to arrive on a Tuesday, well part didn’t arrive until after I found out that person who took order didn’t actually place order correctly. I had to get a refund and replace order, the whole time my car is on the side of the building out of the way. They continued to say no problem, the following Saturday ( yeah had to wait longer for part) I get there only to realize my car was towed. Of course no one not a single soul behind the counter realized what had happened. No responsibility for the part not ordered, no call or contact from management. As far as I’m concerned I’m taking my business to anywhere except autozone. I believe O’Reily’s is across the street, they will have my business from now on. Horrible management, horrible communication, horrible company. If you can avoid them, you probably should.
One of the guys out of 3 that assisted my friend displayed good customer service. The other 2 were rude. The tool they sold my buddy was worthless. Had to go across the street to get a real tool.
Went to auto zone to check my car battery life and the gentlemen was knowledgeable and helped me understand to where I am at on battery. Awesome employees
Michael did a phenomenal job of selling me a battery which Auto Zone price matched to one I had found for a lower price and was able to install it in my car into a very difficult, tight fitting place that would have caused many seasoned mechanics to totally lose their cool. His quiet determination and never-give-up-attitude was a totally inspiring day changer. The manager that hired this kind of can-do guy must be very proud. Auto Zone needs to keep both and reward some great competance!
I went to autozone because my car engine light came up as well as some oil levels that need it to be check. With this pandemic situation we are leaving right know and understanding the limitation I was very please with the services I received, Nate from the store located in 530 Arapaho in was able to check my oil and let me know the reason for the check engine light been on following our social distance he went the extra mile helping me with my car.
Excellent customer service. Safe setup.
Good inventory of popular parts an lubricants.Good locations for fast in an out.
The best place to go when a light comes on. They are friendly and ready to help.
I bought a Battery here, nice employees
They had the products I needed and checkout was speedy BUT customer service was HORRIBLE!! No greeting and the guy was mainly complaining (to others) that in the past he didnt get a full 80 hours on his check but he will now or today. I dont care about your hours and money, just show some kind of courtesy and stop whining.
Aisha was soo helpful and sweet! She helped get my car back on track bc the battery wasn’t working, totally went the extra mile. Thank you so mych 🙏🏼😊
My go-to for car batteries, filters and accessories.
Ask for David, youre going to get the best deals.
Very good service. Nice staff. Good knowledge of the product. Keep it up. Excellent service
They replaced my battery quickly and were super helpful! I even learned that my previous mechanic installed a year-old battery in June 2019 (I had paid for a new one). Thanks AutoZone!
This store always exceeds my expectations for an auto parts retailer. Cordial, helpful, knowledgable associates. Good quality parts and merchandise for a fair price. Never a hassle whenever I have to return something. They always go out of their way to take care of me.
First time to this location today and highly recommend! I wish I lived closer. John and Juan were both incredibly helpful, friendly and efficient!
Got hung up on
Super nice and helpful with the products they sell, also were kind enough to assist in a small install I had trouble with.I work in the area so have dropped in for things that popped up, the guys who are there are very knowledgeable about needs of certain autos as well as being familiar with what is stocked.Its staffed with personable young men who seem to make the extra effort to see that your questions are answered .GREAT PLACE TO GO IF NOT GOOD WITH CAR ISSUES, THE GENTLEMAN KEEP YOU UP TO SPEED .
Okay parts store. They usually have whatever I need in stock. However, their loan-a-tool program has some worn tools. Ive had better luck with more nice loaner tools from Oreilys
Had to change a battery and stopped in. Service was awesome. The staff was so helpful, they even provided me with gloves that I initially refused hahaBest experience Ive had at an auto AutoZoneWill stop by again next time I need something for my carGreat job guys
Very relieved to finally go to an auto store that has great customer service and doesnt make you feel like an idiot. The staff was very helpful, and the manager, Henry, helped me put in my headlight and blinker bulbs. Was in and out in 10 minutes under $30! Great store. Highly recommend.
Best auto zone ive ever been to🤟🏼🤟🏼🤟🏼
Had an issue with a battery. Matt, the store manager at the location was exceptional in hearing me out in regard to my issue. I felt valued and would recommend him/his team to anyone in the area.
Nice clean store. They usually have the pays I need or will find them at a nearby store. Friendly staff who are frequently knowledge car guys and gals.
Nothing in stock, wasted my time coming here.
I like how the doing the pay stations, wish more places did it that way.
Great service- had the exact part I needed for my special baby. AND showed me how to install it!!
Super helpful on getting replacing headlight and upgrade to brighter for these earlier dark evenings!!
Very helpful staff. John was able to diagnose an issue quickly and wasn’t pushy about buying any parts. He even gave me a recommendation for many repair shops in the area.
Great place to get most OEM parts. They have one of the highest selections of free rental tools that make all kinds of repairs jobs so much easier and more cost effective.
My favorite auto parts. Go to Auto Zone first for almost any form of mechanical trouble. The staffare always knowledgeable and courteous. They will identify what the problem is for free. If needed they will loan you tools to do the fix yourself... And Even if you need to take it to a shop, you dont have to worry about the shop making stuff up.
Could have said thanks .
I would like to zero them because one calls to tell them that they need it and they answer it wrong they do not know the product they have call for a painting and I gave them the painting number and I arrogantly reply we do not have then I came to the store and I found it and I made it known the seller and did not care and got angry would like to know if that is part of autozone customer service?
I am kicking myself for not getting his name, but the younger gentleman working there on 4/8/18 around 5:30pm was an incredible help! Im broke and my battery battery was old and dead. He was able to find one that I could afford and installed it for me. And now my van starts without needing a jump every time! We chitchat while he was installing, answering the questions I had, and was just altogether fantastic. Thank you!
Always good service. Above n beyond altho if ur getting nickel plated spark plugs DONT let them sell u antiseize
Duncan P was awesome with diagnosing and replacing a battery. Highly recommend !
Outstanding service, inventory - what more can you need?
I need a part they were able to help me and I was on my way
Thanks! always have what I need. Lost or damaged your Rim key? I purchased a set of adapters that worked. Pretty cheaply too.
I have two pieces of advice for this store: one, if youre going to sell license plate covers in a state that requires both front and back plates, carrying only one of each cover is not smart. Two, if you have 4 employees with nothing to do, maybe you should get one of them to organize your product so people can shop your meager inventory. Theyre nice people, but save yourself the time and just go across the street to Oreilly.
BAD customer service, due to associate was laying arms on counter and watching non-job related things on personal cell-phone, and my headlight is out, and Ive replaced a new headlight not long ago, but knowing something wrong with my fuses for such.. Im no mechanic and Ive no clues of where my fuses are or how to replace them.. and I was asking for help, but the associate replied that he doesnt know what my fuses are unless I unplug or uninstall my fuses to show him what I need or what am I looking for in order for him to help me... aka that I know AutoZone computer able to look up the year and the model of the vehicle to find out faster of what parts of my car that Im looking for. So, this AutoZone has BAD customer service to customers that doesnt know about car parts it seems!Sincerely,WeiGoogle Local-Guide Specialist
They had everything I needed and were very helpful.
This is my Zone! Customer service here amazing. Came in with my three small kids and they rushed to help me with my purchases. The kids didnt even have time to ask for candy before we where out the door !
Always able to help me find what l need and if they they dont have it they tell me what store has it. They offer the option to have it brought to their store saving me the trip to go get it. They can run a diagnostic check for free and also charge the car battery for free.
This team went out of their way to help me solve a problem with a faulty battery. Well done!
Randy and i forget the lady who helped us out but in a black coat were the best.
The service here is amazing. They dont try and over sell you like a lot of other places. The only downfall would be one of their employees is a 49s fan, but thats the only questionable thing about this location.
This is a great Autozone! John helped me when I went to the store in July of 2017. He was extremely knowledgeable and was very helpful in helping me find a new battery for my car. John even removed the old battery for me and installed the new one. He provided great customer service and is a super nice guy. Id highly recommend this Autozone if you are looking for one!
The Asian guy (forgot his name) is always happy to help. Service is always exceptional.
I love how this place always has friendly people working here!
Excellent customer service! I went in close to closing, however my battery was literally on its last bit of juice, Montague got it installed for me very fast! Thankful for the battery warranty!
The guy asked if I had been helped as soon as I walked in. He helped me find what I needed and installed it for me. So helpful, so kind. Very professional.
Not able to read off the computer and conveniently convey the information obtained. Had to return for proper items causing an unnecessary delay in my busy day
Went to auto zone to have an engine light checked. The associate was nice and walk out in the 30 degree weather and checked it.The codes came back per him it was my gas tank and gas vaper pieces malfunctioning. I have had this issue before, I asked if this could be the gas tank cover. He told me there is no way it could be this. Then his associate tried to buy a liquid that could help. They said all the codes show it is the gas tankI went across the street (ORileys) and had the same check run and their associates said that it is the vapor. It could be the gas cap. (Which i checked it and yes my gas cap was loose...)Then they also saw another code that is showing that it could be electrical they recommended I go to a auto repair.They didnt try to make me buy things that may work or try to scare me.
Been shopping here quite a while and have always gotten what Ive needed. Also great staff here as well.
Great auto parts, the employees are very knowledgeable of your needs and they suggested a better part that I was looking for, Thanks AutoZone!
Employees are chill. Great experience.
They always have everything I need. I love coming here and buying parts.
Curry is the guy that was helping me I believe. Great customer service and he had every answer to my questions. Bada** service!!!
AutoZone is a good car store as well as accessories with nice and helpful customer services
Normal car store problem - i am a girl, not a particularly attractive one, so no one is available to help. I had questions, just got pointed to a section. Didnt have a very good selection and i also was unsure of what exactly i needed. So, i left and no one seemed to care, and went across the street to oreilys. Very nice over there and helped me out tremendously.
Great staff. Helped us out with a new battery. Fast and Friendly. Thanks Hector
Chriis L. Did an excellent job on providing excellent customer service.
Went to get some accessories for the truck. Big selection, good staff.
The staff was superb. Very friendly & professional. My compliments. OReillys across the street CAN NOT compete. I left OReilly and went to AutoZone and Im glad I did.
Glenn was the absolute man. He helped me tremendously. Would recommend.
I ordered a replacement passenger side mirror for my pickup. Got there the next day. Or ws the wrong mirror. Then it turns out that they had my mirror in stock in store all along. The manager are the price difference so that eased good but the hassle and time crunch that I was in ws unnecessary.
Best place TO GET auto parts
Love that they will let you borrow tools to use in the parking lot!!!!
Great staff good prices on most parts
Staff is always helpful and knowledgeable when helping out A++ Better than O Reileys
Knowledgeable staff, lots of products in stock and fast ordering process for most items not in stock.
Great place. Friendly service and you can rent tools which is awesome.
Store Manager is great and very helpful. I followed him to this store.