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NAPA Auto Parts - Genuine Parts Company
540 W Arapaho Rd, Richardson, TX 75080, United States
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NAPA Auto Parts - Genuine Parts Company
Comments
Pe
Review №1

The store is clean and staff was friendly but the prices does not match with their online price. I went inside this morning to buy a windshield repair kit, online was few bucks less but the store will not match the price, they said that you will need to order online and pick up to get that price, kind of silly in my opinion and the staff agreed.

Ma
Review №2

The best service experience i have ever seen . The employees were friendly and helpful

Ja
Review №3

They had exactly what I wanted but Im too poor to be able to buy cuz I had no money at the time that I saw that item there at the store so I took a picture of it so I can come back later

A
Review №4

I love their sale items.

St
Review №5

Only parts store I use, they have little to no competition

Ji
Review №6

This location has gotten worse over the years. At this point, I wont go back. I went in there last week looking for a bolt. I told the counter person I was looking for a bolt and he told me I aint got no bolts. Really? What kind of auto parts store do you work at? Even Autozone, the Kmart of parts stores has some bolts. It is apparent to me that the level of service has deteriorated to a point where its no longer worth trying to shop there. The parts are more expensive than anywhere else and since they aint got no bolts, theyve got to be sorely lacking in other supplies as well. This place is not for me. There are several other Napas that I can deal with. Im done with this one.

Ri
Review №7

Seems ok

St
Review №8

Friendly and helpful.

Cl
Review №9

The real deal, great service hudge warehouse in Mesquite. They can have parts there in a couple of hours, if they dont have the part in store . Prices are reasonable. Why go any where else

Da
Review №10

Well stocked with good quality auto parts.

ey
Review №11

Great crews and always friendly and always helpful. Looking for a/c valve cap for my Nissan. Nissan don’t carry it and autozone and Oreally don’t have the right part! NAPA is my last hope - the store manager is going above and beyond to check everything they got to find the right fix! Excellent Job and thank you - David

ca
Review №12

Great store to get Car and Truck parts

Pa
Review №13

Very friendly staff. The guy at the desk didn’t know that a grease fitting is also called a ‘zerk.’ But they are very helpful.

De
Review №14

Napa was always my go to until this morning. I went to purchase 1 simple thing, Lucas fuel injection cleaner. After I asked where it was the employee looked at me and laughed...I know I am a female but no need to treat me that way at all! I will never be back because of 1 employees actions and ego. If I could give it zero stars I would! Shame on him!

To
Review №15

Fast and professional with fair prices...they often times have parts in stock that near by competitors dont

Ti
Review №16

The staff here is knowledgeable and experienced. Thanks guys for not having my car towed when it stopped on me right in the parking lot.

So
Review №17

Good service& they try to be helpful.what else can u ask 4

Co
Review №18

Always great and knowledgeable. My go to as I work on cars myself

Ed
Review №19

Seems to have lots of parts.

Te
Review №20

Always helpful. Good stock of parts.

St
Review №21

Rude and hateful staff, yelled at another customer in front of me.

wa
Review №22

All the parts are always the true deal .. everybody is always very nice to deal with ...

Wi
Review №23

Always great service!!! And have found parts to all my old vehicles!!!!!

mu
Review №24

Great customer service and parts readily available.

No
Review №25

Untrained staff...rude manager (grant)

Th
Review №26

Very helpful, special orders come in quickly.

Ga
Review №27

Needs custom service lessons

Ja
Review №28

They usually have exactly what Im looking for. The online website helps a lot with seeing if they have something you need or want.

ni
Review №29

My favorite parts store.

Er
Review №30

Counter workers need an attitude adjustment. Bad.... rude and not helpful.

El
Review №31

Very friendly and helpful.

Ri
Review №32

Good service & location

Ar
Review №33

This freaking place isnt at this address any more

Ma
Review №34

Went to get a valve for my Mazda and the helper broke the valve off the sensor which cost me $130 more to get the whole part new plus installation

Ch
Review №35

Very clean and stocked.

Sa
Review №36

Just ok.

Ja
Review №37

They normally have what you need

So
Review №38

They are very rude stuff

Ch
Review №39

Best Service and parts

Ty
Review №40

Helpful staff.

st
Review №41

Always helpful here

Cr
Review №42

Great expertise

Ch
Review №43

Helpful employees

Re
Review №44

Excellent attention, very fast, very kind mind, they attend you

Ro
Review №45

Bad service

Information
23 Photos
45 Comments
3.8 Rating
  • Address:540 W Arapaho Rd, Richardson, TX 75080, United States
  • Site:https://napaonline.com/en/tx/richardson/store/26932?cid=pl_yext_gpc_GenuinePartsCompany_26932
  • Phone:+1 972-238-1396
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–4PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–7PM
  • Sunday:8AM–6PM
Service options
  • In-store pickup:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
  • Credit cards:Yes
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