Bik and the entire team were awesome. They fixed an issue that has been driving me nuts in a few hours. They set clear expectations for cost and the time it would take and delivered.

It wasnt a good experience, after my husband was told over the phone that he was approved. They would have everything ready when we get there. This was far from the truth, not to mention we drove an hour away for a lie. This is the kind of stuff that makes you lose trust in car dealerships. They handed us over to this guy who told us the car we came there for was in the service, so they want to try and sell us on something else. This is not what I came here for. All I ask is not to play games and string me along. The last thing I want to is spend my Saturday in a dealership. I will not go back here.

I was lied too. I was told I needed a new tire due to having a slash in my unrepairable tire. I got that tired fixed with a different tire place. It was repairable! No issues since. Then today I got a flat after work, different tire. I lost my key for rims while changing my tire. I called before 6pm. I was placed on hold, then I was left on hold for over 30 min and realized the parts center closed while they left me on hold. I didnt complain about being lied to, but being put on hold while I needed help and left there is something different. Quick to take money, but slow to help and fast to lie!

For parts - this place is fine. I come (or came) here a lot to pick up stuff for my 370z and QX80. Not sure about sales or service. However, most of the workers here don’t ever care to wear a masks. Every time I come here nearly none of the staff are wearing a mask. Considering that you guys work with strangers every single day, that’s the least y’all can do to protect your customers. Most of the people working here can’t put aside their feelings about masks and follow state and company protocol. It’s quite a shame because a lot of other dealerships DO follow this protocol. That’s where I’ll probably be going.

Very disappointed they tell you one price and then it comes to double the price, very bad experience I dont recommend it

Our service from Dallas and Fernando was very pleasant. We were able to find the car we came in to purchase with a loan that had a reasonable interest rate within our budget. We definitely recommend them both for future purchases.However! Whatever body shop the dealership uses for repairs is utter TRASH!We purchased a used car with very minor damage that required no more than 2 days of repair time. Not only did the shop keep our car for over a week, and no clear repair completion time, but the person at the shop who handles the repairs stated the delays to our vehicle werent a priority because they had other contracts. After getting our car back the mileage was at least 70miles more than what it was when we dropped it off. So not only were the repairs delayed, but they went joyriding in our car. I really hope the dealership contracts with a different shop.Thank you again to Fernando, Dallas and the dealership itself offering excellent service!

I called to confirm that the hours listed on Google were correct that they were going to be open till 2pm on Sunday. The man who answered said yes. I got to the parts at 12:15 and everything was already closed and sent to voicemail.

Butch was polite, helpful and efficient. Great service!

Butch and rudolpho went out of their way to assist me in figuring out and getting my cube syarted again. much gratitude for their exemplary service!

Wow! Waited almost 3 hours just for an oil change! And they told us 1.5 hours.

Had an issue with my order, called Scott on a Saturday and he took care of it. Thanks Scott!

Awesome staff.

The best Nissan parts retailer in the country. Fair prices and great website for ordering parts. I’ve been ordering since 2006.

DO NOT BUY A CAR FROM HERE. I’ve had a terrible experience with the staff here. I bought a car Feb 15th and that same day the car broke down so I took it back and they fixed it the following Monday . However, the day I bought the car I was promised that the carpets would be cleaned but the “machines weren’t working” according to the seller, 2 days later a person at service tells me to bring it in the following Monday bc the machines are working. I had also noticed my passenger mirror wasn’t working so I told them. I dropped off my car that Monday expecting a call. Instead they tell me that the machines still don’t work and that they need to keep it overnight to finish the diagnosis with the mirror. Tuesday goes by, I called 5 times that day to speak with the service advisor and I have no luck and no updates until I speak to the salesman and he tells me the machines don’t work so he will take it somewhere else to get cleaned. I say okay but my mirror still isn’t fixed and I’m waiting to see if that will be covered. Again, Wednesday goes by I get no updates and no answered phone calls from anyone. At this point I’m Ubering to work for 40 mins every morning back and forth. Thursday finally goes by and I go only to find out my car was already cleaned somehow. Apparently the machines have been working perfectly fine so someone was lying to me or they really lack communication at this place . Also to find out they won’t cover my mirror. I can’t drive with a mirror like this. The used car manager is extremely rude and told me “you better be thankful we even fixed the valves on that first day you brought it back”I mean do they not evaluate their cars before selling them? If I was told these things were wrong, I would’ve never bought the car. I truly am dissatisfied with Courtesy Nissan. My car has been there more than it’s been in my garage because I keep having to take it back for things to be fixed. I am especially upset that they wasted my time and I was left with no car for 4 days and no one bothered to give me call. I had to call every single time. The used car manager was extremely rude and the service team was not helpful at all. Never getting any service done here or recommending this place to anyone.

Best dealer for ordering OEM Nissan parts online. Their pricing cant be beat!

Took a little longer today not happy about that issue. However, I am happy with my service tech Timothy and work performed.

Good smile faces

Called in for a part and they said they had it and the website and on the front door it says the parts center closes at 7PM and I got the around 6:15PM but they had already closed up. They didn’t tell me what time they closed even though I called around 5PM and so I had to drive an hour and 15 minutes to be told that they were closed. A waste of time and gas.

Very supportive staff

Friendly service