Personnel are nice, polite and helpful. However, I wont buy a pre-paid maintenance plan in the future (this is the fourth truck Ive had one on). Getting an oil change can be achieved from 30-60 minutes upon driving in at a quick-lube franchise. It takes all Ford dealerships two hours in addition to having to drive several miles from home or office (as opposed to multiple locations of the branded stand-alone lube shops). I would not tell someone to purchase these plans based on my experience (in taking too much time) in three Dallas dealerships over the last 24 months.

North Central Ford did an excellent job on the repairs. Had door lock issues.Repairs were made in a timely manner.But.... they left the rear passenger side of the truck filthy. Had black dirt and oil on the carpet and floor mats. Not a little but a lot.Had to spend two hours cleaning it.

I really enjoy coming to this Facility because the Service Managers and Technicians are so passionate about their jobs:; whenever they tell you that your vehicle need a specific task done to it, you can take it to the bank, its honest and accurate. Any questions that I have will be answered straight forward and to the point. Great job as always!!

I usually don’t have the best experiences with service departments but Jim was great to work with. He clearly respects his clients and the online portal for payment shows a detailed breakdown of the work that is to be done. The great part is you can accept or decline what services you would like without any pressure. Definitely ask for Jim for your service needs!

Andrew Carr took great care of me! Overall the service provided by him and his staff was far above excellent!

It was scary not knowing what was wrong with my vehicle but with the help of Jim Ayo and the Service Team at North Central Ford, my mind was at ease with their attention to detail, concise prognosis and ability to communicate the necessary repairs to my vehicle. Their work not only saved me time but it also saved me money. Many thanks to Jim Ayo and the Service Team at North Central Ford.

Service advisor Chris Garner was excellent. Kept me informed the whole time. Repairs were done under estimate and completed faster than expected. Chris was able to get me a loaner car, which helped me a lot. This is why I drive so far for service. I feel I was treated fairly and honestly. Ill be back.

I always get my oil changed at the dealership, they have a great service and very reasonable prices, all i can say is, job well done.

They did a great job fixing my F150. On time and very professional.

The service department is always friendly and professional. I was in and out in less than an hour. I always use North Central Ford.

I received great service from Roy Coleman. He was very professional and although it took an extra day for parts to come in, he was very proactive to keep me up to date. Nice fellow and represented the dealership well.

All was handled seamlessly. Nice to have shuttle from dealer to work when serving was being done. Prompt notification after servicing was completed. Shuttle service from work for pickup. No drama...all routine. All good.

Too many folk setting around doing nothing. First words were “we are swamped today” was told issue would take 1.5 hours and was there 3 hrs. Then told of issues other than my visit was for.I was given a number to text for follow up. No response was ever received. Service tech became irritated and rude. But all the sudden my vehicle got completed. I’ll never buy it use this place again. 3 strikes Your out

I stopped in to NCF to get our 2018 Fusion in for alignment, rotate and balance and just as I did the climate control stopped working correctly. Warm air was blowing out defroster unless I set temp down to Lo. The Service Advisor witnessed the issue in the service bay and wrote it up. We have an extended warranty so figured it would be taken care of minus deductible. He informed me all could be done in a day except the A/C issue might be 2-3 days. I asked to go ahead and do the Oil & Filter as well since they would have it 3 days. They got everything done but said the climate control was working ok when the Tech. looked at it. The Tech. went ahead and updated the software or firmware I was told but the invoice doesnt show it. So since he didnt actually have a failure to resolve the warranty didnt cover the $159.88 diagnostics even though the service advisor witnessed it as well (had a 20% off coupon, so it was $127.90, The deductible would have only been $100.00). The other aggravating part is an additional $44.04 for Shop charge. So I felt I was over charged $71.94.

Called for an appointment to get extended warranty maintenance done and was on hold for 10 minutes waiting for someone to help me. Once connected, got a 9am appointment - arrived at 8:45am and waited outside for someone to help me - was checked in by 9:10 and waited until 9:30am to ask about status of the vehicle and work to be performed (the dealer has to submit an invoice and receive authorization to proceed). About 20 minutes later - text received - I was in the line for the oil change along with several other 20K mile checkup items and the vehicle would be ready in another hour and a half. While I recognize some of the over 2 hours required to service this vehicle was spent waiting for responses, etc. it seemed like there wasnt much urgency. At this point, given the prepaid maintenance plan and location Ill continue to use North Central Ford; however, Im underwhelmed by the level of service, poor and slow communication and hospitality I received - no offer for a ride back to my home (a short 10 minutes away & repeated long wait times (on the phone and in person) to get answers. Come on North Central Ford, you can do better.

Brought my Ranger in for a dash light for the seat belt system. The technician found a problem and replaced a wire harness. After that it showed a new code at that time they worked to locate the new code. I was informed of the progress. All is fixed a happy the way I was treated during there process.

Got an afternoon reservation for the Works package (for reasonable price) which includes all service needed and reports on condition related to many critical things like brakes, tires, fluid levels, filters, etc...Took about hour and a half as estimated. Service personnel were were courteous and helpful.Only thing I was disappointed in was they failed to wash and clean my truck as they had promised. Otherwise, I would have given an Excellent rating.

The service was a smooth transition. Russell made sure I was checked in and answered every question I had asked. He always kept in contact and made sure I knew what was going on with my vehicle and notified me when my vehicle was done to be picked up.

Very pleasant and quick service. Did not realize the perks on my Ford Pass account but Andrew educated me. TRUCK VERY CLEAN WHEN I PICKED IT UP

I broke down while out of town. North Central Ford got me in quicker than they thought and fixed my truck. I feel I got great service at a reasonable price.

Always friendly and helpful. The service department has a great staff and one of the best informed I’ve worked with. Thanks. Dan

Rude on the phone talking to the service department when just asking a simple question. Person who answered wanted to give a smart a** response and the response made it obvious they didn’t even understand the service. No thanks. I’m respectful and expect the same in return.

I was greeted by one of your employees and asked what service I needed done. He was very professional and said he would text me when the service was completed. I got an oil change and whatever else comes with it. Everyone was very nice and helpful!

Several of the Service Advisors have been here for years. I have always received great service and understanding assistance with needed repairs.

I highly appreciate Mr.Roy Coleman at the service department.for making sure that the latches on my passenger door was repaired. He always kind and helpful thank you very much Mr. Coleman

I normally refrain from posting in response to review requests on-line. But in this case, I am breaking my rule because of the long time customer service provided by Jim Ayo at North Central Ford. Jim has always figured how to get problems solved, even when the repair issue was a challenge. I continue to drive Fords and use the service department at North Central Ford because I have confidence that Jim Ayo will provide service support.

Excellent service by Jim Ayo in the Service Dept as usual. I can always count on Jim to take good care of me! Hes the best!

Great work! Truck drove better than when i brought it in and all i had was an oil change!

Service managers are very professional and know their products and services. This is my second vehicle from this dealership. I have been very pleased with the service department over the years.

I understand we are in a global pandemic however there was no rental for me to use, the service tech called On Friday afternoon said my car is ready but I can’t pick it up until Monday morning because the “paperwork”….After four days of waiting to hear something??? I’ve never had this experience with Ford before.Thanks.

Service was excellent!!!! I was informed that on my next service, I would need an air filter. Much appreciated.

I have had all of my maintenance and repair work completed by North Central Ford. I purchased my vehicle in 2013 from them and have never missed a planned maintenance. They are honest, friendly, and fair.

Editing my review to remove specific problems I encountered. I wanted management to be aware and Ive spoken to the Service Manager who promised to address my concerns.In general, Ive had very poor customer service from many departments since 4/21 and wanted to let the business know what happened.

Have to say that I will always be a service customer here as long as Andrew Carr is with North Central Ford. The man says what is going to happen and then does it just like he said. Top shelf professional. Thank you Andrew!

Go see Andrew! He was awesome! I will definitely use him as my service advisor going forward.

As always, excelent service at NC Ford, got a chance to say hello to Roy Coleman, longtime employee. I never take my car anyplace elso but NC Ford. Have has my cars service there since 2002. Keep up the great work. Michael A. Brown.

High end customer service, great quality in the workmanship and super friendly and low pressure.

Very helpful and friendly. Very knowledgeable and kept me informed every step of the way.

Excellent, prompt service. Great free car wash!

Very good service, very friendly and didnt take too long.

Excellent service. Charles Schreiber did an excellent job.

Jim was so helpful in getting my car fixed. He kept me posted on the progress and I was given a loaner car while mine was in the shop

I’ve been going to this dealer for 3.5 years. Service department is always great.

Great service always. Thanks you North Central FordThanks Charles Schreiber and Russell Huffman for your help.

The service advisor was well knowledge of what was wrong with my vehicle,and we got things fixed the same day thanks.

Roy is always very responsive and up front with everything they do. Weve had nothing but good experiences with North Central Ford from purchasing to Service.

We were having crazy intermittent errors showing up on our MyFord app. Fortunately, the Service Dept at North Central Ford could see them as well. They asked us to bring the car in, they provided a loaner, and ultimately found the issue with the help of Ford.I believe they went to the next step that some places are not willing to go.I expect to always be a customer of NCF. This includes Griffin Fleet who also kept their eye on the car while in the shop.

Great service as always. Quick and thorough.

Completed the work ahead of schedule and the waiting area allowed me to not miss a beat at work!

Had an appointment @ 1pm we showed up early for a simple Cabin Air Filter. Took them 45min. to replace it ! Then when we left & driving down the service rd., we opened the glove box & it was NOT installed back correctly. We turned back around & went back to the dealership. And it took them 1-1/2 hours to repair it !?!

As always top flight ...my sport trac goes no where else ..trust them!!

For a dealership service center, this is my preferred location in North Texas. Quick turnaround, good communication, and friendly service advisors. Yes, its expensive, its a dealership. I enjoy the peace of mind knowing the job will be done the first time with OEM parts. I love that they give you a courtesy car wash before you pick up.

Oil Change and multi-point inspection under a coupon special. Was completed in 1-1/2 hours as promised.

Great job. Very happy!

They got me in the same day and the wait wasn’t that long I appreciate ford thanks

Dealer reviewed previous repair found an issue and corrected the problem, did not charge for that service

As always, taken care of quite well

Quick friendly service!

Tyrone is good and the other stuff is good

Great service.

Fuel pump issue diagnosed.

Professional - lengthy wait - everything done right, so worth the wait

Went to Parts to buy a charger that will start car without waiting for another car to come by. Tyrone made sure to sell my the right one for my car.

Went really well

First class operation

Great Experience

It was great

Customer Service has always been respectful.

Very attentive and helpful. Thanka

Outstanding

Very professional at the receiving desk.Estimates given for services to be provided (NO surprises).Kept me updated throughout the process.Prompt processing of invoice/payment.Best Ford service/maintenance in Dallas (so far)

Service people were helpful and concerned about my issues.Roy and Gary were extremely helpful with my issue.