The guy that set up my appointment was very nice and was able to accommodate me on the day I was going to be off from work. When I arrived, Christa took care of me. She was super nice and went over the services I had requested for. She kept me posted throughout the day with text messages on the status of my vehicle and even recommended services. I was provided GREAT customer service!

The technician Jay was awesome. He accurately diagnosed my problem which had been a mystery to other professional mechanics. He took the time to try and understand my concerns before and after I took my car in initially.Cali who is the new service assistant was extremely helpful every time I called in concerning my vehicle and listened to my concerns and made me feel as if I was family or a friend as should be the goal of customer service.Altogether I give only the highest reviews to this awesome team at Hicks Family Nissan!

Purchasing a car from this dealer was an expensive mistake!We recently purchased a used Nissan vehicle from them, and they knowingly sold us a lemon. After purchasing the car for over the market value, we are stuck with a $4500 bill for an entirely new transmission. I understand that everyone is trying to make a sale, but if you are looking for any amount of transparency, this is not the place to go. I would much rather purchase a car from someone that can be trusted than from a dealership that consciously makes a decision to screw you over. Additionally, we left our vehicle at the service department for an entire day, and all that was done was an inconclusive test drive. I will never purchase another Nissan, and I will absolutely not bring my business to this establishment again.Edit: I’ve tried repeatedly to contact any sales manager with no response. From what I understand, they pretty much left it to be our problem. While the Google response was a nice touch to save face, it means absolutely nothing and we are still stuck to fit the bill.

Chris Perez, service center from the Nissan in calallen tx, was really professional and values the business customers. He was honest about the work that needs to be done and went above and beyond to help me financially. I will be heading back in Friday to complete the last process to get the work I need done to continue to be safe on my trips on the road. The guys that are gonna do the labor understood the situation and helped me out as well. I love coming to this specific location because they really care about the people that give em business. Thanks guys and God Bless y’all! - happy customer

These guys rock! They fixed a tire for me, super friendly and fast.

I was really blown way with the professionalism that Mr. Lichtenberger showed me and my wife. He was a constant professional, answered all our questions. he stayed focused on the sale and never missed a beat on doing his job. Ive bought vehicles before from other dealerships and I will say with out a doubt this is the best experience weve ever had. My wife hates to buy vehicles because she doesnt trust a car salesman. This time it was different and we were both very very happy.

Just purchased a new 2022 Nissan Pathfinder and had the best experience ever. Leo Longoria was my salesman and he was very helpful in getting the deal I wanted. They gave me an excellent deal on the new car and I love it. Thanks Leo & Hicks Family Nissan.

My visit was great. The problem my car was having were identified and fixed by expert technicians and my car is working like new again. I highly recommend Hicks Family Nissan.

1 star is high for this dealer. The sales manager and one of the sales executive are disrespectful and worst. They are a black mark to the Nissan brand value. I strongly recommend NOT to go here.

Just great staff, everyone there from the supervisors to the techs treat you nice. And they go out of their way to take care of your needs! Thanks to the staff at Ed Hicks Nissan! You will continue to get my buisness!

Kalli is very knowledgeable and friendly. She made my experience amazing.

The service manager Robert helped me drive out of there happy! With the help of Brandy, Issue after issue, day after day, everything was worked through till I was satisfied and my car was running great. He replaced a cosmetic piece for me! test drove my car, personally informed me of all the issues explaining when I had questions, and had my car washed and fueled up. He went out of his way to help with a warranty issue and on top of it all, he so sweet and patient with me and my bad temper. The only reason there are not 5 stars is because the work took a few weeks to be all done after all the back and forth but I think if he can help you, he definitely will!

Had a recall on my car, which was causing me issues. On a saturday late afternoon with out an appoint would the recall fix the car all within an hour, very friend staff very happy with there service!!!

We were very disappointed . First the warranty that we purchased with our Rogue was presented to us stating all services were included on the warranty papers we were given. When we take it in for service we have to pay $15. for the inside to be cleaned .The warranty only covers Basic Service. Sold to us falsely . The sealer put on car for paint protection was a good job. The detailing we paid extra for was a very half done job. The front window was not wiped down on inside, rear view mirrors were cloudy with dried spray. The mats were not cleaned very well, the sterilize spray they added was spotted all over dash, glass coverings and trim inside. We had to wipe it all down when to we got home. The rims on inside doors had dusty scuff marks. All of this after we paid extra for the Auto Butler. Have always loved coming to this Nissan dealership and received great service before this. If we purchase another vehicle from Nissan, we will not purchase added warranty package. It is not a big loss to Nissan but it is to us. Retired couple living on SS.

Great service, very helpful and willing to answer any questions. Highly recommended

I recently purchased a vehicle from here. I will never shop here again, and wouldnt refer anyone. The car I purchased ended up having to take it back because there was mold growing in the ac vents. I had it only for 2 weeks. We asked if they could just put us in something else because I have a 2 year old with cancer and its scary to me. And they didnt even try and call me to figure something out they just told my salesman they couldnt do anything. The service department has been really amazing the manager is awesome. But as far as the sales managers. Really disappointing. So much for being a family owned company.

I really wish I had a little bit of good to say about this place but I’m sorry but I dont. Let me start off with the worst customer service every. Callie the service person that was servicing my car was the rudest big lier there is. I has my car there for a week and a half and I had to call everyday to see what the status was on my car. She would tell me every time that she would call me back and EVER CALLED BACK. I had to tell her that I was gonna go pick up my car whether it was ready or not cuz obviously she never new the status on my car. Then I wanted to talk to service manager so this man Fiji or fivi or something like that name gets on the phone and totally blown me off. I try to explain to him how I was treated and he totally ignores me. He kept saying that he was soot and he was just helping out. I would tell him, can u please let me talk so u can hear me out. Nope he just kept saying I sorry but I’m just helping out. Never listen to what I had to say. So when I went to pick up my car, again I asked to speak to service manager. Well come to find out, they didn’t have one. So I asked for a general manager. Well I was able to talk to Ronnie the floor manage. Very nice gentleman and listened to everything I had to say. Thank u Ronnie for hearing me out. I was treated so poorly, bad customer service and a very unhappy customer.

Loves this place. Andrew is a great salesman and Robert is the best service manager that I have ever dealt with. Im and it quickly in the service area. Be they do a complete car inspection on every visit. Always smiling and eager to help. Clean facilities. Car wash with each oil change. Great view of the service Bay while in the waiting area.

Robert and the service department team always go above and beyond to take of me and my car. I stopped by unannounced for an oil change and tire rotation, they took care of business and quickly got me on my way. Much appreciated!!

Listened to exactly what I wanted and my poor salesman worked for about 10 hours with me and stayed late just so I could drive it home that night.. thanks you and you have my business for life. I am over the moon with this car!

The technician found an issue with one of my wheel lugs and sent a video of the problem. By the time I walked into the service office the problem was being addressed and a replacement part was being issued at no charge to me. This was on a new vehicle that was purchased through the dealership

When I arrived for my appointment I was greeted promptly and service as always was friendly and courteous. My service advisor Melissa was great and very attentive to detail.

I am on my way from Chicago area to RGV when my Nissan Titan started experiencing mechanical issues. As luck would have it Hicks Nissan was on our route. We stopped and from the very beginning with the service center to the Technician (Jay) who did the work and was phenomenal, I was back on the road within a few hours which could have easily been two days work. Hicks Family Nissan is top notch at every level. Specially the great Tech Jay.

Fast and Great Friendly Service...........

Everyone was extremely helpful during my visits, and did everything they could to make sure me and my wife were able to leave the lot with exactly what we were looking for.

CVT fluid change,Recall part-- pedal light for ignition.

No training in ethical sales, INTEGRITY or customer service. I take responsibility for the purchase, their quota is obviously more concern then their integrity of selling a high quality product. Keep going down the road. My advice take it for what you will.

The team is great and welcoming. Only place Ill take my Nissan Armada.

Steven Ramirez was a very understanding, knowledgeable, caring sales person. He was able to talk to his supervisor and the banks, to get us a deal. We are a proud owners of a Tacoma. Thank you for your patience and care. I highly recommend Ed Hicks Nissan. TY

Bad business practices by this place. They dont honor the mailers they send out, and Im assuming its just to get people on the lot. I won on their mailer and The guy that answered my call just kept saying the mailer was a misprint and that I had to come to the dealership. As someone who used to work in automotive advertising, I fully comprehend the bad business tactic that exists here and because of that will never reccomend this place to anyone.

The service staff presented themselves in a professional manner and they were more than knowledgeable in their jobs. I have never had a negative experience with this dealership.

Went in for oil change only and their mechanic removed cabin air filter to check it and replacement was recommended. It only had 6k miles on it and did not need replacing even though it was damaged in removal I told them to put it back and decided to watch out their window glove box wasn’t removed from vehicle which is how to get to these things. It must have been mine as I found its cover on Floorboard broken when I got car back also oily hand marks were all over my dashboard they weren’t there when I drove in and lastly I question whether I got a new oil filter as it still has road grime on it. When I looked at it. So now I have to buy new filter cover and have to get interior cleaned. Can not recommend this service department to anyone

Helpful and very friendly. Theyll work with you. 👍

Attitudes of ALL staff I came across were top notch.

They were so quick to fix my tires! I really appreciate how kind everyone was.

Everyone that works at Hicks family Nissan Is very friendly they always take great care of there customers.

Scheduled my oil change and they were very courteous. Dropped off my vehicle,greeted by byservice representative. He was very attentive to my needs.

The nicest and courteous people! Great service!

Very good service and sales on new cars.

Manager was so helpful along with all the service team.

Great experience no pressure, Leo listened to what I wanted and and was fair and not pushy and gave me what I asked for ; from sales to financing very satisfied definitely go back!

Got there late in the afternoon need an oil filter change and tires rotated they were done in an hour courteous and all points inspection on my car they were very friendly and nice to be around a good place to be they have a window where you can see the work that is being done which is nice they offered coffee while you were waiting and TV while youre waiting and all the representatives for friendly and courteous

Just great service from Robert Trevino and staff as well as the sales department.Thank you. I drive 2 hours one way just to trade with Hicks in Robstown.

Everyone was so friendly, made me feel very welcome! Jeanette listen to my needs and wants and definitely surpassed my expectations for customer service! Thank you Hicks Family Nissan ! I will definitely be sending in my friends and family for their new auto purchase! I will recommend Jeanette to my family and friends

Not happy needed a vehicle, customer service wasnt good, wasted three hours of my time, very dissatisfied, just watching 1 person going from customer to customer.Took my poor business to some one else, wont recommend this car lot to any one .

Quite enjoyable! Everyone was so friendly and helpful. Jeanette is an awesome sales lady! She was very knowledgeable and answered every question I had and even gave me tips on where to shop ( I am from Victoria, Texas). I would definitely recommend to anyone.

Our car sales person was Jeannette. she did an outstanding job in getting me into a new car. She was quick & friendly. Sal Riojos also did an outstanding job getting me financed. GREAT STAFF

Great Place to Buy Your next vehicle!! Friendly Staff! Very Helpful!

I reached out to Jessica Guzman about upsizing to a new vehicle. A day later I was ready to sign for my new car and they even drove it 6+ hours to me. Huge shoutout to Jessica, Leo and the finance team for going above and beyond. You guys won’t be disappointed

Our salesman was very helpful in guiding us through the process of selecting our vehicle. The entire process did not take long. They were able to work with us and get us into our new car. Everyone there was high-spirited and helpful in offering us water and snacks. The overall experience was stress free and exciting. Thank you Hicks Nissan for allowing us to purchase our new vehicle.

Awesome job service department. You guys made my experience so easy. Thanks guys.

Brandy is a great service adviser. She kept me informed and had great communication with me. I myself own a company and customer service is what it is all about. Hicks Family Nissan delivered just that. Great job to all.Leroy Carranza

This Service Department, led by Robert T., stands out above any other place weve been. Since most new cars now are pretty standard in what they offer, a good Service Department can make the difference and it does for us. Its time for a new car and while we can choose pretty much anything we want, were going to Kicks Family Nissan to purchase one. I dont expect much car trouble based on the Nissan reputation, but its good to know if there is a problem, Kicks Family Nissan stands behind their product.

You will not find a better place to purchase a vehicle. EVERYONE is so friendly. Visited dealerships from the RGV to San Antonio and none come close to Hicks Family Nissan. Connor answered all of our questions, Sal came in to seal the deal and Mari was extremely quick with all the paperwork that comes with purchasing a vehicle. Did a two hour drive to purchase the truck of my dreams and the next time I’m in need of a vehicle I will definitely come back. Thank you Connor, Sal, Mari and Clarissa, you all are the best.

Had a helpful salesman that was kind and patient. The whole process was stress free and fast. They were welcoming and very informative. A whole new experience to car buying.

Robert was so great!! I had my purse stolen over the weekend and whoever stole it got the keys to my car and my home address. Robert made the process of getting a new key fob so easy and put my mind at ease by confirming they removed all previously programmed keys. After the weekend I had, it was so great to receive that kind of service and care for the situation I was in.

I ONLY come to Hicks Family Nissan because of how trust worthy and sweet the service department is. Brandy and Melisa are some of the nicest and hard working advisors I have come across! They always go above and beyond for their customers.

I had a busy day ahead of me, getting ready for the work week. I thought I would be there for 3hours. they only had one person in for oil changes. So she said it would be 11/2 hours. It was about an hour. Ive done oil changes at other places with far more less time waiting. but I had them fix my driver side front wheel cover. Great Job Yall

Went in for regular maintenance, parts and alignment. The staff was very courteous and efficient. Tended to my needs immediately and quickly. The facilities were clean and spacious.

Came in for an oil change - handed my printed coupon to service rep and she came back and founded a better deal online and saved me money - What a surprise

Took car in to have transmission serviced,the waiting area was clean and comfortable and the employees were friendly and informative

I love the help I got from J Dominquez and Elizabeth they both were so very helpful, was blessed to have them helping me. Very informative.Thank you,Debra Clark

I needed a car. Reached out to Jeanette. She made the process so easy and simple. Most of it online. When it came time. I knew what I qualified for. Came in. Took a test drive. Signed my deal. I was in and out in a Hour and a half. NOW THATS FAST!!! A great big thank you to her and her sales manager Michael for making this quick and easy. Loved the atmosphere. Most of all. Love my car. Will be doing business here again!!!

It was very pleasant to work with Jeanette @ Hicks Family Nissan. This is the fifth Nissan I have purchased over the years and I had never had a woman sales person. Jeanette was friendly, nice, helpful, and made me feel very comfortable. She had my best interest at heart and I truly appreciated it. I enjoyed working with her and I am definitely referring anyone interested in buying a car to her. I am very happy with my Murano. Thanks again, Jeanette.

I had my car worked on Autonation USA Corpus Christi but they couldntfix it. Got referred to Hick Family Nissan Robstown. There Ive spoke toMr. Trevino got hands on my car, kept me informed on what was been done and got my car fixed. I know that Mr trevino cares about his customers and even though i live 2 hours away i will come to get work done there. Mr Trevino is very professional and very respectful man.His truthly an asset to the Hicks Family Nissan. Im just glad I ran intohis service dept. Thank you Mr Trevino and his Crew.

Sales service was friendly and professional. Knowledgable staff .With some negotiation I got the vehicle that I wanted at lower than the price i wanted! Financing department was Awesome, not pushy or demanding no pressure Jessica presented her extras and explained the benefits of each package and let me choose what was best for my needs. Detail department was disappointing,,,took no effort to do a good job, dog hair everywhere smelled bad just covered up with a spray, didnt even bother to vacuum the interior, poor job.However the vehicle was returned to do the job right! I was driven to and from my home and my vehicle is being re detailed and re cleaned at this time.My vehicle we be delivered to my home which is a big plus!

Was taking my whole family to purchase vehicles there but when I found out what the service manager Robert Trevino did to my best friends niece, I took my business elsewhere. For the reason I dont wanna have to deal with him if I had purchased a new vehicle. However, I did hear wonderful things about the sales dept. Heard they were very respectful and the managers were awesome. Sadly, I dont feel the same about the service department

I dont think Ive ever been to a better Nissan! I had some issues with my altima and needed a quick fix so I could make my trip back to Austin, I decided to stop at Hicks Family Nissan and they were able to service my vehicle in a timely manner and give it a quick wash. Everyone was extremely nice as well! I 100% recommend and will stop here if needed in the future 😊

Great company

Robert always does a great job. Love having him at the Country Club. Took a little longer than expected. But kept me informed the whole time. Found a few things that need future attention. Ill be back.

Very help workers

My experiences with the Hick’s Family Nissan group has been very positive. Every single one. So keep up the great work.

Very prompt service ..As soon as I pulled up to drop my vehicle off and opened the door to get out they approached me and took my information and and called me when it was ready.. as soon as I went to pick the vehicle up I walked through the service doors and they were already going to get my vehicle then handed me the keys and said have a nice day..

Everyone at the dealership was friendly and welcoming. I was really impressed with my salesman Edward!!The level of customer service he provided to me was awesome! I have been in retail for 28 years (HEB manager) so I definitely know what excellent customer service should like!

Jeanette was there to answer all my questions. She was extremely patient as it took me about a week to decide on my purchase. I definitely will recommend Jeanette at Hicks Family Nissan to all my friends!

Best deals I have ever seen and went beyond my expectations with all the help I need to get my car

People here are real helpful and try to get you in a pre-owned or new vehicle.... They also are real friendly.. So come on over to Calallen Nissan

Nice facility, was not impressed with the sales management as I was told a straight up lie about a vehicle. Again, sales in general, has lived up to its reputation to say or do anything to make a sale. Our salesman was nice and fairly knowledgeable about vehicles on the lot, you could tell he was under a strict watch by sales management. But it wasnt anything major that curved my interest as I still bought said vehicle. Finance guy was super knowledgeable and friendly, did not treat us like another sale.

Got my car road ready!!!

Great help, got the car I wanted in the budget I needed

The service department at Hicks Family Nissan is great! Everyone, from the time I drive into the parking lot till I drive out, is so very friendly, courteous, and helpful. The waiting area is very comfortable and they provide water, coffee and some snacks if you decide to wait for your vehicle to be serviced. Or they will provide you with a ride if you dont want to stay and wait.

Very sweet and nice people, enjoyable visit

Andrew was a great salesman and made the process a breeze!

All around great experience with no pressure and very reasonable pricing and financing options. The general manager himself helped with any and all issues and overall everyone was beyond pleasant and professional. I would recommend Hicks Family Nissan to any of my family or friends.

Bought tires, assoc knowledgeable and helpful. thanx! bought 3 tires and git 4th free. great service!

My recent experience was a pleasant one. The service was excellent, quick and thorough. Customer service was excellent as well. I will not take my vehicle anywhere else!

Ive been using the Ed Hicks Dealership off of Kostoryz road and was less and less satisfied with their service each time I went there! So I decided to try this location and I was pleasantly surprised! Went in for oil change and tire rotation, they took care of it under an hour and I got the car back washed and vacuumed. The service advisor was very helpful with another issue that I have with my car and set me up with another appointment. I highly recommend this location!

Great service center. They provide you with the best offers available for oil changes to tires and etc. As for their sales department, they are one of the only dealerships who are willing to negotiate with you as most dealerships are not.

Waiting room was very cozy, could watch them work on my vehicle while I waited even

Outstanding service, From the Sales Department to the Service Department, Fun bunch excellent customer service

I just purchased my second car from Hicks Family Nissan. Sal was so professional, nice, and helpful. I highly recommend this dealership and Sal.

Not professional.

Everyone was amazing and helpful. Very knowledgeable. Definitely would purchase again. Sarah, Ana, and Audi, were super sweet. Loved the environment.

The service writers were great and my car was out really fast. The only thing was that all my tires needed air and they didnt fill them up. I came back on a Monday and they had me in and out in a hurry. I saw that the manager was not happy and he went and talked to the techs. Other than that little hiccup they did a great job. Very courteous and professional. Prices for oil change and tire rotation cost as much as one of those 10 minute oil change places but they are Nissan experts and it will reflect on the service record when you sell it or trade it in. I wil bring it here for all my service needs.

They were very friendly & helpful They made me feel welcome & comfortable.I would reccomend this dealership to anyone.

Had a great experience would recommend to family and friends. Friendly and helpful staff

Very friendly staff, found me a great deal on my first car, I highly recommend at least talking to a salesperson

I sent my daughter to get her oil changed in her Pathfinder it was quick she didnt have to wait long!

Very professional. The wait was very short and quality work performed. Thank you Nissan.

We couldnt make a deal happen. We had one made and it fell apart. They reversed it and I got my money back the next day, and for that reason, I recommend them... because even when things got little heated they came through and kept their word about allowing me to return the new vehicle.. and I appreciate that. I dealt with the sales manager Mr.Kal and his assistant Jim.And I thank them both