Non existent customer service. Ordered a hot-tub 08/2020 with “delay” until 12/2020....maybe 01/2021 at the latest. Quick to take my initial deposit and required half payment. Today is 04/05/2021. Still no spa. Still no delivery date. Still NO CALL from the company. Left countless messages and occasionally got a salesperson who would say a supervisor will call me back. Multiple emails unanswered. I cannot recommend this business based on the treatment I have received to date.

Very rude sales person. You don’t start talking to a another customer except to say”I’ll be with you in a moment”. But she didn’t. Left me to talk to someone else. Came back and then a few minutes later did it again! Left me hanging twice. I left and will not come back. There are plenty of other stores to buy from.

I have really appreciated all the time and patience I have received at Lifestyles. My questions are always listened to carefully and I consistently get great information and help. I’m very happy with this location and especially the friendly, knowledgeable staff! Phenomenal!

Chris did an excellent job helping me with my water chemistry and was great to work with

This review is long overdue. Eve is a fantastic resource for anyone in need of help with a hot tub. She is kind patient and simply exudes customer service. Ive had mone now for 6 years and couldnt be happier both with sales and service.

Chris Strom did an awesome job with my hot tub Chema! Thanks Chris!!!

Excellent dealer. Had a small issue with a newly delivered hot tub - walked into the store where I thought I would just be setting up a service appointment, but I explained the issue and the general manager who was on site offered to come over to my place on the spot and fix it without hesitation. Additionally, all of the sales people have been great in assisting with questions after delivery. Highly recommend.

Lifestyles Hot Tubs in Rochester is awesome! Our last Hot Springs tub was 15 years old and still working fine when we moved to our new place. The new one is even better. The installation crew was great. It was a very difficult install and they didnt even blink. They made sure everything was perfect before leaving. The service after the sale is also great. I recommend Lifestyles and Hot Springs to anyone looking for the best!!

Do not buy hot to from this company. I bought one less than a year ago my tub already broke technician said super common with their hot tubs. The service is absolutely the worst Ive ever seen in my life

Excellent experience. I went in on a whim but was pleasantly surprised by how friendly and knowledgable the sales staff are. Prior customers seem well taken care of when they call/come in, always a good sign. The product also seems quality although they could stand to renovate the show room. Still rating 5 stars as the quality of customer service and product far outweighed this. Would recommend.

I called Lifestyle Hot Tubs with a question about a 20 year old Jacuzzi replacement part and Eve said they dont handle in-bathroom hot tubs. Nevertheless, she referred me to an outside independent contact who might be able to help me. That was a great assist and I can see why Eve gets such great reviews. Thanks Eve!

I am blown away by the level of customer service I received, and continue to receive here! Eve has assisted us through the entire process. From purchase, delivery, initial fill process, chemical assistance, and even a bonus trip to our house for a total walk through and mini class! We have been more then pleased and we LOVE our Grandee tub! Thank you for everything!!

Extremely pleasant buying experience. My salesperson was very helpful and knowledgeable about the Hot Springs spa I was looking at, and she was happy to answer the questions I had about the salt water system (without overselling or making it weird, which is more common than youd think). Refreshing!

I have been coming here for 20 years and have never had any problems. Theyre very helpful and very informative even when I think I know better than them they always know better than me! Will definitely get my next hot tub here.

Eve and her staff have made hot tub shopping a pleasure and stress free.Very friendly and knowledgeable.Plus they are open all year round 7 days a week which is hard to find in this industry.

Eve was so professional and knowledge about hot tubs and water chemistry. My husband and I visited the store today and she was so busy helping multiple customers by herself and never once stressed or got overwhelmed. She still took the time to answer everyones questions which was quiet impressive! Great location and even better staff.

I told the woman working the front that my husband and I just bought a house with a hot tub and owning one was new to the both of us. I mentioned to her that I was looking for advice since I was pretty clueless. Her response was “just dump some stuff in it”. It wasn’t very helpful especially since no “stuff” was offered. She then told me to test the water to see if it needed more “stuff”. I had several questions about hot tub ownership but was too embarrassed to ask since she made me feel like I should have already known most of it. All in all, I’ll drive to the store just up the street and skip coming back.

Eve, my sales person, provided excellent customer service and went above and beyond with her assistance with my purchase of my new Hot Springs Hot tub. The installation team went above and beyond with their installation of my new hot tub. I highly recommend this store for a purchase and installation of a new Hot Tub! Just start with Eve.

Hi I had a real good experience over there. This my second Hot Springs Spa the manager and Rochester her name is Eve shes a very nice woman honest and helpful. When you buy your tub theyre very helpful. This is my second one there a warranty on them they do deliver thank you

Chris Strom did a fantastic job helping with my filters today! Also, I love my hot spring spa! Call these guys NOW for your next/first hot tub

I just bought a hot tub and stopped in to Rochester Hills Lifestyle Hotub to get my chemicals. Eve was very knowledgeable and taught me how to treat the water. Thank you!

Chris Strom did a good job hello with my chemicals today!! Thanks Chris !! I have Ben dealing with lifestyles for 11 years. I love eve as well!

I have repeatedly asked to be taken off of the call list. They keep calling and it doesnt stop. Its actually beyond ridiculous. Im sorry that I ever even showed interest in a hot tub. When I finally find our hot tub, it will not be from lifestyles. A bit of advise, dont pester your potential customers. We tend to avoid that kind of behavior.

Super helpful staff! Very informative and easy to follow their directions on balancing water. I highly recommend this location.

Great job from the team on consulting us on our investment. Highly recommended!

Always helpful when I call with questions. Great with troubleshooting over the phone or in the store. Eve very knowledgeable.

Always the best customer service!! Always have been so helpful no matter what we ask. They have always been a pleasure and makes it so easy!!!

Chris did a great job helping me with my tribe filters out of the Rochester Hills Location! Thanks Chris

Never over bering and very knowledgeable.Prices are competitive

Awesome staff! Wonderful products. Come to here!Eve & Katee were tremendous.

Eve helped a great deal my spa is 19 yrs old have had a fantastic experience

I have two tubs always go to Eve when I need anything for the tubs. She is great to deal with.

Customer service has been horrendous. I have been trying to work with them for 6 weeks to get a leak fixed. Appointments are 1-2 weeks out, which by itself isnt bad except the first appointment consisted of just confirming that its leaking and needed another appointment to fix it. But that fix didnt work, so needed a third appointment which again consisted of just validating that its still leaking so now I need a fourth appointment.And by the way, dont expect a reasonable window. They will show up some time that day, so you have to wait around all day. The tech for todays appointment didnt even bother ringing my doorbell and no one called me to tell me he was there, so I wasnt even aware he showed up until I called at 4pm asking if he was still coming. I wanted to ask him questions about the previous fix, but wasnt given the opportunity. I will be be in the market for a new hot tub soon and will definitely not waste my time again with this company.

Chris Strom did a great job helping me out!

Chris was very helpful!

Eve and her team are top notch hot tub experts! Eve has been my go to girl for all my hot tub needs for years now.

Weve had a hot tub from Lifestyles since 2004 and have enjoyed it everyday!

Eve and Barbie provided excellent customer service. Further, they are very knowledgeable about their products.

Chris did a great Job helping my mom with her water chemistry! Thanks Chris Strom.

The Staff at the Rochester store were very helpful in teaching me how to clean my tub and maintain it!Thank you!Semper Fidelis,Colonel Thomas Doman USMC

Eve is always so helpful when I come in to purchase products for my Hot Tub - Highly recommend this location!

Great store. Always have what we need with knowledgeable salespeople

Barbie was helpful finding all the chemicals o needed and it cost less than ordering on Amazon!

Bought a house with a hot tub, my first. Mark and Eve were awesome in getting me set up.

Barbie was great we had no idea what we were doing and she was super helpful!

Brian and Lauren were very helpful today and Eve runs a great store!

Chris And Fred did a great job helping out today!

Chris did a great job helping me in the rochester store today

Quick water testing

Been coming here for years for all of our hot tub supplies. Cody has always been especially helpful and knowledgeable

Eve was great we always have a good experience there.

Totally unprofessional. Seemed uninterested in providing any details about Hot Springs Spas. Worse yet, arranged a time to come back for wet test of one of the spas and they totally blew us off by closing the store 10min early. Wicked disappointed as we drove over 40min to come back to the store. So much for selling a $13,000 spa. Guess our purchase is valued more elsewhere.

Been coming since 2013. Eve is extremely knowledgeable and helpful!

Outstanding in store support from Eve - fantastic!

Great service and competitive prices

Eve was great at helping with our new spa and chemicals.

Great store with a great line of tubs.

Barbie was extremely helpful. The only spa store that I will go to!

They had what I wanted at a good price.

Barbie was very helpful! Same prices as online, and its yours immediately.

Eve, is a great help in saving me money.

Eve is awesome! End of story!

Always helpful staff, especially Eve.

Very helpful and knowledgeable staff !

Good customer service by Barbie!

Very helpful, and very knowledgeable.

Excellent customer service!

Eve is amazing.......awesome!!!

Eve was awsome

Great service!

The staff at the Rochester location are chemical experts

The girls rock at lifestyle Rochester!!!

What a place!!

Awesome Staff!!!!