Amazing customer service! the owner him self took 30 minutes of his time trying to fix my 17 year old hookah and he tried everything but nothing worked then he spent another 30 minutes helping choose the best option for my replacement😁 which I am very very very happy with.

By far the best smoke shop I’ve been to in Rochester, Ny!!!! Went in the other day to look at the hookahs and I was immediately greeted by their well educated staff that went above and beyond to explain to me everything about the hookahs and all the accessories they have to offer that go with it… He even suggested a couple of different tobacco flavors from their wide range along with a coal burner too 🙂🙂 I highly recommend for anyone who’s unsure about what they want or what they’re looking for to make a stop by and I’m sure one of their amazing staff members if not the owners will guide you in the right direction!!!

I have been to this shop a few times. I am extremely impressed by the variety and the quality of their items. Also the people that work there are very helpful and can answer most of your questions. There’s nothing worse than going to a smoke shop when they can’t answer your questions but not this place. They are on the ball!

Great customer service great up-selling skills. 10/10 recommend

Angelina was SUPER helpful. Talked me through their loyally program and was very personable. They have a lot to choose from and have great quality products!!

Hands down the BEST one stop smoke shop in town! Huge selection of EVERYTHING, clean store, chill vibe and most importantly, Excellent customer service. This is the one guys. Go check them out!

Very nice and hip spot to get all your smoke goods! Twan was great help! Helped me pick out a golf hookah

Twan helped me get set up and answered all my questions with expertise. They have an amazing selection of glassware and tools. Definite come here for your needs!!

They were amazing helped me with what I needed so knowledgeable and kind I will be going back for my needs amazing. The store is also beautiful

Great place, great people, awesome experience!

Best shop smoke shop ever so happy with my purchase.... very helpful and knowledgeable 😊😊

This place was awesome!! The staff was super friendly (including Kilo) and helpful and I was able to find everything I needed and more that I didnt lol! Overall it was a great experience and i will definitely be back!

I HAVE BEEN COMING HERE SINCE THEY OPENED AND IT IS ALWAYS A BUSINESS DOING PLEASURE WITH THEM. NOT ONE SINGLE INCIDENT. THEY ALWAYS BACK UP THEIR PRODUCTS. THE DELTA 8 THC OIL SEEMS TO DO THE TRICK. MY ANXIETY HAS LESSENED AND IM NOT HITTING IT AS MUCH AS A BOWL OF GREEN. SAVING MONEY AS WELL. IT DOESNT HURT I LIVE RIGHT ACROSS THE STREET.

My wife and I had an amazing experience shopping here. All bases are covered, the store is clean and well organized. The assistance provided by Hassan, one of the shops owners, blasted it all through the roof. Thanks. We will be back.

Great place! Clean ! Quality items ! 10/10 would recommend👏🏼👏🏼

Great customer service. Friendly atmosphere. Fair prices.

I stopped in for the first time tonight. This store has everything you are looking for and more. The variety is unbelievable. The selection is great and ranges in price to fit anyone’s budget. The staff is very friendly and extremely helpful. I will definitely be stopping in again when I need anything in the future!

AMAZing and sweet workers, will answer any questions you have!

Last week was my 1st time and Im back this week for more.....no more traveling to Michigan they have everything need right here. And they were so nice and helpful.they dont even push you to buy more then what you came in for...yeah this my new spot...see yall Thursday mornen 😁👍🏾......💜 Scooby!!!

First time in hear and Im very impressed. Salesmen are very knowledgeable friend they know the products will differently shop here from now on.

Super nice and has everything you need!

The place is decked out with anything you need. The customer service is phenomenal and they helped me find exactly what I needed. By far one of the best places in Roc for any smoking accessories. I definitely recommend stopping by.

Beautiful place so many options!!🏆🥇

Absolutely stunning. Open lay out and they have the best quality CBD and Delta 8 products on the market with competitive prices. This place is huge! Definitely your one stop shop! Not to mention the excellent customer service.

Great customer service best smoke shop in the town

Customer service really good make sure you get great quality, and great prices

Best place in town for all your smoking needs. Employees are very helpful and always willing to work with you. They have an ever changing stock of beautiful pieces and a wide variety of you basic smoking accessories. There DELTA 8 THC cake pens are amazing and there are always new strains to try. Overall great place, never need to go anywhere else!

One of the best Ive ever been to! Great customer service. Great selection and great prices. Highly recommended!

The staff is friendly and knowledgeable. Went in to purchase some Hookah accessories (a phunnel bowl, washable hose and a bottle brush). They have a great selection of products. Looking forward to visiting again soon!

Best smoke shop in Rochester hands down. Huge selection, chill vibe and dope employees.

Great service from Angelina in helping me pick out the perfect Hookah for my wife. She was knowledgeable and made my decision easier. Thanks Cartel Palace !!

This place is dope AF. Clean, well organized and knowledgeable staff. They are awesome!!!!

I rarely write reviews, but this place deserves praise. Apparently a local family business, owned and run by two brothers. Had a chance to talk to both who were helpful and friendly. First time here this week, bought a Cake cart after spending some time with owner to pull up the lab test results (based on QR code on packaging). Then I had some problems with it (due to clogged airways) and returned to the store a few days later, Left the store with it fixed (by heating) and with another cart. Great service, wide selection, and all around nice place. Will be back!

Great costumer service, they are very helpful. Definitely will continue to come to this place to get anything I need!! I recommend this place!

Come check this place out!Cartel Palace is your 1 stop shop for all of your smoking needs, CBD Vape, and hookah.The guys behind the counter were very knowledgeable and said they would price match any store in the rochester area, and this place is loaded with a variety of different products, Very Impressed!

Hands down the BEST smoke shop i’ve ever been in! excellent customer service and have an amazing selection of Glass and hookahs. They have the largest selection of Delta 8 in Rochester!!! Definitely my go to spot. Check them out!

Best hookah selection I’ve seen in Rochester! Great quality and customer service. Highly recommend

By far the nicest smoke shop in the 585! Amazing selection of anything you could possibly need from a smoke shop. Hookahs for days, stunning glass pieces, CBD, delta 8 THC carts!!! Strongly recommend this place. Excellent customer service and not to mention all the cool staff and chill environment in there. You go once and you’re coming back GUARANTEED.

Super helpful and friendly staff!

Great place. Nice and clean, staff helped with everything and even more. 10/10 recommend coming here.

If you wanna see a smoke palace come here youll be in heaven

The best! I’ve been to almost all the vape shops around but this one is the best with no comparison. I’ve been here and today they matched a good price for a high quality bong. The best!!!

Came in and was attended to immediately. The associate asked me probing questions to get to what I needed and was satisfied with my purchase. Would definitely recommend.

Great place, cant beat the prices here and the staff is very knowledgeable

Beautifully set up store, they’ve got literally everything you need from hookah to hand pieces to Cake Delta 8 THC pens; on walking I didn’t feel too overwhelmed and the lovely gentlemen behind the counter helped with any questions I had. Gotta say it’s been one of the smoothest and the best transactions at a shop like this that I’ve had in a long time. Definetley gonna be a repeat customer!

Best smoke shop in town! Great prices... not going to get better anywhere else!

Best selection, best vibe around and always a great atmosphere. If you need anything at all they can help ya and will be enjoying my purchases as soon as possible.

Walked in just to look around and ended up walking out with one of the nicest hookah equipments and with more knowledge on its origin than I think google would have ever taught me in a million years. 10/10 would recommend and customer service was at its FINEST. Very pleased.

I really loved the ambience here, it was welcoming from the time I walked in until the time I walked out. Im a big hookah smoker and they have everything I needed and a big variety. Angelina was so helpful and put me on to some really good smelling incense which I purchased. Run to Cartel Palace, they have all your smoking needs.

Awesome customer service !

Cartel has the best variety of glass and e-rigs, as well as customer service. I highly recommend you check them out.

Awesome place to come and visit.. has alot of stuff to choose from 👍

They were amazing. They took their time to explain all the different type of hookahs, the best products to use and were very informative. I highly recommend them for your smoking needs!!!!

BEST SMOKE SHOP EVER!!!! They even have Delta 8 THC Disposable 🎂 pens which are so convenient!! ABSOLUTELY recommend, 10/10!! PS. Was in the store for 2 hours looking at all their products and amazing collection of glass!

This is always my go to spot! I walk in always greeted with friendly and fast service. Can’t ever go wrong with coming here you will get all your smoking/vaping/decor needs all in a one stop shop! Come show love

Excellent customer service with a great selection of waterpipes. Say hi to Kilo when you get there.

This place is great! with good staff and where you can find all that you need.

I love their Delta 8 carts. Crazy selection, great customer service.

Best smoke shop I have been too by far. They will have everything you want. Even the best CBD products. A must visit if you live in rochester or around there

Very clean, organized, with a great selection of products! Staff are always helpful and friendly 😁 best smoke shop in the 585

Amazing place, everyone is friendly, good service, has everything you need all in one store!!

The best shop around! you will be blown away as soon as you walk in! they have everything you could ever need!! and the owners are amazing! customer service 10/10. 100% recommend

Very professional and friendly. Comfortable for people who don’t know the rhetoric and just wanna look lol

I Came to cartel palace for the first time and the staff was super friendly and hooked me up with some great deals! They have so many different varieties of pieces, edibles, trays whateverrrrr you need to get lit they have it!

Very helpful staff. I came in for my 21st birthday and every employee was eager to help get me the best of the best, which they did! Highly recommend!

Had a great selection of glass, best smoke shop in town for sure. If you need anything smoke or vape related this is the spot. Has great customer service and they were very helpful with helping me find what I needed. 10/10 recommend live my new peice

This place has it all. I was help instantly with any question that I had and was shown all the items that was on my mind. If they did not have it in stock just ask and they will get it in.

Place was awesome. Great experience. Staff very helpful

This store is the best in Rochester ! Top notch customer service and has everything and beyond !!

Great employees, very hospitable. Highly recommend this smoke shop

Amazing customer service and selection of glass. If ur trying to upgrade to something really nice this is the place. The best selection in Rochester by far. Clean and decorated so beautifully for Christmas!! Great vibes all around and they also have these super Delta 8 thc disposable rechargeable Cake🍰

Great customer service....and Great prices....The owners actually take their time with you

Amazing customer service would recommend to anyone ....SO MANY AMAZING THINGS cant wait to go back. So chill and laid back !!

LA like vibe. Very well lit. Tons of glass and accessories. Excellent customer service. Best Smokeshop in the 585 BY FAR!!

If you’re not visiting this place at least once a week what the you doing

Anytime i come in the employees are so friendly and help you with whatever you need and make sure you leave her satisfied with your purchases. its the only smoke shop i trust to go to, definitely recommend them! :)

Excellent customer service. They were patient with me and explained how the hookah worked as well as showed me how to set up my hookah. Need a hookah come to Cartel Palace!!!!!

Amazing service. Would 100% shop here again. Very chill. Great vibes.

Good customer service

This is a great place to go for anything you need, they are never out of stock, and will always provide great service.

Friendly staff. Awesome shop lots of unique items . Definitely will be coming back.

Great shop, definitely recommend!

My husband and I had an amazing experience as first time Hookah shoppers. Angelina was absolutely incredible and informative! We will definitely be longtime shoppers here!

Very professional friendly staff. They are very helpful and get you in and out. They know everything about all of their products and have the widest selection of glass, cbd, and flavors for a good price. Great quality as well. The environment and atmosphere is the best part of going there. Will be going back for all my smoking needs.

My first time going to cartel Palace. And they customerIs good.

Great customer service, very helpful with finding good deals lit vibz and best hookah selection out!!

Amazing place. Workers are so friendly and help so much in the store finding the best item for you and give good recommendations. My purchase was of great quality. Will be back soon.

This place has everything you need.staff are friendly. First time here and I love it

Such fantastic services and great selection. I’m older and every time I go they answer all of my questions. I can’t say enough about CP take it from Mrs Weed this is the place to go!

Hayyan was very friendly and helped me out. Come see the gigantic parrot!

HANDS DOWN BEST SMOKE SHOP IN THE AREA! Ive been to a lot of smoke shops in the Rochester area and this place has the best customer service out of all of them. They know their products, their glass selection is huge and their prices are quite reasonable. And the vibe in there is really cool. Definitely my new favorite smoke shop

Staff was very friendly and helpful. If youre looking for a wide variety and a great deal this is the spot for you.

Amazing store, one stop smoke shop

My absolute favorite vape shop, they have the nicest pieces and always give discounts! Definitely worth the drive :)

Definitely the place to go..gave me a great discount and information on hookah products

Great shop to stop at and get exactly what your looking for, can be in and out as fast as u need or u can chill on the couch and think about what u really need with a view of the whole shop .

Love it Here !!! They Always Have Everything I Need ! From Vape Accessories To Hookah Stuff !! Come Check Them Out You Won’t Be Disappointed!!

Love this place! They are my favorite. Always have the best inventory :)

They have it all! Great customer service, super friendly environment! Feels like a palace as soon as you walk in. Variety of different products, too much to name at a very fair price. Great experience, highly recommend.

Awesome customer service definitely recommend!