Adam was very knowledgeable and very helpful the entire experience was Great 👍! Thank you Adam for all your help there was no pressure and I brought a bed cant wait to sleep on it! Thanks again Adam!

Kirsten was a great help and showed me everything that I needed to know about the beds. Great service and no pressure sales. The humidity in the store made little hard to know if I really liked them beds.

The employees are very knowledgeable and polite. They take the time to help you find the correct bed and answer all of your questions. They are in no way pushy or aggressive either, which is very nice!!

Our salesperson, Kirsten, was very knowledgeable and pleasant. She explained all the different options to us thoroughly and let us try out all the beds we wanted. She did not hover or push, giving us plenty of time to discuss things without her listening, and still being available to us to answer questions. An excellent customer experience without the pushiness I have experienced from every other salesperson I have ever worked with on a major purchase.

They lie to sell products. Bought our mattress here 2 years ago. (Which we hate, worst mattress, biggest waste of money)Salesman also sold us sheets telling us they had a lifetime warranty. Which we just found out was a lie told to sell more stuff. Sheets are horrible, falling apart, and they won’t honor it.Sleep number sucks and this store is dishonest.

Great service very helpful no pressure. Ask for Henry

Very nice sales person. Adam helped us a lot and answered all our questions. He made me feel at ease and not pressured to buy anything that day.

Awesome people, very friendly customer service, beds are otherworldly comfortable. Would give 4.5 stars only because its gonna take a month to deliver, but with covid everything going on that cant fully be blamed on them. Overall one of the best customer experiences of my life.

The people there were very knowledgeable out about the beds took there time in helping us find the right bed for us thanks so much.

The sales person, Henry, is the only one who deserves any stars. He really was excellent. Unfortunately things went downhill quickly with the delivery process. We were scheduled to receive our bed between 4-7. We were sure to have someone at home during this time frame for the delivery. My husband was notified the delivery would be at our home within a half hour. I was still at work and rushed home to be there in time. Upon arrival home, I am notified by email our delivery was to be rescheduled over 2 weeks later....without any other notice! When I called customer service, I was told they came to our house and no one was home. This was false and I informed them I have video to prove this. I was then told they attempted to call me. Once again, this was false. My cell phone shows no record of a missed call. They did attempt to call my husband who missed the call. The service person did not answer when he tried to call them back. I was then told they couldn’t find our house. For the amount these mattresses and bed frames cost, I would expect better customer service and competent dispatch/delivery. No efforts were made to correct the delivery and dispatch error. After an hour of my time on the phone with customer service, was told there was nothing they could do about the delivery. I had to cancel my order due to Sleep Number’s failure to deliver on a product. Congratulations Sleep Number, you have lost my business.....consider investing in GPS for your delivery drivers.

Kirsten was absolutely great. There was no pressure to buy. They gave us benefits of different beds and let us decide. Highly recommended

Absolutely fantastic. Kirsten was very helpful and personable. Pleasant to do business with.

Henry was very helpful! We can’t wait to get our new bed.

We talked to Henry at the Rockford, IL. store and he took us through everything about the Sleep Number bed. He showed us where or pressure points are when we sleep and adjusted the number to where the pressure was nil. We could tell the difference while on the bed. It was very impressive.

It was a great experience with a very knowledgeable sales person, Michael. He gave me the opportunity to test every mattress, ask questions and had great answers. We were in the store for about 4 hours, but it took that long to go through the process and purchase the one we thought would suit our needs. We are awaiting delivery!

Henry was a great help. He answered all of our questions and was very thorough. He helped us throughout every part of the process and we can not wait to get our new sleep number!

Went to Rockford store to purchase foam layer. Interacted with, Henry, who was knowledgeable, efficient, very helpful and friendly. He explained my bed, previously purchased, came with a warranty and that I could save money by calling their corporate office to obtain new foam. Henry provided me with all the information I would need when calling. I had recently moved and was resetting the bed. Henry helped me determine what level my air should be. I purchased some additional bedding, no sales pressure AT All, and left the store very pleased. Thank you Henry and Sleep Number!

After a year of research, I bought my Sleep Number bed. Kirsten answered all of my questions and was fantastic! I could not have asked for a better experience.

Henry is very knowledgeable about all Sleep number beds. He is very understanding to customers needs for a AMAZING night sleep but he also cares about there financial issues. He is awesome. Great customer service.

Customer service was great just doesnt have any options for the disability people who really benefit from a bed like this that adjust ups in many positions,who are on limited income and no credit score or low score 🤔

Kirsten and Mike were fantastic! They were extremely knowledgeable and helpful and patient. My wife and I visited several times without ever feeling like we were rushed or pressured. When we eventually were ready to make a purchase, Kirsten and Mike helped make sure we got the best deal available. We are now happily awaiting the arrival of our new sleep system!Thank you!

Staff was very friendly and knowledgeable about the different mattresses which helped alot.Took the time to explain how their beds work and the differences between the various models.Also allowed us the opportunity to lay down and feel the variations in the settings, on more than one model.

We visited the store on Thursday and were greeted by Henry. my wife and I have been thinking about a Sleep Number bed for a while. Henry help us through the process and we will go find the bed and the setting that relieved both of our back pains. We decided to go with financing through Synchrony Bank 30 month interest free. We were also able to take $250 off the price of the bed and Henry was able to get us two free pillows. The bed should be delivered on Wednesday overall Im happy with the process.

Customer service was excellent. Prices are high. I feel 2 free cooling pillows and or weighted blanket would of given them a 5 star and made me feel a little better about the high price I am paying for just a mattress.

Kameron, Henry and Dennis were incredible. They all did a great job of making us feel at home in the store. The process of finding your number, and then demonstrating how the number translates within the various models of bed really helped us feel that we were buying the bed that best suited our needs. We spent a solid 3 hours in the store, and they were more than accommodating the entire time. The typical sales (commission) environment doesn’t apply to this store either, at no time did we feel like we were being pressured to purchase anything. We settled on a king size half split i8 bed with all of the extras. We look forward to taking delivery in the coming weeks!

Kirsten was a great help thoroughly appreciated all the help

The process was seamless. good experience from start to finish. I hope the product is as good as they sold it to be.

Everything was explained to me In detail. Michael Neldon Was very pleasant to work with And very knowledgeable about the product.

Great customer service but their prices are astronomically high. The products they advertise on TV are entry-level at best. A setup with the features you may want might come in at 3 to 4 times more.

Wasnt sure if I wanted to go there to try on mattresses but what a great group of guys. Walked out feeling relief on my aching back. In 90 minutes of lying on their mattress. Will be back this week to make the purchase so I can have that feeling at home too.

We recently purchased a Sleep Number bed at this store. The staff, especially Henry and Kameron, were very knowledgeable and their customer service was outstanding! They took the necessary time to help us understand the incredible technology with this bed and how to use it to our advantage.

We had the best customer service you can imagine!! The bed is amazing,and life-changing!!

Extremely poor. Used it 2 months and one of the houses came disconnected, called the store and was told I would have to contact the company in Minnesota for service. Were in Illinois so I guess we dont have an expensive mattress to use and have to sleep in chairs. DONT PURCHASE!

I bought my bed there a year-and-a-half ago and still loving it have sleep apnea and havent slept better sent a friend up there last year who had sleep apnea he bought a bed and now he sleeps in his bed every night compared to sleeping in his chair a couple hours at night before I received $100 gift certificate for referring a friend had to have surgery on my knee couldnt get up there to spend it and they allowed me to order some new sheets over the phone and he was $200 and they sent me the sheets Ups free of charge Ive ever met up there thats very friendly and very knowledgeable I am very happy with the place and would recommend it to anybody

After a bad experience with the online chat and ordering a bed, I decided to go in to the store. Michael helped my husband and I get our bed purchased and explained all we needed to know about making the bed work for us.

Watch for their bait and switch financing. They tell you there is 5 yr no interest financing. But, the paperwork says 18 months. Watch how they lie to you. We are happy with the bed itself, but the deceptive sales practices ruin the whole experience

It was great Kristen was bbn very helpful!

Salesman was very knowledgeable and easy to work with, no high pressure.

Dennis was an awesome Salesman a perfect gentleman . Kameron was awesome too.

No pressure by sales personnel. Staff friendly and very helpful.

Kirsten was very helpful!

Have been thinking about another sleep number bed. Glad I went in to test them out.

Customer service was terrible. Nobody helped me so I left.

Got lied to about the sleep guarantee. Ill never shop here and especially wont buy from Dan anymore!

Great people

Henry was fabulous!!!

Great service

Nice beds

Awesome

Price is to high