Excellent staff. Specially guy working back on printing part. He is great, utmost customer services. Keep it up guys. I cant find any excuse to say bad about this place. Thanks 😊

Besides the 25 minute wait to print 3 pages at the print center, this place is great.

This place needs more workers or workers that know how to do more than one job. There was only one worker at the back counter and many customers. The other workers were just standing around doing nothing. The wait was so long that I had to take my business elsewhere. Been here many times for decades, but now taking my money elsewhere. Hope you fix this before its to late.

Employees extremely friendly and try to help however the can they deserve 5 stars but other then that. My experience with receiving a desk been nothing but horrible. No one could get a hold of the shipping company. On top of that the shipping company kept pushing the delivery date back. If and when possible make sure you buy something in store.

The customer service was awesome at the Office Depot in Machsney Park, IL. They were able to help me find an office chair and other office supplies. I will be going back.

The store was very nice and clean. Everyone was very helpful and wearing a mask and they even talked me into the rewards program.

The ladies in the copy center were sooooo helpful, could not have finished my project without their help.

Thank you for laminating the covid cards.However, when mine was done this morning (4-7-2021 about 11AM) The label area (bottom) of my card was black and unreadable.The reason it is black is because when the label was printer it was done on a thermal printer. You are using heat to finish the lamination, the heat from the laminator is turning the label black. They used thermal labels to print the data.I gave a 2 to thank you for trying to help. I dont want you to damage anymore covid cards.

Helpful staff.

This place is amazing but hidden from view with very friendly helpful staff especially in the printing department. Since ive been filing federal rights cases, up until recently I used Kinkos down the street. This place should give Kinkos lessons on how to treat customers in a Covid world. If you are older or require assistance with your printing needs this is the place to be in Rockford. Thanks Jessica, Bree and Store manager Dan who unlocked early to let me in on a cold February morning while im under a deadline on a emergency filing.Thanks again.

Employees were very helpful. I was able to find everything I wanted.

This place is pretty well stocked but the employees are another story. I really wish theyd just focus on completing the checkout process. I understand that the store isnt busy, but itd be helpful if they just did their jobs.

There call direction bot doesnt direct you to anything. Just keeps repeating options endlessly

The best way i can describe my experience at office max is organized evil.rude staff. i can tell they LOVE gossiping, so they dont have time to help their customers (even when i was the only customer at the store) they yell at you, and tell you wont find the stuff you want at any other store. they dont deserve a star, they deserve a big LOL

I had ordered some folders in bulk for an upcoming event, and that is where things went south.1. They ordered them in separate orders...not sure why.2. One package was sent to work address, when I only discussed sending them to my home address or pick up in store (if that option is quicker). I never game them a work address.3. My wife called and they were rude telling her what package? and if you ordered a package, we will call you when its ready4. I just called because we still have heard nothing (I was told it would be ready by 12 pm Friday. It is now 4:45 on Friday) I was talking with a gentleman who said nothing, suddenly put me on hold, and then hung up.In conclusion. I am here with half an order, no answer to where the other half is or why it was sent the way it was. I have never dealt with a company that has handled a situation so poorly and on top of it display such a disgusting attitude to assist. I will be calling corporate and I will no longer conduct business with Office Max, or any of their affiliates.

Great sales going on for back to school shopping. This store is clean and organized. Customer service is great, friendly staff. I love the fact that at the register you are asked if you would like to donate a school item to children in need and they have three options of items kids need for school ranging from one to four dollars... always happy to help

Back packs are the coolest and most durable and long lasting! Original as well and that nice little lady at customer service is amazing! God Bless yall!!

Excellent Service and great management. Store manager Dan was great help. Love this place.

Great place to go for office needs.

Went to office max to print 5 color copies. The gal behind the print counter was rude and short tempered. I appreciate good customer service and will go elsewhere next time because of how I was treated. Went there again today only because I didnt know where else to find what I needed. Once again, poor service. I checked out and then saw a 20% off coupon at the check out. I said is this good today? Cashier said yes. I said why didnt you offer me the coupon. No response. I said, please refund me 20% of my purchase. Cashier did so but honestly, why not offer the consumer the coupon thats laying on your counter. Geez!!

Bought a new laptop after being helped by an asst. manager who was patient and able to answer all my questions. Very good customer service! Just wish I would have been able to deal on the laptop.

I went to OfficeMax in Rockford, Il when I needed to buy mailing envelopes and then ship two items. The store associate made an error when filling out the Fed Ex shipping forms, and both items when to one of my customers. When I returned to OfficeMax, I received a sincere apology, a refund on the shipping and the mailer I had bought, and a gift card. I felt they went far above and beyond and would not hesitate to shop there again.

Very good. Got in. Was treated nice and the business cards look amazing.

Excellent customer service, Dan was awesome, and everyone very helpful. A+ it would be nice to see more companies giving this level of service

Friendly, helpful staff. Professional, neat and work as a team.

Went to Rockford IL State st. Store to purchase a lateral file advertised in Sunday paper as sale pice $119.99. I was told they didnt have in the warehouse. I asked if I could purchase the floor sample and was refused.It seems to me that was very strange and certainly not reasonable.The ad was the day before I went in. Not very customer friendly for certain. My past experience with Office Depot had been favorable, but I was not expecting the lack of satisfaction received.

A page was missing from a paper product I ordered. Packaging ripped. I asked for a discount and they gave it to me without question. Thanks for the great service Diana and Nancy.

I buy a bit off the website, and recently bought a couple 24 LG monitors. Come to find out they were listed wrong on the website and I actually ordered tvs. I called the 800 number, and they told me to bring them to the store. The store told me they can not take the return since they wont be able to resell them. Shipping them back came with a whole other set of headaches, but based on how difficult it was to get these returned, I probably will not do business with them anymore.

Quick in. Got what I wanted. Quick out!

I picked up a sweet deal on a 29” monitor.

Office Max is the go-to place if you need office supplies, and want more than the basic selection that is provided at Walmart/Target. They have all kinds of things to organize your office, and a selection of pens, pencils, ink for your printer, desk furniture and everything in between. This location is on the end of a large plaza, and its always convenient to park here. The store itself feels like it hasnt been updated in many years, so feels somewhat 2000, but you cant beat the selection. Prices are mediocre, and youll end up paying more than Walmart/Target, and the checkout process can be slower than it needs to be, but its typically not very crowded.

They make great copies here of any size and the staff was very helpful

Busy place good pricing, clean store and polite employees

Very friendly and knowledgeable staff helped me find what I needed. Another checkout line was opened when the open one was very slow.

Thank you for helpful and friendly service.

I go there to use the fax machine and there workers are very nice

Easy to find what you need.the staff is very helpful. Sometimes it takes awhile to check out

A great place for office supplies and some electronics

Great place to buy your office supplies.

This would be the second time using their copy and print center and having issues. Go to a local print shop if you want something done right.

Service,and knowledge of products made shopping easy.

I tried to return a Duracell 6t cord Item ; # 490499 for IPhone 7 as it kept slipping the connection & I would here the ping on off; so suggest not to buy it, it was so irritating hearing the noise knowing it was going on and then off; it does not work.The Manager; Dan was there when the clerk said it was this one as she pointed to the DU lower price item of the two cords I had purchased; however I didnt see which one she had pointed to; showing the manager because the computer was not taking the refund.I stated that it was a different item on my receipt when the refund FINALLY after a long wait went through. I said it was $14.99, but both said it was not, when the register rang up my refunded amount is when I noted it and the other cord was $9.99; and they refunded; only $7.99 or the amount they were only willing to refund; and I challenged that amount. Dan stated, Oh the computer kicked out the other $2.00, so I will have to give you $2.00 cash, and then I had to remind him about the tax too.Seriously, not only the technology about the cashier register computers not connecting having to wait so long, and now this; I am standing there going through this & since I purchased a higher ticketed price for over $160.00 on that same receipt.I got zero; I mean not one apology of; I am so sorry, for this wait. It never even entered their minds to say that to me. All that was said; the problem is the computer connection; and began with; Well, you understand why they are taking so long; in a snarky tone. I did not understand, as they need to get that fixed. I was upset, as all they gave were excuses.This is how you get treated for a none functioning merchandise return. No accountability of selling crap, but a plethora of excuses. Here is the most ridiculous of all, they wanted my drivers license when I had a valid receipt; which I refused. & stated, what if I didnt have one? I said this has happened before and they used a government ID, but not my Drivers license, NO! I had to remind them about Target.The manager used his own license. What store requires your drivers license when you paid with a CC? I told him I purchased it with my CC not my drivers license. I stated, This is so alarming and you are scaring me away.I have been a customer since these stores opened Depot/Office Max, but I will not step back in those doors again. Not ONE; not one apology of I am sorry from either the delay or the item being a piece of crap. All I heard was it is the computer, you can understand when it is technology. Truly I cannot, when other stores do not have this situation on a refund.When I got home tonight, and looked it up on their website, and compared the item number and the cloth/purple cord, [as I had kept saying as I went about my chores], I know I am right, but why would they defy me.There it was on my receipt the same item number; it was $14.99, how absurd to argue with a customer; they cheated me out of my refund by $5.00; BEWARE! Will they do that to you?If all refuse to show personal information used and have their identity in their system; to be subjected to identity theft; theyll have to change their policy!Get your crappy computer connection fixed to, and train your people to listen to the customer, as they just may be right; as well a bit of manners for the manager.Lisa answered the phone tonight, and it is time for Dan to go some place else; and Lisa to take over; she has manners & sounds as if she cares. I hope she keeps her word to me; to make this right!. Corporate needs a letter on this!

Associate helped me find what I needed, quickly.

Great customer service thank you Austin! Had the information we needed as well as the merchandise we were looking for.

Lots of everything. Some good sales from time to time.

Bought a printer and service and options were good

Helpful staff. Friendly checkout staff.

Nice prices, price match its Great

Always has the items I am looking for. Good prices

Okay product mix, good customer service.

Nice things love shopping here

Didnt have what I was looking for. Tried to help a lady (another customer) because the lady she asked for help that actually worked there wouldnt help her.

They have all sorts of stuff

They were out-of-stock of one item I wanted. They offered to order it and have it shipped directly to my home (no cost for shipping).

Thay didnt even want try to help

Good place 👍👍

Not helpfull at all staff not very knowledgeable

I found staff went out of their way to be helpdul.

Tried to get something printed didnt get helped for two hours and the job took 2 seconds.

Cashier was super friendly!!!

You can find everithing you need for you office here.

Wide variety of business and office supplies.

Only go in once a year for a few school supplies.

Great customer service

Friendly and helpful staff

Always there. Lot of printing

Get all my office supplies here

Get all my printing done here and staff is on point! Thanks for your help everyone!

Slow and unhelpful

Friendly staff, helped price match an item to save me $15!

Lots of office stuff

Price are to high