We have had an absolutely terrible experience with Pella. I would say this is exclusive to the Rockford branch, but I have also had extremely poor service from the Pella Corporation itself. I only wish that I had read all of these awful reviews prior to signing on with them.We typically don’t resort to lashing out with a poor review until we’ve given the vendor every possible opportunity to resolve the situation, but it has now been close to 120 days since we have had any response whatsoever from this branch.The SHORT STORY is that we had a new entry-door installed in early June. The installers drilled the holes for the door handle incorrectly and our door handle is EXTREMELY crooked and cannot be corrected without new panels installed. The Pella team is unresponsive and we don’t have any kind of timeline on getting this fixed and it is now nearly 6 months since the initial installation.

Jeremy did a great job educating and explaining options for our window replacement . Very knowledgeable of the product he represents. Answered all the questions, made. recommendations . Highly recommend

Jeremy did a great job talking through the product and answering questions. We found him to be informative, honest, and capable. He also did a great job measuring out our windows!

During the free estimate consultation, the sales rep was very thorough and very patiently answered all my questions. There was no pressure in his sales pitch, just facts about the Pella product I was interested in. He followed up by providing me with all the paperwork he promised, via email but also by US mail. He went out of his way to help me get a final price that I was comfortable with. Lastly, I have appreciated his quick response to the various text messages from me since the time of the contract signing.

Tyler was a pleasure to work with. He made sure to answer our questions and always followed up in a timely manner. He was very friendly, personable and extremely knowledgeable. This was our first purchase with Pella, and due to the amazing service Tyler has provided us, we will be shopping with Pella in the future and requesting to work with Tyler! Thank you Tyler for all your help, we love how our windows turned out!

Jeremy was very helpful and knowledgeable about the product. He was very professional and made sure I understood the whole process from start to finish. Highly recommend Jeremy!

In June 2021 an installer came out to install our new front door, which was ordered in March, and discovered that Pella ordered the wrong front door for our home. We have been waiting for 5 months now for our correct door to arrive and no one can give us any updated information on it. We paid $10K for this door. Caleb was assigned to be our contact and he will not call back despite several attempts by us to get in touch. They told us they are “overwhelmed by the volume of calls and can’t keep up.” We are extremely frustrated at this point and want action taken immediately. It is unacceptable that no one can give us information and we are on the brink of taking legal action unless we can resolve this immediately. Stay away from this company.

Tyler was very professional with showing kindness while presenting facts. We hope to continue to work with him throughout his career!

It was great to work with Tyler. Took us through all of the options. Helped us find the right combination for our home. Made the process seamless. Financing is great too! Charles

Worked with Jeremy on a quote regarding a patio door replacement. He was very knowledgeable of the Pella product and options. He was thorough and detailed.

Tyler riddle was professional. He really helped present the product and was very knowledgeable. Would definitely recommend.

I had a large patio door and 2 casement windows needing replaced. The Pella salesperson (Dave Draves) was great to work with. He answered all our questions explained the differences between the different types of windows and brands. The entire appointment was relaxing, comfortable and productive. I would recommend Dave and Pella for window replacements

Tyler was great! Knowledgeable, helped us with what we needed to fix the window issue and very friendly . Than you so much!!!!

I had Kyle with Pella come out a couple of weeks ago and his professionalism and customer service was great. I have dealt with reps from other door and window companies and Kyle was by far the best. I highly recommend asking for Kyle when contacting Pella.

Tyler was very courteous, personable, and honest about how to make the best decisions in our windows. Great experience working with him.

Jeremy Roark was very informative. He was really polite and me and my husband had a good time talking with him. He was able to explain everything about the service we would be receiving and even gave me information about a previous project.Thanks so much Jeremy!

I have a large 3 window bank that is original to my home. I had a couple companies out to get a price to replace it but all of them except Pella were not able to make my window due to its size. The sales person from Pella was extremely knowledgeable about windows and construction he answered all our questions explained how the install would be done. I would recommend using David Draves for all your window needs.

Jeremy was fantastic…he represented Pella very professionally. He put me at ease and I have complete confidence in Pella

Jeremy Roark was great to work with. He arrived on time, and was extremely informative. The entire experience was a pleasure, as he really took the time to hear what we wanted. I will be recommending him to others in the future. Thank you Jeremy!

Jeremy Roark was one of the best salesman Ive worked with in any field. Hes personable, extremely knowledgeable and excels at communicating. Unbeknownst to me, exterior doors are quite expensive. While I didnt go with Pella at this time, I will consider them once my budget allows it.

Tyler gave us a very professional overview and quote for our window replacement. Very informative and very helpful.

Tyler did a great job and was very knowledgeable. Highly recommend!

We’re so pleased with the service Tyler provided. He was very personable and friendly. He explained the entire new-door process thoroughly, no question was left unanswered. Tyler deserves a raise. I will post before and after photos of our door.

Tyler was awesome! He was really patient with me, showed me a bunch of samples and options and didn’t balk when I decided to change my order from vinyl to wood at the very last minute! Super chill and knowledgeable. Highly recommend.

Tyler Riddle was very friendly, and took the time to come up with a solution that worked best for our needs. He was very responsive and helpful along the process. I would recommend working with him to anyone, and have been very happy with our installation product! For something that is a daunting and expensive project, he made it very smooth and easy.

Tyler Riddle did a fantastic job describing the work and keeping me in the loop.

Purchased a patio door and front door from Pella of Rockford, in June.The install was in mid-October, and the Pella-certified installer mistakenly drilled an 1/8 in. hole through the front door. The installer supervisor said they’d replace it and noted that on the Certificate of Completion. I’ve been following up with Pella of Rockford on the replacement order regularly, but they say they’ll call me yet don’t, they have not ordered it yet, and won’t give me any updates!! I’ve left several messages for Chad Weick / Supervisor but no replies. James, my “care specialist” has done nothing, Larry Domark / sales rep won’t return calls, but the people answering their number have my file “on their desk”. i lodged my concern w Pella corp. so maybe that’ll help?Pella makes a nice product, but I strongly suggest sourcing it through a company that is committed to service after the sale as it is to getting your money. Pella of Rockford is terrible at support so far.

Jeremy Roark, a Pella sales associate, came to my house to discuss replacing windows. He was very friendly, professional and knowledgeable. The pricing environment is very difficult right now, and he was understanding of my concerns and worked with management to get me the best price he could. I appreciate the level of customer service I received from Jeremy.

I had an appointment with Dave Draves earlier this week. I was very impressed with Dave knowledge and professionalism. His understanding of the Pella window and my needs were spot on unfortunately I am on a fixed income and cannot afford to do my project now but hope to in the future.

Jeremy Roark was amazing to work with. He arrived on time. Jeremy was incredibly informative and not like your typical annoying sales person- this was MUCH appreciated. I would definitely recommended using him as he truly made our experience a positive one.

I found Tyler to be very professional, responsive, and understanding! We placed an order and had to subsequently cancel it. He gave us no issues canceling it and understood our situation!

We had several window quotes for our entire first floor and ultimately went with Pella based solely on our salesman, Jeremy Roarks professionalism, knowledge, friendliness, and honesty. He was a dream to work with through the entire process. Jeremy checked in with us prior to the window installation and the day of installation. Our experience with the installation side was a bit more hectic, but in the end the job was done, and it was done well. Jeremy stopped in on installation day and again, checked that we were completely happy with every aspect of the service and their product. To know if there was an issue during any part of the process and that I could call Jeremy to help, was really reassuring and helpful when navigating a big purchase like this. I would definitely recommend Pella and Jeremy Roark to anyone looking to purchase new windows.

Tyler is very knowledgeable about the product and give us very professional advise.

I met with Tyler R. and immediately I was approached with enthusiasm. Not that corny salesman huge grin and a handshake but a very friendly welcoming person. He was extremely knowledgeable about the project which made for a great presentation!!

Tyler did a great job this afternoon, had a great consultation. Would highly recommend requesting Tyler Riddle for your window/door needs.

I worked with Jeremy Roark who came to my house and walked me through the process of choosing a new door. I enjoyed going through the options and picking out something I knew I would love. He was knowledgeable and professional and I trusted his opinion.

I met with Tyler in June for a living room window replacement. Due to a production delay, it hasnt been installed yet, so I can only comment on Tyler. He showed me several options to pick from with advice, did the paperwork and sent it to me the same day and answered texts within 15 minutes. Very easy to deal with.Debbie Zeleznik

Worked with their salesperson (Tyler) on replacing some existing casement windows with double hungs. As youd expect, he was very knowledgeable about the different lines of products Pella has to offer; however, what I wasnt expecting was his keen eye for design. He was available for questions throughout the whole process. Unfortunately, we couldnt come to terms on pricing (which is fine, btw) but would still recommend working with Pella (and dont forget to ask for Tyler!).

My husband and I are first time homeowners, who knew nothing about the window repair/replacement process. We had reached out to several companies to assist us with repairing our very large loft windows. All of which were unable to help us. We then decided to call Pella, and the process completely changed from there. Tyler Riddle, our salesman, came out and literally has spent hours working with us from start to finish. He is extremely knowledgeable of Pellas products and walked us through everything in a way we could understand. He was extremely creative when we were concerned about the costs of custom windows, and came up with a solution that was not only more practical for us financially but also looks fantastic. He also has followed up and checked in with us every step of the way through text, email and phone calls whenever we had questions. I highly would recommend working with him and Pella. In fact, we were so pleased with the process we decided to do a 2nd phase for our project and replace all of our bedroom windows as well. Thanks Tyler and Pella!

Jeremy Roark from Pella came to our home and was very professional and well versed on his product. We learned a lot about the windows and the great quality and warranties that Pella provides. We would recommend Jeremy to anyone that wants to learn more about Pella windows.

Tyler Riddle was the sales rep that came to my home today. He was very polite, knowledgeable, explained the differences of all the windows and the pricing of all windows. There was no pressure to buy anything I would recommend Tyler if you need windows or doors. Thanks Tyler.

Tyler was great and showed us all of the options for the doors! It was great meeting him and once we are ready to purchase he will be the first one I call.

Jeremy Roark did an amazing job of answering all of our questions. He is very professional and knowledgeable when it comes to old homes, finishes, and what you would be looking for to upgrade your windows without losing the historic aspect of the home.

Kyle was very knowledgeable and personable and took the time to walk us through all of our options and thoroughly answer all of our questions. Highly recommend!

Jeremy explained all of the details of 2 window types and answered all of my questions. He was knowledgeable about the products and patient with me while guiding me. He was a pleasure to work with.

Jeremy Roark was very Professional, knowledgeable and patient and took the time to answer our questions and provide us with money saving alternatives and suggestions

Pella rep Jeremy was so thorough. He took the time to answer any questions I had. He explained all that was involved with my installation. He gave me different options to finance. He was very professional and here at the agreed upon time. I really felt he was concerned about the work I wanted done, he listened to my concerns and took all the time needed to work with me until we figured out what was best for me.

The workers did a fine job and cleaned up the premises after they done with the job.

Tyler was very nice very professional, he explained everything that was going to take placeThe his personality .

Amazing service and detail going through every single window. Need more sales guy like Tyler!

Jeremy was very thorough and professional in our home. He was prepared and very knowledgeable about the variety of products offered.

Tyler from Pella was helpful for our window quotes - ready at the drop of a hat and professional.

Tyler was helpful and informative,I’m getting service help and will be calling.

I met with Dave Draves he was very pleasant and helpful. I would recommend him to everyone.

Tyler was great, understood my goals and did a great job explaining Pella windows, the process, and costs.

Tyler gave a good overview of how our door will look like.

Tyler Riddle, Great guy! Would recommend highly.

Jeremy Roark came out to give us an estimate to replace a few windows. He was on time, not pushy and we really felt like he cared about what we wanted. Hope to do business in the future.

Tyler Riddle did a great job. He was very helpful and professional.

Dave Draves did a great wonderful job. Very honest guy.

Jeremy Roark was on time courteous and very knowledgeable about the products! Very good experience with this rep indeed. Highly reccomend Jeremy Roark for your Pella needs.

We met with Tyler Riddle as Pella Representative. He was polite, knowledgeable and cutreous. We had a positivie experience and are satisfied from working with Tyler.

Tyler did a great job working with us on the installation and the costs. He even came by after the project to see how the installation went.

Tyler showed window options and helped to take informed decisionHe is v good

Kyle was very personable and knew the products very well so he was able to make the proper recommendations for our project. We could not be more satisfied with the work and this company!

I was more than excited to hire Pella as their name always gave me a sense of quality and high standards. It was unfortunate to be shown how wrong I was.The sales person was initially more than accommodating and met with me to discuss and finalize my order which was a replacement of all windows, a front door, kitchen door, garage-to-house door and patio door. The order was paid for via 0% interest loan on the same date; 8/18/2020. After that, I never heard from the sales person again even though I emailed him several times.I was told my installation was handled by a project manager but had no idea when my installation date was scheduled for. After months of back and forth trying to get a date, it was scheduled for 12/2/2020 (nearly 3 1/2 months after ordering).The installers were absolutely professional, amazing, and almost completed installing everything within 2 days; even if they were the wrong parts or damaged.* An imperfection in the decorative glass of the front door (swirl in glass)* No exterior trim for the front door (house left exposed to elements)* Dings in the garage-to-house door (below interior handle)* No spring-loaded hinges for the garage-to-house door* Two different shades in each of the patio doors (should be fabric but one was not)* The hardware didnt work correctly in the patio door* Damaged screen in kitchen windowImmediately after the installation, the items listed were not replaced with new items. Instead, they were sent to service. This was more than disheartening. No one should pay this much for doors and windows only to have new things immediately considered used and move to the service section of the company. But thats not all...I had to prove most of it even though the installers wrote some of it up.Months later...a person came to look at the garage-to-house door and front door to repair them, not replace them.A couple months after that, a different person came to repair the patio door and kitchen screen. They found the hole for the hardware in the patio door was cut incorrectly and thats why the hardware was not working correctly. He had a new fabric shade but that is the door that needs to be replaced because of being cut incorrectly. The kitchen screen was different and was missing the mid-support bar and it wouldnt fit into the window.As of writing this review, 3/22/2021, NONE of the items are resolved. Its been two weeks since the last person was here and I have not heard a peep from Pella. Ive emailed the sales person and they dont respond but, sadly, have been sending me marketing material to buy more stuff. Im working with the project manager on some items and the service department on others. The project management part of this was lost from the beginning. Absolutely crazy for new doors and windows.The resonating theme with Pella is lack of customer care, communication and standards. I do not, normally, leave this long of a review but wanted others to understand what pain they may experience. For me, I will try a different company for my door and window needs in the future.

Tyler is excellent, knowledgeable, very professional, great personality and a pleasure to work with.

Dave Draves was very helpful and informative about our window project. We will use Pella again in the future.

Great appointment with Dave Draves he was very professional and really knows his stuff

Great service, followed up for delay of materials . Service was quick and point in and tech offered to fix a window that needed parts that had been sent to us as he had a little time. Too notch

Tyler was great! Install was easy and fast.

I met with Pella Rockford in Jan 2021. In Feb 2021, I ordered and paid in full for over $14,000 worth of windows. They came in March 2021 and partially installed 2 of the windows and then the installer informed me they were missing pieces and remainder of windows were the wrong size for that site. He said they would correct it with a stat order. I have been calling the Pella manager multiple times per week since this day. I keep being told they are placing a new order, but never receive confirmation or installation set up. Each time I call, it is clear to me that no new window has been ordered. I have requested a refund of my full payment, declined. I have requested to see my original contract, no contract provided. I have requested to speak with corporate Pella, no connection to them provided. My windows are sitting in my garage collecting dust and the partial installed windows inside have a foam glue all over the interior windows. We are now approaching June 2021 without a corrected order number or installation plan. In fact, the manager has completely ignored my calls all day. I feel my $14,000 has been stolen from me in a scam of a company.** UPDATE Sep 2021: the project is STILL not complete. And I have been communicating with Pella corp. Very frustrating. I wish I could go back and not use Pella Rockford.

Tyler answered all our questions and did a great job overall

Tyler, Good work! Great proposal.

If we could give 10 stars to Tyler Riddle we would!Very professional and knowledgeable!

Dave Draves was very knowledgeable and respectful would highly recommend!!

Jeremy Roark was easy to talk with, knowledgeable about the product. He was prompt and professional.

Jeremy was very knowledgeable and efficient and helpful. Thank you!!

Jeremy was prompt for the appointment, professional and thorough in explaining the product line. A pleasure to work with.

We LOVE our new doors! When Ted Lapp was here thinking we needed just a main door, we all agreed the storm door also needed replacing. Ted was so conscientious in getting all the details finalized as colors and specifics had to be addressed in the order. He knew so many options for us until we found just the right doors. Mario & David were fabulous installers.

Ralph and his colleague did an excellent job replacing our sliding door and front windows. They completed the work efficiently and in 1 day. It all looks great!

Tyler did a great promotion on windows for my house.

Tyler was fantastic, very helpful, and very informative.

Our experience with Tyler Riddle was outstanding. His thorough knowledge about the product, attention to detail, and enthusiasm were most impressive. We trust in Pellas high quality, and we highly recommend Tyler, and plan on working with him again in the future. Thank you Tyler!

We had several 40 year old casement windows replaced by Pella recently. Our salesman, Chris Paluch was excellent & very knowledgeable. The wood framed windows look so very good, and the installers were professional & meticulous. After the install, my handyman came over to put up temporary shades, and while measuring, he said the windows were installed very well, and this was unusual for many of the new windows he sees installed. We love the new Pella windows!

HORRIBLE experience with Pella - they refuse to honor the terms of their SIGNED contract with us. We signed a contract with a Pella sales representative who came to our home on April 1st. 8 weeks after our contract was signed and windows are supposed to be installed, we received a phone call from our salesman saying the curved window was going to cost more to make and that we, the customer, had to pay the difference. I stated we already agreed on a price of $15,000 in the legally binding contract. Mind you this is for only 2 window openings in my home, so it’s quite a bit of money already! The salesman then put me in contact with his manager who stated the same thing that we had to pay the additional $5,000. I refused and told him the contract was already signed and Pella couldn’t just raise the price 8 weeks later. He then forwarded me to his boss, the general manager. The general manager told me today that they are canceling the contract if we didn’t pay the additional amount. UNBELIEVABLE! This is the 4th project/contract I have done with Pella and cannot believe how they treat a loyal customer and just how unethical they are being. They have no legal grounds to cancel our contract and yet here I am stuck trying to fight against a major corporation to honor it’s contract. So please BEWARE of Pella changing the price AFTER the contract was already signed because apparently the contract means nothing when it comes to Pella’s obligations. Now I have to contact my lawyer - all of this headache and stress over $5,000 which is peanuts to a giant corporation like Pella. I still can’t figure out why they won’t honor their contract price for $15,000 since there’s clearly profit there still. How infuriating that since their salesman misquoted or underquoted our windows at the time of sale and he entered into a legally binding contract on behalf of Pella Corporation they can just cancel the contract whenever they want. And no one in the company wants to help straighten it out, they always tell me I have to go back and deal directly with the sales team. AWFUL - I DO NOT RECOMMEND DOING BUSINESS WITH THIS UNETHICAL COMPANY!!

We had the pleasure of again working with Mindy Beard when purchasing our Pella windows in the fall of 2020. Mindy was a consummate professional, with a vast knowledge of pella windows, financing options, and planning installation, which went very smoothly. Her customer service is also impeccable, as she takes a personal interest in seeing that her customers are completely satisfied. We love our windows and Mindy too and no.... Mindy is not our daughter.😂

Very Professional and represented the high quality of Pella. I would recommend Tyler to anyone who wants to replaced their windows with a high quality US made product! Appreciate your time and business!!!

Tyler Riddle provided a highly professional presentation. He explained the process well and exercised COVID precautions. Although I did not purchase on the spot, not because of price, I highly recommend him to quote your product needs.

Good appointment with Dave Draves

Weve had the Rockford IL store (Ted Lapp, Sales Representative) visit our home for three jobs. The first was 10 years ago to have our Dining Room sliding door replaced. It was always hot in summer and cold in winter. NOT ANY MORE! PERFECT JOB!6 years ago, Ted came out to quote us a new 10 w x 7 h bow window for the living/family room. Same conditions as before. ANOTHER PERFECT JOB! This past week Pella installed nine (9) new windows replacing the 23 yr old ones installed in 1999. Again, Thank you Ted! The installers were on time, did a fantastic job, totally cleaned up afterwards, and everything installed is just as perfect as the others!!Yes, it was a lot of money, but were 100% pleased, and no regrets. Im just sorry were out of old windows! FIVE STARS for PELLA and TED LAPP! Roger & Phyllis, Byron.

Tyler was great a pleasure to work with

Mindy Beard sold me an 8’ Bow window. The outcome was beautiful and the installers did a superb job! Mindy Beard was so helpful and eased my concerns prior to installation and showed up the day of installation to insure a succesful install

TYLER Informative and friendly.

Excellent Technician Excellent Product!Only improvement move appointments to within a timely manner. (Walsh)

Great customer service!

I had a wonderful experience with my sales person Mindy Beard and the instillation person. I would highly recommend.

Our sales rep Mindy Beard was extremely helpful throughout the process and really helped my wife and I decide what windows would best work for us and our needs.

I was late for a delivery and they still unloaded.me quickly. Truck drivers use the North driveway.

I understand we are in the middle of a pandemic, but we have been waiting over 7 months for our French doors, with several ship date that came and went. No answers, except due to the pandemic...I bet if I had multiple doors ordered, they would have been here...On top of this, the salesperson mis-measured the door, so if it would have came in....it would be wrong!.....canceled the order...if we would have reordered, we would be on the back burner again!Very poor customer service....I followed your instruction to leave my info, but your site will not let me...