So far my time at Eastern Tire was sublime. They have not performed any work on my vehicle yet, but from how I was treated during the estimating process, they will have a chance to soon. My appointment was honored on time. The estimate of what my car needs was clear. And the price seems fair. One of the necessary repairs needed to pass the Maine State Inspection was outside of the scope of the work they perform. For that part of the job they gave me a great referral. After Eastern Tire does there thing, I’ll write another review to let you all know how it turns out. Oh, by the way, very comfortable and clean waiting room. I found it hard to leave on yesterday’s hot day.
I recently went here to get my brakes repaired, tires and oil changed, as well as an inspection. They were exceptionally helpful, had very fair rates both on equipment and time, and overall went above and beyond. I would definitely recommend this place.
Appointment was very easy to make. Service was prompt and efficient. And the staff was very knowledgeable and extremely friendly. A very satisfying experience overall.
In from out of town, and I caught a nail in my tire on my way here. My car had tires that they did not have in stock when I looked online. They happily ordered me a new tire, and it was there in less than 24 hours. I drove in on Friday afternoon, and was on my way spending less than an hour there. Wonderful service, as they even remembered my name from the previous day. Highly recommend this place for your automotive needs.
I was caught in a real bind driving my sprinter van up to Maine and these nice folks put air in my tires, inspected, changed oil, and suited me up with new washer blades. They fit me in. They were so so kind. The waiting room was spacious and clean. The entire team was outstanding and I’m incredibly grateful- if you’re local or just passing thru, this is a great trustworthy place of knowledgeable and kind people who are incredibly helpful. I can’t recommend it enough! Thank you, guys!!
First time customer. I was greeted upon walking in the door and waited on promptly. The car was finished under the time frame I was told. I thoroughly enjoy watching the manner in which the owner and counter folks took care of their customers. They went above and beyond for virtually everyone who walked through the door. I will definitely try them again.
Had a flat tire overnight. We took the car to EasternBefore they were open. Victoria was there getting herself ready for the day. I explained what was needed and that I had a very important meeting in the afternoon and if there was any possibility to get fixedBy noon. Victoria said they would. Long before noonVictoria called and said car was done.Thank you to the staff at Eastern Tire.
Eastern Tire goes above and beyond to accommodate, not only the island customers, but everyone else as well. They make sure that you know what services are needed before they begin and their customer service is great.
I want to thank Eastern Tire & Auto Services for their professional manner and efficiency in handling what I thought was a major disaster with my car tires. I sustained a major flat on my right front tire and being up from Florida,visiting my sister I didnt know where to go so I started telephone calling tire companies and fortunately I reached Eastern Tire & Auto Services. They couldnt have been more accommodating, I gave them the tire size and make of tire and within a few minutes they told me that they could provide the right tire, gave me a quote and made appointment for the next morning. When I arrived the next morning I was greeted by a very friendly knowledge staff who made me feel relaxed and comfortable.It was obvious to me that I was dealing with a true professional staff and I was fortunate enough to have chosen Eastern Tire & Auto Services.There actual work was excellent and I went away very satisfied. I would recommend Eastern Tire & Auto Services to anyone. Thanks Walter McCarthy
Had a blowout on route 1 and had to get towed many miles to civilization. On top of that had to find the one place MID COAST that had my specific run flat tire.Aaron’s shop was the ONE place that managed to get the LAST run flat tire on the eastern seaboard!!!Godsend! Aaron made a stressful event easier and uncomplicated. Communicated with me via text even after hours!!! VERY GRATEFUL!
I recently visited the area from Vermont. Before leaving, I had a local mechanic check out my car for the squealing sound I’ve been hearing, to make sure my drive to Maine would be safe. They found nothing. I took it to Eastern Tire on the recommendation of my hosts, and they said my rear brakes were metal to metal. Even though their schedule was tightly packed, they fit me in and repaired my brakes. I didn’t have much time left in the area and needed to get home soon. I am so grateful to them for servicing my car on such short notice, during a really busy time for them. Jessica is so professional, friendly, and efficient. No wonder my friends like this place so much. You will be in good hands if you bring your car here. Thank you again to Jessica and her team!
I’m so happy that I found Eastern Tire. I started my search online for tires for my 2013 Winnebago Sightseer. A major National tire source didn’t have the size. The top brand in this category were $900 more expensive than what I paid, and I could not find a source that I liked. A search for Toyo Tires led me to Eastern. Alvin answered all my questions before and after the sale. I haven’t driven far enough to offer an opinion on the ride. I am very pleased with the service.
The service here was incredible! The folks working here are so kind and we’re able to help me in a pinch while I was visiting. The prices were very fair and they were incredibly accommodating!
Friendly and efficient customer service; plus workmanship. Also convenient location
Eastern was a top notch business from the phone, front desk to technicians. While on vacation we picked up a nail and woke up to a flat and only had a donut. The first place we went said they couldn’t get us in until the next day, calling over to Eastern they assured me they’d be able to help me out even with their full schedule of appointments. I got in there and they took a look to see if it was repairable or if a full replacement would be needed. We walked over to downtown rockland and had lunch and they had the tire repaired and even put all the spare tire and tools away and neatly buttoned it up before we were even done eating. Jess and, forgive me if it was not his name, Aaron were great and if you’re a local or just visiting the area and need help this is the only place I’d go. Having family here and visiting often means it’s peace of mind to know there’s a shop you can trust.
Eastern helped us out on short notice with a pre-purchase inspection. Not only did they find a couple important items to fix but they also provided super friendly and effective service. Can’t recommend them highly enough!
Strange as it may sound, I actually like going to Eastern Tire and Auto when my car needs service. I know the service will be professionally performed and the bill will be fair. Peace of mind is valuable.
It was easy to make an appointment for inspection and they completed the work faster than I expected. Will definitely be back!
Fabulous prompt service. The people are friendly, the prices are more than fair. The quality of the work is excellent.We definitely made the right choice!
Great car service and very kind workers. Had an oil change done, it didnt take long and was cheaper than what I was expecting. Definitely returning for more car services.
Terrific service when I ordered new tire and made appointment. Terrific follow-up to confirm receipt of tire and appointment. Great flexibility in scheduling the installation and world class service at installation, check-in and check-out. An altogether great experience. And excellent tires and installation. A home run. Period.
Jessica and the team at Eastern Tire got us in very quickly and we were on our way before we knew it. Fast, friendly and efficient!
Overall great experience with exceptional customer service and very knowledgeable staff. Highly recommend them for any car care needs.
The personnel were very pleasant and helpful and the service was completed quickly.
Service was efficient, accurate, and courteousMy new tire was located, ordered, and installed in 2 work days (and a 20 minute wait in clean comfortably waiting area)Perhaps most important, they advised me that replacement of the one tire was sufficient - not the other one on the axle nor any need for alignment or front-end work - both of which I asked them about and either if whi h I would readily have agreed. Real integrity.
They are knowledgeable people that care about their customers well being. Eastern tire Its great!
The best cutomer care i have seen in a long time. I waited for my vehicle and watched the staff deal with customers some difficult. They did an outstanding job caring for thier customers. The diaganosis for my vehicle was spot on, tires ordered and installed quickly and professionally. Highly recommed this business for your automotive repairs.Thank you
Great people great envirnment great service highly recomend
I am so thankful a friend recommended Eastern Tire. Friday afternoon before (3Day) Memorial Day weekend my brakes were making noises and they took me in and had my brakes fixed in no time! Otherwise I would have been stuck until Tuesday! Excellent service, friendly and knowledgeable staff!
Great service as usual by friendly people who have taken good care of our vehicles since we moved to Rockland in 2005!
I had my car inspected here and they were very professional and courteous. I had an appointment and they got me right in on time and were quick about the service. Would defiantly go back here for inspection or even work on my car.
Very good service and they werepleasant to do business with.
Wheel bearing replacement. 2nd failure since original replacement 18 months ago. They use parts from Auto-Zone (not sure of the quality of parts). “ Excellent customer service “! They definitely took good care of me but, even though the part was under warranty the labor costs are expensive especially when you recently replaced the part to begin with.
Can’t say enough praise for Eastern Tire! They do what they promise and when they promise- rare these days!
Excellent fast and efficient service! Affordable too!
Great customer service.Would recommend highly!
Eastern Tires is by far the best, most friendly business to take your car for service as well as tires! They are family owned and operated, and everyone is well trained in customer service. Their waiting area is clean, safe and the coffee is free!
Thank you Eastern Tire for fitting us in on short notice and getting our car in and out quickly!
Outstanding customer service. They always do great work and are extremely courteous. A pleasure to deal with.
Going to Eastern Tire for years. Theyre the best and always have great stories about SR.
Great people here. Easy to work with and very detail oriented. I wish all businesses were this easy to work with. Thanks for being awesome!!
Everyone at Eastern Tire is always so friendly, easy to talk to about tire specs, and works hard to accommodate my work schedule and car needs. I trust their recommendations for tires so that my cars are safe while I am on the road. Thank you!
Fast friendly great service no job to small
Great experience from beginning to end. Love ability to book and manage work via text and email. 1st class service and all at the most competitive price in my area
The service is great and very prompt. Communication is great also. If an issue arises the staff knows when to check but also knows the customer well enough to do certain things.
The service here is top notch, the best I’ve experienced here in Knox county, ME.
Great service and quick response at a good priceWould highly recommend
These guys are the best, excellent service and they value their customers.
We had a flat visiting the area, they took our car in right away. Directed us to a restaurant. Then delivered a bag we left on the counter to our restaurant. Can ask for better service than that! Thanks a lot folks! Top shelf service!
Very kind, friendly, and timely in their service. I recommend!
Great work by staff. Great communication. Fast service. Great prices. Not expecting such great service honestly.
The work was done correctly and my car was done ten minutes early, very happy!
Best tire experience of all time. Alvin, Jessica, and the crew at Eastern Tire gave me a great deal on a new set of snows and had them on in less than half an hr the following day. Top notch service and attitude!
Great customer service and communication. Repaired skid steer tire/rim quickly.
Customer service is above and beyond. Highly recommend.
Dropped my flat tire off. They had it fixed within an hour and called me promptly to let me know it was ready. Very courteous and and professional. Ive always done business with them. The other tire companies DONT COMPARE!
Eastern Tire shines with their very warm and hospitable service plus they do great work! They have me coming back.
To be fair, its been over twenty years since I was a customer here but the attitude and high prices I endured seem like yesterday. The final straw was the day the owner yelled at me (they had opened a branch in Union, which failed, BTW. No surprise there) because I asked if they could do limited work on my Mazda brakes. Granted a legitimate point was to be made about doing a complete job ( I am an electrician and I have many conditions I must express to a customer at times) but the outburst by the owner was unforgettably rude and insulting. This attitude was always my impression at Eastern Tire and he cemented it that day.
Eastern Tire and Auto Service is fabulous! Great service, excellent advice. I have a new set of tires and am safe on the road once again. Thank you!
As a long time repeat customer my experience yesterday with Eastern Tire was excellent. The staff is friendly, knowledgeable, and accommodating. My scheduled alignment began right on time and was completed at the approximate time. All staff members were masked and the waiting area followed Covid guidelines.
I would like to thank all of the staff at eastern tire for all of the great service I have gotten all of the times I have been there I have been very impressed with there honesty on what they say and follow up after work has been performed great customer service and come very highly recommend
Appointment was made and then rescheduled to fit my needs easily. The waiting room is clean and socially distanced, and the staff are friendly with good communication.
I have enjoyed the service at Eastern Tire for over 40 years, it doesnt get any better. I told my wife I wouldnt buy tires anywhere else even if they were less expensive. Every customer is important to the staff at Eastern and they make you feel that way. quality of work top notch. FS
The crew at Eastern Tire always go above and beyond with customer service and professional work. Thank you again for the work you performed on my vehicle to keep me safe on the road. Highly recommend!!!!
Was visiting from out of state and they were able to squeeze me in and had me out fast on a 4 Tire swap over
Went to Eastern Tire in Rockland to have my car battery replaced. Very impressed with everything. Work was done promptly, waiting area was clean, staff were friendly & efficient Will definitely go back!
Eastern Tire is the best! Without fail they are friendly, honest, helpful, smart. The wait is never long and sofas and chairs are comfortable.
Very great, got me scheduled into there very busy schedule and worked around my hours, great service for checking everything over to see what I would need for a sticker for free definitely recommend
Great professional services awesome quality service! Will use them for all my auto needs!
Wonderful staff with attention to details, efficient and quality customer service.Thank you all for peace of mind that my vehicle is in top performance.
At 2:30 pm I arrived with a problem that meant I couldnt keep driving (right front wheel making loud noise). By 4 pm Eastern Tire had fixed problem with new front brake pads and rotors. Jessica Brewer coordinated the job superbly, and the whole team was excellent. Friends of mine have recommended Eastern Tire highly, for repairs as well as tires, so my good experience seems typical. Great place!
Dependable. Straight forward. I never buy tires anywhere else.
Fast and friendly service! Top notch company.
My husband took my car in and he was extremely pleased with the work done and also how pleasant the staff is
Great service very accommodating
Great, fast service. Thank you!
The service and friendliness at Eastern Tire & Auto Service Inc is just as good as it was 45 years ago! We had an unexpected problem with our car over the weekend so left it in their parking lot. It was fixed early Monday. We sincerely appreciated the prompt service that was given.
The service was excellent.
My tires were badly damaged by a ferry ride to Islesboro. I had family issues that required a fast return home. The island garage and the Camden garage could order a replace the tire but were not able to say when that tire would arrive. What to do?I found Jessica at East Tire and I heard the same answer, “We will have to order that tire.... it will be here by 2:00 today.” Elated and relieved I said “Yes!” And started loading my car up. While loading my car I discovered the back tire also had significant damage. I needed two tires. I called Jessica back and heard an easy “No problem.”If you need tires. If you need to get home. This is where you can call because they will get the job done and point you and your teenage son towards a roadside lunch that he will thoroughly enjoy!Tires are just tires until you need them..... if you need them, get them here.
Eastern Tires service is quick, friendly and efficient.. They go way beyond just tires. I always feel welcome and know that I can count on their excellent work. In a recent emergency they got me in immediately and I was on my way totally reassured in less than 1/2 hour
Great shop that stands behind their work. I had requested Run Flat tires, but order mistake ended up with regular tires. I did not realize until after 10K miles on the tires. Came back in and they made right and swapped out with correct tires, no questions asked. Now that is customer service!! Way to take a potentially bad situation and win over a new customer. All future tire purchases will be made at Eastern.
Overall great experience, work was done way ahead of schedule. Will give another star if a return visit is needed!
Always have received great service here. Clear and consistent communication, fair prices, solid work and friendly people...what more could you ask for?
Always top notch service from people that I trust.
Eastern Tire was exceptionally pleasant to deal with. I will definitely go back.
Awesome service!
They are very a busy garage, and yet treat every customer like they matter. While I waited, I overheard them go the extra mile for a variety of customers: from the elderly man who wanted to talk about his routine service, to the the teen who didn’t know how to describe the noise her car was making, to the woman with no appointment but an overheating car. They helped them all quickly, efficiently, and professionally, while answering the phones and getting folks out the door. Very impressive!
For decades I have been using Eastern Tire for virtually all of my tire related work (flats, mounting and balancing new tires, etc.). The team at Eastern has always provided good work and great service. And easy recommend!
Fast appointment booked, easy communication, quick fix, more than reasonable.
Service was prompt and courteous. Victoria was very pleasant and easy to deal with.
The staff at Eastern Tire and Auto great, both at the front counter and under the lifts. I always get great service; I trust the work they do is what my car needs and it that it is done well.In addition, Eastern Tire is a community minded business, showcasing local artists and providing much needed support to local nonprofits. They are a gem in our mid coast community.
Great and kindly staff. We always enjoy seeing Aaron and Alvin and the crew and really like the service. We’ve gone to Eastern for years and recommend them to our friends and business contacts. They always come in under quoted cost. Lovely waiting area too with leather sofas and free coffee !
Awesome place to go for automotive needs. Easy to work with and no surprises.
Newly retired to the area and picked Eastern based on online reviews. Absolutely lived up to them. Appointment the next day, friendly efficient customer service - from everyone. Quick repair and very reasonable cost. Great to work with all around.
Exceptional customer service! Love my new tires!
The entire team at Eastern Tire is fantastic. From the staff at the front desk to the mechanics, everyone seems dedicated to providing dependable, outstanding service that is also timely and affordable. And they truly listen to you! Quite a novel approach in this day and age. Eastern Tire is the only place I will take my van for all serving requirements. Keep up the great work.
Always excellent customer service. Work done promptly. Friendly atmosphere.
Service as always excellent. One disappointment. Tires not rotated. In terms of miles it was timely. I rely on Easteen to keep track of when I need to have that done.
Excellent service.
Great staff and service!