Very few phones in stock. 5 phones you can actually hold. None are turned on or working do you can check them out. Customer service is meh.

This is the most RUDE UNPROFESSIONAL STORE!refuse to help. Refused to even listen to the elderly lady told her she was rude and not to yell at him. When she stated she wasnt yelling, the female employee from across the store proceeded to scream at the elderly customer telling her to not to yell. The lady wasnt yelling just simply asked if she could do is her sentence. The employee told the elderly customer to go to the web site. Refused to help her in anyway, site address etc. Then screamed at her together out of the store. Refused to give her the store number, said they didnt have a number.I left as well. I dont need a new phone and service that badly!

At&t in Rockport Texas was very fast and friendly got what i needed done quickly and got me out i have had at&t for years and i am very satisfied with them and dont want to go any where else thanks at&t i would recommend them for everyone.

Rockport store on hwy 35 north was awful. Lied about the price of the phone then the manager Robin pushed us off on her associate Isaac. Isaac was very helpful. waited 6 days for our service to start after some confusion with the transferring of our number then told by Robin she didnt have time to help us. Finally Isaac was able to resolve all issues and restore service to our new phone. We waited almost 2and a half hours in store and had to return on 4 different occasions.

Great experiences with knowledge, friendly, professional people who have always been extremely helpful.

Paula was knowledgeable, kind, courteous and wonderful to work with.

I have had AT&T for over 14 years. I have 5 lines and upgrade consistently. I consider myself a good customer. I called the 1-800 number to transfer an iphone7 to an iPhone 12 which I had bought through the upgrade option on AT&T app. After 3 hours on the phone with the support, the girl who was trying to help and who struggled terribly with the language barrier turned off MY service instead of the iPhone 7 I was upgrading for family member. Went to store for help.No one was there when I got there but the young man. When I told him what happened. - mind you I never raised my voice or yelled or said anything derogatory- he didn’t say or respond with anything. He just looked at me and started typing on his iPad. After a few minutes he picked up another iPad and continued to type … never saying anything like. I’ll be right with you. I’d be glad to help, hang on, or I can’t help you”. He said nothing. So after more time.. I asked with great frustration. Do I need to go somewhere else TMobile. Can you help? And he said I was rude?? I wasn’t. He immediately made a face and knew that I wasn’t there to buy something and then refused to help me. Worst experience in my life. I left. Went to the Aransas Pass store where Sarah said she could help after I told her the same thing I told him. The Aransas Pass store people are great. She fixed my issue . Was communicative and very helpful. So I bought the new AT&T cable box they are offering and will be upgrading my next two phones for upgrade only through Aransas Pass and NEVER THROUGH ROCKPORT AGAIN. The rep had such an attitude. DONT GO TO ROCKPORT. I’ve had awesome experiences at Aransas Pass and have had great help in Portland too. ROCKPORT NEEDS CUSTOMER SERVICE TRAINING. They don’t need to act huffy just because it’s not a sale.

She was very nice and really helped me a lot.

Robin was very professional and friendly and helpful.

BJ, a technician with AT&T Rockport was GREAT. HE drove to Sinton for a report of low hanging wires. We were unsure which company they belonged to and BJ took the time to send pictures and explain what I was looking at even though it was not their wire/issue. Thanks again!!

Excellent customer service!

Natalie did a superb job helping me

Conveniently located store. We are lucky to have this location in our town! The staffing can be kind of slim so expect to wait. Typically if I have a problem I still try to call or chat with customer service, I only go here to test drive the phones and pick up an order that I placed online.

Great staff, I dont care for at&t. Their phones always break on me. They either will not charge, sound breaks, or the power button breaks. I never had these issues with straight talk prepaid phones. Also whenever I turn the phone in to get repaired. They would give me an older model phone. It sucks and I cant wait to leave them.

Cassie and David were GREAT they helped me out and kept me as an AT&T customer for life. They gave me an excellent deal on a few new mobile devices and their customer service was outstanding. They were also giving me a money savings deal on Direct TV but I was squeezed for time that day but I do like what they were saying and will head back in to see them when I get back from Florida this summer. (they should get raises if they treat all their customers as amazing as the treated me). Thanks RD

Inside of store is very nice looking, and great employees. Always been really friendly and helpful when I visit to purchase chargers, cases, and phones. Even if you dont hold an AT&T phone they have a sweet variety of cases and other gear for your phone.Final thoughts: Recommend highly

Helpful when they want to be

Friendly staff

Fast great customer service. Very friendly & knowledgeable of the phones that I was inquiring about. My favorite store to go to! I would definitely recommend this location to anyone!

Great customer service. The manager Rachael helped me narrow down a phone and answered any questions that I had. Would definitely recommend going here.

One of the best stores i’ve been too. staff is super knowledgeable and friendly. no wait time hardly ever. really my favorite location.

Love this store! Employees are knowledgeable and very nice. Always willing to assist in anyway possible! Thanks Natalie, Eric, and Sam.

I went into the store, one young man working, he was with customers no big deal. No acknowledgement of me being there, no I’ll be with you in a minute, two others walked in after me, the same no acknowledgement of anyone else in the store. The two after me left mad. There are now 3 of us here waiting, still no acknowledgement. So after staring at a monitor for 5 minutes waiting for something to load. He decided to go over cases with the first customer as another person gets tired and leaves. Should have went over this before they went to check out. Management needs to retrain their staff, and staff properly. Might be with the drive to corpus.

Collin was super cool in getting my new phone all hooked up as well as my tablet. Awesome dude, great store, great people. Thanks. Keep up the awesome work yall.

Cassie was a tremendous help. Was very patient and assisting me with all the questions I had. If you need help and are in be Rockport Area, I recommend their location. Thank you Cassie for all your help.

The lady’s there are great! Good customer service

Natalie was very knowledgable, helpful and extremely friendly with me and resolved my issue in a fast manner. Will highly recommend because of her!

Great Store And Great Customer Service..Rachel was very detail on my build and made sure she informed me about every product and promotion.

Really good service from a pleasant technician there. Nothing about any smart phone experience is ever 5 stars, but at least this one visit was helpful.

Great customers service, the ladies there are very nice and friendly will definitely be back.

This is a great store, Natalie was very polite and helpful. the other guy from Victoria was also great, cant remember his name.

With covid it was a waist of time

5/10/2018 Went in to the store to change the phone number and purchase a new phone. MARTIN tried to force us to start a new account and purchase a direct TV add on. THIS IS HOSTILE MARKETING!!!! This young man became very rude with us and was very confrontational. We did not want a new account, just to stay with the original account. He told us that its not possible to do that???!!??!!? Ummm how is it not?????

The young lady working t here was helpful

Thank you guys for your great service hope to keep doing business.jessica and the whole team

Great service. All of the sales people were knowledgable, helpful, and patient. I would highly recommend to a friend.

The ladies are awesome will be back to this location for all my AT&T needs.

Bait and switch. Went in to trade in a phone for a new one. Was told they would give $200 for the old phone. After I signed the authorization forms (and the line activated from the old to new phone), the rep refused to apply the $200 credit to my ATT account. She claimed they would only apply my money toward am in-store purchase. I called ATT customer service, who confirmed this goes contrary to the terms/conditions of the trade-up process - the store should either apply the money to the ATT account, in-store purchase, or issue a Visa gift card; this applies to both corporate stores and Authorized Retailer locations.Cancelled the transaction and filed a complaint.

Martin and Collin were both very professional, completely familiar with Direct TV enrollment and a pleasure to do business with. Fully recommend ATT Rockport.

I love coming to this store they are always so knowledgeable and helpful!

Great staff! Very Informative!

Friendly service big clean store but didnt get my question resolved. Need more teaining

Best experience I’ve had at an AT&T store.

Love this store and the lovely ladies that work here!! Theyre like family!

Suddenly had no dialpad. Took to this store and Awesome Austin fixed the problem w/o hesitation. I had called LG earlier and they said that for $50 or more they could repair the phone. $0 at this AT&T store. Would HIGHLY recommend.

Great customer service . Vaughn was very knowledgable on service and phone operation. Thank you for your help! I tell my friends about your location often.

Awesome team here. They’re here to help every time I come in with questions.

Horrible! Horrible customer service! No knowledge of how to transfer old phone to new one! Horrible horrible horrible! Id give this store zero stars!

Very helpful!

Aurora was awesome. She got my phones set up for me.

Thank you Rockport AT&T! I had excellent service with Collin and David!

Very informative helpful great customer service

Samantha very friendly really knows her job

Only one person working was no even greeted when I arrived.

Great staff, wonderful location.

Compet fast service

Over an hour until i was helped. Bad customer service.

I had to wait too long for service due to only having one person working at this store.

Everything you expect& more from a major utility company.

The worker was very rude

They never answer their phones!!!!

Everything was perfect!

Very clean

Very rude